205 Aspect Jobs - Page 2

Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Roles & Responsibilities: Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods. Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc. Initiates, develops and implements improvements to workflows and processes and participate on special projects. Assist with projects and other duties as requested or assigned. Mandatory Skills : Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills. Must be a team player within the ability to communicate & interact with external & internal stakeholders. Problem solving, analytical & logical skills is critical and must have excellent English communication skills. Preferred Skills : Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage. Interested Please connect: Rekha V 95133 12612 Rekha.v@sagility.com

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Analyze call arrival patterns and identify key drivers impacting call volume and handle time variations based on historical trends. Generate regular reports and performance metrics related to forecasting accuracy, scheduling efficiency, and operational performance. Resource Occupancy rates and Productivity analysis. Workload and FTE calculations. Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders. Strong attention to detail and problem-solving skills. Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role. What your background should look like: Experience in Work force Management , Capacity Planning Experience in MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc.), Understanding of Aux Usage, Data Proficiency. Good Communication Skills Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

Walk-in Drive for Specialist RTA Company: Sagility India Healthcare Location: Sagility, Surya tech Park, 100 Outer ring Road, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100 Date: 11th September 2025 Time: 12:00 PM to 4:00 PM Job Description Education: Any Bachelor's Degree. Experience: Minimum 3 years of relevant experience as a RTA is Must. Role & responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals. Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off. Role is offsite RTA monitoring. Produce Real time reports - Hourly/ Daily/ Weekly, Exception management. Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling. Produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities. Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods. Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc. Initiates, develops and implements improvements to workflows and processes and participate on special projects. Assist with projects and other duties as requested or assigned. Preferred candidate profile Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage. Mandatory Skills : Must be highly self-motivated multi-task-oriented team member with ability to self-manage tasks to completion within structured timeliness and strong technical documentation skills. Must be a team player within the ability to communicate & interact with external & internal stakeholders. Problem solving, analytical & logical skills is critical and must have excellent English communication skills. Job Type: Full-Time Documents to Carry: Updated Resume Government ID Proof (Aadhar, PAN, etc.) Passport Size Photograph Educational Certificates Experience/Relieving Letters Contact Person: Rekha V 95133 12612 Rekha.v@sagility.com Note: Early arrivals will be given preference. Selection will be based on eligibility and interview performance.

About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for you in below role and locations. Regional Sales Manager-Mortgages ( Bharat HL & LAP) Location Pune, Bangalore ,Jaipur,Karnal Reporting to National Sales Manager Grade M6/M7 RSM will be responsible for managing business entire region/state. Develop and execute sales plan to achieve business volume, Profitability & Markets share. Keep watch on competition, identify new channels/customer segments. Work closely with branch banking teams and participate in joint business development activities to generate business. Focus on building CASA for the bank through existing customers and ensure cross sell and fee based income achievement. Develop superior team to achieve business targets month on month and tap unexplored opportunity by taking continuous feedback and market survey. Channel ManagementMaintain heathy relations with channel partners /connectors, sourcing agencies and develop New. Provide an environment full of energy, excitement, fairness & opportunities to team members to help them grow and develop, in line with the Kotak DNA. Maintain customer satisfaction by offering best in class turnaround time and after sales customer service. Closely monitor portfolio quality and achieve delinquency targets through team. Support hard recovery legal processes. Drive functional synergies amongst various functions of Business, Credit, Technical, Legal, Ops & Collections. Performance ReviewConduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions. Marketing Initiatives Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention. Qualification - Graduate / MBA Minimum 10-12 yearsof experience in Sales and product development. Preferred Mortgage or business loans experience. Understating on legal and technical aspect will be added advantage. Regional Team handling and generating business through branch banking channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuring that tickets are assigned to the correct team, updating tickets with resolution remarks, and closing tickets within the specified time frame. You will contribute to daily performance reviews, manage all P1/P2 & P3 incidents during your shift, ensure the closure of all tickets within SLA, and provide the Root Cause Analysis (RCA) within SLA or implement workarounds/solutions. Additionally, you will be involved in monthly capacity planning reports, pre and post-implementation reviews for all RFCs, and reviewing and updating minimum Standard Operating Procedures (SOPs) per process. In this role, you will need to have a strong technical background in contact center operations, with hands-on experience in various technologies including Avaya communication manager series, Avaya products like Session Managers, System Managers, Media servers, AES, gateways, Genesys Pure Cloud, Recording platforms such as Verint and Nice, Workforce Management platforms like Verint, IEX, or Aspect, SIP, IP & TDM technologies, CTI technologies, integrations with third-party systems, dialer technologies like Genesys, Aspect Unified IP, or Avaya, and knowledge of omni-channel, digital, and analytics. Additionally, a fair understanding of Network basics and additional certifications in voice/network streams would be beneficial for this role. NTT DATA is a trusted global innovator in business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D to support organizations and society in moving confidently into the digital future. As an Equal Opportunity Employer, NTT DATA offers a hybrid working environment and values diversity, inclusion, and professional growth for its employees.,

