205 Aspect Jobs - Page 3

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Qualification Any Graduation

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationSkill:M365Capability:Client Delivery & OperationsRole:SW/Application Tech Support Senior SpecialistRole Description:Support Exchange Online and Azure AD to support Accenture clients.Must Have Skills: In-depth knowledge of Exchange Mail flows, Transport Rules, Retention Policies, RBAC, auditing and EOP filtering.Good understanding on PIM, Conditional Access, Risk Policies and MFA configuration on Azure AD.Knowledge on Cloud App Security to investigate alerts and configure policies.Good understanding of DLP, ATP, E-Discovery, AIP. Good To Have Skills: Must have been gained experience in a production environment.Should be able to interact fluently with clients and with users on escalated tickets.Strong team management and organization/technical delivery skills. Key Responsibilities:Work as an SME and help the team on technical issues.Regular Interaction with client and provide summary/report of issues and achievements.Ensure zero surprise escalations from client. The Lead needs to ensure local management is aware of any potential escalations.Assist in Tier 2/3 support activities for production operations of office 365.Lead technical projects through design, build, test and deploy phases.Ensure that any scheduled downtime on production server is logged prior to the downtime commencing.Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting.Administrational tool development and maintenance as needed.Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team.Manage services using supplier and the client implemented ITIL processes and practices.Responsible for technically complex break fix issues from L3 and above, including Severity 1 incidents, outages, change, problem tickets & root cause analysis. Technical Experience Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment.Must needed Tools:Office 365 and Azure AD.Work with third-party vendors / professional services and in-house developers as necessary.Well versed with security aspects and maintain system security as per industry standards. Professional Attributes:Should have experience in team management.Review and recommend improvements within existing technical environment.Strong ITIL Process knowledge.Strong analytical, troubleshooting, and problem-solving skills.Work in shifts (24x7) and out of hours evenings, nights, weekends, and public holidays if required. Educational Qualification:Higher Level Qualification in a technical subject is desirable.Any Microsoft Certification. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role: WFM Specialist Min 5+ Years of experience in WFM (Workforce Management) in BPO/ Contact Centre Settings Strong understanding on Capacity Planning & Forecasting UK Shift 5 Days Working Location: Bangalore Immediate joiners preferred Call Anumeha: 6376649769 Priyanka: 9366772439 Send resume to anumeha@manningconsulting.in priyanka@manningconsulting.in

DESCRIPTION Since 1995, Amazon has focused on being the world's most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization's goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate GACD profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. BASIC QUALIFICATIONS - 2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers PREFERRED QUALIFICATIONS - Proven expertise knowledge with Aspect - Advanced skills using Microsoft Excel in a business environment - Ability to prioritize and meet tight deadlines - Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

This 10 minute interview helps Round1 gauge your readiness for DevOps roles across 100+ tech & product companies Take this interview once, and Round1 will actively search for DevOps roles for you, find the ones where youre likely to get shortlisted, and help share your profile at the top with recruiters, If a company expresses interest in you, you will be notified via WhatsApp or email, Role Overview: As a DevOps Engineer, you will play a critical role in managing infrastructure, automating workflows, and ensuring seamless deployment processes across diverse technology stacks You will leverage your expertise in CI/CD, cloud platforms, and infrastructure-as-code to drive operational excellence and system reliability This position offers the opportunity to collaborate closely with developers and SREs, contributing to scalable and automated solutions for top tech and product companies, What Topics will be covered in the Interview: Your experience with CI/CD pipelines Tool choices (Docker, Kubernetes, Terraform, etc) Incident handling or system reliability Collaboration with developers/SREs Thought process on scalability and automation Qualifications: Required Experience: 510 years Job Location: Bengaluru (Remote/On-site/Hybrid based on company policy) What we offer: Competitive compensation and benefits package Professional growth and career development opportunities Collaborative and innovative work environment

