3.0 - 8.0 years

5 - 10 Lacs

Pune

Work from Office

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of C...

Posted 4 months ago

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Area Service Manager Ather Energy

4.0 - 9.0 years

5 - 13 Lacs

Chennai

Work from Office

Role & responsibilities : As an AVSM, you will be our key senior resource in the territory with the management of service delivery, service operations and demand generation under your supervision, ensuring all business aspects in place ( like manpower hiring, manpower training) You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role Drive service KPIs for the city Manage the day to day service operations;...

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Area Service Manager / Deputy Manager - Amritsar + parts of J&K Whirlpool

5.0 - 10.0 years

9 - 14 Lacs

Amritsar

Work from Office

Role & Responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

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Assistant Manager - Service A O Smith

4.0 - 9.0 years

4 - 9 Lacs

Pune, Delhi / NCR, Mumbai (All Areas)

Work from Office

Posted 5 months ago

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