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7.0 - 12.0 years

5 - 9 Lacs

Hyderabad

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to address specific business needs and ensuring seamless application functionality. Roles & Responsibilities:- Liaising with clients to gather necessary requirements and resolve GST-related queries.- Configuring and maintaining GST settings in SAP, including TDS, E-invoice, and other tax-related modules.- Configuring and Testing of GST returns (Document compliance Reporting), To ensure compliance with GST laws and regulations.- Proficient in implementing and handeling third party integration- Join Cluster Tax team, focusing on localization and deployment- he/she will need to have experience in/with SAP tax reporting or tax determination- he/she will support tax localization requirements during the full project lifecycle.- he/she will review build demos and test results against design/- he/she will support country users in organizational change activities and ensure country users know & act on their responsibilities- he/she will perform cutover and hypercare activities- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices for SAP FI S/4HANA Accounting- Conduct regular code reviews and ensure adherence to coding standards- Stay updated with the latest trends in SAP FI S/4HANA Accounting and provide training to team members Professional & Technical Skills: - Strong knowledge of GST laws and regulations.- Proficiency in SAP FICO with experience in end-to-end implementations.- SAP Experience in baseline configuration for GST India in SAP. Experience in SAP FI, MM, and SD.- Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting- Strong understanding of financial accounting principles- Experience in configuring and customizing SAP FI modules- Knowledge of integration with other SAP modules- Hands-on experience in SAP implementation projects- SAP Tax Accounting- SAP S/4HANA Finance- SAP Tax reporting- SAP Tax determination- SAP ARC/DRC is a plus Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI S/4HANA Accounting- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

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10.0 - 14.0 years

10 - 15 Lacs

Bengaluru

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JOB REQUISITES Role Summary WSP India is currently seeking an Sr. Engineer – Electrical for Australia Mining Infrastructure Projects (Materials Handling Infrastructure). They shall be responsible for engineering design of Electrical equipments in compliance with WSP Engineering and Client Standards. Previous experience in an EPCM environment in the O & G, Power Plant, Chemical process plant, metal & Mining processing industry is an asset. A Team player and willing to work collaboratively with a motivated and highly successful team in Australia. The position will be for Bangalore/Noida/Mumbai location. Responsibilities This role is for a Sr. Engineer- Electrical on mining projects. Electrical Engineering Experience in basic and detail design and engineering experience in developing of electrical layout, electrical equipment sizing, cable sizing, voltage drop calculation, short circuit calculation, earthing calculation, lighting calculation, design basis report, technical specification, technical bid analysis, preparation of BOQ, cost estimate, vendor drawing and document review including quality plan etc. Experience in design of EHV/HV, MV and LV distribution system, design of electrical system in hazardous and non-hazardous area as per statutory norms, design of electrical outdoor switchyard and substation etc. Sound knowledge of IEEE, IEC and AU codes and standards. Candidate should have experience in design and engineering consultancy on industrial design projects like O & G, Power Plant, Metal & mining sector, semiconductor industry, pharmaceutical, chemical, manufacturing, FMCG, etc. Perform conceptual, basic and detail design, development of layout, design basis report, design of electrical equipment (transformer, switchgear, HV, MV and LV distribution system, substation etc.) and cable sizing, voltage drop calculation, earthing calculation, lighting calculation, relay setting calculation, cathodic protection technical specification, data sheet, technical bid analysis, quantity and cost estimation, review of vendor drawings and documents, quality plans etc. Standard electrical engineering software tools like ETAP etc. Electrical system modelling including grounding, load flow, short-circuit, and arc-flash analysis Protective relay setting development, calculation, and coordination studies. Developing scope of work, conceptual design, and execution plans. Developing equipment specifications, procuring, reviewing vendor drawings and assisting in factory acceptance testing electrical equipment. Reviewing electrical deliverables like one-line diagrams, three-line diagrams, schematics, interconnection drawings, equipment layouts, cable schedules, panel schedules, power, grounding and lighting layouts for constructing/installation of new or modifications of existing power generating facility electrical systems. Provide technical guidance in design optimization, value engineering, design innovation, automation and digital technologies Must complete a high-quality self-check of own work with efficiency. Shall follow internal QC processes. Reporting progress of work assignment to immediate supervisor. Understands the project schedule and budget requirements. Communicate with internal peers and project team and required to answer questions regarding deliverables. Capable of multi-tasking and managing multiple projects with the ability to accurately predict the time required to fulfil the individual scopes of work required. Actively participate in the design and provide input to the design team throughout the design process. Ensuring that quality procedures are implemented and maintained. Provide regular work status updates, including risks or concerns, to Lead Engineer or project manager in Australian lead offices. Ensure that Health & Safety is embedded into all work practices in line with company policies. Support the company’s approach to sustainability. Be able to communicate in a multi-disciplinary project team. Be willing to learn and be polyvalent. Identify improvements (where possible) to enhance WSP service to clients. Complete accurate timesheets by set deadline. Client / External focus Maintain strong colleague relationships and contribute to the teams’ performance of client satisfaction. Contribute to knowledge sharing in internal and external forums. Remain up to date with market and competitor knowledge. Key Competencies Mandatory Skills We anticipate you will have an interest in the following areas: You will also be computer literate with a reasonable proficiency in MS office suite and Navisworks. Having a thirst for knowledge, cultural awareness, an open mind, and good English communication skills are essential, along with the ability to work as part of a team. Coordinating his/her work with other members of the Team. Work competently with minimal supervision or on an individual basis. The candidate must have a valid passport. Key competencies expected are: Collaboration & Teamwork Technical Capability & Delivery Adaptability & Learning Desired Skills Strong preference will be given to candidates with Australian experience Preference will be given to candidates with minimum 10-14 year of experience in a consulting firm in an EPCM environment in the O & G, Power, Mining processing industry is an asset. Preference will be given to candidates with engineering design as well as shop detailing experience of Chutes, Bins, Hoppers, and conveyor components. E.g. trusses Ability to work in a fast-paced environment with strict deadlines. Ability to work well as part of a team or on an individual basis. Qualifications 10-14 years of experience in Electrical engineering. Minimum of a bachelor’s degree & preferred master’s degree in electrical engineering. Strong organizational, technical, and communication skills. Strong attention to the detail. Familiar with working in a LEAN environment. Experience with projects in Australia, New Zealand would be an advantage. Excellent written and verbal communication skills, in English. P. ENG qualification would be an added advantage.

