We are seeking a dynamic and customer-focused Customer Relations Executive to become a part of our team. The ideal candidate must be proficient in English and Malayalam, with a medium level of proficiency in Hindi. This role primarily involves managing customer interactions, addressing inquiries, and contributing to sales efforts. Key Responsibilities: - Communicate proficiently with customers in English, Malayalam, and Hindi to resolve queries and offer assistance. - Cultivate and uphold strong customer relationships to elevate customer satisfaction levels. - Professionally handle both inbound and outbound calls, emails, and chat support. - Assist customers with product/service details, pricing, and promotions. - Engage in promoting and selling company products/services to potential customers. - Pursue leads and inquiries diligently to convert them into successful sales. - Maintain precise records of customer transactions and interactions. - Collaborate effectively with internal teams to ensure a seamless customer service experience. Requirements: - Proficiency in English and Malayalam is mandatory, with a medium level of proficiency in Hindi. - Exceptional communication and interpersonal skills. - Capability to address customer concerns in a professional and efficient manner. - Readiness to work in a customer support and sales-oriented capacity. - Basic familiarity with CRM software and MS Office is advantageous. - Freshers are encouraged to apply; prior experience in customer service or sales is a bonus. This is a full-time position with benefits including cell phone reimbursement, a day shift schedule, performance bonuses, and a requirement for in-person work.,
We are looking for a results-driven software tester to be responsible for designing and running tests on software usability. The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product. Software Tester Responsibilities: Reviewing software requirements and preparing test scenarios Executing tests on software usability Analysing test results on database impacts, errors or bugs, and usability Preparing reports on all aspects related to the software testing carried out and reporting to the design team Interacting with clients to understand product requirements Participating in design reviews and providing input on requirements, product design, and potential problems Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid time off Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Manual testing: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person