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5.0 - 8.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Infra Cloud Computing Architecting. Experience5-8 Years.
Posted 1 month ago
8.0 - 10.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Security Architecting. Experience8-10 Years.
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Chennai
Work from Office
10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage. Mandatory Skills: Network Architecting. Experience>10 YEARS.
Posted 1 month ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Database Architecting. Experience5-8 Years.
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Pune
Work from Office
Mandatory Skills: Network Architecting. Experience>10 YEARS.
Posted 1 month ago
10.0 - 15.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Enterprise Architecting. Experience>10 YEARS.
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Enterprise Architecting. Experience3-5 Years.
Posted 1 month ago
10.0 - 15.0 years
15 - 20 Lacs
Chennai
Work from Office
Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: Network Architecting. Experience>10 YEARS.
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Mandatory Skills: Infra Cloud Computing Architecting. Experience>10 YEARS.
Posted 1 month ago
8.0 - 10.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Mandatory Skills: Infra Cloud Computing Architecting. Experience8-10 Years.
Posted 1 month ago
8.0 - 10.0 years
12 - 17 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Deliver No PerformanceParameter Measure 1 Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. 2 Support sales team to create wins % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: Security Architecting. Experience8-10 Years.
Posted 1 month ago
8.0 - 10.0 years
16 - 20 Lacs
Bengaluru
Work from Office
Role Purpose Understanding of Customer strategies and business requirement Create Architectural technologies and business roadmap that result in strong business / IT alignment and drive adoption, usages of technology across the enterprise Collaborate with key other infra domain, presales and customer architect Have strong delivery & solution architecture view, assess business needs capacity management, and establish the technical framework Deep understanding on any one of the tower DC technologies a) Virtualization VCF b) Unix c) AD & Exchange d) Storage & backup e) Network (LAN & WAN) and Security f) Service Integration & management tools Excellent ability to handle Customer & IT Vendors Excellent verbal & written communication skills to effectively present findings and reports at local and senior business management level . Mandatory Skills: Datacenter Architecting - Unix Stack. Experience8-10 Years.
Posted 1 month ago
10.0 - 15.0 years
20 - 25 Lacs
Pune
Work from Office
Mandatory Skills: Infra Cloud Computing Architecting. Experience>10 YEARS.
Posted 1 month ago
8.0 - 10.0 years
13 - 18 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Enterprise Architecting. Experience8-10 Years.
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Role Purpose Anaplan, Anaplan Model Builder, Integrations and SQL Do 3+ years of Model development and business process architecting using EPM tools Strong expertise and deep understanding of multi-dimensional modeling Basic to intermediate knowledge of SQL Expert skills of Excel spreadsheet modeling, macros, pivot tables, formulas, charts etc. Strong understanding of data integration Self-motivated and ability to manage timelines across multiple projects. Strong interest in structured finance preferred. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 1 month ago
1.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
About Teachmint: At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction. We are redefining education infrastructure. Whether youre architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact your work here directly shapes the future of education. If you re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com Role: Customer Support Specialist Job Overview: Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Identify customer needs/issues and provide appropriate solutions or alternatives. Assist customers with product information and technical support. Handle and resolve customer complaints, escalating issues when necessary. Keep accurate records of customer interactions and transactions. Collaborate with other teams to ensure seamless customer experiences. Provide feedback on customer concerns and suggestions to improve products and services. Stay updated on product knowledge and company policies. Requirements: Proven experience in customer support or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to remain calm and composed under pressure. Empathetic and patient attitude towards customers. Preferred Experience in Zoho desk or Zen desk
Posted 1 month ago
5.0 - 8.0 years
15 - 19 Lacs
Pune
Work from Office
