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6.0 - 11.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 12 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up
Posted 6 days ago
6.0 - 11.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 12 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up
Posted 6 days ago
3.0 - 8.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 5 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up
Posted 6 days ago
4.0 - 9.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 8 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up
Posted 6 days ago
3.0 - 8.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 5 + years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up.
Posted 6 days ago
3.0 - 8.0 years
17 - 22 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Would be working on Qualcomm Snapdragon CPUSS Architecture and performance team. Responsible for analyzing the performance aspects of Snapdragon CPU subsystem and influence the same for performance uplifts in upcoming revisions. Will be guiding the execution team by projecting CPUSS performance in upcoming chips and correlating them with pre-silicon runs and post silicon measurements. Responsible for driving deep dive analysis on performance issues, bottleneck providing fixes or workarounds on CPU subsystem and related SOC Modules. The ideal candidate to have a strong CPU architecture / analysis background along with overall SOC wide exposure and Embedded system concepts on modern chipsets-based ARM/X86 Essential Skills and Experience Familiar with Microprocessor and/or SoC Architecture and micro-Architecture, preferably ARM processors and ARM processor-based systems. Experience of ARM based System Designs, Knowledge of CPU and hierarchical memory system, cache configurations and coherency issues in multi-core systems . Experience with workload performance characterization, bottleneck analysis, and driving microarchitecture investigations on CPU /GPU/Systems with relevant performance matrix Hands-on with Lauterbach debug environment, Emulation platforms and experience in working with bare-metal environment with knowledge of Linux boot. Engage with architects and design teams to investigate next-generation CPU microarchitecture performance features through workload-driven investigations, especially well-known CPU benchmarks like Lmbench, Spec, Geekbench . Develop, simulate workloads for pre-silicon performance analysis and performance projections on silicon. Lead initiatives for performance technology alignment across product engineering teams Good to have Minimum 4+ years years of experience on relevant areas. Strong data analysis skills to identify performance trends from large data sets and the technical bent to investigate anomalies Understanding of Linux and Android internals from a performance point of view. Strong programming experience in at least one languageC/C++, Perl, Python Familiarity with hardware/software level performance analysis of industry standard benchmarks & open source applications. Excellent debugging skills at SoC and System level Excellent communication skills and ability to collaborate with peers and senior architects/design engineers across the globe. Familiar with pre-silicon environments such as Verification, Emulation and Virtual Bring-Up, etc. Good knowledge of high-performance microprocessor architecture and complex SoC Pre-silicon performance experience is a huge plus Post Silicon Experience and debugging on the devices using relevant Debug tools and Bus profiling tools are added advantage. Educational qualification Bachelor's degree in Electrical, Electronics or Computer Engineering and/or Computer Science, with 6+ years of experience in SOC/CPU post-silicon validation / performance analysis Strong knowledge of modern OS kernel (Android, Linux) , enable Linux/Android during bring-up
Posted 6 days ago
0.0 - 1.0 years
4 - 7 Lacs
Navi Mumbai
Work from Office
Title Our global activities are growing rapidly, and we are currently seeking a full-time, office-based Site Payments Processor to join our Clinical Operations team in Mumbai. This position will work in a team to accomplish tasks and projects that are instrumental to the company’s success. If you want an exciting career where you can develop and grow your career even further, then this is the opportunity for you. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,900 people across 40+ countries. Responsibilities Responsible for the daily execution of accounts payable and Site Payment data entry activities for assigned studies Manage the setup of system requirements to track and administer site payments Manage the processing/calculation of site payments Responsible for project and site reporting and requests Coordinate the setup of site-specific agreements and related amendments, and mapping of site payee(s) Code, track, and reconcile site invoices against applicable data sources Qualifications Bachelor's Degree in a related field, and at least 1 year of related experience in finance, treasury, accounting, or business-related field Proficient in Microsoft Office programs Excellent organization and time-management skills Ability to prioritize assigned tasks while adhering to deadlines High attention to detail and accountability for timely completion of assigned tasks Demonstrated ability to exercise high degree of professionalism and confidentiality People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.
Posted 6 days ago
0.0 - 4.0 years
1 - 4 Lacs
Chennai
Work from Office
Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.
