Deloitte Support Services India Private Limited USI Delivery Centre – Knowledge Services KX Asset Publishing, Content Services – Assistant Manager Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then this might be the perfect opportunity for you. KX Assets Publishing team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence and ability to interact across many levels to support delivery of projects with Deloitte member firms around the world. The Asset Publishing and Content Quality Assistant Manager is responsible for the day-to-day operations of the content acquisition and publishing processes executed by the team. The role includes leading a team of Analysts and Senior Analysts. The Assistant Manager closely collaborates with internal KS stakeholders and external stakeholders, like global and member firm knowledge managers for industry sectors and Deloitte businesses, focused on enabling flow of knowledge and expertise to our client service professionals around the globe. Work you’ll do As a part of this team, you will be responsible for: Own and lead end to end project / project delivery for aligned Assets Publishing Manage delivery of content acquisition and publishing service level expectation and conduct regular audits of the current processes Develop plans, schedules, and provide resource estimates for projects and task activities using established project management standards Track and resolve issues around processes and efficiency for the team Be accountable for business process definition and documentation Serve as the point of escalation for aligned customers and stakeholders Document and present best practices to increase team’s efficiency Develop and manage project delivery processes Manage quality Perform quality audit of work completed by the aligned team members and have an eye for attention to detail Demonstrate an overall business understanding & awareness of critical elements associated with the various project life cycle stages Capture and disseminate individual and team weekly metrics reports Analyze team quality metrics and take accountability to implement efficiencies Share quality centric feedback with analysts and senior analysts on a regular basis and work on closing the gaps identified Develop Talent Guide the team to deliver excellent customer satisfaction Demonstrate and encourage strategic thinking in the team to generate innovative ideas as part of proposed solutions Recruit, mentor, and administratively manage teams, including performance assessment Have in-depth long-term career conversations with the aligned team members to keep them motivated Handle the entire cycle of performance management - regular coaching sessions, due diligence, performance metrics and reviews, presentation of performance reviews and ability to influence stakeholders Reporting of Performance & Utilization metrics Deliver on KS vision Initiate or lead collaboration efforts to develop synergies across Knowledge Services teams The team This team is involved in processes that uphold client confidentiality and Intellectual Property guidelines for all content on KX Assets Portal (KX Assets) and Deloitte Resources (DR). Among other responsibilities, the team is responsible for searching, curating and maintaining a learning base to provide seamless environment for real-time access to knowledge/content via global platform (proposals, qualifications, and thought leadership) to facilitate quick solutions for client needs. The team is also responsible for collecting, managing and publishing content on knowledge sharing platform to safeguard confidentiality of clients. Summary of Skills Core capability skills Interpersonal Skills Taxonomy Communication (verbal & written) Data Analysis Project management Content lifecycle knowledge Customer engagement/ relationships Search Leadership MS Office Suite (Word, PowerPoint, Excel, Access) Conflict management Operations strategy & management Team management & engagement Business process improvement Decision making Problem solving Qualifications Required: Mandatory Skills: Assistant Manager has about 5-8 years of experience Bachelors/master's in library sciences (highly preferred) or MBA or Postgraduate in English, Economics, Literature Other: 6 years of content related (acquisition, tagging, maintaining content records, archiving etc.) professional experience, and adept at interacting with professionals across levels and across the globe; 2-3 years of experience in professional services firms preferred Other requisite skills: Exposure to tools, systems, and data handling to help analyze trends and deliver insights to define goals and improve processes Ability to think strategically using strong analytical and creative problem-solving skills to foster knowledge sharing Ability to connect the dots and translate strategic priorities into executable action items Self-starting, intellectually curious and creative individual comfortable operating in a dynamic environment Positive attitude and presence, ability to interact with senior professionals and deal with conflict in a mature and professional manner Adapt communication style with ease when working with team members, clients, and stakeholders across different levels Ability to manage ambiguity Other details Work timing 11:00 a.m. to 8:00 p.m. (expected to stretch during peak periods) Location Hyderabad Mumbai Bangalore Gurgaon How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Disclaimer : Please note that this job description is subject to change based on the business/project requirements and at the discretion of management. About Deloitte “Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in their territories through subsidiaries, affiliates, and/or other entities. In the United States, Deloitte LLP is the member firm of DTTL. Services are primarily provided by the subsidiaries of Deloitte LLP, including: Deloitte & Touche LLP Deloitte Consulting LLP Deloitte Financial Advisory Services LLP Deloitte Tax LLP In India, Deloitte LLP has the following indirect subsidiaries: Deloitte & Touche Assurance & Enterprise Risk Services India Private Limited, Deloitte Consulting India Private Limited, Deloitte Financial Advisory Services India Private Limited, Deloitte Tax Services India Private Limited, and Deloitte Support Services India Private Limited. These entities primarily render services to their respective U.S.- based parents. Deloitte Support Services India Pvt Ltd. (U.S India Enabling Areas (EA)) at the U.S. India offices are the support arm of the organization and comprise several groups including Talent, Technology, Finance, Communications, Field Operations, etc. EA gives every client-service business unit access to the best and brightest resources when it comes to support services. More specifically, EA enables the business units to solely focus on satisfying clients and developing new products and services to sustain competitive advantage, while they consolidate and standardize a diverse collection of systems, processes, and functions. The team provides a wide array of services to the U.S firms and U.S India professionals, and is continually evaluating and expanding its portfolio. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 303498
