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4.0 - 9.0 years
15 - 30 Lacs
Bengaluru
Work from Office
About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously. As a Business Manager, you will guide our Associate Business Managers, Key Account Managers, and Business Development Executives to drive growth across all categories. You will also work closely with the Category Marketing teams and coordinate with functions such as product, supplier growth, user growth, and Fulfillment & Experience. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions. About the Role As a Business Manager, you will manage both the demand and supply sides of the business. You will also ensure all the best prices and choices are showcased on the app to the customers. You will own P&L (profit and loss account) and constantly drive value to your resellers. Ultimately, you will make sure the users transacting in your portfolio keep on increasing, and also that your suppliers continue to thrive. What you will do You will drive marketplace growth of the category, keeping in mind the consumer and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be the face of Meesho for brands and own relationships with them You will be responsible for merchandising, assortment planning, and option planning pre-season and in-season You will identify broader trends and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, commercial and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and of users What you will need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!) Strong bias for speed for execution Ability to multitask, think critically and execute tactically Have a proven track record of finding innovative solutions to business problems Additional bonus if you have worked on 0-1 business or or experience in startups
Posted 1 month ago
4.0 - 9.0 years
15 - 30 Lacs
Bengaluru
Work from Office
About the Role As a Business Manager, you will manage both the demand and supply sides of the business. In this role, you will decide everything from the right selection and pricing strategy to shaping the user experience. You will own P&L (profit and loss account) and make sure the users transacting in your portfolio keep increasing, and you can capture a larger share of customer wallet for owned categories. What will you do You will drive category growth of staples for Meesho Grocery, keeping in mind the consumer needs and the competition You will own the P&L (profit and loss) statement for the relevant categories in alignment with business goals You will be responsible for revenue targets as well as gross margins You will be responsible for merchandising, assortment planning You will identify customer requirements and fill in category gaps You will coordinate with marketing, supply chain, cataloging, finance, product and other functions of the organization You will drive visibility plans, and promotion plans, and coordinate between the internal marketing teams and users What will you need Master's degree At least 4+ years of experience Strong analytical aptitude in problem-solving (basically we are looking at hustlers!)Strong bias for speed for execution Ability to multitask, think critically and execute tactically Be comfortable with challenges and exude confidence to build processes to drive higher efficiency and better outcomes to influence strategic decisions across the organization by earning the trust of your stakeholders. Effectively use quantitative & qualitative data to drive decisions & measure success Additional bonus if you have worked on 0-1 business or experience in startups
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
WFM RTA BANGALORE Minimum 12 Months WFM RTA International BPO Exp Mandatory Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Immediate Joiners OR Max 1 month notice period candidates can apply CTC Up to 6LPA( Depending Upon Last 25 % - 35 % Hike ) Opportunity to work in a fast-paced, international work environment Willingness to work in rotational shifts and on rotational offs Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A MONTH WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 1 month ago
3.0 - 8.0 years
5 - 11 Lacs
Mumbai
Work from Office
Single point of contact for all BTL clients Develop and strengthen existing client relationships through proactive servicing, ensuring we grow organically Understanding project life cycle for events, activations , experiential marketing and ensuring delivery as per timelines Develop new business opportunities and work as a minus 1 to the VP BTL to achieve growth numbers Leverage industry knowledge to provide key insights and strategic recommendations for fulfilling clients experiential marketing needs Accountable for revenue and business targets Specifications Adept at conceptualizing, strategizing, executing and coordinating all aspects of events, activations and other experiential marketing requirements Understand the brand proposition, campaign objectives & provide tailor made solutions to clients , Bringing in innovation in the recommendations made Demonstrating strong leadership skills and actively handle turnkey projects Collaborate with the other departments to ensure smooth project management Is plugged into the latest trends in media and technology and possesses an ability to weave them into campaigns
Posted 1 month ago
8.0 - 13.0 years
8 - 9 Lacs
Kolkata
Work from Office
Are you ready to lead strategic workforce planning for a fast-growing, global customer experience brandAt Fusion CX, we re hiring a Senior Manager Workforce Management (WFM) to drive forecasting, capacity planning, and performance optimization across our operations. If you bring deep expertise in WFM tools, an analytical mindset, and a passion for efficiency and innovation, this is your opportunity to make a meaningful impact from our Kolkata center. Join us in shaping a future where workforce intelligence meets operational excellence. Job Description Senior Manager (WFM) About the Role As a Senior Manager WFM, you will be responsible for developing and executing end-to-end workforce strategies across both long-term and short-term planning. This includes ownership of forecasting, capacity planning, scheduling, real-time management, and performance monitoring. You will play a critical role in aligning resource strategies with business goals while driving automation and efficiency across WFM functions. Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Job Requirement Senior Manager (WFM) Qualifications & Requirements Bachelor s degree in Business Administration, Operations Management, Statistics, or a related field (Master s degree preferred). 