Posted 1 week ago
0.0 - 2.0 years
1 - 4 Lacs
Noida
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ RoleProcessor -Back End Operations Experience0-2years' work experience in back office/BPO/Customer Service or similar transaction BPO processing Shift Timing- 5.30pm to 3.30am IST (Only fixed shift /Mon-Fri) Work from Office: From Day 2 Onwards (Work from office -5days) Service Agreement - Yes (12months) |Permanent work profile with Wipro Education - B.com, BA, BBA, Any B.sc (graduates only)with Maths / NO BE/B TECH will be eligible for this hiring Work Location: Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh Key Responsibilities: Manually perform Benefit processes and complex tasks/calculations Research complex Benefits issues and formulate resolutions Resolve tasks in accordance with due dates and ensure proper documentation Create adhoc reports to support client service delivery Provide day-to-day client and third party administrator contact for inquiries Participate in daily huddles and status meetings Develop and deliver operational training Identify training needs and provide necessary coaching Build and leverage partnerships to meet client requirements Create robust documentation & SOPs for transition of activities Actively listen to stakeholders/team members to understand perspectives Interview Rounds: - HR/GD - GATE -online assessment - Ops Manager connect ? _x000D_ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed ? _x000D_ Key Competencies: - Client Centricity - Passion for Results - Execution Excellence - Collaborative Working - Learning Agility - Problem Solving & Decision Making - Effective communication Mandatory Skills: Defined Benefit (DB) Join WIPRO HR SERVICES INDIA P: At WIPRO, we are dedicated to building a modern, digitally transformed work environment for our employees. We value individuals who are passionate about delivering results, excel in execution, work collaboratively, and possess strong problem-solving skills. As a Production Agent - L1, you will have the opportunity to contribute to a dynamic team, enhance your learning agility, and make a significant impact through effective communication and decision-making skills. Mandatory Skills: _x000D_Defined Benefit (DB) About Wipro HR Services India: _x000D_At Wipro HR Services India, we believe in reinvention and continuous evolution. Join us in our journey of ongoing transformation and be a part of a business that is driven by purpose. We welcome individuals who are inspired by reinvention and are committed to constant growth and learning. Come to WIPRO, where you can realize your ambitions and shape your future in a supportive and inclusive work environment. Mandatory Skills: Defined Benefit (DB)_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
1.0 - 3.0 years
4 - 6 Lacs
Bengaluru
Hybrid
We are seeking a skilled and passionate Embedded Systems Engineer to join our R&D team. The candidate will be responsible for designing, developing, testing, and debugging embedded hardware and firmware for cutting-edge products. Responsibilities : Design, simulate, and implement FPGA logic using Xilinx Vivado (HDL or HLS as per project requirements). Develop embedded C/C++ applications targeting MicroBlaze or ARM (Zynq) platforms using Xilinx SDK or Vitis. Design, develop, and debug firmware for embedded systems using C/C++ (e.g., STM32, MSP430, ESP32, etc.). Strong proficiency in VHDL or Verilog. Experience with C/C++ programming for embedded systems. Working knowledge of Xilinx SDK and/or Vitis. Familiarity with AXI interface, IP integration, and block design flow. Document design specifications, test procedures, and results. Preferred/Additional Skills: Hardware schematics and PCB design Why Join Us: End-to-end product development ownership (Hardware + Firmware) Opportunity to work on several products Collaborative, innovative work culture with career growth opportunities Exposure to aerospace and defense-grade systems.
Posted 1 week ago
4.0 - 5.0 years
0 - 0 Lacs
Pune
Work from Office
Roles & Responsibilities Experience in the design and development of microcontroller- based electronic circuits. Sound knowledge of fundamental electronic circuits and should able to design analog, linear, and digital circuits. Ability to analyse the circuit functionality Experience with PCB layout and circuit-making software Development of a program based on an Algorithm for DSPs, and Microcontrollers. Design, implement, and enhance firmware for electric actuators, ensuring seamless integration with the hardware Develop firmware solutions from concept to deployment, which includes writing code, debugging, and validating the firmware to ensure that it works as intended Collaborate with other engineers, including hardware, software, and test engineers, to ensure that the firmware is compatible and integrates smoothly with all other components of the product. Conduct testing and solving of firmware to identify and rectify bugs or issues Participate in all phases of product development, including design, prototyping, testing, certification, and manufacturing support Identify, analyze, and optimize firmware performance. Responsible for ensuring efficient firmware meets all the necessary performance specifications. Preferred Qualification B.E. or B. Tech Electronics/Instrumentation, with exposure to embedded software development for challenging projects. Min. 4-5 Years of relevant experience Good expertise in Software Development using DSPs, Microcontroller, Arm processors for real- time control applications.
