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6.0 - 11.0 years
4 - 8 Lacs
Hyderabad, New Delhi
Hybrid
Working Mode : Hybrid Payroll: IDESLABS Location : Pan India PF Detection is mandatory Job Description: Key Responsibilities: Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.
Posted 1 month ago
6.0 - 11.0 years
4 - 7 Lacs
Hyderabad
Hybrid
Technology Skills Substantial experience on iSeries platform (AS400, RPG/RPGLE, CL/CLLE, DB2, SQL) Good knowledge Code packaging, Change Planning and Production Release, Subsystems, Backup and Restore process etc Good knowledge of MQ, Connect Direct and sFTP interface setup on iSeries Test Environment Build, Maintenance, Support and Manage access controls/governance on iSeries platform Good Knowledge of code promotion to different Test and Live environments via source control tools (RTC-ARCAD) Good knowledge on work management, DASD monitoring, allocation, and clean-up Working knowledge/Certification of any Cloud technologies (AWS/GCP/Azure) is a must Good knowledge of Agile Framework (Scrum Methodologies)
Posted 1 month ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Key Responsibilities Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.
Posted 1 month ago
9.0 - 14.0 years
18 - 22 Lacs
Hyderabad
Work from Office
The major factors for shortlisting would be An engineer role being done on the last job Good English communication skills Hands on experience on the below, just knowing or used it is NOT enough AS400 O.S patches & upgrades hands on experience Within AS400 install-upgrade-configure software like NFS, ROBOT scheduler, MQ, Replication tool & SIEM tools (knowledge on usage of the software is NOT enough) AS400 security configurations, SSL/TLS, SSH/SFTP & SKLM (Just used is NOT enough) AS400 backup using BRMS & DR exercises We are looking for an experienced individual who has strong knowledge base in the operation and maintenance of AS400 Systems to join our Infrastructure team in Singapore Life. Responsibilities: AS/400 System i with iASP administration with experience / exposure in the related hardware/software areas IBMi iASP (iseries) server technologies including planning and implementation of upgrades with HMC and VIOS managements OS400 security, BRMS backup, operations monitoring, alerting, data replication and SKLM encryption Manage software like IBM-MQ, CDC Replication, Robot products and related SIEM tools Planning/Review and implementation of IBMi-OS, PTFs and application software upgrades Good knowledge of SQL, CL, and MS Office Tools (including MS Access) Troubleshooting skills for data, application/system performance problems by utilizing tools like IBM idoctor, performance manager and Job watcher. Requirements: Minimum 9 years of experience in iSeries/AS400 System Administration environment with work management, user management, journal management and performance management. Minimum 9 years of Technical Support experience in Storage Administration, Virtualization, Backup & DR Experience in administration and troubleshooting of AS400 system i running on iASP model Good knowledge in TCP/IP protocols.
Posted 1 month ago
5.0 - 10.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Skills AS400 Developer Experience 5+ Years Location PAN INDIA Job type Contract to Hire Pay roll company Work Model Hybrid - 1.AS400 Developer , Cobol , Rpgle , SQLExperience. Must to Have 5 to 6 years Hands on Experaince in AS400 using the below skills - Programming Background in IBM iSeries (AS400), Cobol/400, RPG ILE, RPGLE & SQLRPG - Excellent Skills in DB2 SQL/query language and debugging - Have the knowledge of writing complex queries - Good analytical and communication skills - Must have strong team and interpersonal Skills and the ability to multi task when required - Adept at delivering high quality software documentation with high attention to detail required - High analytical Skills and a high degree of initiative and flexibility - High customer orientation and quality awareness - Excellent verbal and written communication skills Nice to Have Core Banking Experience
Posted 1 month ago
8.0 - 13.0 years
5 - 9 Lacs
Hyderabad
Hybrid
Immediate Openings on # AS400 Developer _ Pan India_ Contract #Skill:AS400 Developer #Notice Period:Immediate #Employment Type: Contract Work on AS400 with expertise in I5250 and Presto for inventory and order fulfillment. Utilize modern RPG techniques including RPG, RPGLE , and Embedded SQL . Design and develop applications using RPG, RPGLE, CL400, and CLLE . Perform database design and development on DB2/400 , ensuring efficient query execution and optimization. Develop and troubleshoot applications using AS400 tools like SDA, RLU, and PDM . Write and optimize complex SQL queries for embedded and interactive sessions. Perform end-to-end unit testing , debug interactive and batch jobs, and ensure seamless functionality of applications. Collaborate directly with client teams to gather business requirements and deliver appropriate solutions. Maintain and enhance existing applications, ensuring smooth operations and performance. Work with one or more change management tools such as Aldon, Turnover, or Thenon (preferred). Be adaptable to switching between tasks, handling both development and maintenance activities.
