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5.0 - 8.0 years

19 - 25 Lacs

Bengaluru

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Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Job Summary: Position for 5-8 years of experience in design verification of complex Qualcomm propriety DSP IP HEXAGON DSP team is responsible for delivering high-performance DSP cores which are at the heart of Qualcomm's multi-tier SoC roadmap targeted for mobile space Qualcomm is the largest fabless design company in the world, generating over $15 Billion in annual revenues from chipsets and royalties from intellectual property. Qualcomm provides hardware, software, and related services to nearly every mobile device maker and operator in the global wireless marketplace Job Responsibilities: Drive design verification of DSP Subsystem IP by working with a global DSP design team involving architecture, and power teams Implement and improve System Verilog Testbench Architecture Develop and deploy new verification methodologies, automation to continuously improve quality and efficiency Develop design corresponding test plans, architect and develop verification environments, and meet coverage goals Hand-on simulations and debug Complete all required verification activities at IP level and insure high quality commercial success of our products Assertions, simulation, formal verification (static property checking), HW-SW co-verification, constraint/HVL-based verification Responsible for power aware RTL simulation Minimum Qualifications: "¢ Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. Skillset/Experience: 5-8 years"™ experience in processor/ASIC design verification Solid background and understanding of Digital Design, Processor Architecture , Processor Verification and Power aware verification. Expertise in System Verilog Testbench Architecture and implementation Expertise in UPF and PA RTL simulations Experience in VERA/System Verilog, simulators from Synopsys/Mentor/Cadence Solid analytic and debugging skills, strong knowledge of digital design and good understanding of Object-Oriented Programming (OOP) concepts Experience in Hardware verification languages (HVL) such as SystemVerilog testbench (OVM/UVM) and (HDL) such as Verilog, SystemVerilog Experience in AMBA, AHB, AXI , APB and debug protocols Scripting/Automation Skills "” Perl, Python, Shell, Make file TCI Experience is verification of Processor subsystems (ARM/DSP) is preferred Should have excellent inter-personal and communication skills

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4.0 - 5.0 years

12 - 16 Lacs

Chennai

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Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. "¢ 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job function: Bootloader development supporting multiple QC chipsets. Skills/experience: Knowledge of Boot framework Familiarity with parallel-processing concepts such as threads, signals, priorities, semaphores, mutexes, race-conditions, deadlocks, etc. Experience with Qualcomm MSM and AMSS development, ARM architecture and software development C or C++ programming skills Understanding of build systems, linkage, and binary formats (e.g., ELF) Familiarity with Git, Gerrit and/or Perforce Critical thinking and problem solving skills Written and verbal communication skills Ability to function efficiently both independently and in a team environment Self-motivated, perpetual learner with time-management skills 3-5 years Software Engineering or related work experience. 3-5 years of experience with Programming Language such as C, C++, Java, Python, etc. Responsibilities: Develop and Support Boot loader for multiple QC chipsets Support various feature development and validations in pre-silicon and post-silicon environment Work on enhancements in Boot to achieve better performance/portability/Sustainability across chipsets.