Posted 1 week ago
4.0 - 14.0 years
40 - 45 Lacs
Bengaluru
Work from Office
NVIDIAs Deep Learning GPUs have ignited modern AI the next era of computing with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, we are increasingly known as the AI computing company . We are growing our company and the team with the smartest people in the world. We are looking for extraordinary Software Engineers to develop and productize NVIDIAs DRIVE OS software. As a member of NVIDIAs Solution Engineering team, you will adapt DRIVE OS solutions to various car platforms equipped with different sensors. We are looking for a Senior System Software Engineer with strong experience in bootloaders, virtualization and ARM architecture. What you ll be doing: Architecture and development of Bootloaders and device driver development for virtualized environment Architecture and enhancement of Hypervisor features Hardware configuration and performance tuning Chip and Board bringup Lead the architecture discussions and directly interface with customers to support DRIVE software solutions Actively coordinate with cross-functional engineering teams to meet customers requirements and to drive complex issues to closure Participate in architectural explorations which include feasibility studies, safety evaluations and data analysis What we need to see: BS/MS EE/CS or equivalent experience 5+ years of experience on embedded systems, with focus on Bootloaders/Operating Systems and drivers Strong C programming skills Solid understanding of ARM processor architecture fundamentals Strong communication and inter-personal skills Ways to stand out from the crowd: Experience on ARMv8 based processors Experience with bootloaders Exposure to Hypervisor and virtualized environments Extensive driver development experience Prior experience in board bringup and Post-Silicon bringup NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Posted 2 weeks ago
5.0 - 10.0 years
18 - 30 Lacs
Bengaluru
Work from Office
Requirements: C/C++, Linux/RTOS, Linux drivers, U-Boot, multi-core ARM & ARM TF Debug : LA, Scope and JTAG Prefer O-RAN Responsibilities: Design, Develop & Optimize FW, drivers for Infra SoCs, low-level sys components , sys boot, RTOS layers Annual bonus Provident fund Health insurance
Posted 2 weeks ago
3.0 - 5.0 years
9 - 12 Lacs
Hyderabad, Bengaluru
Work from Office
Role & responsibilities Job function : Work on Linux Kernel development for enabling and supporting Qualcomm Snapdragon Chipsets and products Skills/experience: Excellent knowledge of OS fundamentals, data structure, Linux kernel and the device driver model Excellent programming skills and expert level knowledge of C Specific experience and expertise in any of kernel subsystems core kernel, device drivers, memory, ARM subsystems etc. Highly skilled in debug using any debugger like T32, gdb and crash analysis sing T32, crash utility etc. Expert in using tracing and other related tools to identify performance bottlenecks and solve them Well versed with other development tools like tool chain, version control etc. Background experience in Android is a plus Responsibilities: Work with cross teams to develop and support various features in Linux kernel to support Android on Qualcomm Snapdragon Chipsets Work on latest bleeding edge ARMv9 CPUs and features Closely work with power and performance to analyze and identify performance bottlenecks and implement optimizations. Enable and support other teams that use supported Linux kernel features Identify and support core set of tools for assisting Linux Kernel development, debug and support Education requirements : Bachelors or Masters in CS or ECE
Posted 2 weeks ago
3.0 - 7.0 years
6 - 15 Lacs
Bengaluru
Work from Office
Key Responsibilities: Embedded Firmware Architecture/Code Design Development and integrate software for embedded Linux/RTOS platforms, including applications, device drivers, and kernel components. Communication Stack Development Develop and integrate GPRS, TCP/IP, and 4G stacks on telematics platforms . System Integration & Troubleshooting Perform system-level integration and debug RF network issues , including timing synchronization, signal strength optimization, and collision resolution. Hardware Collaboration Work closely with the hardware design team for Linux subsystem development and optimization. Technical Documentation Maintain architecture, protocols, and technical specifications documentation. Cross-Functional Support Assist engineering, system testing, and customer support teams in resolving technical challenges. Compliance & Security Ensure adherence to quality and information security standards while following ISMS policies and procedures. Skills: 3 to 7 years of experience in embedded programming . Proficiency in C programming, GCC compiler, and Git . Understanding of MISRA coding guidelines for automotive products. Hands-on experience with Linux, ARM SoCs . Experience using oscilloscopes, analyzers, and other lab equipment . Strong knowledge of network protocols, programming, and Linux kernel/device driver development . Ability to write efficient, reusable, and maintainable code. Experience with issue tracking & project tracking systems (a plus). Understanding of RF networks and concepts (a big plus). Self-motivated, dynamic, and team-oriented individual with a problem-solving mindset.
