Area Operations Manager

Job Description – Area Operations Manager (Facility Management)

1. Job Summary

We are looking for an experienced and result-oriented Area Operations Manager to oversee facility management operations across multiple client sites. The candidate will be responsible for managing site operations, supervising field officers and site supervisors, ensuring adequate manpower deployment, maintaining service quality, managing client relationships, and ensuring compliance with company policies and statutory requirements.

2. Key Responsibilities

A. Operations Management

• Manage day-to-day facility management operations across multiple client locations.
• Ensure smooth delivery of housekeeping, security, technical maintenance, and other facility services as per client requirements.
• Conduct regular site visits and inspections to monitor operational performance.
• Ensure compliance with service-level agreements (SLAs) and agreed operational standards.
• Identify operational issues and implement corrective actions.

B. Manpower Management

• Monitor manpower deployment, attendance, shift schedules, and absenteeism across sites.
• Coordinate with the HR and recruitment teams to fulfil manpower requirements.
• Supervise field officers, site supervisors, housekeeping staff, technicians, and other deployed personnel.
• Ensure timely replacement of absent or resigned employees.
• Conduct staff briefings and support employee discipline and performance management.

C. Client Relationship Management

• Maintain professional relationships with clients and address their operational concerns.
• Attend client meetings and provide regular updates on service delivery.
• Resolve client complaints within agreed timelines.
• Monitor client satisfaction and take corrective measures to improve service quality.
• Coordinate with clients for attendance verification, service reports, and other operational documentation.

D. Quality Control and Compliance

• Conduct periodic audits of housekeeping, maintenance, and other facility services.
• Ensure adherence to safety standards, SOPs, hygiene requirements, and client-specific guidelines.
• Ensure proper maintenance of attendance registers, inspection reports, and site records.
• Coordinate with the compliance team to support applicable labour law and statutory compliance requirements.
• Monitor the availability and proper usage of uniforms, PPE, cleaning materials, tools, and equipment.

E. Reporting and Documentation

• Prepare daily, weekly, and monthly operational reports.
• Monitor site-wise manpower strength, attendance, absenteeism, overtime, and vacancies.
• Verify site attendance and coordinate timely submission of client-approved attendance records.
• Track client complaints, pending issues, and corrective actions.
• Report operational challenges and performance updates to senior management.

F. Cost and Performance Management

• Monitor site-wise operational expenses and manpower costs.
• Ensure effective utilisation of manpower, materials, and equipment.
• Identify opportunities to improve productivity and reduce unnecessary operational costs.
• Support contract renewals, service reviews, and operational improvement initiatives.

3. Required Qualifications and Skills

• Graduate degree in any discipline; a degree or diploma in Facilities Management, Operations, or a related field is an advantage.
• 5–8 years of experience in facility management operations, preferably with multi-site responsibilities.
• Strong leadership, team management, and problem-solving skills.
• Good communication and client-handling abilities.
• Knowledge of housekeeping operations, manpower management, and facility maintenance.
• Working knowledge of MS Excel, reporting, and operational documentation.
• Understanding of applicable labour laws, statutory compliance, and workplace safety requirements.
• Ability to manage multiple sites and meet operational deadlines.

4. Key Performance Indicators (KPIs)

• Site-wise service quality and SLA compliance.
• Manpower fulfilment and deployment efficiency.
• Attendance accuracy and timely submission.
• Client complaint resolution time.
• Client satisfaction and retention.
• Employee absenteeism and attrition rates.
• Site audit scores and safety compliance.
• Cost control and operational efficiency.
• Timely submission of daily, weekly, and monthly reports.

5. Reporting Structure

Reports To: Regional Operations Manager / Head of Operations

Supervises: Field Officers, Site Supervisors, Housekeeping Supervisors, and other site-level operational teams, as applicable.

6. Preferred Candidate Profile

The ideal candidate should be proactive, disciplined, customer-focused, and capable of independently managing multiple facility management sites while maintaining service quality, controlling costs, and ensuring client satisfaction.

Application: Interested candidates may share their updated resumes with the HR team.

Pay: ₹30,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Area Operations Manager: 5 years (Preferred)

Location:

• Hyderabad, Telangana 500081 (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person