Posted 1 month ago
2.0 - 7.0 years
3 - 8 Lacs
Mumbai, Pune, Chennai
Work from Office
Greetings from Future Focus Infotech!!! We have multiple opportunities AS400 Developer Exp: 2+yrs Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to priyanka.vg@focusinfotech.com Kindly mention the below details. Total Years of Experience: Current CTC: Expected CTC: Notice Period : Current location: Available for interview on weekdays: Pan Card : Thanks & Regards, Priyanka priyanka.vg@focusinfotech.com
Posted 1 month ago
2.0 - 7.0 years
3 - 8 Lacs
Mumbai, Pune, Chennai
Work from Office
Greetings from Future Focus Infotech!!! We have multiple opportunities AS400 Developer Exp: 2+yrs Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to reema.b@focusinfotech.com Kindly mention the below details. Total Years of Experience: Current CTC: Expected CTC: Notice Period : Current location: Available for interview on weekdays: Pan Card : Thanks & Regards, Reema reema.b@focusinfotech.com 8925798887
Posted 1 month ago
7.0 - 12.0 years
15 - 20 Lacs
Chennai
Work from Office
Please find the below JD. Essential : Good in general iSeries/AS400/Power i knowledge CL/CLLE RPG/400, IV, ILE, Free format SQL Skills, Query/400 Financial industry familiarity Desirable Technical Skills : RDi/WDSC Aldon Change Management System
Posted 1 month ago
4.0 - 8.0 years
6 - 10 Lacs
Mumbai
Work from Office
Develop and maintain applications using RPG ILE, RPGLE, and CLLE programming languages on the AS400 platform. You will work with DB2 databases, write queries, and ensure system optimization. Expertise in AS400 systems, RPG programming, and DB2 is essential for this role.
Posted 1 month ago
4.0 - 5.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Develop and maintain AS400 applications using Synon. Optimize legacy systems, enhance database interactions, and ensure system stability.
Posted 1 month ago
4.0 - 5.0 years
6 - 7 Lacs
Chennai
Work from Office
Develop, maintain, and troubleshoot AS/400 applications using Control Language Programming (CLP) to ensure optimal system performance. This role requires experience in RPG, CLP, and AS/400 system administration for efficient application support and maintenance.