Job TitleOpenShift Architect LocationIndia (remote) Job TypeFull-Time Shift Timing2:30 PM IST to 11:30 PM IST Company Overview: At Codvo, software and people transformations go"hand-in-hand We are a global empathy-led technology services company Product innovation and mature software engineering are part of our core DNA Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results About The Role : We are seeking a seasoned Red Hat OpenShift Architect to join our team and play a crucial role in our Red Hat partnership initiatives The ideal candidate will have extensive experience in architecting and implementing OpenShift solutions and will be responsible for engaging with clients to understand their needs and provide tailored solutions Key Responsibilities: Lead the design and implementation of Red Hat OpenShift solutions Engage with clients to gather requirements and provide technical expertise Collaborate with internal teams to ensure successful project delivery Act as a technical lead and mentor for other team members Support pre-sales activities by providing technical insights and crafting proposals Stay updated with the latest Red Hat technologies and industry trends Qualifications: Red Hat OpenShift Architect Certification (required) Extensive experience in architecting and deploying OpenShift solutions Strong understanding of cloud infrastructure and containerization Excellent communication and presentation skills Ability to work collaboratively in a team environment Willingness to travel to client locations as needed Preferred Skills: Experience with Ansible and other Red Hat technologies Familiarity with other cloud platforms and DevOps practices
Posted 1 month ago
15.0 - 20.0 years
50 - 55 Lacs
Hyderabad, Bengaluru
Work from Office
As a subject-matter expert in this field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management. What will you do- Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you'll need to be successful: Min 15 Years of Overall Experience 8-10 years minimum experience leading integration teams and architecting solutions 5+ years of experience with MuleSoft Demonstrated experiences architecting services integrations with at least two of the following: MuleSoft or other solutions: e.g IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously Working knowledge of on-premise / cloud / containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives Experience driving technical workshops with technical and business clients to derive value added services and implementations Experience defining full API life-cycle management, from API design and integration development through to deployment, operations and governance Willingness to travel regularly to meet customer needs as required Full proficiency in English Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (eg extracurricular leadership roles, volunteer roles, work experience, etc)
Posted 1 month ago
12.0 - 20.0 years
35 - 60 Lacs
Mumbai, Pune, Bengaluru
Work from Office
Role: Cloud Architect Work Experience: 12+ years Work location: Delhi / Mumbai/Pune/Bangalore Education: BE/BTech/MCA. Must Have Skills: Cloud Solution Architecture (Hybrid and Multi-cloud) Certification Skills: Cloud certifications (Azure Solutions Architect Expert). Job Requirements: Design and implement scalable, secure, and cost-effective cloud architectures. Collaborate with cross-functional teams to define and implement cloud strategies. Provide expert guidance on cloud services, tools, and best practices. Sound knowledge of Azure and stack HCI Assess existing systems and recommend cloud migration strategies. Develop and maintain cloud architecture documentation and standards. Ensure compliance with security and governance policies. Proficiency in Kubernetes, Docker or other container management solutions with understanding of micro services principles and design patterns. Optimize cloud environments for performance, cost, and security. Expertise in creating HLD and LLD for complex cloud solutions. Hands on experience creating, removing, scaling & migrating compute and storage resources Understanding of up-to-date architecture concepts and system integration principles pertaining to Servers, Storage, Database (RDBMS/NoSQL/BigData, etc.), Network & Security (Firewalls, Load balancers, VPC), Backup, Virtualization, Cloud Deployments. Sound knowledge of web architecture including HTTPS, DNS, IP, SSL, Routing, Caching, CDN etc. Extensive architecting/designing/developing complex n-tier distributed applications running in multi data centre for a large enterprise. Thorough knowledge on different IaaS, PaaS and SaaS based solutions available for various products and services offered in Public Cloud. Sound knowledge of software defined networking like VPN, VPC, Express route, gateways, NSG and firewalls. In-depth knowledge in DevOps practice and CI/CD tools, automation, infrastructure and application monitoring, leveraging various cloud/third-party tools such as Terraform and Ansible etc. Sound knowledge of Cloud pricing and billing reporting. Ability to bring new ideas, highlight risks, identify gaps and provide mitigation plan. Conduct proof of concepts (POCs) to validate solutions. Stay updated on emerging cloud technologies and trends. Excellent communication, problem-solving, and collaboration skills to work effectively with cross-functional teams.