This level establishes a higher level of technical authority within the TTH functional pathway The Associate Fellow is recognized as having the knowledge and skills to provide oversight and insight to both technical and people leader communities to ensure the technical excellence, growth, and sustainability within the PC/PL Associate Fellows are recognized as the technical project/product/technology advisor and authority, are key customer technical contacts, are technical risk managers for their area of purview, are technical staffing advisors and counsellors to business leadership and are the leaders and metors of one or more technical communities, Materials Science is an interdisciplinary field involving the study, characterization, and qualification of different types of materials and their practical applications to products It combines elements of applied physics and chemistry, as well as mechanical engineering Materials science and materials engineering are often combined and grouped into a single, broader, applied field of study, Develops Integrated solutions utilizing products and service components to address customer needs Components may be specialized for specific applications Designs AMO and product lifecycle solutions to support deployment About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward making it safer, cleaner and more efficient for people and the planet, Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progressJoin us and become part of a team of people who will challenge and inspire you! Lets come together and take energy forward, Baker Hughes Company is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law,

Skills: Proficient English communication skills (spoken and written), Excellent negotiation skills, experience Preferably from BPO / KPO Background, To establish contact with key decision makers, Experience in cold calling, Experience managing a client database,. Details Position:Business Development Executive. Location:Mumbai. Company name:BDS Services Pvt Ltd. Website:www.bdsserv.com Introduction . BDS Services Pvt Ltd, a professional B2B database management company. HQ Located in Mumbai, India and having branch offices in London & Amsterdam. Founded in 2009, BDS is a reliable organization in providing back office administrative services such as Online and Offline data entry services, Data processing, Data conversion, Data Validation, List Buildup (Bespoke Data Creation), Web Research/Data Mining and Controlled Circulation Services. BDS has been committed to provide outsourcing solutions across a wide range of platforms and technologies at competitive prices, excellent customer support and quality of deliverable's. Our company has always been driven with the aim of forging long-term relationships with our clients by delivering services that are accurate, comprehensive, cost-effective and efficient. We have always aimed at implementing the positive aspects of our experience in our services. The Role To identify, research and contact senior level executives within a variety of business and industry sectors. To be able to present an appropriate business proposition to the qualified decision maker, with the intention of increasing the business. Key role features. To establish contact with key decision makers and deliver a compelling and intelligent business proposition fully compliant with company requirements. To ensure effective communication throughout the business proposition and closing deals. Ensure all targets (personal and company) are regularly met and any problems or issues are identified working towards appropriate resolution. To respond to customer enquiries in a prompt and professional manner ensuring realistic expectations are set and delivered upon. Ensuring all business is fully compliant and meets company requirements. Work as a part of a team in achieving revenue targets. To ensure the companys CRM system is updated and kept accordingly. Lead by example Achievement of targets of both personal and company. Regularly increasing levels of performance Ongoing development across all skill sets and channels to market demonstrating a willingness to personally develop ones self. To achieve personal revenue targets and contribute appropriately to the achievements of team revenue target. Requirements. Minimum of 6 Months of work experience Preferably from BPO / KPO Background. Freshers with good English communication skills are also welcome. Proficient English communication skills (spoken and written). Experience in cold calling Experience managing a client database. Able to work under pressure and meeting deadlines. Excellent negotiation skills Be a sociable person, with the ability to network and be self-motivate. Show more Show less

Job Title: Manager I, WFM Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage a team of Real Time Analysts. Trigger alignment of schedules across partner / in-house sites with staffing requirements and operational metrics as and when required on intraday basis Communicate with WFM Scheduling Manager on any items that can be incorporated in the near-term action plan and schedule improvement Identify and analyze issue, complete post-mortem report and provide feedback Communicate with Partner/Client POCs to address variances First level of Escalation for Intraday issues. Key Skills & Knowledge: Experience in managing large scale complex operations in Real Time Experience in managing multi-site and multivendor environment Strong Communicator and decision maker Strong business acumen Should be a go-getter and a collaborator Analytical and Problem-solving ability. Ability to simplify complex operations into repeatable processes. Hands-on experience in Telephony and WFM tools. (CMS Avaya/Genesys/Cisco/Aspect/Verint/IEX) High attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - Ecospace Bus Park Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Role Sales Specialist Do - Any undergraduate degree, although an MBA is preferred - Drive end-to-end sales until closure, proposal management, or project-based work experience with large deals; at least 8 years of relevant expertise in IT Services & Consulting. - Written and verbal fluency in English - Outstanding interpersonal, leadership, communication, and team-building abilities. - Proven sales, sales enablement, and negotiation skills, as well as familiarity with design thinking fundamentals, pipeline management, deal qualification, competitive positioning, client relationship strategy, deal shaping, and financial modelling,contract drafting and management. - Good knowledge of business process outsourcing, application development, cloud computing, security, as well as other technology platforms and aspects. - Work experience in the professional services sector. - Working knowledge of multifaceted, multimillion-dollar prospects that are large, global, and complex. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