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7.0 - 12.0 years

5 - 9 Lacs

Hyderabad

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to address specific business needs and ensuring seamless application functionality. Roles & Responsibilities:- Liaising with clients to gather necessary requirements and resolve GST-related queries.- Configuring and maintaining GST settings in SAP, including TDS, E-invoice, and other tax-related modules.- Configuring and Testing of GST returns (Document compliance Reporting), To ensure compliance with GST laws and regulations.- Proficient in implementing and handeling third party integration- Join Cluster Tax team, focusing on localization and deployment- he/she will need to have experience in/with SAP tax reporting or tax determination- he/she will support tax localization requirements during the full project lifecycle.- he/she will review build demos and test results against design/- he/she will support country users in organizational change activities and ensure country users know & act on their responsibilities- he/she will perform cutover and hypercare activities- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices for SAP FI S/4HANA Accounting- Conduct regular code reviews and ensure adherence to coding standards- Stay updated with the latest trends in SAP FI S/4HANA Accounting and provide training to team members Professional & Technical Skills: - Strong knowledge of GST laws and regulations.- Proficiency in SAP FICO with experience in end-to-end implementations.- SAP Experience in baseline configuration for GST India in SAP. Experience in SAP FI, MM, and SD.- Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting- Strong understanding of financial accounting principles- Experience in configuring and customizing SAP FI modules- Knowledge of integration with other SAP modules- Hands-on experience in SAP implementation projects- SAP Tax Accounting- SAP S/4HANA Finance- SAP Tax reporting- SAP Tax determination- SAP ARC/DRC is a plus Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP FI S/4HANA Accounting- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

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2.0 - 5.0 years

4 - 7 Lacs

Mumbai

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The SAP ERP Controlling (CO) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SAP ERP Controlling (CO) domain.

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2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

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The SAP ERP Controlling (CO) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SAP ERP Controlling (CO) domain.

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2.0 - 5.0 years

4 - 7 Lacs

Hyderabad

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The SAP ERP Controlling (CO) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the SAP ERP Controlling (CO) domain.

