Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
3.0 - 5.0 years
3 - 6 Lacs
navi mumbai
Work from Office
Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Nepali - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. What are we looking for? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and (Nepali) skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus e.g., over 18 years of age shift timings/requirements to work weekends and holidays Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Serve as an advocate for the user community Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safe Qualification Any Graduation
Posted Date not available
1.0 - 6.0 years
4 - 4 Lacs
bengaluru
Work from Office
POSITION DESCRIPTION JOB TITLEVirtual Relationship ManagerGRADE DM-II DEPARTMENTPhone BankingLOCATIONHO SUB-DEPARTMENTPhone BankingTYPE OF POSITIONFull-time REPORTS TOTeam Leader Virtual Relationship ManagementREPORTING INTONA ROLE PURPOSE & OBJECTIVE The Virtual Relationship managements engages with the Bank customers and prospects, virtually, to provide a seamless experience to customers. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details. Call Handling as per desired standards. Fulfilling customer service requirements and deepening relationships. Creating the opportunity to provide financial solutions to customers via cross-sell and upsell. Aids in developing and maintaining strong customer relationships, both within a company as well as with new clients. Seek out new business opportunities for the clients while advising them on products or services that best fit their needs. SIZE OF THE ROLE FINANCIAL SIZENON-FINANCIAL SIZE 50000 to 200000 TRV customers portfolio management 12 to 20 Lakhs value generation All assets and liabilities products and services handled 130+ calls handled per day Manage 3000+ customer portfolio KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Continuous engagement with customers mapped Promoting digital banking services for a superior customer service experience Profiling of customers in order to aid right cross-servicing of bank products Meet the defined objectives of the Portfolio managed Customer (Both Internal & External) Call handling as per defined standards (Both Service & Sales) Regular interaction with customers and pro-actively accessing customer needs Accurate resolution for customer queries Attrition control of customers Deepening relationship by cross selling Ensure retention of customers Sales across all product segments Internal Process Achieve quality benchmarks defined from time to time Accurate logging of calls Ensure all laid down system and process are followed Ensure accurate and timely submission of financial transactions & requests Adherence to set processes of updating customer interactions in CRM next Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline Experience (Years and Core Experience Type) 1+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude. Certifications NA Functional Skills Relationship Management Sales Banking Customer Relationship Upselling and Cross Selling Behavioral Skills Good communication skills both oral and written Good interpersonal management skills Problem solving skills Decision making ability Competencies Banks Product Knowledge Planning and Organizing Skills Sales and Influencing Skills Awareness of Banking regulations KEY INTERACTIONS INTERNALEXTERNAL Operations team Branch team Products team Service Quality Deliverables team NTB/ETB Customers Referrals Prepared by: Shiv K CDate: 27-03-2024Reviewed by: Manamohan ASDate: 27 - 03-2024Last updated by: TM Team Date: 02-04-2024
Posted Date not available
1.0 - 3.0 years
2 - 4 Lacs
guwahati
Work from Office
1.Inbound and outbound calling through CRM 2.Time to time follow-ups calls 3.Fulfilling clients queries related to the projects. 4.Conducting site visit. 5.Converting the prospects into sale. 6.Mantaining site visited clients file.
Posted Date not available
0.0 years
2 Lacs
hyderabad
Work from Office
Hiring for Voice Process Qualification: Graduation Certificates Mandatory Languages: Good English & Hindi Fresher Salary 15K Work location : Ranigunj , Boduupal , Begumpet Intrested Candidates Can Contact or What App Resumes Hr Swapna : 8639124828 Required Candidate profile Graduation Certificates Mandatory Languages: Good English & Hindi (Tamil.Malayalam,Kannada)
Posted Date not available
1.0 - 6.0 years
0 - 3 Lacs
bengaluru
Remote
Job Title: Freelancing Assamese Transcriptionist Timings: Minimum 4 Hours/Day (Flexible Schedule) Compensation: 400 per hour Role: A simple transcription task just listen to audio clips and transcribe them accurately.
Posted Date not available
1.0 - 4.0 years
0 - 2 Lacs
hyderabad
Work from Office
Solve the queries of the customers on call For more details contact HR Sabiya Jabeen 7993529034 Perks and benefits Esi, pf
Posted Date not available
0.0 - 3.0 years
0 - 1 Lacs
hyderabad
Work from Office
Solve the customers queries For more details call HR Sabiya Jabeen 7993529034 Perks and benefits ESI n PF
Posted Date not available
0.0 - 3.0 years
1 - 2 Lacs
bangalore/bengaluru
Work from Office
Freshers & Experienced Good communication skills in English+Hindi / Tamil / Telugu / Malayalam Ability to handle Solve Customer queries Day Shift CTC 19k to 25k ( Depends on Experience) To schedule an interview ring 9986807212 Required Candidate profile Freshers and Experienced Good communication skills in English with any 1 language No sales and No Target To schedule an interview Ring 9986807212
Posted Date not available
0.0 - 2.0 years
1 - 2 Lacs
noida
Work from Office
Job Details Post - Tele caller Qualification - Graduate Shift - Day shift Hindi English Both Language required Work - tele sales Experience Work From Office Fix Salary Salary 15k to 18 k in hand Fresher / EXP. Both candidate apply DM . 9205849569 Required Candidate profile Graduation required , should be confidence LOCATIION Noida Sector 15 NO CHARGE APPLY
Posted Date not available
0.0 - 2.0 years
1 - 2 Lacs
noida
Work from Office
Job Details Post - Tele caller Qualification - Graduate Shift - Day shift Hindi English Both Language required Work - tele sales Experience Work From Office Fix Salary Salary 15k to 18 k in hand Fresher / EXP. Both candidate apply DM . 9205849569 Required Candidate profile Graduation required , should be confidence LOCATIION Noida Sector 15 NO CHARGE APPLY
Posted Date not available
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
73564 Jobs | Dublin
Wipro
27625 Jobs | Bengaluru
Accenture in India
22690 Jobs | Dublin 2
EY
20638 Jobs | London
Uplers
15021 Jobs | Ahmedabad
Bajaj Finserv
14304 Jobs |
IBM
14148 Jobs | Armonk
Accenture services Pvt Ltd
13138 Jobs |
Capgemini
12942 Jobs | Paris,France
Amazon.com
12683 Jobs |