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Command Center Shift Lead

Tata Consultancy Services

3.0 - 5.0 years

India

On-site

Interview mode : Walking Drive Role : Command Center Shift Lead Experience : 6 to 10 Years Location : Vishakhapatnam, Andhra Pradesh, India ob Summary: The Shift Lead oversees day-to-day operations of the Command Center during assigned shifts, ensuring smooth monitoring, incident management, and adherence to SOPs. This role acts as the escalation point for L1 operators and coordinates with L2/L3 teams for timely resolution of critical issues. Key Responsibilities: Shift Oversight: Supervise L1 operators during the shift; ensure compliance with monitoring and triage processes. Incident Escalation: Act as the first escalation point for unresolved/high-impact incidents; coordinate with L2/L3 te...

Posted 2 weeks ago

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