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2.0 - 6.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Project description We are passionate about transforming lives through cutting-edge technology, enriching industries, communities, and the world. Our mission is to create exceptional products that drive next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, PCs, gaming, and embedded systems. At the core of our mission lies a culture of innovation. We challenge boundaries to solve some of the world's most critical problems. We are committed to execution excellence, fostering a culture of openness, humility, collaboration, and inclusivity, valuing diverse perspectives along the way. Responsibilities Develop and maintain Linux device drivers, bare-metal software, and embedded Linux applications. Configure and integrate Linux device trees for embedded platforms. Develop models for QEMU or other virtual platforms to simulate hardware components. Design and automate tests using Python and Pytest for software validation. Contribute to and collaborate with open-source projects and communities. Debug and optimize software on embedded and virtual platforms. Collaborate with cross-functional teams for hardware-software integration. Apply system architecture knowledge (ARM, Microblaze, RISC-V) in development and debugging. Skills Must have 2-4y exp Expert knowledge and hands-on experience in C, C++, make, python, Pytest, git Experience with Linux Device trees and Linux or baremetal driver development Experience with Embedded Linux and Embedded System development Experience with writing models for QEMU or other virtual platforms Experience with collaboration with Open Source projects Strong knowledge in ARM/Microblaze/RISCV system architecture is considered a plus SystemC, RTL, Verilog and AMBA knowledge is considered a plus Nice to have Effective communication and problem-solving skills Other Languages English: B2 Upper Intermediate Seniority Regular
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Firmware/Software Engineer at InnoPhase Inc., DBA GreenWave Radios, you will play a crucial role in the design and development of bare metal & RTOS-based firmware/software for a 5G SoC, focusing on device driver and lower PHY functionalities. Your responsibilities will include collaborating with cross-functional teams to define, develop, and verify SW/FW products in line with industry standards and company procedures. You will have the opportunity to test developed software in both simulation and actual hardware environments, contributing significantly to the enhancement of network energy efficiency and operational expenses reduction. You will work closely with Applications, Systems, HW, and SW/FW teams to determine software/firmware requirements, participate in architecture and code reviews, and produce essential documentation such as design specifications, developer guides, and user guides. Your individual contribution will be paramount, with opportunities for technical leadership and mentorship within the team. To excel in this role, you are required to have at least 5 years of relevant experience, with a B.E in EE/CS being mandatory and an M.Tech in EE/CS being preferred. Strong coding skills in C, C++, and Python are essential, along with experience in ARM or similar embedded SoC development environments and familiarity with RTOS principles. Proficiency in configuration management, version control, and modern software development methodologies such as Agile, Scrum, and Lean is highly valued. Your excellent debug skills, communication abilities, and initiative-driven mindset will be instrumental in resolving technical issues effectively. Desirable skills include prior experience in System on a Chip (SoC) product development, a good understanding of cellular wireless protocols (MAC/PHY), and proficiency in using tools like GIT and Jira. Being a team player with a strong sense of urgency to meet product requirements on time is crucial for success in this role. In return for your contributions, GreenWave Radios offers competitive salary and stock options, learning and development opportunities, employer-paid health insurance, and benefits like casual, sick, and parental leaves. Join us in our mission to push the boundaries of radio technology and innovation while creating power-efficient digital-to-RF solutions that shape the future of Open RAN digital radios.,
Posted 1 week ago
4.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Location: Bengaluru Designation: Consultant Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team As a member of the Operation, Industry and domain solutions team you will embark on an exciting and fulfilling journey with a group of intelligent and innovative globally aware individuals. We work in conjuncture with various institutions solving key business problems across a broad-spectrum roles and functions, all set against the backdrop of constant industry change. Your work profile We are seeking an experienced Azure DevOps Engineer to manage the development and deployment lifecycle using Microsoft Azure services and tools. The ideal candidate will have strong expertise in CI/CD pipelines, Infrastructure as Code, and Azure services integration. Key Responsibilities: Design, implement, and manage CI/CD pipelines using Azure DevOps. Automate infrastructure provisioning using ARM templates, Bicep, or Terraform. Manage source control repositories (Git). Collaborate with developers and operations teams to streamline build and deployment processes. Monitor system performance and troubleshoot deployment issues. Integrate testing tools within the pipeline for automated quality checks. Ensure application and infrastructure security during deployment. Work with container technologies like Docker and orchestration tools like Kubernetes (AKS). Implement and manage release strategies and branching models. Required Skills: Hands-on experience with Azure DevOps Services. Experience with Infrastructure as Code (IaC) using ARM, Bicep, or Terraform. Familiarity with YAML-based pipeline configuration. Strong knowledge of Git workflows and branching strategies. Experience with scripting languages such as PowerShell or Bash. Understanding of containerization (Docker, AKS). Good knowledge of Azure services (App Services, Functions, Key Vault, etc.).
