895 Arm Jobs - Page 17

Notice Period : Immediate - 15 Days Key Responsibilities : - Design, develop, and test embedded software applications using C/C++ programming languages. - Work with ARM-based microcontrollers and peripherals like I2C, I2S, SPI, UART, Bluetooth, and Wi-Fi. - Develop middleware solutions to bridge hardware and application layers. - Integrate various hardware and software components to build complex systems. - Utilize prototyping platforms like Arduino, MicroPython, and Raspberry Pi for rapid prototyping. - Work with RTOS for efficient task scheduling and resource management. - Create clear and concise technical documentation, user manuals, and tutorials. - Collaborate with teams to define system requirements and architecture. - Stay up-to-date with the latest technologies and industry trends. - Leverage version control systems like Git (GitHub, GitLab, Bitbucket) and contribute to open-source projects. - Utilize debugging tools to troubleshoot hardware and software issues. Required Skills and Experience : - 5-8 years of experience in embedded systems software development. - Strong proficiency in C/C++ programming languages. - In-depth understanding of ARM-based microcontroller architectures and peripherals. Manitory skills : - C (60m) - C++ (60m) - FW Development (60m) - Git (24m) - Bitbucket (24m) - Experience with middleware development. - Hands-on experience with prototyping platforms and RTOS. - Strong problem-solving and analytical skills. - Excellent communication and collaboration skills. - Ability to work independently and1 as part of a team.

The candidate should be from any of the following engineering background with good academic record in Mechatronics/Computer science/Electrical and Electronics and Mechanical Engineering. 0-1 years of experience on Python, C programming and MATLAB scripting. Good Knowledge on Simulink/Simscape and any other system simulation tools is an added advantage. Should have a research and innovative mindset and self-sufficient and problem-solving skills. Good problem-solving skills and required good hands-on experience on MS-word and Power Point.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience: 5-8 Years.

Immediate Openings on Azure Admin /Developer/ Migration/Azure SQL DBA _ Pan India_ Contract : 5+ Years: Azure Admin/Developer/ Migration/Azure SQL DBA: Notice Period :Immediate. Type : Contract Azure Administering Skills Responsible for administering, installation, configuration and troubleshooting of Azure services. Managing Azure subscriptions, resource groups, role-based access control, Azure Active Directory and permissions, Monitoring Storage Skills. Storage and Disk Management Networking Skills network configuration network security Application Gateway and Load Balancer Disaster backup and Recovery ASR configuration and troubleshooting. Windows Servers (OS 2012/14/16/19) App Configuring on Windows maintaining VMs in Azure including patching and future updates (Windows Server AZURE MIGRATION ENGINEER Mandatory to have: Technical Skills Hands on migration experience in Azure and on-prem: Application and DB Server Migrations from On-Prem to Azure Cloud Azure Migrate Toolset experience. network configuration and network security group in Azure Azure Active Directory and permissions Configuring apps on Windows Servers (OS 2012/14/16/19) Skilled in PowerShell, ARM templates Assessment and analyze the reports. AZURE SQL DBA Mandatory to have: Technical Skills Experience with SQL Database on Windows OS Building and migrating databases into Azure. Knowledge on SQL database in terms of deployment, maintenance and troubleshooting during deployment in Azure. Experienced having deployment knowledge on SQL Server in Azure. Experienced with SQL Managed Instance supporting DBs in Azure Experienced with deploying and optimising DBs in Azure Experience in setting up SSRS reports. Worked on SQL Backups. Worked on SQL Port.