As a Senior Technical Consultant at ION Corporates Implementation Services, you will play a crucial role in designing, building, and testing customer requirements while providing guidance to team members. Your responsibilities will include collaborating with business analysts, clients, and team members to create and implement product extensions, configurations, and interfaces. Additionally, you will be involved in infrastructure sizing, deployment, testing, tuning, and system implementation within a team-oriented environment. You will be responsible for assuming hands-on project implementation tasks throughout all phases of the engagement, offering technical advice, design, analysis, custom code development, and troubleshooting for the ION solution. Your role will also involve participating in architectural design decisions related to system interfaces, adhering to best practices, documenting technical requirements, and supporting client training services in custom development technologies. Moreover, you will present technical solutions to client representatives, consult with technology users to understand requirements, and ensure timely delivery of project deliverables. To excel in this role, you should possess a Bachelor's or Master's degree in Computer Science, Engineering, Finance, Accounting, Economics, or a related field, along with at least 8 years of industry experience in Software Design and Development. A minimum of 7 years of direct experience with Aspect or similar TRM, and at least 5 years in a consulting capacity is required. Strong skills in integrations with Aspect, .Net C#, SQL, source control, continuous integration tools, and business reporting tools like SAP Crystal Report, Microsoft SRSS, Tableau are essential. Additionally, you should have excellent communication skills, be self-motivated, resourceful, and capable of receiving feedback positively. Travel to client sites may be necessary, and the ability to work effectively within a project team structure is vital. ION Corporates Implementation Services is a prominent player in the financial technology industry, offering trading and workflow automation software, advanced analytics, and consulting services to global corporations. With a history of rapid growth and a strong presence in over 40 cities worldwide, we provide an exceptional career experience for individuals who share our innovative vision. Join us at ION and be a part of our diverse team of visionaries dedicated to delivering cutting-edge solutions that empower businesses worldwide.,

Email your resume to bhuvaneswari@wissenpro.com or call/WhatsApp at 8712650628 Key skills and knowledge: Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills. Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software. Experience in IEX and Alvaria WFM tool is required, preferably Alvaria. Team handling experience shall be an added advantage. Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously. Strong problem-solving skills and adaptability to changing priorities.

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis within defined policies and practices. You will apply analytical thinking and deep technical expertise to achieve client outcomes while also coaching and mentoring junior team members across functions. Your responsibilities will include troubleshooting all contact center operations related issues, ensuring tickets are assigned to the correct team, updating tickets with resolution remarks, and closing tickets on time. You will contribute to daily performance reviews, manage all P1/P2 & P3 incidents during shifts, close all tickets within SLA, provide RCA within SLA or Workaround/Solution, adhere to monthly capacity planning reports, conduct technical training sessions, review and update SOPs per process, identify areas of opportunities for improvement, and advance contact center technical operations. You will need strong hands-on experience with various technologies such as Avaya communication manager series, Avaya products like Session Managers, System Managers, Media-servers, AES, gateways, Oracle Acme SBC's, Genesys Pure Cloud, recording platforms, workforce management platforms, Omni-channel, Chatbot, speech analytics, and more. Your operational experience should include understanding systems maintenance, licensing, configurations, disaster recovery, SLAs management, and vendor management. The role also requires expertise in Planning, Design, Implementation, Operation, and Optimization services for Voice Contact Center and Telephony, along with knowledge of SIP, IP & TDM technologies, CTI technologies, dialer technologies like Genesys, Aspect Unified IP, Avaya, omni-channel, digital, analytics, and network basics. Additional certifications in voice/network stream would be beneficial. This position offers a hybrid working environment and is an equal opportunity employer. Join us at NTT DATA to continue growing, belonging, and thriving in a diverse and inclusive workplace where you can expand your skills, expertise, and opportunities.,