Posted 2 weeks ago
1.0 - 4.0 years
4 - 5 Lacs
Pune, Bengaluru, Mumbai (All Areas)
Work from Office
Maintaining Cost of Goods sold as per the defined budgets. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns Conducting training's and certifications for all the team Required Candidate profile Ensuring all the inventory processes are followed in managing the consumable and non-consumable items Ensuring delivery of training's as per the plan from all the stakeholders including self. Perks and benefits Best in the Industry
Posted 2 weeks ago
4.0 - 6.0 years
9 - 17 Lacs
Chennai
Work from Office
Role & responsibilities Solid C programming skills. Experience with OpenBMC In-depth understanding of Linux kernel, device driver, IPC, U-boot. Familiarity with Linux application development. Knowledge of real time OS like ThreadX is a plus. Knowledge of BMC including IPMI, SDR, SEL, FRU records, SOL, IPMB, Side-band LAN, KCS and KVM. Knowledge of Redfish and other management protocols. Experience with board bringup. Working knowledge of BMC related Hardware such as ARM, BMC chip (AST 2500, AST2600, Pilot 4 etc.), HW-monitor and Super-IO, NC-SI NIC, phy.
Posted 2 weeks ago
2.0 - 7.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.
Posted 2 weeks ago
8.0 - 13.0 years
11 - 16 Lacs
Bengaluru
Work from Office
Your Impact: We are part of OpenText Cybersecurity Enterprise division specializing in Security Domain. Our product helps security operations teams to efficiently and effectively preempt and respond to threats that matter with proactive threat hunting, real-time threat detection, and response automation using AI/ML. What the role offers: Develops DevOps strategies for software applications design and development across multiple platforms and organizations within the Global Business Unit. Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value. Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups. Provides guidance and mentoring to less-experienced staff members to set an example of software applications deployment and development innovation and excellence. What you need to succeed: 8+ years of technical experience with complex technology projects within large, distributed organizations on public clouds platforms like Azure, AWS. Strong knowledge and practical exposure to Gitlab, CI/CD pipelines, artifactory management Hands-on with Azure/AWS DevOps services Practical exposure to IaaC using Terraform Working knowledge of ARM templates, AWS CloudFormation Git basics and branching strategies (GitFlow, trunk-based) Hands-on with Dockers, Kubernetes and Helm charts Able to take care of RBAC, Key Vault Integrations, secure pipeline best practices Hands-on with scripting languages like python, PowerShell or others. Excellent written and verbal communication skills Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.
Posted 2 weeks ago
9.0 - 14.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Title : Principal Embedded Firmware Engineer - Medical Devices Location : Bangalore Experience : 9 to 15 Years Job Description : - 12+ years of hands-on experience In embedded firmware development for medical products. - Experience in Embedded Development in C for microcontrollers and embedded ARM based processors. - Design, development and optimization of firmware for embedded medical devices. - Develop low-level drivers, communication protocols and real-time firmware for microcontrollers and processors. - Experience with medical device regulations and safety standards (IEC 62304, ISO 13485, ISO 14971, IEC 62366- 1). - Experience with cloud-connected medical devices and loMT frameworks. - Architect firmware solutions, considering power efficiency, performance, and scalability. - Troubleshoot and debug embedded systems using oscilloscopes, JTAG, debuggers, and logic analyzers. - Cyber security aspects of medical firmware to oomply With Industry regulations. - Deep knowledge of RTOS (FreeRTOS, Zephyr or similar) and Linux. - Hands on with UART, SPI,12C,CAN,USB, BLE, Wi-Fi and Ethernet.
Posted 2 weeks ago
2.0 - 4.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Candidate should good in python , Embedded experience is mandatory. Should good in experience on the projects which are updated in resume. Job Responsibilities : - Board bring-up activities for Software components like bootloader, platform managers, Linux Kernel, Linux drivers, Baremetal drivers and application for ARM based boards and emulation platforms, Proto-typing platforms - Develops and executes test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. - Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. - Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework - Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. Essential Skills : - Working experience in verification and testing of Embedded System software or firmware etc. - Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. - Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes - Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. - Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. - Define, Design and Develop manual/Automation test cases for Embedded system projects - Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl - Experience in GIT environment and Test Automation framework Pytest, Jenkins etc. - Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc. Qualifications : Education Requirements : B.E/B.Tech or M.E/M.Tech in Electronics & Communications or Computer Science
Posted 2 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Almabase is looking for Sales Development Representative - UK market to join our dynamic team and embark on a rewarding career journeyWe are seeking a motivated and results-driven Sales Development Representative (SDR) to join our sales team. As an SDR, you will be responsible for generating and qualifying leads, prospecting potential customers, and scheduling meetings for the sales team. Your role will be crucial in driving sales growth and expanding our customer base.Responsibilities:Identify and research potential leads and prospects through various channels, including online research, cold calling, email campaigns, and social media.Qualify leads by assessing their needs, budget, timeline, and purchasing authority.Conduct outbound prospecting activities to reach out to potential customers and introduce them to our products or services.Engage with leads and prospects through phone calls, emails, and other communication channels to understand their requirements and educate them about the value proposition of our offerings.Maintain accurate and up-to-date records of lead information, interactions, and progress in the CRM system.Collaborate with the sales team to develop and refine lead generation strategies, messaging, and outreach techniques.Schedule meetings and product demonstrations for the sales team with qualified leads and prospects.Provide timely and detailed feedback to the sales team regarding customer needs, objections, and market trends.Stay updated on industry trends, competitive landscape, and product knowledge to effectively communicate our value proposition to prospects.Meet or exceed monthly and quarterly targets for lead generation and qualified meetings.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do : Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps Experience : 5-8 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Mandatory Skills: DevOps Experience : 3-5 Years.