Posted 1 month ago
6.0 - 10.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Skill SYNON 2E RPG AS400 Notice Period: Immediate . Employment Type: Contract SYNON 2E, RPG AS 400 1. CL programming 2. RPGLE and RPG programming 3. Screen Design Aid / Subfiles 4. Printer Files 5. AS/400 Query skills 6. AS400 Database skills - creating files / understanding relationship between logical & physical files 7. Experience of ERP systems 8. Legacy interfacing with other systems
Posted 1 month ago
2.0 - 7.0 years
6 - 16 Lacs
Chennai, Bengaluru
Work from Office
2+ years of experience as an IBM i developer/senior developer 2+ years of experience in maintenance, enhancement and support of IBM i applications Participate in scrum meetings to understand the project plans, requirements, collaborate with the team and stakeholders Understand the stories, features, use cases design and build appropriate solutions to meet customer needs in timely manner with highest quality Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions Prepare program specifications based on documented business requirements Develop code specifications by converting logical sequence and workflow into program language Verify coding by performing unit testing and trial runs
Posted 1 month ago
4.0 - 7.0 years
4 - 7 Lacs
Pune
Work from Office
Write clean, well-engineered code that is readable, adequately commented, robust, and adheres to standards.Develop and test programming modifications.Integrate software with existing systems.Analyze performance of programs and take action to correct deficiencies based on consultation with Client and approval of Technical Lead.Create and maintain programming documentation.Adaptability for different Technologies.Added Advantage for having experience in Banking/Financial Domain Excellent knowledge and experience in AS400 System.Good Knowledge in DB2/400, SQL.Efficient Programming in CLP / ILE concepts / SQLRPGLE
Posted 1 month ago
6.0 - 11.0 years
8 - 13 Lacs
Bengaluru
Work from Office
As a Technical Lead for Solutions Development, you will be at the forefront of defining / designing / developing new features that adhere to latest Security guidelines, Regulatory and Customer requirement, further augmenting our product with advanced functionalities YouHave: Bachelor'sdegreeinengineering/IT/Computerswithoverall6-12years'experienceinsoftwaredevelopment AdvancedworkingknowledgeofObjectOrientedPython,Django,RESTinterfaces AdvancedworkingknowledgeofProductdesignarchitecture,systembringup WorkingknowledgeofsystembringupinCloudarchitecture(Dockersandcontainers) WorkingknowledgeofClouddeploymentsandconfigurations(Azurepreferred) Itwouldbeniceifyoualsohad: BackgroundinProductdesignandDevelopment,ProductSecurity,complianceandauditisaplus. KnowledgeofCloudarchitectureanddeployment. KnowledgeofSAFe/Agile/Scrumdevelopmentmethodology OtherindustrycertificationssuchasCISSPisaplus Partner with key work partners / Architects to design a microservice based product platform. Design and Develop essential enhancements and new features per the system roadmap on time and with high quality. Develop and Integrate with external systems and/or tools to take concepts to implementation. Stay current with technology including security tools, regulatory and compliance requirements, industry trends etc. Lead innovation by understanding real world problem statements and defining better solutions
Posted 1 month ago
6.0 - 11.0 years
6 - 10 Lacs
Hyderabad
Hybrid
RPG Developer Basic knowledge of DB2 400 database. Experience of working on Healthcare Provider and Payer applications Advanced knowledge of RPGLE concepts as well as practical programming knowhow Working knowledge of the CL environment. A sound understanding of the basics of ILE Advanced Concepts especially the Service Programs/Binding gdirectory, etc. Well versed Batch Job handling, debugging and Job servicing. A good knowledge of Job scheduling. Knowledge of Job schedulers/RBO schedulers A basic knowledge of the concept of FTP methodology and its working An expert understanding of running queries and fetching relevant SQL results. A basic understanding of Triggers/Stored procedures. - Knowledge of Java would be looked forward to A sound understanding of the HAWKEYE tool would be a great advantage . Hands on experience of ServiceNow, JIRA, ITSM/ITIL Process framework, workflows and methodologies in application support environment. Work Timings2:30 PM to 12:30 am IST.
Posted 1 month ago
2.0 - 5.0 years
4 - 9 Lacs
Chennai, Bengaluru
Work from Office
Experience range : 2 to 5 years Job Locations : Chennai /Bangalore Work model : 24*7 (weekends) & Nightshifts during weekdays (Note : Fixed Week-off) Notice period : Immediate/Short Joiners/Serving np (Mandatory) *Note : Only Candidates who meets the above criteria will be contacted soon. About the Role We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems. Key Responsibilities Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds Handle incident and service requests using ServiceNow Perform root cause analysis and ensure timely resolution of recurring issues Support infrastructure maintenance activities Generate daily operational reports for various business lines Manage AS400 user accounts for Wealth Management systems Maintain and update knowledge base documentation (Confluence) Collaborate with global support and IT teams on incident resolution Ensure SLAs are met and escalate critical issues when needed Key Skills & Qualifications 2 5 years of experience in IT infrastructure or application production support Strong knowledge of Unix/Linux, Windows, and AS400 platforms Hands-on experience with Autosys job scheduling Familiarity with monitoring tools like Nimsoft and SolarWinds Experience using ServiceNow or other ITSM ticketing tools Excellent troubleshooting, communication, and documentation skills Ability to work in rotational shifts (including weekends and holidays) Bachelors degree in Computer Science, Engineering, or a related field Preferred Attributes Exposure to the banking or wealth management domain Process-driven with strong attention to detail Team player with client-focused mindset Ability to adapt to change and contribute to process improvements Why Join Us? Be part of a global banking leader with a strong presence in the Asia-Pacific region Work with cutting-edge tools and global teams Access to continuous learning and growth opportunities Inclusive and collaborative work culture Interested? Apply now to become part of a global organization.