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning, time series) Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Support implementation and optimization of WFM tools (e.g., NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics. Extensive experience in Capacity Planning and Forecasting. Strong in leadership role on a global set up Experience in working in WFM and/or in the BPO/Contact Centre Industry: A solid understanding of applicable performance metrics and data is necessary Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling Excellent analytical skills: The ability to analyse data and make informed decisions Effective organizational and time management skills: The ability to manage multiple tasks and priorities efficiently Excellent oral and communication skills: The ability to effectively communicate with team members, clients, and other stakeholders Interested candidates please share resume on below details Support in building accurate forecasts based on historical trends and business inputs; manage Capacity planning efficiency to balance workload distribution. Identify inefficiencies in workforce management processes and propose automation or system enhancements to improve accuracy and efficiency. Interested applicant can share resume and can contact to below mentioned contact info.: Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call recording systems. Additionally, you will participate in IT projects aimed at improving converged network solutions, following established processes and procedures throughout the project lifecycle. Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware and software issues will be part of your daily tasks. You will assist in project management using the PMP methodology, create and execute test plans, and deliver high-quality content using appropriate document templates. Ensuring that solutions are implemented as designed and meeting customer expectations will be crucial, requiring effective communication with Professional Services Managers, Project Managers, and customers. To be successful in this role, you must hold a Bachelor's Degree in Information Systems, Accounting Systems, Computer Science, or equivalent, along with at least 5 years of experience in delivering technical solutions. High-end expertise in Cisco Contact Center and Collaboration systems engineering is essential, as well as experience in capturing customer call flow requirements and integrating UCCE with other manufacturers" products. Candidates with knowledge of voicemail, unified messaging, ACD, IVR systems, and integration with CRM packages, along with CCNP or CCDP certification, will be preferred. Strong verbal and written communication skills, the ability to collaborate effectively across organizations, and a solid technology background are required. You should also demonstrate an aptitude for quickly learning new technologies and concepts. This position is based in Bangalore. For further details or to apply, please email your resume to careers@intuitorit.com.,

We are hiring for TOP MNC for Workforce Management - Capacity Planning & Forecasting. Please Note- Must have strong experience in Capacity Planning & Forecasting. Location - Bangalore Experience - 8 - 14 Years 5 - 10Years- 9LPA - Sr Analyst / Team Lead - IC Role / People Management 8 - 15Years - 14LPA - Specialist / Assistant Manger - People Management Notice Period - Immediate - 60 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning, time series) Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Support implementation and optimization of WFM tools (e.g., NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics. Extensive experience in Capacity Planning and Forecasting. Strong in leadership role on a global set up Experience in working in WFM and/or in the BPO/Contact Centre Industry: A solid understanding of applicable performance metrics and data is necessary Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling Excellent analytical skills: The ability to analyse data and make informed decisions Effective organizational and time management skills: The ability to manage multiple tasks and priorities efficiently Excellent oral and communication skills: The ability to effectively communicate with team members, clients, and other stakeholders Interested candidates please share resume on below details Support in building accurate forecasts based on historical trends and business inputs; manage Capacity planning efficiency to balance workload distribution. Identify inefficiencies in workforce management processes and propose automation or system enhancements to improve accuracy and efficiency. Interested applicant can share resume and can contact to below mentioned contact info.: Share CV on: asha.g@inspirationmanpower.co.in Call to: Asha - 7624836555

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Create and manage war room o Make announcements about outages on respective client tools. Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Approve and push extra time/VTO/off phone requests by vendors Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Reporting: Track daily/weekly/monthly performance and provide context on the following metrics: Service Level/ASA Shrinkage/Absenteeism EOD reports Additional tasks: Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst (RTA), You Have A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required Minimum 1 year WorkForce Management experience is required Previous work experience working with Global vendors is considered an asset Advanced level of MS Excel/Google sheets Pivot Tables V-Lookup/X-Lookup Index/Match Ability to create charts/graphs 1+ years of previous experience with any WFM tools is required NICE IEX Aspect eWFM Verint Calabrio Knowledge of programming / Tableau will be an asset Excel/BI/Reporting tools certifications will be an asset Good communication skills,local language and English (required) Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and vendor RTA teams Clear and concise, written and verbal communication (in English) Fundamental understanding of call center metrics