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3.0 - 8.0 years

12 - 17 Lacs

Chennai

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Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Qualcomm is looking for talented and enthusiastic engineers with strong interests in OS, kernel and computer architecture. The Qualcomm Hypervisor team is world-leading, enabling virtualization across multiple chipset products for mobile, automotive, compute and IoT. The team is responsible for the hypervisor software layers that plays a key role in platform security and performance. Qualcomm is industry leading in its adoption of virtualization technology in its Snapdragon mobile products. The team has built hypervisor and SMMU expertise and continues to develop innovative features, enhancements, and use-cases. As a software engineer at Qualcomm, you will help develop SMMU, hypervisor and related software for the latest cutting-edge Application processors, which is embedded in a wide range of chipset products and used by many OEMs in millions of devices. The role will include interfacing with large software stacks such as Bootloaders, Linux and TrustZone "“ which provides the opportunity to interact with teams around the world. -- Responsibilities We are looking for a highly motivated engineer and team player who is passionate to learn new technologies and write low level firmware that drives hardware and SoC. Minimum Qualifications: "¢ Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. "¢ 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Your responsibilities may include: Design, development and integration of SoC firmware features, diagnostics and test capabilities for QCT boot platforms. Strong coordination and collaboration across wide range of technical areas to include software, hardware, ASIC, integration, architecture, and emulation teams. Paying attention to the details during all phases of firmware design, development, integration, testing and release - Work with Emulation, HW design teams, as necessary, in verifying and debugging firmware, driver and resolving platform issues Efficient and secure (ie. cognizant of not exposing security exploits) coding plus driving code review of firmware logic updates with all required stakeholders On time execution of defined tasks and deliverables, driving dependencies with other teams to closure Triage of software issues, defect investigation and problem resolution. Technical documentation including APIs, manuals, and user guides. "“ Skills and Experience We are looking for engineers from a range of backgrounds and experience, including graduates and experienced kernel and systems developers Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. Preferred Qualifications: Strong understanding or experience with C. An understanding of computer architecture, operating systems, and kernels. Linux, kernel, bootloader or OS development experience. ARM CPU architecture knowledge. IOMMU and ARM SMMU knowledge Hypervisors and virtualization. Experience with multi-processing or multi-threading, concurrency, and synchronization. Writing device drivers and interfacing hardware. Experience with secure coding. Use of debugging tools such as GDB, Lauterbach Trace32 and understanding assembly. Real-time OS. Toolchains and systems libraries (libc etc). Python, shell scripting and Linux based development environment. Good communication and presentation skills. Test development and test automation. Contributing to open-source projects. Demonstrated independent software design, good analytic and problem-solving skills. Any automotive and functional safety experience may also be relevant.

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2.0 - 6.0 years

7 - 12 Lacs

Bengaluru

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Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Job description A Linux Lead developer with experience in embedded Linux runtime environment (Debian preferred). The ideal candidate should have recent hands-on development expertise with the major aspects of embedded Linux (embedded HW architectures, the Linux kernel, build environments, etc.). The position involves a significant level of autonomy in which a self-motivated applicant will work independently to develop solutions. The candidate must also be comfortable working in a team environment and working directly with partners and customers. On occasion, travel may be required to meet with community organizations, partners, and customers. Qualifications / experience Applicant should possess at least a Bachelor degree in Electronics/Computer/Software engineering, Computer Science or equivalent. Applicant must have at least 5-7 years of experience developing software for Linux systems. Applicant must have significant experience one of more of the following: Experience with Debian Linux. Including packages, distribution, build environment and integration. Real-Time Linux Security methods and frameworks in Linux Linux kernel and kernel module development Linux driver development (e.g. USB, block, character, wireless, network stack) Linux kernel debugging skills (e.g. kgdb, lttng, systemtap, jtag, etc.) Embedded/custom Linux distribution development/management Cross-compiling & porting (e.g. make, autoconf) In addition to above, applicant should possess several of the following: Fluent in at least one scripting language (Python, Perl, Bash) Experience in version control tools like GIT Experience in Linux build systemsOpen embedded, Yocto (Poky), Debuild, etc Knowledge of Linux userspace environments Strong English communication Ability to work optimally within a fast-paced multi-national engineering environment Preferred : Experience with x86_64 and/or ARM/ARM64 architectures Experience with boot-time optimization IoT experience including cloud interaction Customer facing experience. Nice to Have: AI Tools (Eclipse and/or Code) Cloud (AWS, Alibaba, Azure) CI/CD Job Duties Implement and maintain a Debian based distribution aimed at Industrial applications. Work cross functionality across multiple groups, geographies and timezones. Port the Linux kernel to new boards and uprev BSPs to new kernel versions Work with customers directly to get issues localized and resolved Design and implement services built upon software products, open source components, and/or custom platforms Build functional design specifications and other project documentation. Review internal and external product documentation and provide appropriate recommendations to other parties involved in various projects Track main open source community efforts and specific projects that potential customer engagements may rely upon. Become an authoritative voice on those topics. Participate in the community and upstream relevant work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We are Siemens A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare. Siemens Software. "˜Transform the every day with us' #LI-PLM #LI-Hybrid, #SWSaaS

