ASPIRE Global Service Centre AI and Automation Technician

• Onsite role, India Delivery Centre / Belfast / Dublin
• Full time position, 3-5 days per week in office (not shift)
• Department: ASPIRE Managed Services
• Practice: Services Reliability Group

Role Summary:

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven AI and Automation Technician who will be responsible for the delivery and ongoing management of automation and artificial intelligence initiatives for ASPIRE Managed Services.

This role will primarily be responsible for the design, and deployment of intelligent automation solutions to improve operational efficiency and productivity, enhance decision making, scale operations and deliver a competitive advantage in the market.

Key Responsibilities:

• Identify opportunities for AI and automation across all Managed Service functions, tooling and processes
• Delivery and technical implementation of automation and AI projects, including development, testing, deployment, and monitoring
• Ensure solutions are scalable, secure, and compliant with data privacy and ethical standards
• Evaluate and select appropriate tools, platforms, and vendors
• Collaborate with business units to understand pain points and co-create solutions
• Monitor performance and continuously optimise solutions
• Development of internal capabilities and knowledge sharing across teams