Job Title: Digital Marketing Executive - eCommerce/ D2C Experience: 2 to 4 years Location: Lower Parel Mumbai Company: Aromatan Brands Pvt. Ltd. Website: www.aromatan.com This is our company Cosmetics: https://www.aromatan.com/aromatan-business-principles Aromatan Cosmetics: https://www.aromatan.com/aromatan-leadership-philosophy About Company: A house of fragrance brands, dedicated to bringing unique olfactory experiences to individuals worldwide. With a focus on the global consumer in a digital-first market & a passion for preserving the planet – we combine the artistry of perfumery with innovative approaches to product development & marketing. We aim to create exquisite fragrances that exemplify a sustainable and eco-conscious business model in the world of perfumery Job Summary: We are looking for a Performance Marketing Specialist with a strong background in paid media, specifically within eCommerce or D2C brands. The ideal candidate is a strategic thinker with hands-on expertise in running and optimizing campaigns across Google, Meta, and Bing, with deep knowledge of GA4. Key Responsibilities · Plan, execute, and scale performance marketing campaigns across Google Ads , Bing Ads , and Meta Ads · Manage full-funnel strategy: media planning, campaign setup, optimization , and budget pacing · Utilize GA4 and platform analytics to track performance, uncover insights, and optimize user journeys · Work closely with the creative team to develop compelling, conversion-focused ad assets · Present detailed weekly/monthly reports with key metrics, learnings, and actionable insights Requirements · 2–3 years of performance marketing experience, preferably with D2C or eCommerce brands · Proven expertise in Google Ads (Search, Shopping, Performance Max), Meta Ads , and Bing Ads · Solid understanding of GA4 , attribution models , and audience segmentation · Analytical mindset with a focus on ROI , CPC/CPA , and conversion rate optimization · Creative flair for testing ad copy , visuals , and landing pages Thanks & Regards, Khurshid Mahaldar HR & Admin Leads 7304300931 Khurshid.mahaldar@aromatan.com
Company Description Aromatan Brands Private Limited is dedicated to bringing unique olfactory experiences to people worldwide through its fragrance brands. Combining traditional perfumery craftsmanship with innovative approaches to product development and marketing, Aromatan focuses on creating sustainable and eco-conscious fragrances. Aromatan comprises brands like Aromafume, which specializes in culturally rich global aromatherapy blends, and Dukhni, which focuses on artisanal Arabic perfumery. With a strong emphasis on forging deep connections with a diverse, global community of users, Aromatan aims to shape the future of fragrance on a global scale. Role Description This is a full-time on-site role for the Head of Customer Success, located in Mumbai. The Head of Customer Success will oversee customer satisfaction and retention, manage customer accounts, and develop strategies to enhance the overall customer experience. Duties include analyzing customer data to identify trends and improve services, leading communication efforts with clients to ensure their needs are met, and collaborating with other departments to align customer success goals with the company's objectives. This person will be consumer-obsessed , with a sharp eye for detail, empathy for the buyer, and the ability to build and scale a proactive customer experience function. You’ll start hands-on, managing support channels, designing flows, and solving issues. Over time, you’ll build a high-performance team and define what customer success means across all touchpoints—pre-purchase, post-purchase, and re-engagement. 1. Customer Success & Service Execution Manage day-to-day support (email, chat, phone, social DMs) using tools like Gorgias, Freshdesk, Zendesk, etc. Ensure timely, thoughtful responses with brand-aligned tone and empathy . Resolve escalations and turn complaints into positive experiences. 2. Consumer Journey & Experience Design Map out the full ecommerce customer lifecycle from awareness to repeat purchase. Identify friction points, proactively improve post-purchase experience (tracking, returns, support, reviews). Collaborate with marketing, operations, and tech teams to improve UX and customer happiness scores. Setup ticketing or case management system 3. Process Optimization & SOP Building Design clear, scalable processes for support workflows, feedback loops, returns, warranty, etc. Work with developers to ensure automations (status updates, NPS, etc.) are clean and seamless. Build dashboards to track key KPIs: CSAT, first response time, resolution time, return rate, repeat customer rate, etc. 4. Team Leadership (Over Time) Hire and train a lean, cross-timezone team of agents for different geographies. Establish shift coverage, training modules, and continuous improvement systems. 5. Voice of Customer (VOC) Champion Regularly summarize and report insights from support tickets to inform product, content, and operations. Coordinate with marketing and product teams to close the loop on feedback . 12-Month Vision: Build the foundation of Aromatan’s customer experience strategy. Set and exceed customer support SLAs. Hire and train junior team members across geographies. Reduce refund/return rate and increase repurchase by 10–15%. Implement VOC reporting system that impacts product/content/ops. Qualifications Customer Satisfaction and Customer Retention skills Strong Analytical Skills Excellent Communication skills Account Management experience Exceptional leadership and team management abilities Ability to work on-site in Mumbai Experience in the fragrance or related industry is a plus Bachelor's degree in Business, Marketing, or a related field
Company Description Aromatan Brands Private Limited is a house of fragrance brands dedicated to bringing unique olfactory experiences to individuals worldwide. The company combines the artistry of perfumery with innovative approaches to product development and marketing, with a focus on the global consumer in a digital-first market and a passion for preserving the planet. Aromatan aims to create exquisite fragrances that exemplify a sustainable and eco-conscious business model. Two of its notable brands, Aromafume and Dukhni, specialize in culturally rich, global aromatherapy blends and artisanal Arabic perfumery, respectively. The company believes in forging authentic connections with a diverse global community of users. Role Description This is a full-time on-site role for an Ecommerce Executive located in Mumbai. The Ecommerce Executive will be responsible for managing ecommerce operations, analyzing sales data, and developing strategies to drive ecommerce sales. Daily tasks include account management, sales management, team collaboration, and monitoring key performance indicators to ensure optimal performance. The role also involves coordinating with various teams to ensure seamless online customer experiences and executing sales-driven initiatives. Qualifications Strong Analytical Skills Proficiency in Account Management Sales and Sales Management expertise Team Management skills Strong communication and interpersonal skills Experience in ecommerce and digital marketing Bachelor’s degree in Business, Marketing, or related field Proficiency in using ecommerce platforms and tools BMS / BMM / BSC - with an interest in building a career in brand marketing and ecommerce is a must. 0-2 years of experience only.