Job Summary : We are hiring a highly analytical and detail-oriented WFM Real-Time Analyst (RTA) to join our Workforce Management team. The ideal candidate will be responsible for monitoring real-time queue performance, ensuring optimal agent productivity, and adjusting workforce plans to meet SLA targets. Hands-on experience with Blue Pumpkin , Oracle RTA , or similar Workforce Management tools is mandatory. Key Responsibilities : Monitor real-time service levels and adherence to schedules Track agent productivity and provide instant feedback to floor supervisors Make intraday adjustments to staffing based on call volume trends Collaborate with Ops and WFM teams to optimize shift allocations Generate and distribute real-time and intraday performance reports Provide actionable insights to improve operational KPIs Manage agent skill sets and routing updates within WFM tools Identify and escalate system issues affecting queue performance Maintain accurate agent status codes and schedule adherence Mandatory Skills & Tools : Experience with Blue Pumpkin , Oracle RTA , IEX , Aspect , Genesys , or equivalent WFM software Strong understanding of contact center operations Advanced MS Excel skills (Pivot, VLOOKUP, Charts) Real-time monitoring and reporting skills Strong communication and stakeholder management abilities Quick decision-making under pressure Preferred Qualifications : Bachelors degree in any stream Certifications in Workforce Management or RTA tools (if available) Prior experience supporting BPO/KPO or large-scale contact centers

Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence). Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management.

The purpose of this role is to assist with the planning, reviewing and optimisation of Paid Social campaigns whilst supporting the team in reporting and managing client accounts. Job Description: Key responsibilities: Focuses on day-to-day execution Proactively reviews and manages client data to ensure optimal performance on all campaigns Tracks and reports on campaign results, gathers data analysis and participates in weekly calls Generates campaign reports and is responsible for pacing, QA and trafficking Provide initial insights on campaign trends to executives and planners

The purpose of this role is to assist with the planning, reviewing and optimisation of Paid Social campaigns whilst supporting the team in reporting and managing client accounts. Job Description: Key responsibilities: Focuses on day-to-day execution Proactively reviews and manages client data to ensure optimal performance on all campaigns Tracks and reports on campaign results, gathers data analysis and participates in weekly calls Generates campaign reports and is responsible for pacing, QA and trafficking Provide initial insights on campaign trends to executives and planners

About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for you in below role and locations. Regional Sales Manager-Mortgages ( Bharat HL & LAP) Location Pune, Bangalore ,Jaipur,Karnal Reporting to National Sales Manager Grade M6/M7 RSM will be responsible for managing business entire region/state. Develop and execute sales plan to achieve business volume, Profitability & Markets share. Keep watch on competition, identify new channels/customer segments. Work closely with branch banking teams and participate in joint business development activities to generate business. Focus on building CASA for the bank through existing customers and ensure cross sell and fee based income achievement. Develop superior team to achieve business targets month on month and tap unexplored opportunity by taking continuous feedback and market survey. Channel ManagementMaintain heathy relations with channel partners /connectors, sourcing agencies and develop New. Provide an environment full of energy, excitement, fairness & opportunities to team members to help them grow and develop, in line with the Kotak DNA. Maintain customer satisfaction by offering best in class turnaround time and after sales customer service. Closely monitor portfolio quality and achieve delinquency targets through team. Support hard recovery legal processes. Drive functional synergies amongst various functions of Business, Credit, Technical, Legal, Ops & Collections. Performance ReviewConduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions. Marketing Initiatives Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention. Qualification - Graduate / MBA Minimum 10-12 yearsof experience in Sales and product development. Preferred Mortgage or business loans experience. Understating on legal and technical aspect will be added advantage. Regional Team handling and generating business through branch banking channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.