MNC in Gurgaon Hiring for WFM RTA Real Time Analyst CTC UPTO 8.3LPA Require 3+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

MNC in Mumbai(Malad) & Pune(Viman Nagar) Hiring for WFM RTA Real Time Analyst CTC UPTO 5.8LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Virtual Interview Role and Key Responsibilities: • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline//UG can also Apply Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

We are looking for a Business Development Executive who has a basic understanding of technology and is eager to learn and grow in the field of business development. This role is ideal for someone looking to combine their interest in business and technology, while contributing to the company's growth and client success. Key Responsibilities: Lead Generation: Identify and qualify potential clients through research, outreach, and networking. Client Interaction: Communicate with clients to understand their business needs and propose suitable IT solutions. Market Research: Stay updated on market trends, competitors, and technological advancements to identify new opportunities. Presentations & Project Proposals: Create Scope of Work and Proposal document based on the requirements & Assist in preparing and delivering presentations. Collaboration with Tech Teams: Work closely with internal development teams to ensure client requirements are understood and met.

MNC in Bangalore Hiring for WFM RTA Real Time Analyst CTC UPTO 6LPA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills Role and Key Responsibilities • Analyze staffing/volume trends and operational performance dashboards. • Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner. • Collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companys commitment towards quality. • Prepare financial forecasts based on inputs from various sources and historical trends. • Create and maintain financial reports for business stakeholders. • Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency. • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences. • Identify schedule/plan changes in relevant databases and escalate issues as appropriate. • Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders. Key skills & knowledge: • Maintain various WFM tools and set ups e.g. IEX etc. • Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability. Educational qualification: Graduate in any discipline Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job description We have a vacancy with below details, Role : WFM RTA Experience -2-4 Notice Period : Immediate Joiners Interview Mode : virtual Work Mode :WF0 shift time :5.30 pm to 2.30 am Role & responsibilities 2+ years of RTA Experience with hands-on experience of IEX and CXOne. • Oversee all real-time WFM activities to ensure operational and client goals are met • Implement analysis and reporting via WFM tools available • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. • Reporting of information such as call volumes, SL and abandon rates as and when required by the business. • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage. • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook. • Complete understanding of overall operational activities including phone, email, chat, community, and social media support. • Clear communication skills to manage client and stakeholder conversations. • Team player as well as a skilled individual contributor. • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

Role description: We are now recruiting talented individuals to fill our current vacancy for BIM Manager to work on our projects in Bangalore/Noida/Hyderabad/ Mumbai Role accountabilities: Responsible for developing BIM strategy, overseeing all BIM work on select projects and responsible for BIM quality on all projects, while working closely with BIM Leadership on the development of pilot projects. Set up processes, methods, and design guidelines for our BIM / CAD projects. Development and supervision of project staff and processes related to the implementation of BIM for project controls. Must be enthusiastic and drive automation processes Should be able to establish and handle Client Relationships Create opportunities to implement new digital approaches on our Projects Implement Procedures and accountability in achieving 100% Quality (processes/training/checklists) Handle and Resolve issues regarding resources/scope/budget. Develop team training plans and make a major contribution to upskilling and training to achieve organizational goals and objectives. Software Capability: Experience of BIM tools such as Autodesk REVIT, Navisworks Manage, ACC/ BIM 360 and Civils 3D AutoCAD for drawing linkage and cleanup. General understanding of interoperability between software used to accomplish own discipline tasks. Working knowledge of Microsoft office suite. Other Competencies: Sound technical knowledge, academically good. Familiar with British water industry, codes, drawing standards and practices A strong, self-motivated and assertive person capable of working under pressure Well-developed interpersonal skills, a good collaborator and communicator Understanding and experience of large scale projects related to Treatment plants Pumping stations, pipelines and other related structures Intakes and outfalls Water and wastewater conveyance systems Drainage systems Flood protection facilities Performing other duties and responsibilities as required from time to time. Keeping up-to-date with innovations and developments. Qualifications & Experience: Minimum 15+ years experience required (extensive understanding of BIM and responsible for the implementation of BIM and the Digital Construction procedures at the design and construction stages of a project.). Diploma or bachelor's degree in civil engineering or similar. Proficiency in Revit, Civil 3D, Navisworks, AutoCAD, and CDE (knowledge of Document Management / Transfer over ACC, BIM 360, ProjectWise, SharePoint or similar). Must have managed a team of BIM Modellers Must have established a strong working relationship with UK Should be able to demonstrate contribution/experience in service delivery areas (automation/digital initiative or sustainability) Preferably Information Management certification in ISO 19650. Demonstrate understanding of commercial aspects, change management, risk identification and mitigation and effective communication. Our Commitment to Equality, Diversity, Inclusion & Belonging