Notice Period: Immediate to 15 Days Employee type: Contract to Hire JD: Must - Azure Cloud Skills Have an excellent understanding of scalability, resilience and security opportunities and concerns associated with deploying solutions to Azure public cloud platform. Thorough working and hands on knowledge of Azure IaaS resources such as Virtual Machines, Virtual Networks, Subnets and Firewalls. Experience using Azure RBAC, Azure Active Directory and Conditional Access concepts. Thorough working and hands on knowledge of Azure PaaS resources such as Azure SQL Database, Function Apps and App Services. Thorough understanding of Azure Governance Principles and hands-on experience in rolling out compliance and governance polices. Basic certification AZ 900 must. Other required skills- Azure DevOps Skills Thorough understanding of CI/CD using Azure DevOps. Knowledge of GitOps. Automation Experience working with scripting languages such as PowerShell or Python and automating azure cloud implementations. Experience with automation and IaC tools such as Terraform, ARM, Artifactory. Holding any offer:

Experienced embedded Linux engineer with strong expertise in software architecture design, xPON ONT system development, and L2/L3 forwarding software. Skilled in ARM/MIPS architecture, device driver development, and debugging in embedded systems. Proficient in C, scripting languages, and Linux kernel programming, with hands-on experience in board bring-up and peripheral integration. Focused on delivering high-quality, customer-oriented features and maintaining effective cross-team collaboration. You Have: Graduate or Postgraduate in Engineering stream with 7-10 years of experience in embedded Linux development and device driver programming (Linux kernel, U-Boot). Hands-on experience with ARM/MIPS architecture, including board bring-up and peripheral driver development (UART, I2C, SPI, etc.). Proficiency in debugging tools such as ARM Real View ICE, Lauterbach Trace32, and Greenhill Multi Debugger. Cross-team interaction skills, collaborating with architects, PLMs, and test engineers to deliver features and resolve issues effectively. Experience working with configuration management tools such as Git, SVN, and ClearCase. It would be nice if you also add: Knowledge in xPON ONT system development, specifically in the context of Ethernet PHY, USB, SPI-NOR flash, and CAN protocol. Familiarity with OpenWRT and Yocto Build systems, enabling efficient system packages and integration. Knowledge in low-level driver development for peripherals like SLIC audio chips, NAND flash, and power management for USB devices. Leverage your embedded Linux and software architecture expertise to develop high-quality features for xPON ONT systems, ensuring that customer requirements and quality targets are met. Using your experience, you will analyze customer use cases, network topology, and service requirements, ensuring that solutions align with expectations. Engage with cross-functional teams, including product architects, PLMs, and test engineers, to ensure smooth project execution and feature delivery. You will be responsible for designing and documenting feature architectures and specifications, contributing to the development of robust solutions. Develop and integrate the xPON ONT E2E environment, helping refine processes and systems for better product functionality. Use your skills in troubleshooting embedded development environments to solve complex issues and improve system performance. Deepen your knowledge in new protocols and technologies, including ARM/MIPS architecture, embedded Linux development, and advanced debugging tools. Gain more experience in quality process management, working closely with teams to deliver stable, reliable features while understanding and applying industry best practices.

Project description Do you have the expertise to manage cyber security productsAre you a committed and visionary team player with a logical mind-setAre you motivated to work in a complex, diverse and global environment Security is a global organization within Group Technology Infrastructure and Security Engineering. Our services focus on preventing and detecting cyber threats and securing our IT systems. We provide consolidated and reliable security services that implement secure design principles and create best-fit solutions. You will be working in the Cyber Hygiene Technology team, providing security products and services for the Cyber Hygiene space - specifically for Application Security and Penetration testing. We provide consolidated and reliable security hygiene controls to our clients using the latest technology. As a Tech Cyber Security Engineer, you will play a vital role in creating Infrastructure, determining required IT business solutions, and assisting in implementing them. Responsibilities Evaluate, plan, build and maintain the infrastructure for Application Security Testing and Penetration testing tools Ensure the performance, uptime, and security of tools across cloud and on-premises environments Ensure operational workflows and the day-to-day operations, including tool updates, troubleshooting, and reported issues Collaborate with cross-functional teams to ensure smooth functioning of the tools and the related systems Contribute to the reduction of all security and operational risks, in line with policies and standards Ensure the product stays accurate, up-to-date and complaint in all bank's systems Analyse issues within applications/systems and define corrective measures Skills Must have Ideally 5+ years of experience in IT Security engineering capacity with experience in integration, automation, development efforts Very good knowledge of the Azure cloud ecosystem and its native capabilities Solid scripting experience (e.g. PowerShell, bash, python) and version control basics (e.g. Git) Sound experience of automation pipelines and DevOps tooling Sound experience with Windows and Linux operating systems Technical experience in infrastructure setup for Application security and Penetration testing tools Good knowledge on Network and Infrastructure Good knowledge of Infra as Code (e.g. ARM, Terraform) Previous experience with container technologies is a plus (e.g. Kubernetes) Previous experience with deploying complex cybersecurity enterprise solutions is a plus (e.g. vulnerability scanning suites, pen-testing software, application security tools) Solid understanding of agile methodologies within a large organization Inquisitive, able to challenge effectively and manage conflicting stakeholder needs Technical communication and documentation skills Nice to have N/A Other Languages EnglishC1 Advanced Seniority Senior