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4.0 - 6.0 years

20 - 25 Lacs

Mohali

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Were on the hunt for an experienced DevOps Engineer with a strong focus on security to enhance our infrastructure and processes across Azure, AWS, and multi-cloud environments. Youll play a critical role in both DevOps and DevSecOps implementing security strategies, automating tasks with Python, Optimizing cost, and ensuring our systems are robust, secure, and scalable. If youre passionate about cloud solutions, have a proactive approach to security, and enjoy scripting, this is a great opportunity to make an impact in a collaborative team. What Youll Do: - Collaborate with development and infrastructure teams to design and implement effective CI/CD pipelines across Azure, AWS, and potentially GCP, with a focus on security. - Build and maintain secure infrastructure on Azure and AWS, leveraging core services like VMs, networking, and PaaS. - Develop and document security strategies, improving processes to include exception reporting and risk acceptance for review. - Conduct vulnerability assessments and provide continuous monitoring across multiple applications. - Integrate security scanning tools (e.g., SonarQube, Black Duck, Twistlock, Coverity) within CI/CD pipelines to identify and mitigate risks. - Utilize Infrastructure as Code (IaC) tools such as Terraform, ARM/Bicep, and Ansible to provision and secure cloud resources. - Write and maintain automation scripts in Python, PowerShell, Azure CLI, and AWS CLI, following security best practices. - Support API integrations and collaborate with API management platforms like Apigee or similar. - Deploy and manage containerized applications on Kubernetes (AKS/EKS) and Docker, ensuring both scalability and security. - Troubleshoot and optimize SQL queries and assist in debugging SQL-related issues. What Were Looking For: - Experience: 3-7 years in a DevOps/DevSecOps role, with hands-on experience in Azure and/or AWS. - Skills: Proficiency in Python for automation, API integrations, and cloud-native development with a security-conscious approach. - Security Knowledge: Experience with security software and vulnerability tools such as Black Duck, Twistlock, or Coverity. - CI/CD Expertise: Practical experience with CI/CD tools like Azure DevOps, AWS CodePipeline, or GitHub, with security scanning integration. - IaC Proficiency: Hands-on experience with Infrastructure as Code tools such as Terraform, ARM/Bicep, and Ansible. - Networking and Security: Strong networking knowledge, including virtual networks, VPNs, firewalls, and load balancers, with a focus on secure configurations. - SQL and JavaScript Skills: Competent in SQL for database troubleshooting, management and automation tasks. Youll Stand Out If You Also Have: - Multi-cloud experience, particularly with AWS, Azure, and/or GCP. - Deep knowledge of security standards and automated scanning for DevSecOps. - Advanced Kubernetes and Docker skills, especially with Azure AKS and AWS EKS for container orchestration. - Certifications: Azure certifications (AZ-104, AZ-305, AZ-400) and/or AWS certifications (AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are highly valued.

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5.0 - 6.0 years

4 - 7 Lacs

Bengaluru

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- Responsible for managing all stores operations including the store team in order to achieve financial and branding objectives. - Consistent with the short term/long term interests of the company ,its employees and customers. - Ensure that daily sales are being tracked by shift leaders and sales associates ,analyse if any issue in terminal/shop might be affecting the daily sales and corrective actions if needed .- Review sales of last month/month by shop ,category and brand compared to the previous month, year, last budget.- Review that all company policy have been communicated to staff and shift leaders have been trained to apply them in the terminal/shop.- Organize weekly meetings with all shift supervisors.- Coordinate with marketing of implementation of all the pos materials.- Review of stores progress on monthly basis with airport general manager. - Identify the replenishment issues with operation product manager and take necessary action. - Review the cycle counting plan, inventory plan defined by arm. - Accountable for ensuring the achievements of sales, stock and targets - Planning and organization of staff, inventory and expense This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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4.0 - 7.0 years

6 - 9 Lacs

Bengaluru

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Job Overview We are seeking a skilled Azure Developer to join our team The ideal candidate will be responsible for designing and implementing Azure solutions that meet business requirements and provide exceptional customer experiences The Azure Developer will collaborate with stakeholders and cross-functional teams to develop, maintain, and enhance Azure solutions, Responsibilities Design and implement Azure solutions that meet business requirements and provide exceptional customer experiences, Collaborate with stakeholders and cross-functional teams to develop, maintain, and enhance Azure solutions, Develop and maintain Azure infrastructure using services such as VMs, Storage, App Services, Functions, and ARM templates, Write scripts to automate infrastructure provisioning and deployment, Perform security and compliance assessments of Azure solutions, Integrate Azure solutions with other applications and systems, Troubleshoot and resolve issues related to Azure functionality, Requirements Bachelors degree in Computer Science or related field, Azure Developer certification, 3+ years of experience as an Azure Developer, In-depth knowledge of Azure platform and services, including VMs, Storage, App Services, Functions, and ARM templates, Experience with scripting languages, such as PowerShell or Bash, Experience with infrastructure automation tools, such as Terraform or Ansible, Strong problem-solving skills and attention to detail, Ability to work collaboratively with cross-functional teams, Excellent communication and interpersonal skills, Application Process To apply for this position, please submit your resume and a cover letter detailing your qualifications and experience as an Azure Developer We will contact qualified candidates for an interview,