Posted 1 month ago
1.0 - 4.0 years
3 - 7 Lacs
Bengaluru
Work from Office
: Job TitleClearing and Settlement Analyst, NCT LocationBangalore, India Role Description Clearing and Settlement is responsible for managing the end-to-end clearing and settlement process. This is to ensure smooth and timely market settlement of securities and cash transfers between the bank and its counterparty. Work includes: Supporting interaction between internal and external stakeholders involved in the clearing and settlement process chain Allocating assets to optimize the portfolio strategically Ensuring adherence with market standards Clearing and settling through both primary and secondary markets and direct payments What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Employee should be able to substantiatecompleteness of daily tasks. Ensures that the daily reconciliations and monthly billings are completed on time Ensure completion & delivery of all tasks on time to minimise risk. To Investigate and provide guidance on issues experienced by the team members Adept at conflict resolution both people and process being solution focused. Focuses on minimizing manual or inefficient processes and seeks approval from AVP before adding any new manual items. Good level of understanding of F2B connectivity from a process and system perspective. To ensure processes are performed as per defined Key Operating Procedures. To escalate unusual activity (high or low volumes or dollar amounts, new client activity, slow systems, delayed approvals etc.) Proactively explore solutions to close control gaps, adherence to existing controls, regular review of KSPs & maintain updated checklists Proactively monitor the Mail box and ensure that all emails are actioned on time Effectively contributes to global projects and seeks to drive the agenda in regard to process. Effectively liaise with global stakeholders like Sales, Product Control, and Trading Desk etc. Produce meaningful MI on time Liaise with counterparts and ensure good collection on Atlantis and for manual brokers Your skills and experience Experience / : Futures & Options business and market knowledge. Sound understanding of the Futures industry particularly on the Brokerage, Fees & Commissions aspect GMI, DOCS & Atlantis knowledge is a must Knowledge of required exchange systems Accounting/Finance knowledge would be an added advantage Ability to analyse data to determine root cause of problems Good communication and interpersonal skills Ability to take ownership, prioritise work and mange time effectively Sound MS Office skills in particular MS Excel & Access Result-oriented Ability to work under tight deadlines Team-player Flexibility in working hours Qualifications: Graduate in any discipline How well support you
Posted 1 month ago
5.0 - 8.0 years
10 - 14 Lacs
Chennai
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: AS400. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: AS400. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: AS400 Admin. Experience5-8 Years.
Posted 1 month ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
AS 400 Developer Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Candidate should be strong in AS400. Good customer interaction skills. Ability to individually handle multiple modules and complicated projects. 8+ Years of Development experience on core AS/400 technologiesDB2400, CL, RPG III/RPG IV/RPG LE. In-depth knowledge on SQL/400, QUERY/400, and other AS/400 utilities. Excellent understanding of Database TechnologiesDDS Physical and Logical files, SQL files, Stored Procedures and Complex SQLs. Experience with Advanced ILE concepts Procedures, Service programs, Functions. Good knowledge on RPG Upgrade / Migration from Fixed Format to Free Format. Good understanding of Application and Database Performance Best Practices and Tuning. Rich experience in creating Design and Estimation Document needed for a development change proposed by Business Users. Interact with business stake holders to get clarity on queries and prepare Technical Specification Document. Design and develop applications to the given Specifications using the Technical Specification document. Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: AS400. Experience5-8 Years.
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: AS400. Experience3-5 Years.
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Java Legacy Application Modernization. Experience3-5 Years.
Posted 1 month ago
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