We are looking for an experienced Embedded Developer with a strong technical background and hands-on expertise in embedded systems design and development. The ideal candidate should have 5 to 10 years of solid experience in embedded C programming and assembly language, with deep knowledge of microcontroller-based system design. Core Responsibilities : The primary responsibility will involve the development, testing, and deployment of embedded software for various microcontroller platforms. The candidate should have real-world experience working with Real-Time Operating Systems (RTOS) such as Micrium or FreeRTOS. Additionally, prior exposure to embedded Linux systems will be considered a valuable advantage. The role demands expertise in low-level programming with a deep understanding of hardware-software integration. Candidates must be comfortable working with communication protocols like I2C, SPI, DMA, and UART, which are widely used in embedded hardware interfacing. This also includes working with hardware tools and techniques such as oscilloscopes, logic analyzers, schematic reviews, and PCB layout interpretations for debugging and system validation. Technical Proficiency : - The developer should be highly skilled in working with ARM-based microcontrollers including ARM Cortex-M and ARM7 cores, and familiar with debugging and communication interfaces such as JTAG, SWI (Serial Wire Interface), and SPI Flash memory. - Experience in sensor integration (e.g., light sensors), and modules like GPRS and GPS is essential for developing IoT-enabled embedded systems. - Familiarity with IDEs and debugging tools such as GCC, GDB, Keil, and IAR Embedded Workbench is necessary for effective software development and troubleshooting. - The candidate should be confident in debugging embedded systems at both the software and hardware levels. Additionally, experience with version control tools like Git and SVN is required for collaborative development and code management. The candidate should follow structured development practices including code reviews, documentation, and integration testing. Soft Skills : - Strong problem-solving ability, attention to detail, and the capability to work independently or as part of a team are essential. - Good communication skills are important for coordinating with hardware, QA, and system engineering teams. - This role offers the opportunity to work on cutting-edge embedded technologies and to contribute to the development of robust, high-performance embedded products in domains such as IoT, automotive, industrial automation, and consumer electronics.

6 to 9 years of experience in SAP Security HANA. Strong knowledge on SAP security on S/4 HANA with good experience working for support project. Ability to create catalogue tiles with the help of Fiori Library and troubleshoot Fiori Authorization issues. Ability to design and maintain a set of authorizations on SAP systems Understanding of Fiori authorization concept of backend and front-end role design. Working knowledge of how to use GRC BRMARM for daily support work and perform analysis Good understanding of critical business risk process. Good understanding (and experience) of business needs and translation to SAP rules and constraints Managing troubleshooting end to end SAP Security issues across SAP landscape. Client interaction experience. Excellent analysis. Problem solving and interpersonal relationship skill. A good team player.

Responsibilities : - Design, develop, and implement high-quality device drivers for various hardware components (e.g., network interfaces, storage devices, sensors, peripherals). - Analyze hardware specifications and translate them into efficient and robust driver implementations. - Debug and troubleshoot driver issues, including performance bottlenecks, stability problems, and compatibility issues. - Optimize driver performance for latency, throughput, and resource utilization. - Work closely with hardware engineers to resolve hardware-related issues and ensure driver compatibility. - Collaborate with system architects to integrate drivers into the operating system. - Write clear and concise documentation for drivers, including design specifications, test plans, and user manuals. - Stay up-to-date with the latest advancements in driver development and operating system technologies. - Participate in code reviews and contribute to the improvement of driver development processes. Qualifications : - 5-10 years of professional experience in low-level device driver development. - Strong understanding of operating system internals (e.g., Linux kernel, Windows kernel). - Expertise in C/C++ programming and scripting languages (e.g., Python). - Experience with kernel-level debugging and performance analysis tools. - Familiarity with various hardware architectures (e.g., x86, ARM). - Excellent problem-solving, analytical, and debugging skills. - Strong communication and interpersonal skills. - Bachelor's or Master's degree in Computer Science or a related field.

