We are looking for a skilled Oracle NetSuite Functional Developer with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in NetSuite implementations and hands-on experience with the platform. Roles and Responsibility Conduct requirement gathering sessions with clients on all NetSuite modules. Support project teams in documenting requirements, flowcharts, and training documents. Configure environments for client demos and walkthroughs. Prepare data for migrations and testing. Coordinate with global teams on completing project tasks as per the project plans. Write, test, and execute Use Cases. Execute UAT/SIT (testing) test scenarios and coordinate with cross-functional teams to deliver project expectations on time. Deliver as an individual contributor working directly with the client, and also able to work with teams of Consultants, Developers, Solution Architects, and PM. Absorb new product and technical capabilities from NetSuite during new product releases and be willing to learn new NS partner solutions. Oversee client delivery quality on assigned projects and manage tasks within communicated budget/ timelines. Job Requirements Minimum 2 years of functional, hands-on NetSuite experience. Consultant on multiple NetSuite implementations, leading projects, or portions of projects. Strong communication and interpersonal skills are required to manage task assignments and drive issue resolution. NetSuite certifications: SuiteFoundation, ERP Consultant, Admin. Experience working on at least 3 end-to-end full cycle implementations. Great communication skills and proactive communications, both written and spoken, with internal team members and clients are essential. Ability to administer comprehensive training and documentation to both end-users and admin users. Preferred certifications: NetSuite Foundation, NetSuite ERP Consultant, NetSuite ARM Certification, Multi-Book enablement.

ARM Digital is looking for E - Commerce - ARM Worldwide to join our dynamic team and embark on a rewarding career journey Manage online store operations and sales performance Collaborate with marketing to drive traffic and conversions Monitor analytics and user behavior insights Support platform integrations and updates

ARM Digital is looking for Social Creative Studio to join our dynamic team and embark on a rewarding career journey Develop creative content for social media campaigns Design visuals, write copy, and ideate stories Track campaign success using analytics tools Collaborate with clients on branding needs

ARM Digital is looking for E - Commerce - ARM Worldwide to join our dynamic team and embark on a rewarding career journey Manage online store operations and sales performance Collaborate with marketing to drive traffic and conversions Monitor analytics and user behavior insights Support platform integrations and updates

We are looking for a skilled Senior Associate to join our team in Hyderabad and Bangalore, with 3-7 years of experience. The ideal candidate will have a strong background in Oracle NetSuite and excellent communication skills. Roles and Responsibility Conduct requirement gathering sessions with clients on all NetSuite modules. Support project teams in documenting requirements, flowcharts, and training documents. Configure environments for client demos and walkthroughs. Lead client discovery sessions on finance, including knowledge of Taxes, Localization, and SuiteTax. Prepare data for migrations and testing. Coordinate with global teams on completing project tasks as per the project plans. Write, test, and execute Use Cases. Execute UAT/SIT (testing) test scenarios and coordinate with cross-functional teams to deliver project expectations on time. Deliver as an individual contributor working directly with the client, and able to work with teams of Consultants, Developers, Solution Architects, and PM. Absorb new product and technical capabilities from NetSuite during new product releases and be willing to learn new NS partner solutions. Oversee client delivery quality on assigned projects and manage tasks within communicated budget/ timelines. Job Requirements Minimum 3 years of functional, hands-on NetSuite experience. Consultant on multiple NetSuite implementations, leading projects, or portions of projects. Strong communication and interpersonal skills are required to manage task assignments and drive issue resolution. NetSuite certifications: SuiteFoundation, ERP Consultant, Admin, Financial User. Experience in at least 3 end-to-end full cycle implementation. Great communication skills and proactive communications, both written and spoken, with internal team members and clients. Finance background preferred, especially prior experience in leading discovery sessions mainly on the Finance side. Experience in ARM and Multi-Book is desirable. Administering comprehensive training and documentation to both end-users and admin users. Preferred certifications: NetSuite Foundation, NetSuite ERP Consultant, NetSuite ARM Certification, Multi-Book enablement, Certified Financial User.