We are seeking an experienced and dynamic SEO Manager with proven experience in Search Engine Optimization (SEO) and content management. In this role, you will be responsible for driving organic search traffic, improving website visibility, and crafting high-quality content to engage our audience. Your expertise in SEO strategies and content creation will be crucial in enhancing our online presence and achieving our digital marketing goals. You're excited about the role because you will: Identify opportunities through comprehensive keyword research. Implement effective keyword strategies to improve organic search rankings. Plan, create, and manage high-quality, SEO-friendly content. Optimize on-page content, including metadata and headings, for search engines. Collaborate with web developers to address technical SEO issues. Ensure website performance, mobile-friendliness, and structured data implementation. Execute off-page SEO strategies, including backlink acquisition. Build relationships with relevant websites and influencers for link outreach. Monitor website traffic, keyword rankings, and user behavior using analytics tools. Prepare regular performance reports and provide actionable insights. Promote content through social media, email marketing, and partnerships. Collaborate with cross-functional teams for content distribution and outreach. Stay updated on industry trends and search engine algorithm changes. Ensure compliance with SEO best practices and emerging trends. We're excited to have you because you have the skills to: Develop and execute a comprehensive SEO strategy, including on-page, off-page, and programmatic SEO efforts. Conduct keyword research and competitive analysis to identify opportunities for growth. Utilize SEO tools such as SEMrush, Ahrefs, and Similarweb to monitor, analyze, and report on performance. Collaborate with content creators to ensure SEO best practices are integrated into content development. Manage and optimize website architecture, including HTML and technical aspects of SEO, to improve site performance. Analyze data from Google Analytics and other analytics platforms to make informed decisions and improve SEO strategies. Lead SEO initiatives for e-commerce optimization. Work closely with the marketing team to align SEO strategies with overall marketing goals. Provide SEO guidance and training to the team, fostering a culture of SEO excellence within the organization. Education and Experience Requirements: Minimum 6 years of SEO experience, with at least 2 years focused on programmatic SEO and at least 3 years on off-page SEO. Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience). Proven track record in SEO strategy development and implementation. Proficiency in Google Analytics, Webflow, Semrush and other CMS platforms, and SEO tools. Exceptional writing and editing skills, supported by a portfolio of content samples. Strong understanding of HTML, website architecture, and technical SEO aspects. Creative thinker with strong problem-solving abilities. Highly analytical, able to interpret data and make informed decisions. Experience with e-commerce SEO strategies. Preferably with B2B SaaS industry experience. Excellent collaboration and communication skills. You're excited about joining Spocket because: We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup and taking care of our team on this journey is a priority. We have curated a mission-driven workplace in which we believe in a positive and supportive team. We offer all teammates the opportunity to provide insights on strategy and improve processes across the business. You are eager to learn more about the fast-growing e-commerce industry.

Excellent technical know-how and hands on experience in SAP BW4/HANA. Good balance of experience in SAP BW4HANA/BW on HANA Modeling, Data extraction and reporting areas. Hands on Experience on Business Warehouse Modeling: Standard and custom data models & Extractors (ODP & Non ODP) Expertise in SAP and non-SAP extraction and functional aspects End to end development experience in SAP BW4HANA Modelling using ADSOs, Composite Providers, Open ODS views, Transformations, BEX Queries and Native HANA & exposing BW models as HANA views, mixed scenarios, HANA Analysis process Aware about LSA ++ standard methodology and performance optimization concepts, handling complex transformations using ABAP etc. Experience in BEx Query Designer, Customer Exits Variables, Roles & Authorization Experience in ABAP (BW relevant) and SQL AMDP Scripts, Start/End/Exit/Expert/Field Routines) and BADIs, good in debugging ABAP Code. Functional knowledge of other SAP modules (PS, SD, MM, FICO, PS, PM, REFX etc). Experience in mapping business requirements to the technical architecture design and data model Worked on SAP BW Support Projects & having knowledge of Administration: Monitoring Process Chains. Expert in trouble shooting the load failures. Worked on SAP BI migration/upgrade Project Knowledge of any Reporting will be plus