Posted 1 month ago
7.0 - 12.0 years
9 - 14 Lacs
Gurugram
Work from Office
Amazon Advertising Trust team is responsible for moderating all kind of ads before it becomes eligible for publishing to the customer. This team moderates millions of ads on monthly basis. As the whole ad industry is influenced by latest advancements in AIGen technology, we expect ads to be more complex and versatile in nature with exponential increase in volumes. The sheer volume multiplied by variety of content makes this problem space an interesting and challenging place to be in. This provides a great opportunity for engineering and science teams to scale up our systems and science adoption to take on next generation advertising complexity and scale without human interventions. As a Software Development Manager, you will... Independently lead a team of Software Development Engineers (SDEs). Own the critical technologies of major product, own engineering vision for your team, contribute to product vision. Define the technological roadmap by partnering up with Sr. SDEs, Principal Engineers and Product Managers. Collaborate with Operations, Policy and other Ad Product teams across globe. Communicate to define the functional and technical architecture of engineering teams, making sure that they align with Advertising Trust team s business strategy and priorities. 7+ years of engineering experience 3+ years of engineering team management experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience partnering with product and program management teams Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Posted 1 month ago
11.0 - 17.0 years
25 - 30 Lacs
Pune
Work from Office
Oracle Cloud Finance Architect Presales & Solutioning1 Seeking a highly experienced Oracle Finance Architect with a strong background in presales, solution design, and delivery of Oracle ERP Finance solutions. The ideal candidate will play a key role in supporting sales teams by providing expert-level finance solutioning to prospects, ensuring the best fit between Oracle solutions and client business needs. This role will also involve architecting comprehensive Oracle Finance solutions that cover General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and Costing modules, with integration across enterprise systems.
Posted 1 month ago
1.0 - 3.0 years
13 - 18 Lacs
Bengaluru
Work from Office
Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: Qualcomm's Bangalore WLAN PHY (Baseband) team is seeking VLSI Digital Design Engineers to lead IP development for the latest WiFi standards. Our WLAN PHY team, comprised of highly passionate and seasoned domain experts, prides itself on years of experience in taking WLAN PHY designs from concept to silicon independently. WLAN PHY team is responsible for delivering the end-to-end Tx/Rx DSP chains – all the way from antenna samples post ADC to raw bits for upper layers and on the reverse path from raw bits to DAC. The team specializes in working with challenges of practical high-speed wireless communication systems and finding innovative solutions to counter them. The team works extensively on typical signal processing functions like filters, matrix transformations (e.g.QR, Cholesky decomposition), channel estimation, equalization (MMSE, MRC, ML), decoders/encoders (e.g.LDPC, Viterbi) , demodulators, FFT etc. on a day-to-day basis, and contributes to the development/ enhancement/ evaluation of signal processing algorithms to cater to new requirements. We are looking for someone as passionate as us and takes pride in their work. WiFi's ubiquity in modern times is undeniable, and the IEEE 802.11 Working Group is continually developing new standards to satisfy the growing demand for high throughput and low-latency real-time applications, such as VR and AR. Qualcomm is at the forefront of the WiFi revolution, aiming to become the global leader in WiFi chip solutions. The WLAN PHY team in Bangalore is instrumental in realizing this vision. : Looking for a candidate with 1 to 3 years of hands-on experience in micro-architecting and developing complex IPs. Expertise in digital design, VLSI concepts, and experience in creating power/area-efficient IPs across multiple clock domains are essential. Proficiency in RTL coding and familiarity with RTL QA flows such as PLDRC, CDC, and CLP (optional) is expected. Candidates should be capable of proposing design alternatives to meet area/power/performance specifications and presenting these options for review. Experience in leading, guiding, or managing junior team members is advantageous. Repeated success in taking IP designs from requirements to silicon is required. While not mandatory, having developed IPs for wireless technologies (WLAN, LTE, NR, BT, UWB, etc.) or past HLS experience would be beneficial. Skills: Must have: Proficient in Verilog RTL coding, uArch, CDC check, PLDRC, Timing constraints, Python/Perl. Experience in design/debugging complex data-path/control-path IPs. Good communication, analytical & leadership skills. Good to have: System Verilog, Visio, Knowledge of signal processing concepts/algorithms and Wi-Fi standards (802.11a/b/g/n/ac/ax), experience with HLS. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 1+ year of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
Posted 1 month ago
5.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Minimum of 5 years of exposure to Camunda version 8 design and development Hands on experience in Full stack development especially Java, Springboot, Micro-services, React JS/Angular Expertise in DevOps, CI-CD, Kubernetes, Terraform, Helm chart and EKS Experience with cloud infrastructure platforms (AWS preferred) and setting best practices, compliance, and data governance Integration experience using REST / JSON Knowledge on QA and automation Should be able to Define IT strategy, E2E solutioning, architecting and presenting it to wider audience Participating and planning scrum calls and track updates for each PODs Mentor and guide junior team members, fostering a culture of knowledge sharing and continuous learning.