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5.0 - 9.0 years

7 - 11 Lacs

Hyderabad

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Our vision is to transform how the world uses information to enrich life for all, Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever, 8-15 Years in Embedded Firmware Storage/SSD would be a strong plus, Strong firmware design and debug experience using assembly and C programming, Knowledge of NAND flash, SSD flash translation layer, wear leveling, garbage collection, Knowledge of mass storage interfaces such as SATA, SAS, NVMe (optional but strong plus), Knowledge of configuring and debugging issues from the usage of register settings of ASICs in an SoC and embedded firmware dev environment High level of skill in problem recreation and trapping, and in identifying performance critical algorithms for optimization, Strong skill in ARM development tools and IDE such as Eclipse Ability to scope and estimate development effort, Ability to work and communicate effectively in a team, able to multitask effectively in fast-paced environment, Working knowledge of digital hardware design (optional but plus), Experience in test equipment such as oscilloscopes and logic/bus analyzers (good to have), Education Qualifications BS in Electrical Engineering, Computer Engineering or equivalent required Preferred Skills Excellent communication skills both written and verbal Strong interpersonal skills and maintain positive relationships Ambitious, goal-oriented, and a dedicated colleague Collaborate effectively in a dynamic team environment, About Micron Technology, Inc, We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micronand Crucialbrands Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities ? from the data center to the intelligent edge and across the client and mobile user experience, To learn more, please visit micron /careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards, Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron,

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6.0 - 8.0 years

8 - 12 Lacs

Bengaluru

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Senior System Software Engineer Embedded Solutions (Android Systems Focus) Seeking a highly experienced Senior System Software Engineer with 6+ years of experience in embedded systems and Android-based platforms The ideal candidate will have hands-on expertise in Android BSP development, system-level programming, and device driver development Responsibilities include leading design for multiple processor platforms, coding in assembly, C, and C++, and creating detailed technical documentation Proficiency with Linux (Yocto BSP), ARM/x86 processors, and debugging tools like oscilloscopes and JTAG is essential

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1 - 6 years

2 - 3 Lacs

Khammam, Hyderabad, Mahabubnagar

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Direct call:- 6352448697 Recruit advisor Generate business through the advisors Lead the team of advisors Motivate them to achieve targets Provide training and guidance to them. On Role Job Required Candidate profile Graduation Must Age: 21 to 40 years Experience: 1+years in sales and marketing industry Bike Must Good Communications Skills

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4 - 9 years

10 - 16 Lacs

Pune

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Job Summary: We are looking for a dynamic and experienced Azure Infra Lead Level 2 to lead the design and implementation of scalable, secure, and high-performing cloud solutions on Microsoft Azure. This role requires a strategic thinker with strong technical expertise, customer engagement skills, and the ability to drive end-to-end solution architecture for enterprise clients. Key Responsibilities: • Solution Design & Architecture Design end-to-end Azure-based cloud architectures across IaaS, PaaS, and SaaS. Translate business and technical requirements into secure, scalable, and reliable solutions. Define architecture patterns, reference models, and reusable components. • Client Engagement & Pre-sales Support Collaborate with sales/pre-sales teams in scoping, solutioning, and responding to RFPs/RFIs. Participate in client workshops, technical discovery, and architecture review sessions. Present Azure architecture strategies, roadmaps, and proposals to CxO-level stakeholders. • Implementation Oversight Guide implementation teams during delivery phases to ensure adherence to architecture. Review deployment designs, perform architecture governance, and support troubleshooting. • Best Practices & Innovation Advocate Azure well-architected framework and industry best practices. Stay updated with the latest Azure services and ecosystem advancements. Contribute to internal accelerators, templates, and reusable solution kits. Required Skills & Experience: • Technical Expertise: Strong knowledge of Azure core services (VMs, VNET, NSG, Load Balancer, Storage, Azure AD, ARM, Azure Firewall, etc.) Hands-on with PaaS offerings like App Services, AKS, Azure Functions, Azure SQL, Cosmos DB, Event Hubs, Logic Apps. Experience in hybrid cloud networking, identity integration, and on-prem to Azure migrations. • Architecture & Design: Proficiency in cloud architecture frameworks and designing for scalability, HA, and DR. Familiarity with DevOps (Azure DevOps/GitHub), CI/CD, Infrastructure as Code (ARM/Bicep/Terraform). Knowledge of security, governance, cost management, and performance optimization on Azure. • Certifications: Mandatory: Microsoft Certified: Azure Solutions Architect Expert (AZ-305 or equivalent) Preferred: Azure Administrator (AZ-104), Azure DevOps Engineer (AZ- 400), TOGAF, or other relevant certifications.