About The Role To capture very large opportunity in Loan against property and Housing in Semi-urban and Rural India banks is setting up separate team for effective coverage. This will help to retain and grow our customer base in Bharat Geography. Team will be distributing loans through emerging branch network and also focus on acquisition of NTB customers through alternate channels. We have exciting opportunity for you in below role and locations. Regional Sales Manager-Mortgages ( Bharat HL & LAP) Location Pune, Bangalore ,Jaipur,Karnal Reporting to National Sales Manager Grade M6/M7 RSM will be responsible for managing business entire region/state. Develop and execute sales plan to achieve business volume, Profitability & Markets share. Keep watch on competition, identify new channels/customer segments. Work closely with branch banking teams and participate in joint business development activities to generate business. Focus on building CASA for the bank through existing customers and ensure cross sell and fee based income achievement. Develop superior team to achieve business targets month on month and tap unexplored opportunity by taking continuous feedback and market survey. Channel ManagementMaintain heathy relations with channel partners /connectors, sourcing agencies and develop New. Provide an environment full of energy, excitement, fairness & opportunities to team members to help them grow and develop, in line with the Kotak DNA. Maintain customer satisfaction by offering best in class turnaround time and after sales customer service. Closely monitor portfolio quality and achieve delinquency targets through team. Support hard recovery legal processes. Drive functional synergies amongst various functions of Business, Credit, Technical, Legal, Ops & Collections. Performance ReviewConduct weekly/monthly/quarterly review of individual / Cluster performance and take corrective actions. Marketing Initiatives Develop and implement effective marketing activities to improve revenue by enhancing customer experience/retention. Qualification - Graduate / MBA Minimum 10-12 yearsof experience in Sales and product development. Preferred Mortgage or business loans experience. Understating on legal and technical aspect will be added advantage. Regional Team handling and generating business through branch banking channel. High drive for results, strong work ethic, relationship management and negotiation skills. Strong customer-centric approach to generate business and high standard of satisfaction.

We are hiring for TOP MNC for Workforce Management- Capacity Planning & Forecasting. Please Note - Must have strong experience in Capacity Planning & Forecasting. Interview Mode - Face to Face on 4th Sep 25 Location - Bangalore Experience - 8 - 14 Years 9- 13 Years- 14LPA (Assistant Manager)- People Management experience- added advantage Notice Period - Immediate - 45 Days max. Shift - UK Shift Please Note- Need to be flexible work from office all 5 Days. Qualification- Graduate and postgraduate. Skills Required Workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Capacity planning, forecasting, Data science, Machine learning, time series) Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Support implementation and optimization of WFM tools (e.g., NICE, Verint, IEX, Genesys) to enhance workforce planning and analytics. Extensive experience in Capacity Planning and Forecasting. Strong in leadership role on a global set up Experience in working in WFM and/or in the BPO/Contact Centre Industry: A solid understanding of applicable performance metrics and data is necessary Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling Excellent analytical skills: The ability to analyse data and make informed decisions Effective organizational and time management skills: The ability to manage multiple tasks and priorities efficiently Excellent oral and communication skills: The ability to effectively communicate with team members, clients, and other stakeholders Interested candidates please share resume on below details Support in building accurate forecasts based on historical trends and business inputs; manage Capacity planning efficiency to balance workload distribution. Identify inefficiencies in workforce management processes and propose automation or system enhancements to improve accuracy and efficiency. Interested applicant can share resume and can contact to below mentioned contact info.: Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Qualification Any Graduation

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Qualification Any Graduation

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data. Excellent communication skills, including issue tracking, triaging and crisis management. Ability to efficiently manage multiple customer projects simultaneously. Ability to communicate with internal and external customers and all levels of management. Understands how to communicate difficult/sensitive information tactfully. Ability to understand and manage client expectations effectively. Excellent verbal and interpersonal communication skills. Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems. Strong ability to effectively communicate technical information to non-technical audiences. Delivers informative, well-organized presentations. Excellent organizational skills, with the ability to meet strict deadlines. Must be detail-oriented and able to manage multiple projects and be customer-focused. Ability to interpret and follow written instructions. Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc Roles and Responsibilities: Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives. Drive adoption of Winning Way behaviors. Support and drive attainment of core company metrics. Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team. Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals. Transform and evolve the Customer Success Management Team to align with operational strategy and goals. Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps. Personally manage escalations from direct reports and follow a methodical escalation process to leadership Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Qualification Any Graduation