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VoIP NOC Engineer Bankai Infotech

3.0 - 7.0 years

3 - 7 Lacs

ahmedabad, gujarat, india

On-site

Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc. Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant. Routing the traffic for ILD carriers as per RA requirement. Checked Carrier wise performance Report, IP report Band Width Utilization Report. Coordination with different carriers while new interconnection or active carriers. Monitoring of Soft Switch and take corrective action. Analysis of Hardware/Software related alarms in coordination with Vendo...

Posted 2 weeks ago

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