Embedded C, ARM development, Driver Codes, IoT project Interfacing of Sensors with MCU (ST) Protocol : SPI, UART,I2C, CAN, USB etc , open CPU , BLE , WIFI Required Candidate profile Excellent in Embedded C /C++,, Communication protocol stack development and debugging skills Excellent ability to plan, prioritize, initiate, and handle multiple tasks simultaneously team Player

Job Title : System Software Verification Location : Hyderabad, India Experience : 2 to 4 Yrs About the Role : System Software Verification Candidate should good in python , Embedded experience is mandatory. Should good in experience on the projects which are updated in resume. Job Responsibilities : - Board bring-up activities for Software components like bootloader, platform managers, Linux Kernel, Linux drivers, Baremetal drivers and application for ARM based boards and emulation platforms, Proto-typing platforms - Develops and executes test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. - Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. - Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework - Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. Essential Skills : - Working experience in verification and testing of Embedded System software or firmware etc. - Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. - Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes - Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. - Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. - Define, Design and Develop manual/Automation test cases for Embedded system projects - Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl - Experience in GIT environment and Test Automation framework Pytest, Jenkins etc. - Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc. Qualifications : Education Requirements : B.E/B.Tech or M.E/M.Tech in Electronics & Communications or Computer Science

Job Specs : We are seeking a highly skilled and motivated Firmware Validation Engineer ( Security Management ) to join the offshore development teams of our group companies. You will work with the rapidly expanding team which focuses on the research and development of embedded products. You will work alongside a talented and dedicated group of engineers, all committed to pushing the boundaries of technology and delivering top-notch solutions to our customers. Desired Profile : - Expertise in firmware development on ARM and RISCV microprocessors - Expertise with low level development using embedded C and assembly. - Expertise in hardware board bring up and debugging using JTAG / standard debugging methods) - Expertise with one or more peripherals/controllers like UART, I2C, SPI, QSPI etc - Expertise in defining, designing and developing manual / Automation test cases for firmware functional level testing and system level testing - Strong Knowledge of RTOS, Cryptography concepts (symmetric and asymmetric cryptography, Root of Trust etc), Platform Security and Content Protection concepts - Expertise in perl or python scripting languages for test automation development Job Description : - Design, develop, execute, debug and automate tests to validate security Firmware - Validate security firmware encompassing a wide range of security features at functional and system level - Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon testing. - Work closely with security lead and other stakeholders to understand requirements and provide feedback. - Triage, analyze, debug, fix and drive issues/tasks to closure

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Job Responsibilities: Design, develop, unit test and documentation of the device driver for ARM SoC. Bring up the driver and unit test the driver features in the new ARM SOC. Optimize the driver for maximum performance. Bug analysis/fixing of the issues during product verification stage and customer reported issues. Skills/Experience: At least 2 to 8 years of relevant experience in developing driver development with a record of strong individual technical achievement Strong programming skills in C and Linux experience . Device driver or board support package (BSP) knowledge or development experience. Must have hands on experience in developing the device drivers and bootloaders. Knowledge for ARM/DSP Processor Architecture, JTAG , Emulators. Experience in development of RDK-B , Yocto build framework, QSDK framework and/or PRPL OS development and/or experience in Opensync is added advantage. Must have hands on experience in solving complex system issues with good problem-solving and debugging skills using Hardware debuggers. Excellent communication skills. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Education: BE/BTech/MTech in Computer Science or in Electronics preferred with proven success in a challenging academic program. To all Staffing and Recruiting Agencies :

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Salesforce Release Management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: Redhat ansible. Experience5-8 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps-Terraform. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk. Experience3-5 Years.