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3.0 - 8.0 years

2 - 3 Lacs

Kanpur

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PH 7309441831 9415408154

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5.0 - 9.0 years

8 - 12 Lacs

Bengaluru

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AECOM is seeking a Lead Designer - GIS & CAD based inBengaluru, KA, India. Candidates will be responsible for the following activities: GIS & CAD Specialist with 5+ yearsof experience in the Water Infrastructure field. Works under general supervision. Provides training and technical support to design staff on the Building Information Modeling system, which provides 3D models using project specifications and content. Direct project support and production to assigned projects and create the drawings as required using the standards and content to meet the job requirements (objects within the drawing, doors, lights, etc.). Primary responsibilities to support projects with GIS database creation, analysis, spatial data conversion/migration, mapping and quality assurance. Candidate must have working experience in GIS applications and AutoCAD tools in Utility projects. Candidate should be familiar with GIS Applications such as ESRI ArcMap Arc GIS, QGIS, MapInfo applications and Drafting experience in AutoCAD, Civil 3D, Revit MicroStation etc. Must possess work with different aerial and cadastral imageries with processing. Collection, development and integration of MIS/ non spatial database. Experience with relational database management systems and scripting is essential- Python, Oracle, SQL, Server, PostSQL. Good knowledge in Database creation and management. Experience with developing reports and presentations. Excellent interpersonal and communication skills for individual interactions and in group settings. Qualifications Diploma (or equivalent education) in an appropriate engineering discipline from an accredited college, institute, or university. Good communication skills, and ability to work well independently at times. Able to see the bigger picture and take a birds-eye view of projects Confident, and able to work independently or as part of a team. Ability to work to deadlines and under pressure. Accountability for assigned work. Accuracy & precision of work. Willingness to learn and develop. Excellent written and verbal communication skills Strong problem-solving skills Enthusiastic and Self-motivated. Work well within a multidisciplinary team. Additional Information AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. Were the worlds trusted global infrastructure firm, and were in this together your growth and success are ours too. As an Equal Opportunity Employer, we believe in each persons potential, and well help you reach yours. #LI-FS1 About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career youve always envisioned. Here, youll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it.

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1.0 - 6.0 years

1 - 3 Lacs

Coimbatore

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Roles and Responsibilities Perform MIG welding operations on various materials such as steel, aluminum, and copper. Conduct spot welding and GMAW (Gas Metal Arc Welding) processes to fabricate metal components. Operate gas welding machines and TIG welders to produce high-quality welds. Ensure compliance with safety protocols and maintain a clean work environment. Collaborate with team members to complete projects efficiently. Desired Candidate Profile 1-6 years of experience in MIG/TIG welding or related field. ITI certification in Welding Engineering or equivalent qualification. Proficiency in arc welding techniques using both MIG and TIG methods. Strong understanding of fabrication, fitting, and welding machine operation.

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1.0 - 6.0 years

1 - 3 Lacs

Coimbatore

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Roles and Responsibilities Perform MIG welding operations on various materials such as steel, aluminum, and copper. Conduct spot welding and GMAW (Gas Metal Arc Welding) processes to fabricate metal components. Operate gas welding machines and TIG welders to produce high-quality welds. Ensure compliance with safety protocols and maintain a clean work environment. Collaborate with team members to complete projects efficiently. Desired Candidate Profile 1-6 years of experience in MIG/TIG welding or related field. ITI certification in Welding Engineering or equivalent qualification. Proficiency in arc welding techniques using both MIG and TIG methods. Strong understanding of fabrication, fitting, and welding machine operation.

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2.0 - 7.0 years

1 - 4 Lacs

Bhopal, Mumbai, Nagpur

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DesignationProcess Incharge Full Time Opportunity LocationMultiple Job Responsibilities: - Experience of Product DMU (Digital Mock-up) / BIW structure and identify Concerns regarding Manufacturability, Joining(weld spots, sealer, studs & bolts), Datum study for jigs/equipment reuse. Define Tolerance & Matching quality fit and finish. - Preparation of Weld line process plan based on Engineering and Production BOM (Bill of Material). Developing jig planning sheets & tack spots planning. - Preparation of Weld Line specification (Line Concepts, Layout, Cycle time & Man/Machine Utilization) for new model Introduction . - Planning for Material space, trolleys, supply of material to line side & material handing equipment. - Procurement ( RFQ and spec making) of weld Jigs/Equipments based on technical specification and based on Procurement procedures. - Knowledge and exposure in Design approvals, Gun study, Robot payload checking, hand stress analysis, line pokayoke etc. - Buy off of weld lines, mechanical, electrical installation, audit robot programs, line trials for product validation in coordination with other departments. - SOP & Ramp up support, line productivity & efficiency improvement. - Cost down related & Kaizen approach in working welding line solutions. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Location - Bhopal,Mumbai,Nagpur,Nashik,Surat