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1 - 4 years

5 - 9 Lacs

Hyderabad

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About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ?

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6 - 8 years

11 - 15 Lacs

Bengaluru

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Lab45 is the innovation arm of Wipro focused on building cutting-edge products, platforms, and solutions. We are seeking a highly skilled and experienced Software Engineering Leader with a proven record of accomplishment of building frameworks, platforms and reliability software supporting large scale and mission critical systems. As the Engineering Leader for Airline Products in Lab45 Platform org you will, Be responsible for leading the design, development, and deployment of software frameworks and platforms that will be used by airline suite of products Drive technical vision, strategy, innovation, and roadmap for the Platform and frameworks. Work with stakeholders and customers to understand requirements and provide technical solutions ? Drive adoption of open source and champion inner sourcing Lead, inspire and drive success of the team members Evaluate modern technologies and provide recommendations to improve software development processes Stay up to date with the latest software development trends and technologies Review and approve software design and code changes to ensure they align with established standards and best practices Help develop and maintain documentation for the software framework and platform Model company values and behaviors and help foster a culture of innovation, engineering excellence and product inclusion Driving the culture of creativity and accountability in running the production systems reliability Inspire and grow future technologists through active mentorship programs and training sessions ? Minimum Qualifications Bachelor’s degree in engineering-related field (computer science, electrical engineering, etc.) or equivalent practical experience Experience developing product/platform with minimum of 6-8 years in large scale software development Experience with software architecture and design influence Experience handling multi diverse customers and expectations. Knowledge or prior experience in multiple programming languages, such as Java, .Net, and C++ ? Experience defining & implementing PDLC and DevOps processes Strong leadership skills and experience leading teams of software engineers Familiarity with Agile development methodologies Manage large scale production environments Strong problem-solving skills and the ability to troubleshoot complex software issues. LocationIndia ( Preferably Bengaluru ) Preferred Qualifications Experience leading and managing a team of software engineers across multiple geographical locations Experience taking ideas from inception to launch to widespread adoption ? Championing major change and driving adoption across multiple organizations Technical Skills: Proficiency in Java and Spring Boot. Experience with microservices architecture. Knowledge of Kubernetes (k8s) for container orchestration. Experience with monolith applications. Familiarity with Google Cloud Platform (GCP). Proficiency in PostgreSQL for database management. Experience with Git, CI/CD tools, and processes. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

7 - 11 Lacs

Bengaluru

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Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 4 years

3 - 5 Lacs

Pune

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Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation

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2 - 6 years

3 - 6 Lacs

Kannur

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About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2 - 6 years

1 - 4 Lacs

Bengaluru

Work from Office

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 5 years

6 - 11 Lacs

Bengaluru

Work from Office

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 3 years

2 - 5 Lacs

Pune

Work from Office

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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3 - 5 years

6 - 10 Lacs

Ahmedabad

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: TIS Service Desk. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 3 years

4 - 7 Lacs

Ahmedabad

Work from Office

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2 - 6 years

3 - 6 Lacs

Hyderabad

Work from Office

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 - 8 years

5 - 9 Lacs

Pune

Work from Office

About The Role Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ? Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ? Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ? ? Mandatory Skills: DevOps. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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2 - 6 years

1 - 4 Lacs

Hyderabad

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc ? Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc ? ? Mandatory Skills: TIS Service Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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1 - 3 years

2 - 5 Lacs

Hyderabad

Work from Office

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: TIS Service Desk. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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