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk Experience : 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 weeks ago
5.0 - 10.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a CPU Performance Management FW Developer, you are responsible for working with a team on the enablement of the power management solution for Qualcomm's custom CPUs. You will collaborate internally to help define a standard driven solution, and implement embedded firmware, to manage performance of the CPU subsystem. You will also be responsible for helping characterize and tune this solution for all Qualcomm SoCs utilizing Qualcomm custom CPUs. In CPU Power Management FW developer role, with focus on CPU performance management, you will be working closely both with the hardware power management and firmware development teams. You will have an opportunity to engage with third parties on enablement of new platforms, as well as providing input to our SoC and platform architects on future designs. Role and Responsibilities Drive the firmware design, implementation and verification, in pre-silicon and post-silicon environments. Assist in the definition CPU Performance Management solutions for future generation of Qualcomm CPUs. Actively engage with open source communities to contribute support for processor architectures, device drivers, and firmware features Assist in identifying skills requirements and in hiring engineers, collaborating with other teams on platform bring-up/debug/diags, firmware lifecycle, etc. Preferred Qualifications BS/BEng in Electrical, Computer Engineering, or Computer Science (or equivalent professional experience) with 5 years experience in embedded firmware development Self-starter who takes initiative and brings technical leadership Proficient writing and debugging C and assembly Driver development experience in RTOS or OS Kernel environments Demonstrated development experience with embedded OSes such as Zephyr, eCos, uC/OS or FreeRTOS Experience developing for pre-silicon environments including simulators and FPGA emulation Experience developing, characterizing and tuning performance management solutions an SoC subsystem will be a considerable plus. Familiarity with ARM v8 architecture. Development experience for a ARMV8 platform is a plus. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. Preferred Qualifications: Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. 12+ years of Hardware Engineering or related work experience. 3+ years of experience with circuit/logic design/validation (e.g., digital, analog, RF). 3+ years of experience utilizing schematic capture and circuit stimulation software. 3+ years of experience with hardware design and measurement instruments such as oscilloscopes, spectrum analyzers, RF tools, etc. 1+ year in a technical leadership role with or without direct reports. Principal Duties and Responsibilities: Leverages advanced Hardware knowledge and experience to plan, optimize, verify, and test highly critical electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems. Participates in or leads the implementation of advanced design rules and processes for electronic hardware, equipment, and/or integrated circuitry. Conducts highly complex simulations and analyses of designs as well as implements designs with the best power, performance, and area. Collaborates with cross-functional teams (e.g., design, verification, validation, software and systems engineering, architecture development teams, etc.) to implement new requirements and incorporate the latest test solutions in the production program to improve the yield, test time, and quality. Evaluates, characterizes, and develops novel manufacturing solutions for leading edge products in the most advanced processes and bring-up product to meet customer expectations and schedules. Evaluates reliability of highly critical materials, properties, and techniques and brings innovation, automation, and optimization to maximize productivity. Advises and leads engineers in the development of complex hardware designs, evaluating various design features to identify potential flaws or issues. Writes detailed technical documentation for highly complex Hardware projects; reviews technical documentation for junior engineers. Level of Responsibility: Works independently with minimal supervision. Provides supervision/guidance to other team members. Decision-making is significant in nature and affects work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 2 weeks ago
3.0 - 5.0 years
6 - 8 Lacs
Ahmedabad
Work from Office
Role Summary A DevOps professional to streamline Azure infrastructure delivery and application modernization projects. You will operate at the intersection of automation, governance, and platform operations, helping mature CI/CD pipelines and establish consistent IaC patterns for multi-environment deployments. Core Responsibilities Design and manage CI/CD pipelines in Azure DevOps for microservices and PaaS workloads. • Deploy infrastructure using ARM, Bicep, or Terraform in dev/test/prod environments. • Collaborate with InfoSec and Dev teams to implement policy-compliant automation. • Integrate testing, security scanning, and approval gates into deployment workflows. • Troubleshoot pipeline failures, environment drift, and ARM deployment errors. Required Qualifications 35 years of experience in Azure DevOps or similar cloud platforms. Proficient in Azure Pipelines, Repos, Boards, and Release Management. Solid grasp of IaC (Bicep, Terraform, or ARM). Understanding of RBAC, Azure Policy, and Key Vault integration. Strong scripting skills in PowerShell or Python. Preferred Experience supporting multi-subscription or enterprise-scale Azure Landing Zones. Working knowledge of container registries, ACR, or AKS
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: TIS Service Desk. Experience: 3-5 Years. >
Posted 2 weeks ago
0.0 - 4.0 years
2 - 6 Lacs
Mysuru
Work from Office
Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk. >
Posted 2 weeks ago
0.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Mortgage( Active/ Default Servicing). >
Posted 2 weeks ago
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