Skills: Market Analysis, Strategic Planning, Advertising Expertise, Data Analytics, Communication Skills, Creativity, Negotiation Skills, Client Management,. Company Description. OUTTHINC is an Advertising and Software Development Organization (Digital Marketing/Blockchain Software/Web3/AR/VR/Data Analytics/Games Development/ etc.) that develops software of international standards. In view of venturing, expanding, and developing its business volume in the space of Advertising and Digital Marketing, we are seeking a proven Business Strategy and Business Development Expert who has all-round experience in this domain. Role Description. The Advertising Business Consultant(s) will be responsible for generating new clients/businesses and revenue streams both nationally and internationally for our Advertising and Digital Marketing business including backward and forward integration by tying up with the right channel partner(s). This is a part-time/freelance contract role, with the option to work remotely. They will be responsible for identifying potential clients, building relationships, and closing deals. The expert will also be responsible for staying up-to-date with industry trends and sharing that information with the team. Qualifications. Prior experience in Business Strategy & Sales/Business Development in the Advertising and Digital Marketing industry. Knowledge of the whole Marketing & Advertising Business domain and its allied aspects. Excellent communication and negotiation skills. Ability to work independently and meet sales targets. Ability to function well in a fast-paced environment, multi-task, and work under deadlines. A bachelors degree in marketing, advertising, business administration, or a related field. Good knowledge of Media Planning and Buying, Ad Tech & Martech is essential. 15-20+ years experience in the advertising business field is a must. Competent & interested expert/s may contact us at (M) 6291882263 (WA) or, email at arijitdas729@gmail.com. Show more Show less

Creating marketing opportunities of packaging. New Material, innovative structure and concept introduction into packaging Understanding the new emerging trend in packaging Identifying new opportunities for growth within the companys existing customer base Development & Execute B2B Marketing plan Conduct market research to stay up-to-date with industry trends and competitive landscape Maintaining relationships with existing clients in order to retain them as customers Negotiate contracts and pricing with customers Managing marketing budgets and overseeing all aspects of a companys marketing activities Work with sales teams to develop marketing communication strategies and action plans to meet revenue and margin goals Follow up with customer and ensure satisfaction Plan the launch of new products/features and manage cross departmental implementation of the plan Excellent communication skill both written and verbal Creating marketing opportunities of packaging, Must Have Experience in Rigid Box Packaging, Mono carton Industry, Follow up with customer and ensure satisfaction.

Education Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. Should conduct analysis and drive initiatives to improve efficiency within team and CC overall.

Basic Function We are looking for candidates from IT Services sales background with strong expertise in T and M based projects , Turn key projects , Staff augmentation areas Increase business revenues through acquisition of new clients in their region & segment. Identify potential prospects in IT services business, Tech Outsourcing business, Software sales for custom software & Application development. Good understanding of IT services sales and ability to manage clients at senior levels Roles & Responsibilities Identification of prospective clients and generate revenues for IT services business Able to generate leads through various networks and converting the same to increase business Extensive understanding of local and international markets for T&M and Fixed Price projects Should have deep penetration for increasing sales for large accounts. Good in understanding the market and competitor trends and accordingly drive plans to increase sales revenues. Should be able to connect and interact with CEOs CXOs, VP-technology, HR Head / Finance etc., and creating connect thereby increasing the sales volume. Prepare RFPs, EOIs, SOWs, MSAs and able to understand the scope, profit, risks etc., Able to articulate well and should have the capability to convert passive clients into real time business deals. Prepare reports / trackers for the various activities involved in achieving the sales plan. Ensure adherence in achieving the sales plan and participate in review with reporting supervisor Experience Postgraduate with good years of experience in handing IT Services sales. Sound Experience in handling B2B sales is mandatory. Understanding of IT Outsourcing concepts will be an added advantage. Should be an effective in communication, negotiation, and personal grooming Knowledge and understanding of technology automation aspects will be an added advantage.

