Team Leader- Digital Banking IndBank Global Support Services Limited

5.0 - 9.0 years

0 Lacs

varanasi, uttar pradesh

On-site

As an Area Leader, your main responsibility is to develop and implement strategies that drive digital adoption in alignment with national goals. You will be setting performance targets for the area and ensuring that they are aligned with the bank's digital business objectives. In addition, you will lead, mentor, and support area Team Leaders and Digital Banking Champions. Your role will involve overseeing the execution of digital adoption programs and campaigns within the area. You will be responsible for ensuring effective resource deployment to maximize customer onboarding and digital product usage. Monitoring and assessing program performance, and making necessary adjustments for improvement will also be a key part of your responsibilities. Managing an area team, including Team Leaders and Digital Banking Champions, will be crucial. You will need to foster a collaborative and high-performance culture within the team, providing ongoing training, support, and development opportunities to enhance team skills and capabilities. Collaboration with internal and external stakeholders is essential for successful implementation of digital adoption strategies. You will work closely with local bank branches, area offices, and the national headquarters of the bank, representing the area in meetings and conferences to provide updates and insights on area performance. Tracking and reporting on key performance indicators (KPIs) related to digital adoption in the area will be part of your routine tasks. Analyzing data to identify trends, areas for improvement, and success stories, while ensuring compliance with regulatory requirements and internal policies, will also be important. Customer focus is paramount in all area digital adoption activities. You will need to advocate for a customer-centric approach, address customer feedback and issues promptly, and implement innovative solutions to improve the customer experience with digital products. Identifying and implementing new technologies and processes to enhance digital adoption, staying updated on industry trends and best practices, and driving continuous improvement initiatives to optimize efficiency and effectiveness are key aspects of your role. As an Area Leader, you will also be involved in financial oversight, assisting in preparing and managing the area budget for digital adoption services. Monitoring expenditures to ensure alignment with financial goals and constraints, and identifying cost-saving opportunities without compromising service quality, will be part of your responsibilities. Risk management is crucial in your role. You will need to identify potential risks related to digital adoption and develop mitigation strategies to address them effectively.,

Posted 6 days ago

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