8 to 13 years of relevant experience in workforce management. Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent. Strong analytical, problem-solving, and decision-making skills. Proven leadership, communication, and stakeholder management capabilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and apply WFM best practices. Preferred Skills Advanced proficiency in Microsoft Excel, SQL, and data visualization platforms. Familiarity with AI-driven workforce automation and optimization. In-depth understanding of core WFM metrics such as SLA, shrinkage, occupancy, and utilization. Why Join Fusion CX At Fusion CX, we don t just manage operations we empower transformation. As a Senior Manager WFM in Kolkata, you will: Lead strategic workforce initiatives at one of the most trusted CX providers globally. Work in a people-first, performance-driven culture that values innovation and accountability. Gain exposure to enterprise WFM systems and intelligent automation tools. Be part of a team where your leadership shapes success across geographies and verticals. Ready to build intelligent workforce strategies for tomorrowApply now and lead the way with Fusion CX. Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Senior Manager Workforce Management Kolkata, India We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Posted 1 month ago
4.0 - 7.0 years
3 - 6 Lacs
Noida
Work from Office
company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 7 , jd=Job Title:- EBMR AnalystJob Location:- HyderabadJob Type:- Full-Time/06 months - 1 year ContractualExp:- Min 4 to 7 MaxClient:- Vanguard LogisticsNo. of positions:- 2DurationImmediate:-Key aspects of an eBMR/MFG domain experts expertise include-Understanding of batch manufacturing processes-Knowledge of eBMR systems and their functionalities-Ability to identify and resolve issues-Collaboration and communication skills-Improve data accuracy and traceability-Enhance process efficiency-Designing and implementing eBMR systems-Training personnel on using the eBMR system-Developing and maintaining eBMR documentation, Title=EBMR Analyst, ref=6566491
Posted 1 month ago
2.0 - 6.0 years
15 - 20 Lacs
Gurugram
Work from Office
Ambitious, thirsty for results and loe interacting with peopleExcited by the energetic and customer centric role of SalesThen why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Sales Team with their winning edge and passion for driing reenue and growth, strie to delier a hospitality experience that is beyond expectation creating memorable moments for our guests As Sales Manager, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Sales Manager: Supports the smooth running of the sales department, where all aspects of the hotels pro-actie sales initiaties are deliered and total reenue maximised Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to guest enquiries and problem resolution Deliers on plans and objecties where sales initiaties & hotel targets are achieed Superises the sales team fostering a culture of growth, deelopment and performance within the department Accountable for ensuring that costs and inentory are controlled, that productiity and performance leels are attained Builds and maintains effectie working relationships with all key stakeholders Reiews and scrutinizes the business performance, proiding recommendations that will drie financial performance Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Sales Manager: Experience in sales Strong superisory and managerial skills with a hands-on approach and lead-by-example work style Commitment to deliering exceptional guest serice with a passion for the hospitality industry Ability to find creatie solutions with proen problem-soling capabilities offering support where required Personal integrity, with the ability to work in an enironment that demands excellence, time and energy Experience of working with IT systems on arious platforms Strong communication skills Radisson Hotel Group is a leading hospitality company sering as a true host and best partner to guests, owners, business partners and talent Our ten unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinaian heritage of design and innoation Our brands embody our modern ision of hospitality, including authentic local tastes, stylish liing design, unique locations and ibrant social scenes Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing trael industry and the bespoke needs of our guests We proide exceptional serice in all of our hotels across the globe and strie to delier a hospitality experience that is beyond guest expectations Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world At Radisson Hotel Group we beliee that people are our number one asset As the one of the worlds largest hotel companies, we are always looking for great people to join our team If this sounds like an ambition you share, then start with us To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not isit us at careers radissonhotels com Skills sales Fast-Paced Experience
Posted 1 month ago
5.0 - 8.0 years
7 - 16 Lacs
Jaipur
Work from Office
Immediate requirement of JAVA/Spring Boot developers with a Strong Ecommerce background. Client will screen the candidate for a strong JAVA/Spring Boot knowledge Strong Java/J2EE and Aspect programming knowledge. Strong Hands-on in Spring Boot application modules Strong Hands-on Webservices, data, and REST APIs. Spring security and caching performance knowledge are a must. Strong E-commerce background is a must. Experience in Spring Boot-based middleware development, design, and deployment is a plus. Knowledge of Amazon Cloud technologies is also a plus. Application deployment experience in the cloud. agile scrum is a MUST. -- time 2 PM to 11 PM
Posted 1 month ago
6.0 - 11.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies. Must have good understanding of Overall SFDC Architecture & landscape. Must have good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force and implementing new instances of Salesforce.com application from scratch. Hands on work experience with Salesforce.com web services, WSDL and other Integration aspects are desirable. Understanding & work experience in integrating salesforce.com application with external applications. Should have good work experience in Reports and Dashboards. Good understanding of web technologies HTML, CSS etc Functional competencies Good communication skills. Must be able to manage interactions with various stake holders across multiple countries. Must have minimum of 8+ yrs of IT experience with min 6+ years of hands on development experience in Salesforce.com application.