About the Role: As the Production Coordinator, you will take full ownership of the in house/ contract production unit performance, focusing on optimizing quality, quantity, and cost-effectiveness. Youll be the go-to person for all activities related to delivering desired production with all quality compliance. Your role will also involve promoting safety, food safety, continuous improvement, and fostering the growth and changes to meet new product requirements. FMCG supply chains are very complicated The ideal candidate must have a background in FMCG and relevant experience in dealing with supply chain management function and multisite in house and contract manufacturing locations. There is significant amount of travel needed in this role as we multiple sites producing different SKUs. Main Responsibilities: Production Coordination Prepare weekly production plans. Ensure weekly compliance with quantity and SKUs. Participate in daily production and SIM meetings Ensure compliance with safety, environment, food regulations, and legislation. Maintain production quality standards. Quality: Ensure product quality and compliance with work instructions as per Quality specifications. Security and Hygiene: Ensure compliance with AAUSH and CIB or any other applicable regulations in manufacturing. Who we are looking for: Educational Background: You should have a Bachelors or Masters degree in Engineering / science, with at least 5 year plus experience in the FMCG sector, preferably in Pest repellent production. Extensive Travel and meetings with multiple contract manufacturers. We are looking for a motivated and go getter, hands on production person to join our team. This role will focus on execution activities for our B2C business sourcing, contract manufacturing and ensuring timely stock availability for sale. Position Overview: We are looking for a motivated and detail-oriented Supply Chain Executive to join our team. This role will focus on execution activities for our B2C business, ensuring efficient supply chain operations. The ideal candidate will have a background in FMCG and relevant experience in supply chain management functions. Technical Expertise: You need to be well-versed in raw materials, production processes, technological aspects, quality control, cost management, and other techniques to maximize effective manufacturing. Time Management & Communication: Strong time management and communication skills are crucial, especially in a multisite environment.

As a Workforce Planning Analyst at Electronic Arts, you will play a crucial role in the Fan Growth department, reporting to the Director of Community Programs & Planning. Electronic Arts is dedicated to creating immersive entertainment experiences that captivate players and fans globally, fostering a community of creativity, diverse perspectives, and collaborative ideas. In this dynamic role, you will be instrumental in developing and executing monthly, quarterly, and annual staff planning projections for frontline Community Care departments. By analyzing extensive historical data, you will ensure operational teams meet performance targets while identifying actionable insights for continuous improvement. Your responsibilities will include enhancing planning processes to boost efficiency, collaborating with various stakeholders to align plans with business objectives, and presenting long-term planning outputs to leadership teams regularly. To excel in this position, you should have a background in workforce management within a multinational corporation, with a minimum of 3 years of experience in Workforce Planning for large teams. Your ability to navigate between strategic forecasting and tactical planning in a fast-paced environment will be essential. Proficiency in Microsoft Office tools like Excel, PowerPoint, and PowerBI, along with familiarity with WFM tools such as Aspect, is required. Additionally, you should possess advanced knowledge of planning methodologies like Erlang and quantitative modeling techniques. Electronic Arts values creativity, passion, determination, and teamwork. By joining the Community Care organization, you will contribute to a culture that prioritizes diversity, inclusion, and exceptional employee experiences. As part of a team that encourages original thinking and mutual support, you will have the opportunity to make a meaningful impact on both the organization and its players. At Electronic Arts, we offer a comprehensive benefits program that encompasses physical, emotional, financial, and career well-being. From healthcare coverage to mental well-being support, retirement savings, family leaves, and more, we strive to create an environment where employees can thrive and grow. Join us in shaping the future of gaming and unlocking new possibilities in the world of entertainment.,