CSRBOX is looking for Video Editor & Graphic Designer to join our dynamic team and embark on a rewarding career journey. Reviewing and organizing raw footage, including audio, video, and imagesAssembling raw material into a seamless and coherent finished product, using editing software such as Adobe Premiere Pro or Final Cut Pro Cutting and splicing footage to create a smooth flow and pacing, and incorporating special effects, music, and sound effects as needed Collaborating with the director or client to understand their creative vision and making suggestions for how to best achieve it Ensuring that all technical specifications, such as aspect ratios, resolutions, and color correction, are met and that the final product meets quality standards Exporting and delivering final projects to the director or client, and ensuring that they are satisfied with the final product Staying current with new technologies and trends in video editing, and continuously improving editing skills and knowledge Maintaining accurate records of all projects and assets, including backup and archiving Excellent technical skills in video editing, including proficiency in non-linear editing, color correction, and special effects Excellent creativity, storytelling, and storytelling skills, including the ability to turn raw footage into a compelling finished product Strong attention to detail, including the ability to identify and correct technical and creative issues in the editing process

We are seeking an a contactor to join our team to help deliver a systematic 360-degree end to end view of a partner s engagement with Oracle (new partner program and activities, resell, cloud implementation services, consumption, renewals, etc) to enable management and corporate systems have the ability to identify, track and measure partners contributions, activities and impact across all tools in the partner end to end life cycle. The contractor will assist insights team members with some of the 30+ projects/deliverables in our pipeline including new ad hoc reporting requests. The Partner Insights team is the reporting and analysis arm of Global Business Revenue Operations (GBRO). Our primary function is to provide self-service partner insights and an enable end-to-end views of partners impact to Oracle through business intelligence metrics to empower management with the right information to drive quick, impactful data-driven decisions for partner success. The insights analyst will: Assist to collaborate, gather and understand requirements from GPRO Leaderships, Partner Transaction teams, Global Partner Program Experience team, AC Regions and other partner collaborators Have a good understand of partner KPI metrics Support GTM initiatives - Enhanced OPN program reporting, Incentives reporting, ad hoc partner reporting, etc. Ad hoc reporting Special projects Assist in delivering analytics and self-service DV dashboards that provide them with actionable insights on all analytical aspects of the business Additional Sills:

Role Overview: Software Engineer Location: Bangalore Department: Power and Data Systems (PDS) Experience :4 Years Reports to: Engineering Director, PDS Position Summary: This is a contract-based position (i.e., not a permanent/full-time role) for a Software Engineer with embedded systems and aerospace domain experience. The engineer will work on avionics software development and verification in line with DO-178C standards the key safety standard for airborne systems. What the Job Entails (Explained Simply): Key Responsibilities: Collaborate with Architects: Understand system/hardware needs and define how software should interact with the hardware. Review & Develop Software Artefacts: Read and review code and requirement documents (high-level & low-level). Ensure all requirements are clearly traceable from start (system needs) to finish (test cases & results). Testing & Verification: Write and execute tests based on software requirements. Do both Black Box (functional) and White Box (code-level) testing. Work with test instruments (oscilloscopes, logic analyzers) to verify software interaction with hardware. Documentation & Reporting: Maintain traceability in DOORS (requirements management tool). Record bugs in Mantis . Manage software versions and configurations in PVCS . Contribute to certification documentation like Software Configuration Index and Accomplishment Summary . Required Skills: Education & Experience: Bachelors Degree in Electronics or Computer Science . 4–6 years in Aerospace embedded software development . Technical Skills: Strong knowledge of DO-178C . Experience with embedded software development and testing . Testing methods: Black Box , White Box , Debug-based testing. Tools & Technologies: DOORS – for tracking requirements Mantis – bug tracking PVCS – version/configuration control Logic analyzers, oscilloscopes, DMMs C programming, especially for microcontrollers. Preferred (Bonus) Skills: Experience with tools like IAR , CCS (Code Composer Studio) . Familiar with structural coverage analysis (e.g., using RTRT , HCL DevOps ). Experience with microcontroller platforms (ARM, Microchip, TI, ST). Experience with device driver development (SPI, I2C, UART, etc.). Completion of at least one aerospace project . Familiarity with Lean or Agile methodologies.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is fully competent in it's own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Job Requirements: Overall 4+ years of experience in design and development of embedded systems Experience and hands-on coding experience in C++ & C. Experience in handling projects with 16/32 bit microcontrollers from any one or more makes such as Renesas, TI, ARM. Experience in communication protocols such as I2C, SPI, RS232, RS485, USB, Ethernet. Experience in communication technologies such as LTE, 2G/3G and RF-Mesh is a big plus Experience in working with RTOS, preferably threadX. Knowledge of any Configuration Management System such as TFS and Requirement Management tools would be an added advantage. Hands-on experience in various phases of the firmware development lifecycle preferably on energy devices including troubleshooting/debugging with tools like oscilloscope, Logic Analyzer. Developing technical specifications, Proof Of Concepts, evaluating prototypes and making recommendations, defining program scope, driving design / engineering reviews are part of the job responsibility. Good to have Experience in developing embedded software for Smart Energy products. Experience in Agile Process, TFS, Azure DevOps is a big plus Professional Experience (years) : 4 to 10 yrs