Posted 2 weeks ago
2.0 - 5.0 years
8 - 10 Lacs
Bengaluru
Work from Office
Key Responsibilities: Embedded Firmware Development Design, develop, and integrate software for embedded Linux/RTOS platforms, including applications, device drivers, and kernel components. Communication Stack Development Develop and integrate GPRS, TCP/IP, and 4G stacks on telematics platforms . System Integration & Troubleshooting Perform system-level integration and debug RF network issues , including timing synchronization, signal strength optimization, and collision resolution. Hardware Collaboration – Work closely with the hardware design team for Linux subsystem development and optimization. Testing & Validation – Conduct unit testing, verification, and validation of firmware components to ensure compliance with quality standards. Technical Documentation – Maintain architecture, protocols, and technical specifications documentation. Cross-Functional Support – Assist engineering, system testing, and customer support teams in resolving technical challenges. Compliance & Security – Ensure adherence to quality and information security standards while following ISMS policies and procedures. Skills: 2 to 3 years of experience in embedded Linux programming . Proficiency in C programming, GCC compiler, and Git . Understanding of MISRA coding guidelines for automotive products. Hands-on experience with Linux, ARM SoCs . Experience using oscilloscopes, analyzers, and other lab equipment . Strong knowledge of network protocols, programming, and Linux kernel/device driver development . Ability to write efficient, reusable, and maintainable code. Experience with issue tracking & project tracking systems (a plus). Understanding of RF networks and concepts (a big plus). Self-motivated, dynamic, and team-oriented individual with a problem-solving mindset.
Posted 2 weeks ago
12.0 - 14.0 years
15 - 25 Lacs
Pune
Work from Office
Role & responsibilities Developing of Firmware on DSP, microcontroller , ARM based Embedded hardware using C,C++, motor control applications Development of Software on embedded system with Real Time Linux or RTOS concepts using C , C++ for embedded systems. Software/ Firmware development to be done in Structured manner . Testing plans also to be defined during software development , procedures like unit testing , integration testing, acceptance testing to planned in software development, DVPNR reports. Development of Software for CAN BUS, MOD BUS , SPI BUS, customized Ethernet protocols for AC servo drives and electronic control Systems Preferred candidate profile. BE from known reputed college. Min 5 years of exp in firmware development Good knowledge on Electronic Circuit Devices and Digital Electronics. Good Documentation skills in using Excel, Word. Power Point Passed out with distinction in Engineering in all subjects Should have successfully completed the Project assignment on his own or with specific contribution to the group project .
Posted 3 weeks ago
2.0 - 7.0 years
2 - 7 Lacs
Gurugram
Work from Office
Responsibilities: * Design, develop, test & maintain firmware using Embedded Firmware, ARM Processor, I2C, RTOS, SPI, USB, MICROCONTROLLER & Communication Protocols.
Posted 3 weeks ago
3.0 - 6.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Embedded Engineer Role, Looking for below skills-: Experience on Embedded C programming. Linux knowledge is implicit. Good programmingskills. Primary Skills Embedded C Programming, Linux
Posted 3 weeks ago
3.0 - 8.0 years
11 - 15 Lacs
Hyderabad
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Preferred Qualifications: "¢ 1-3 years of experience with Programming Language such as C Language Embedded Domain is preferred
Posted 3 weeks ago
4.0 - 5.0 years
12 - 16 Lacs
Chennai
Work from Office
Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. "¢ 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job function: Bootloader development supporting multiple QC chipsets. Skills/experience: Knowledge of Boot framework Familiarity with parallel-processing concepts such as threads, signals, priorities, semaphores, mutexes, race-conditions, deadlocks, etc. Experience with Qualcomm MSM and AMSS development, ARM architecture and software development C or C++ programming skills Understanding of build systems, linkage, and binary formats (e.g., ELF) Familiarity with Git, Gerrit and/or Perforce Critical thinking and problem solving skills Written and verbal communication skills Ability to function efficiently both independently and in a team environment Self-motivated, perpetual learner with time-management skills 3-5 years Software Engineering or related work experience. 3-5 years of experience with Programming Language such as C, C++, Java, Python, etc. Responsibilities: Develop and Support Boot loader for multiple QC chipsets Support various feature development and validations in pre-silicon and post-silicon environment Work on enhancements in Boot to achieve better performance/portability/Sustainability across chipsets.
