Assistant Front Office Manager

• Guest services:

• Ensure prompt and personal guest recognition.
• Handle guest inquiries, resolve complaints, and manage escalated issues.
• Assist with check-in/check-out procedures and manage reservations.

• Staff supervision and management:

• Support the Front Office Manager in supervising daily front desk activities.
• Train and guide front desk staff to provide quality customer service.
• Manage staff schedules, shifts, and assist with payroll procedures.
• Interview, hire, and train new staff.

• Operational and administrative tasks:

• Monitor and control expenses, and assist with budget preparation.
• Supervise billing and cash processes to ensure compliance.
• Maintain a clean, neat, and secure front office area.
• Liaise with other departments to resolve operational issues.

• Leadership and strategy:

• Delegate daily work responsibilities to front desk staff.
• Participate in meetings to identify and resolve operational issues.
• Implement and enforce hotel policies and procedures.

Preferred candidate profile