Posted 1 month ago
5.0 - 10.0 years
6 - 15 Lacs
Gurugram
Work from Office
Immediate requirement of JAVA/Spring Boot developers with a Strong E-commerce background. Strong Java/J2EE and Aspect programming knowledge, Spring Boot application modules. Web services, data and REST APIs Required Candidate profile Knowledge of Amazon Cloud technologies is Aplus and Development experience in cloud, agile scrum is a MUST
Posted 1 month ago
3.0 - 8.0 years
8 - 12 Lacs
Hyderabad
Work from Office
About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics
Posted 1 month ago
8.0 - 13.0 years
6 - 16 Lacs
Kolkata
Work from Office
-Role & responsibilities Strategic Workforce Planning: Develop and implement long-term and short-term workforce planning strategies to optimize staffing levels and operational efficiency. Forecasting & Capacity Planning: Oversee demand forecasting, staffing models, and capacity planning to ensure alignment with business goals. Scheduling & Optimization: Manage scheduling processes, ensuring efficient workforce allocation while adhering to compliance and labor laws. Real-Time Management & Performance Monitoring: Lead real-time monitoring efforts to optimize productivity, service levels, and workforce adherence. Data Analytics & Reporting: Utilize data-driven insights to make informed decisions and provide regular reports to leadership on key workforce metrics. Process Improvement & Automation: Drive continuous improvement initiatives and leverage automation to enhance workforce management capabilities. Technology & Innovation: Evaluate and implement new WFM tools, technologies, and best practices to enhance workforce efficiency. Preferred candidate profile Bachelor's degree in Business Administration, Operations Management, Statistics, or a related field (Masters degree preferred). Expertise in WFM tools such as Verint, NICE, Aspect, or equivalent Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, and stakeholder management abilities. Experience in a BPO/contact center environment is preferred. Ability to drive process improvements and implement best practices in WFM. Preferred Skills: *Advanced knowledge of Microsoft Excel, SQL, and data visualization tools. *Experience with AI-driven workforce optimization and automation. *Strong understanding of key WFM metrics, including SLA, shrinkage, occupancy, and utilization. .
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
Posted 1 month ago
8.0 - 10.0 years
9 - 13 Lacs
Thane
Work from Office
Siemens is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. Every day we push the boundaries of what is possible like developing state-of-the-art high-speed trains and intelligent robots. Therefore we need Ambassadors for new insights, hardworking storytellers, and passionate captivators in marketing and sales who make our customer relationships strong. Well open up endless possibilities for you to do just that; make the important things a reality! What you would be doing He / She is responsible for business development Identification of potential areas for growing Low Voltage Motors business Providing techno-commercial support to sales offices in generating business from OEMs and projects for Low Voltage Motors Realize and execute cost optimization for higher winning rate and profitability Driving Go to Market strategies of LV Motors. Competitor analysis, Won-Lost Analysis etc. to define suitable actions and provide required inputs to the team. Required Knowledge and Skills - Strong technical knowledge of Motors and applications. Should have a sound understanding of electrical and mechanical aspects of motor, understanding of VFDs. Sound knowledge and understanding of BIS standards on Motors. Adapt to continually upgrade product know how w.r.t new releases of products and its versions. Quickly learn new tools and put to use. Learn and apply internal processes. Other requirements - Ability to work in a fast-paced, team oriented, and continuous improvement environment for effective problem solving and tasks executed in a timely manner. Good communication and analytic skills required. Strong ownership, and collaborative skills required. Should possess excellent computer skills. The job requires need based travel across India. How do you qualify for the role Experience- 8-10 Years of Experience preferred. Qualification B.E from recognized and reputed University of India. B.E in Electrical preferred.