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8.0 - 10.0 years

40 - 50 Lacs

Chennai

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Role & responsibilities Education: Advanced degree (Masters or Ph.D.) in Meteorology, Atmospheric Sciences or related field Experience: At least 810 years of progressive experience in meteorology, with significant experience in operational forecasting, climate modeling, or applied research Proven ability to lead interdisciplinary teams and engage with multi-stakeholder groups. Proven expertise in numerical weather prediction models (e.g., WRF, ECMWF) Familiarity with the use of meteorological data in disaster risk reduction, agriculture, or water resource management Experience working with government agencies, humanitarian partners, or development organizations is preferred. Technical Skills: Certificate courses in atmospheric physics, dynamics, thermodynamics, climatology, satellite meteorology, and other relevant subjects Proficiency in relevant software (e.g., Python, R, MATLAB, ArcGIS, GRADS). Strong knowledge of meteorological data systems (e.g., GTS, GIS, satellite-based monitoring Personal Qualities: Analytical thinker with problem-solving skills. Strong attention to detail and ability to work under pressure. Self-motivated, adaptable, and capable of working in multicultural and multidisciplinary environments. Strong communication skills and ability to coordinate with stakeholders. Major Duties and Responsibilities: 1. Core Duties Design, lead, and monitor meteorological observation systems and forecasting operations. Analyze meteorological data and generate accurate weather forecasts using modern tools and models. Contribute to the development and improvement of early warning systems, especially for extreme weather events. Collaborate with hydrologists, climatologists, and disaster risk reduction specialists. Guide the integration of meteorological data into disaster risk management and climate adaptation strategies. 2. Project Oversight and Monitoring: Lead the planning, execution, and delivery of all India-based projects. Monitor project progress against milestones and ensure timely completion of deliverables. Prepare and present periodic project status reports to stakeholders. 3. Resource Management: Manage and allocate resources across multiple projects efficiently. Supervise and support project teams to ensure optimal productivity and performance. Identify capacity gaps and recommend appropriate hiring or upskilling measures. 4. Mission Planning and Approval: Coordinate and approve missions and field visits related to project implementation. Ensure all mission plans align with project objectives and timelines. Facilitate communication between project teams and external partners or agencies. 5. Stakeholder Coordination: Liaise with national and state-level agencies, partners, and donors for effective collaboration. Ensure that project implementation complies with donor requirements and national frameworks. 6. Risk Management and Compliance: Identify project risks and develop mitigation strategies. Ensure compliance with organizational policies, MoUs, and government regulations. How to Apply: Interested candidates should send your application letter, resume, salary expectation and 2 references in PDF format to rimeshra@rimes.int by midnight of 18 April 2025, Bangkok time. Please state Senior Meteorologist (Tamil Nada, India): Your Name the Subject line of the email. Only short-listed applicants will be contacted. Ms. Dusadee Padungkul Head, Department of Operational Support Preferred candidate profile

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1.

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP.

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2.0 - 4.0 years

2 - 5 Lacs

Pune

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management(Comms).

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2.0 - 4.0 years

2 - 5 Lacs

Noida

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HWS (Empl Helpdesk)).

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2.0 - 4.0 years

2 - 5 Lacs

Gurugram

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HWS (Empl Helpdesk)).

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2.0 - 4.0 years

2 - 5 Lacs

Mumbai

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(SC).

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2.0 - 4.0 years

2 - 5 Lacs

Hyderabad

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Customer Service(Product&Service).

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2.0 - 4.0 years

2 - 5 Lacs

Pune

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

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2.0 - 4.0 years

2 - 5 Lacs

Hyderabad

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management.

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2.0 - 4.0 years

2 - 5 Lacs

Noida

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Contributions (DC).

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2.0 - 4.0 years

2 - 5 Lacs

Hyderabad

Work from Office

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

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