Posted 3 weeks ago
5 - 7 years
7 - 17 Lacs
Chennai
Work from Office
Technical Skills Required: Must have experience with Embedded Linux on ARM processors (iMX6/iMX7/iMX8/Tegra platforms). Experience with Kernel and device driver development. Experience with I2C, SPI, I2S, UART, MIPI, USB, Flash RAMs, LCD, SD cards, etc., Experience with C or C++ programming in 8, 16 and 32-bit embedded environments and knowledge of assembly along with shell script. Extensive experience with software engineering processes and tools. Experience and comfort with lab tools such as debuggers, logic analyzers and oscilloscopes. Strong analytical and logical ability. Strong written and verbal communication and project management skills. Thinks outside the box when developing solution. A passion for creating and building things. Roles and Responsibilities: Should be capable to preparing the proposal based on customer requirements Should be capable to execute the project from requirement gathering to final product/service deliverables Responsible to architect, design, development, implementation, testing and delivering on time Should be capable to manage 3 to 4 sub-ordinates Responsible for team collaboration, reduce attrition and skills development Capable of working with tools/applications running on Linux for development and debug, applications for field upgrades as well as tools for manufacturing and production Should be capable to interact with other teams and get the work on time. Technical Skills: Experience with Video devices, Image sensors and image processors is desirable. Experience with Audio and Video codecs is a plus. Experience with UVC and UAC protocols is a plus. Experience with camera interface, MIPI protocol is a plus. Testing experience of knowledge about EMI, ESD, Temperature etc.. Having at least any one of the above skills is key.
Posted 1 month ago
10 - 15 years
40 - 60 Lacs
Kochi, Thiruvananthapuram
Work from Office
Candidates with a solid background in Radar & signal systems, algorithms, embedded systems having Technical proficiency with MATLAB, Python, C, and C++. Knowledge of writing code for DSPs and ARM processor Required Candidate profile Design, implement and test detection, tracking algorithms that runs on embedded processor(s). An understanding of hardware interfaces, device drivers, C++ design patterns, debugging & troubleshooting
Posted 1 month ago
7 - 12 years
25 - 40 Lacs
Bengaluru
Work from Office
Join Our Team as a VLSI Functional Safety Lead! Job Overview: Are you passionate about functional safety in the world of cutting-edge technology? At ACL Digital, we're looking for a dynamic VLSI Functional Safety Lead to play a crucial role in shaping the future of high-quality automotive products! In this position, youll have the opportunity to lead functional safety activities in compliance with ISO-26262 for silicon hardware design, guiding our teams toward success in creating safe and reliable systems. You will collaborate closely with multiple teams, including SoC and IP development, to conduct functional safety analysis, audits, and provide mentorship on best practices. Your leadership will be key in developing verification methodologies, evaluating commercial tools, and ensuring the highest standards of safety quality across the board. If you thrive in a collaborative, innovative environment and want to make an impact on the next generation of automotive systems, we want to hear from you! Key Responsibilities: Lead and manage functional safety activities, ensuring compliance with ISO-26262 for VLSI hardware design. Work across teams to drive design functional safety analysis, safety audits, and safety process improvements. Develop and deploy design verification methodologies, including test plans, test benches, and safety assurance processes. Evaluate commercial tools for safety analysis, and drive pilot deployments, ensuring high-quality execution and certification. Serve as the gatekeeper for functional safety quality across both IP and SoC development teams, ensuring our products meet the highest safety standards. Minimum Qualifications: Bachelor's degree in Science, Engineering, or a related field. 7+ years of experience in ASIC design, verification, or related areas. Preferred Qualifications: At least 5 years of experience working with ISO 26262 / IEC 61508, including hands-on experience with FMEA, FTA, and FMEDA. Strong experience in the development of automotive SoCs, including VLSI design practices. A solid understanding of the ASIC design process, digital design concepts, design verification tools, SoC architecture, and more. Experience in ADAS or self-driving systems is a significant plus! Knowledge of SoC architecture, ARM processors, AMBA bus, DDR, and related peripherals is highly preferred. Why Join ACL Digital? At ACL Digital , we believe in empowering our team to create extraordinary innovations that make a real-world impact. You'll be part of an energetic and forward-thinking company where your expertise will shape the future of high-quality automotive solutions. Take the next step in your career and join us today to be a part of an exciting journey in the fast-paced world of automotive technology. Discover more about us at ACL Digital .
Posted 1 month ago
- 4 years
1 - 4 Lacs
Chennai
Work from Office
Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Responsible for managing pipeline of loans and supporting the processing/Underwriting Should be aware of all mortgage related documents Should be able to identify priority loans & work on them based on TAT Validate loan information Exposures in Income, Asset, Credit, and collateral reviews Work with onshore processor on follow ups needed with the borrower and 3rd parties Ensure receipt of all open conditions and package to underwriter and help them for decision making Validate required info screens; and updating required information Work on the files as per the guidelines provided by client.
Posted 1 month ago
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