Posted 1 month ago
5.0 - 6.0 years
4 - 8 Lacs
Palwal, Faridabad
Work from Office
Creating marketing opportunities of packaging. New Material, innovative structure and concept introduction into packaging Understanding the new emerging trend in packaging Identifying new opportunities for growth within the companys existing customer base Development & Execute B2B Marketing plan Conduct market research to stay up-to-date with industry trends and competitive landscape Maintaining relationships with existing clients in order to retain them as customers Negotiate contracts and pricing with customers Managing marketing budgets and overseeing all aspects of a companys marketing activities Work with sales teams to develop marketing communication strategies and action plans to meet revenue and margin goals Follow up with customer and ensure satisfaction Plan the launch of new products/features and manage cross departmental implementation of the plan Excellent communication skill both written and verbal Creating marketing opportunities of packaging, Must Have Experience in Rigid Box Packaging, Mono carton Industry, Follow up with customer and ensure satisfaction.
Posted 1 month ago
7.0 - 12.0 years
9 - 14 Lacs
Hyderabad
Work from Office
EXP Range 7.5 to 12 Location Bangalore and Hyderabad SAP BW4 - Senior Consultant Implementation experience in SAP BW4HANA or SAP BW on HANA End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA views Expertise in SAP and non-SAP extraction and experience of functional aspects would be a plus Hands on experience in standard extractors, enhancements and generic extractors (ABAP and CDS based) Experience in various Data Provisioning Options BODS, SDA and SDI
Posted 1 month ago
5.0 - 10.0 years
7 - 17 Lacs
Chandigarh, Dadra & Nagar Haveli
Work from Office
Greetings From JD For SAP CS Minimum 5-8+ years of experience in SAP CS/PM Modules. Minimum 4 E2E Implementation experience in CS Module Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Strong Preference for candidates with knowledge in IDOC concepts. Should have good Knowledge in Customer service module process Should be strong knowledge in IDOC concepts and process Mandatory Good to have experience in ASTEA/ FMPilot applications Strong in Integration aspects with MM/SD/FIOC/MM & PS Around 2 to 4 years of experience with domain will be added advantage. Proven Analytical Capabilities, must have excellent analytical competencies, demonstrated experience in full life cycle implementations. Good communication skills. Should be conversant with support processes and methodologies. Good understanding of the overall scope, system, data and process Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.
Posted 1 month ago
7.0 - 9.0 years
9 - 12 Lacs
Hyderabad
Work from Office
Minimum of 3-5 years of experience and is self-driven, can run through Internal, External communication independently Should be able to drive technical deliverables without much hand holding Expertise around integration message protocols of EDIs, RNIF Experience in integration/middleware toolsets with extensive hands-on work working with Internal/External applications (SAP PO/CPI/MuleSoft) Wells versed with system connectivity aspects, network topology and cross-organization integrations Experience in defining projects, schedules, resources using GoAnywhere MFT Worked on Importing, Validating security objects such as certs, private/public keys, SSH Keys, SFTP/FTP, SSH keys/certificates, encryption/decryption using PGP/GPG with strong knowledge on SOA, ESOA, API, WebServices, IIS, REST/SOAP/APIs Debugging job logs, identify time consuming steps and improve performance. Working knowledge of using tools such as FileZilla, WinSCP etc Collaborate with cross functional teams, stakeholders to test various MFT Jobs Strong knowledge around SOA, ESOA, API, WebServices, IIS Deep understanding of scripting language as PowerShell, Person and should be very strong in JAVA Experience in Development of Iflow's using various adapters (Rest, SOAP, oDATA, SFTP, MQ, RNIF etc.) Strong understanding of all integration flow components such as Splitter-Gather, Content Modifier , Enricher, Encryption/signing, Persistence steps etc. Experience in writing Groovy, java scripts for handling complex transformation needs Experience in using Integration Content Advisor to build EDI integrations Development of API Proxies and publishing them to Developer Portal Has extensive knowledge on various API Policies and security policies such as OAUTH 2.0, JWT Token, Access Control, Quota, Raise Fault etc. Experience in creating resources, developing custom adapters in OpenConnectors and utilizing them to develop integration flows in CPI. Develop, Maintain, Administer Value mappings, Security artifacts such as credentials, Certificates, Data Store objects. Knowledge of cloud connector setup to enable connectivity between on-premise to cloud systems. Design solutions that utilizes appropriate integration patterns, standards, guidelines, and best practices. Prior experience in building reusable exception handling framework for iPaaS Solutions Experience with building CI/CD framework using tools such as GIT, Jenkins and Jfrog
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
Role: Service Level Manager Do: - Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers. - Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs. - Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs. - Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people. Mandatory Skills: ITIL Service Level Mgmt. Experience3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
Please find the JD below Service Level Management (SLM) Manager RESPONSIBILITIES Develop the SLA governance and the related Metrics / KPIs Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed Provide and improve relationship and communication with the business and customers Ensure that specific and measurable targets are developed for all IT services Monitor and improve customer satisfaction with the quality of service delivered Monitor service performance against SLAs Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so Determine, document and agree requirements for new services and produceSLRs Review and revise underpinning agreements and service scope, Produce service reports Conduct service reviews and instigate improvements within an overall SIP KEY S AND COMPETENCIES 8-10 years of service delivery experience Knowledge of ITIL Processes knowhow Should have good communication skills. Shows great commitment to the work Analytical and problem-solving capabilities Strong interpersonal skills, tenacity and flexibility. Graduate in any discipline PMP / GB / BB certification would be preferred Proficient in MS Word, Excel, Access, PowerPoint. Loaction :- pune EXP :- 7+ RAte :- wipro rate Do: - Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers. - Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs. - Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs. - Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people. Mandatory Skills: ITIL Service Level Mgmt. Experience3-5 Years.