Job Title: Business Planning ManagerLocation: Pan India Candidate Specifications:Candidate should have 8+ years of experience in Business Planning. Knowledge and application of planning theories and forecasting methods e.g. Regression techniques and Planning specific software Good knowledge of workforce management processes and principles. Resource Planning. Job Description: Design and implement resource requirements or propose new modelling solutions in response to client issues or additional work stream requestsIdentify behavioural operational issues/trends that impact on profitability (i.e. available time, schedule adherence) and work with General Managers, representing Planning on the Client Action Team, to address such issues developing continuous improvement strategies that optimize the profitability of clients Work with General Managers to ensure that contracted service levels are met by improving schedule efficiency, utilization, adherence and productivity and proactively identify service delivery issues working with General Managers, Operations Managers and the Client (where appropriate) to resolve issues/amend contract commercials assisting in the achievement of adherence. Analyze client specific information, such as long-term forecasts and call routing strategies between clients own and call centers to improve the efficiency of their business through better utilization of their resources Work with General Managers, Operations Managers and Clients to set, achieve and maintain the Dialer strategy, improving performance and ensuring that comply and maintain compliance with Ofcom regulations e.g. abandon rate targetsInfluence and assist General Managers in prioritising client specific requirements, to deliver overall optimal business benefit and assist in managing client expectations.Manage, motivate and develop a team of up to 10 direct reports with overall responsibility for management of a larger team of Planning specialists to ensure delivery of high quality output Manage redeployment processes and utilization of resource across the business to ensure optimum business efficiency Formulate budget assumptions and future resource requirements for existing clients to enable Commercial and Operations to agree yearly budget and/or reforecast Formulate actual and future resource requirements to support business decisions around training and recruitment Responsibility for authorizing planning aspects for client areas to enable accurate billing to take place Accountability for accuracy of clients capacity (FTE & Space) plans and scheduling accuracy May be required to attend client workshops to give effective feedback on opportunities to improve customer journeys and client services offered Staffing/seating requirements for existing units, new units and new Bids Re-deployment of staff between units (may be due to decrease/increase in business)Strong analytical and organization skills, including trend analysisProficient with time managementAbility to plan, prioritize and organize effectively / detail-oriented. Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities Nature of commercial dealsDelivery of calls from client Contact Person: Hemalatha

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results If Interested please share your resume on : shubhangi.bhalerao@intouchcx.com

Description The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned' Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace We are looking for a exceptional leader who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Workforce Program Manager, Lead various projects for WFM and Ops which has direct impact on cost, sla and SX, Primary responsibility for functions within R&C owning end to end Service level delivery and Headcount utilization Provide a blended leadership support of multiple programs by looking into inhouse cross flexing, outsourcing opportunities, managing tool migrations ,etc Clearly communicate dependencies and partner with teams on changes or deviations to plan Participate in wider R&C projects and initiatives, Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting and Finance teams to meet the project timelines with right level of approval mechanisms Fully leverage existing technology, including global standardization of reporting Root cause analysis and corrective action plan for variances in vendor operational performance Proven track record of sound decision making, taking ownership, and delivering results in a leadership role, Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, and improving efficiency, Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities, Basic Qualifications 5+ years of program or project management experience 5+ years of working cross functionally with tech and non-tech teams experience Experience defining program requirements and using data and metrics to determine improvements Experience defining program requirements and using data and metrics to determine improvements Bachelors Degree in a quantitative field (engineering, economics, math, statistics) Experience of 5+ years in leading a workforce planning team and outsourcing projects, Experience building capacity models using various statistical tools for forecasting and optimization, Preferred Qualifications Masters Degree in a quantitative field (engineering, economics, math, statistics) Experience in Aspect or equivalent eWFM platform Experience in advanced data analytics, relevant to WFM and Ops metrics Experience in managing multi-geography based teams Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI BLR 14 SEZ Job ID: A3037108 Show

Global Solutions & Risk Compliance (GSRC) team is looking for a Sr Program Manager, Workforce Management who will be responsible for drive headcount planning and steer decisions on optimal workforce allocation The GSRC Workforce Management (WFM) organization owns the end-to-end workforce planning and execution of Amazon's network of 13 sites with 3500+ employees globally We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our team As a planning Analyst, you will be responsible for reducing gaps between demand and supply for program by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards This is a high impact role with goals that directly impacts the bottom line of the business Build WW short-term planning/WFM team framework Create short-term execution plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness Mitigate capacity risks by managing dependencies across multiple operating units Clearly communicate dependencies and manage/track expectations Manage the analysis of daily, weekly, and monthly reporting of GSRCs performance via Key Performance Indicators Key Stakeholder/Business Owner for workforce management decision support systems capabilities Guide senior leaders on every aspect of short-term supply and demand topics Analyze drivers of forecast misses to continuously improve forecasting Ensure optimum resource utilization About The Team Amazon strives to be the worlds most customer-concentric company, where customers can research and purchase anything they might want We set big goals and are looking for people who can help us reach and exceed them The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Advanced MS Excel skill and SQL skill Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field