Posted 1 month ago
5.0 - 10.0 years
16 - 20 Lacs
Hyderabad, Bengaluru
Work from Office
. As a subject-matter expert in this field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management. What will you do- Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform. Lead development of technical brown bag sessions and publish/facilitate reusable content to the field Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design What you ll need to be successful: Min 15 Years of Overall Experience 8-10 years minimum experience leading integration teams and architecting solutions 5+ years of experience with MuleSoft Demonstrated experiences architecting services integrations with at least two of the following: MuleSoft or other solutions: e.g IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions, etc. Demonstrated experience managing and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously Working knowledge of on-premise / cloud / containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards Demonstrated ability to effectively architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives Experience driving technical workshops with technical and business clients to derive value added services and implementations Experience defining full API life-cycle management, from API design and integration development through to deployment, operations and governance Willingness to travel regularly to meet customer needs as required Full proficiency in English Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)
Posted 1 month ago
10.0 - 15.0 years
11 - 15 Lacs
Mumbai
Work from Office
Job Title: Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG Management Level: 06 Senior Manager Location: Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai Must have skills: Customer Service Strategy and Transformation, Technology, and Innovation Good to have skills: Industry Trends and Disruptions, Digital Literacy, Value Architecting, Product Knowledge, Business Analyst, Digital Transformation, Business Case Creation for Contact Center Transformation Job Summary : As an Industry SME Communication, Media and Telecom / Senior Manager S&C GN SONG, you will be responsible for leading consulting engagements, developing innovative solutions, and driving business growth for our clients in the areas of customer service, leveraging Data, AI, and cutting-edge technologies. You will collaborate closely with clients to understand their challenges, design and implement strategic solutions, and deliver measurable results. You will lead projects that help clients unlock the potential of advanced technologies while improving efficiency, personalizing customer interactions, and driving sustainable growth. If this role resonates with you, we invite you to discover exciting global opportunities available within Accenture Strategy & Consultings Customer, Sales & Service practice. Roles & Responsibilities: Provide strategic counsel to clients on a range of topics, including growth strategy, digital transformation, market entry, competitive analysis, and operational improvement. Lead and manage complex transformation projects, from strategy development to implementation. Lead digital transformation initiatives for CMT customer service operations, leveraging AI, machine learning, and automation. Leverage data analytics and market research to identify key trends, assess market opportunities, and develop data-driven recommendations for clients. Identify and evaluate new business opportunities, develop innovative solutions, and drive revenue growth for clients. This includes exploring new technologies, business models, and partnerships. Advise clients on how to leverage technology, including Data, AI, cloud computing, and automation, to achieve their strategic objectives. Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and thought leader. Proactively identify client needs and develop new business opportunities. Lead and contribute to pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, Business Case development etc. Collaborate effectively with other departments, such as product development, marketing, and IT, to ensure alignment and seamless integration of customer service initiatives. Mentor and coach junior team members, fostering a collaborative and high-performing team environment. Provide guidance and support for their professional development. Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions etc. Ability to take new challenges and to be an enthusiastic learner. Professional & Technical Skills: MBA from a tier 1 or tier 2 institute. 10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences. Experience in working for a Communication, Media and Telecom Company in Service Transformation role / Deep understanding of the CMT industry landscape, including key players, trends, and challenges. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be an added value. Experience leading the design and implementation of contact center applications, from concept to deployment, is highly desirable. Additional Information: An opportunity to work on transformative projects with key G2000 clients.Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. This position is based at our Bangalore/ Gurgaon/ Chennai/ Pune/ Hyderabad/ Mumbai office. About Our Company | AccentureQualification Experience: 10+ Years experience in the CMT industry. Experience in management consulting or strategy roles will be an added advantage (optional) Educational Qualification: Post Graduation in Business Management
Posted 1 month ago
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