Assistant Key Account Manager - Virtual Bancassurance HDFC

3 - 5 years

0 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Role description

A Position Overview

Position Title

Assistant Key Account Manager - HDFC Asset Channel

Department

HDFC Relationship Channel

Level/ Band

AM

Grade

304

B Organizational Relationships

Reports To

Area Manager

Supervises

C Job Dimensions

Geographic Area Covered

HDFC Bank Relationship

Stakeholders Internal

HDFC Bank Relationship Supervisors

External

D Key Result Areas

Organization process

Key contributions

Frequency

Training

  • Prepare training material for New Phone Bankers
  • Certification/ Motivation of Phone bankers
  • Timely Completion of training
  • Coaching callers based on quality scores for improvement
  • Training to improve sales

Daily / Monthly

Quality Evaluations

  • Ensure Quality Lead generation from the Phone Banker
  • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
  • Timely feedback to caller
  • Collect customer feedback and review scripts regularly
  • Conducting Monthly certifications for the unit to assess product/process/ system.
  • Analyze the training requirements bases the feedback shared.

Daily / Monthly

MIS

  • Prepare the Quality MIS
  • Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly

Others

  • Assist in preparation of process notes or system requirements
  • Projects to improve overall lead quality

E Skills Required

Technical

  • Good Knowledge of MS Office / MS Excel

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Advance Excel skills

F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post-Graduation

Experience

At least 3-5 years of experience in call centre industry, in Quality / Training process.

Any industry

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