Design scalable, secure Azure architectures for enterprise and mobility. Lead solution design, stakeholder engagement, and compliance in O&G contexts. Required Candidate profile 10–15 yrs in Azure cloud architecture, mobility solutions, stakeholder engagement. O&G domain experience preferred.

Role & Responsibilities:- Able to stay on scope and take responsibility for meeting milestones and deadlines Proactive with suggestions for improvements; thinks laterally; receptive to new ideas Work closely with a dynamic group of people in various time zones You are working on improving our processes for continuous integration, continuous deployment, automated testing, and release management. You strive for the highest standards in terms of security. Developing, maintaining, and supporting azure infrastructure, and system software components Using your understanding of the different azure tech components to support developers with good advice on how to build solutions. Ownership of overall architecture in azure Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design Provide technical leadership for CI/CD processes design implementation and process orchestration Define and document best practices and strategies regarding application deployment and infrastructure maintenance Monitor and report on compute/storage costs and forecast Manage and orchestrate deployment of a .NET microservices based solution Preferred Candidate's profile:- English language proficiency Strong written and verbal communication skills Solid experience of working with a wide array of azure components. 3+ years of experience in azure DevOps, CI/CD, configuration management, and test automation 2+ years of experience in; IAC, ARM, YAML, Azure PaaS, Azure Active Directory, Kubernetes, Application insight 2+ years of experience in Bash Development in Azure, including Function Apps, WebApp, etc. Experience of building and maintaining large scale SaaS solutions Wide database experience with SQL, PostgreSQL, NoSQL, Redis databases Experience in infrastructure as code automation (ARM, Terraform or similar) Experience in application and system monitoring Understanding of security, network, virtualization, load balancer, storage, and databases. Understanding of security concepts, best practices and how to apply them, such as TLS/SSL, and data encryption Experience with Helm charts Experience with docker-compose Expertise in building docker based services Experience in Linux system management Experience with logging & visualization tools such as ELK stack, Prometheus, Grafana Nice to have:- Experience in azure Data Factory Experience in at least one programming language (e.g., Python, C#) Experience with WAF Experience with streaming data e.g., Kafka Knowledge of big data/analytics Experience debugging complex, multi-server service in a high availability production environment.

Job Title: Senior Bluetooth/BLE Developer Location: Pune Experience: 5-10 Years Required Skills: 5+ years of experience on BT/BLE FW/Host development activity. Thorough knowledge on BT/BLE spec protocol. Strong in C/C++. Good knowledge on overall development process and deliverables. Good team player Good communication skills.

100% lead will be provided Educate the Customer about the product To close the leads provided by Company work on leads with walking customers Required Candidate profile Qualification: Graduate Age: 21 to 38 years Experience: Min.2 Years of experience as Filed Sales / Marketing Salary: - 2.50 L/A - 3.80 L/A + incentive

Direct Call:- 6352448697 Lead provides by the company you need to work on this lead Cold Calling the customer and selling the insurance policy Give the right policy explanation to clients Sales Support to clients Required Candidate profile • Graduation Must • Age: 21-38 years • Experience: 1+ years in Sales and Marketing Industry • Bike Must • Good Communications Skills

