Technology Integration Engineer (Incident Management) Amdocs

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Software Environment Specialist at Amdocs, your role involves setting up, installing, and maintaining software environments for any product permutation. You will play a crucial part in coordinating with stakeholders to drive incidents and tickets to closure, ensuring activities are performed at a high level of quality and meeting Service Level Agreements. Taking ownership of operational and environment-related issues, you will proactively handle user problems, participate in root cause analysis, and engage in incident reviews following major incidents. Your responsibilities also include monitoring metrics, responding to customer inquiries, driving discussions during maintenance windows,...

Posted 3 months ago

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Technology Integration Engineer Amdocs

3.0 - 6.0 years

10 - 18 Lacs

Gurugram

Hybrid

Interested candidates can directly apply via below link: https://jobs.amdocs.com/careers/job/563431001831462 Required Technical Competencies: Working knowledge of Microsoft tools like Office, Word, Excel. Working knowledge of incident management tool like Jira and monitoring and logs analysis tools like Splunk, Argos , Grafana , SOAP UI will be an advantage. ITIL/ITSM knowledge and certification would be an added advantage. Having exposure to telecom domain. Excellent Communication Skills. Willingness to learn drive issues towards resolution. Infrastructure Background: Experience in managing server deployments, ensuring server health, and monitoring certificate validity. Proficiency in confi...

Posted 3 months ago

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