Posted 1 month ago
8.0 - 13.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Sales Specialist Do - Any undergraduate degree, although an MBA is preferred - Drive end-to-end sales until closure, proposal management, or project-based work experience with large deals; at least 8 years of relevant expertise in IT Services & Consulting. - Written and verbal fluency in English - Outstanding interpersonal, leadership, communication, and team-building abilities. - Proven sales, sales enablement, and negotiation skills, as well as familiarity with design thinking fundamentals, pipeline management, deal qualification, competitive positioning, client relationship strategy, deal shaping, and financial modelling,contract drafting and management. - Good knowledge of business process outsourcing, application development, cloud computing, security, as well as other technology platforms and aspects. - Work experience in the professional services sector. - Working knowledge of multifaceted, multimillion-dollar prospects that are large, global, and complex. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
4.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
About the Job Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results
Posted 1 month ago
2.0 - 7.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!
Posted 1 month ago
4.0 - 9.0 years
9 - 13 Lacs
Pune
Work from Office
What You'll Do. Avalara is looking for a special someone to join a dynamic company and help us lead a team of sales development Reps to drive continued growth and excitement of our products and bring opportunities to our sales teams.. The Sales Development Leader will oversee a team of approximately 10 individuals. Through training and mentoring this group of Sales Development Representatives, you will lead the way for some of our greatest future talent!. You are compassionate and emotionally intelligent. You understand a “one size fits all” approach to coaching and developing doesn’t always work. You embrace the different personalities that make up your team and adjust your methods accordingly.. Reporting to Director. Job Location: Pune. Please Note: This is not a remote position.. Job Duties. What Your Responsibilities Will Be. Train, and Manage a team of Sales Development Reps responsible for creating primarily inbound sales opportunities. Motivate Individuals and Team to exceed objectives through coaching, weekly one on ones, daily metric tracking and creative incentives. Oversee the effective use of command other CRM tools. Work with Sales Operations and SDR Managers to refine processes, talk tracks and update training documentation. Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize SDR impact. Provide ongoing feedback to website developers and Lead Generation teams to help drive the highest quality responses to the SDR team. Compile daily and weekly reports for quality assurance. Supporting US clientele and will be required to work in Night Shifts. What You’ll Need To Be Successful. You have 8 or more years of experience in sales management for Inside Sales, Business Development, or SDR teams – preferably in SaaS or technology sales call centers and people management role. Skill set of identifying great talent and scaling a successful team (successful SDRs typically promote within 12-18 months which makes hiring and training a particularly important aspect of the job). Experience being while working in high growth,. Strong working knowledge of inbound and outbound tele-prospecting methodologies in a highly automated environment. Innovative and with the ability to train, coach and mentor individuals that embodies and demonstrates Optimism, Passion and Fun through high motivational energy. Experience with Chilipiper, ExecVision/Gong or Outreach preferred. How We’ll Take Care Of You. Total Rewards. In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.. Health & Wellness. Benefits vary by location but generally include private medical, life, and disability insurance.. Inclusive culture and diversity. Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.. What You Need To Know About Avalara. We’re Avalara. We’re defining the relationship between tax and tech.. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission to be part of every transaction in the world.. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.. We’ve been different from day one. Join us, and your career will be too.. We’re An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.. Show more Show less
Posted 1 month ago
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