About TrueFoundrycolon; TrueFoundry is an enterprise-grade AIsol;ML platform that accelerates the developmentcomma; deploymentcomma; and scaling of GenAI and ML applications with securitycomma; cost efficiencycomma; and cross-cloud flexibilityperiod; Trusted by companies like NVIDIAcomma; CVScomma; Merckcomma; Synopsyscomma; and many morecomma; weCloseCurlyQuote;re helping enterprises unlock the full value of AI fasterperiod; NewLine; WeCloseCurlyQuote;re now scaling our Enterprise Outcomes motion a strategic arm focused on delivering domain-specific solutions that drive business transformation and shape our product roadmapperiod; WeCloseCurlyQuote;re hiring a senior leader to build and lead the engineering arm of this motionperiod; NewLine; The Rolecolon; NewLine; What YouCloseCurlyQuote;ll Do NewLine; NewLine; NewLine; People Operationscolon; Own and streamline day-to-day HR operations including employee onboardingcomma; exit processescomma; HRIS managementcomma; and documentationperiod; NewLine; NewLine; NewLine; Talent Acquisition Supportcolon; Partner with hiring managers to coordinate interviewscomma; draft JDscomma; manage candidate experiencecomma; and help with offer rolloutsperiod; NewLine; NewLine; NewLine; Culture ampsemi; Engagementcolon; Plan and execute culture initiativescomma; offsitescomma; team-building eventscomma; and feedback mechanisms to keep our team connectedcomma; motivatedcomma; and alignedperiod; NewLine; NewLine; NewLine; Employee Experiencecolon; Be the point of contact for employee queriescomma; provide empathetic HR supportcomma; and help resolve people-related issues with discretion and integrityperiod; NewLine; NewLine; NewLine; Performance ampsemi; Growthcolon; Help facilitate performance reviewscomma; goal-setting processes lpar;OKRsrpar;comma; and learning ampsemi; development initiativesperiod; NewLine; NewLine; NewLine; Compliance ampsemi; Policiescolon; Ensure compliance with local labor laws lpar;especially India ampsemi; USrpar;comma; manage HR policiescomma; maintain recordscomma; and support auditsperiod; NewLine; NewLine; NewLine; Analyticscolon; Use data to drive insights into people metrics like attritioncomma; engagementcomma; and hiring efficiencyperiod; NewLine; NewLine; NewLine; What WeCloseCurlyQuote;re Looking For NewLine; NewLine; NewLine; 2 5 years of experience in an HR Generalistcomma; People Opscomma; or HRBP rolecomma; preferably at a startup or high-growth tech companyperiod; NewLine; NewLine; NewLine; Working knowledge of Indian labor laws and basic global HR practices lpar;especially UScomma; Singaporecomma; or remote-first setupsrpar;period; NewLine; NewLine; NewLine; Experience managing HR tools and platforms lpar;HRIScomma; ATScomma; payroll softwarerpar;period; NewLine; NewLine; NewLine; Empathycomma; confidentialitycomma; and a strong sense of ownershipperiod; NewLine; NewLine; NewLine; Excellent communication skills written and verbalperiod; NewLine; NewLine; NewLine; Creative problem-solver whoCloseCurlyQuote;s excited about building systems from scratchperiod; NewLine; NewLine; NewLine; Bonuscolon; Experience organizing company offsitescomma; hackathonscomma; or employee branding initiativesperiod; NewLine; NewLine; NewLine; nbspsemi;Why Join TrueFoundry NewLine; NewLine; Build foundational Applied GenAI solutions alongside world-class engineers lpar;ex-Facebook Infrastructure leadersrpar; NewLine; Work on real-worldcomma; high-impact problems across multiple industries NewLine; Collaborate directly with founders and early leadership on shaping company and product direction NewLine; Enjoy a flexiblecomma; ownership-driven work environment with rapid career growth NewLine; Weekly learning sessionscomma; team-building activitiescomma; and startup mentorship opportunities NewLine; Learning credits and resources to help you grow your technical and professional skills NewLine;

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude. - Establish and monitor service level targets/benchmarks and measure performance against those benchmarks. Establish and monitor Compliance level across the region - Patch, AV and security standards - Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel. - Develop and maintain comprehensive documentation, includingoperations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides and support materials. - Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction. Provide regular helpdesk performance and utilization reports to leadership. - Manage the inventory, support and maintenance of the region/location's end user technology assets, including, but not limited todesktop and notebook computers, mobile devices (smart phones, tablets, etc.), printers and software. - Facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations. Conduct research and make recommendations on hardware and software products, services, protocols, and standards. SECONDARY DUTIES/RESPONSIBILITIES: - Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function. - Engage in ongoing research of emerging trends and new technologies which may benefit the corporation's goal of strategically implementing technology to enhance business performance, and specifically support the support services function. - Participate in the planning, policy and decision making discussions involving information management projects. - Provide occasional technical support and best practice advice for offsite Corporation events. - Research and implement special projects and other duties as assigned. NATURE OF WORK CONTACTS - Works closely with staff and management from other units and divisions. - Regular interactions with GNOC such as network administrators and server admi. - Periodic correspondence and interaction with vendors Management staff Mandatory Skills: TIS Service Desk. Experience8-10 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience5-8 Years.

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation Mandatory Skills: DevOps. Experience3-5 Years.