1085 Arbitration Jobs - Page 2

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. Coinbase is on a mission to become an "AI-Native" company by 2028, fundamentally transforming how we operate across all functions. As an individual contributor in this space, you will drive AI adoption across Coinbase by working within one or more AI Growth Pods — internal accelerators that partner with non-engineering functions (e.g., Finance, HR, Legal, Operations, Marketing, Security) to identify, prototype, and scale high-impact AI automation solutions. You will drive initiatives from ideation to initial implementation and broader productionalization, while ensuring these solutions deliver tangible ROI and pave the way for broader AI adoption. This role requires a unique blend of strategic thinking, hands-on technical ability, and exceptional cross-functional collaboration. What you’ll be doing (ie. job duties): Partake in AI Opportunity Discovery: Partner with teams across the organization to deeply understand workflows, identify pain points, and uncover high-leverage opportunities for AI automation and efficiency gains. Translate complex business challenges into actionable AI use cases. Design & Prototype AI Solutions: Apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to rapidly design, build, and iterate on functional prototypes (e.g., AI agents, custom copilots, intelligent workflows) that address business needs. Write high-quality, well-tested code in Python and Golang to support these solutions. Deploy Sustainable Solutions: Collaborate with cross-functional teams to evolve prototypes into scalable, secure, production-grade AI solutions aligned with long-term organizational goals. Act as an Internal Consultant & Accelerator: Provide expert guidance on AI capabilities, responsible AI usage, prompt engineering best practices, and strategic integration of AI into daily operations. Mentor team members on design principles, coding standards, and AI productivity tools adoption. Drive Adoption & Enablement: Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and support adoption to ensure demonstrable value and smooth transitions. Collaborate with Core AI Teams: Partner with central AI Platform and DevX teams to leverage existing infrastructure, contribute to shared knowledge bases, and ensure scalability and security of solutions. Ensure Responsible AI: Work with Security, Legal, and Compliance teams to ensure all AI solutions adhere to strict security, privacy, and ethical guidelines, especially for sensitive data and high-risk workflows. Measure & Communicate Impact: Define success metrics, track ROI, and effectively communicate the value delivered by AI initiatives to stakeholders. Stay Ahead of the Curve: Continuously research and experiment with emerging AI models, tools, and industry best practices to bring cutting-edge solutions to Coinbase. What we look for in you (ie. job requirements): Experience: 5+ years of experience in software engineering or a highly analytical, operational, or technical role, with at least 1+ years focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Strong understanding of LLM capabilities, limitations, and architectures (e.g., RAG, agents, fine-tuning concepts). Hands-on experience with AI tools and platforms (e.g., enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). Proven ability to rapidly prototype and demonstrate working solutions. Strong Software Engineering Skills: Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of microservices architecture. Ability to write high-quality, well-tested code that meets customer needs. Strong technical skills in system design, coding, and debugging complex technical issues to enhance system reliability and scalability. Business Acumen: Ability to understand complex business processes and translate them into technical requirements and AI opportunities. Strong ROI-driven mindset with experience quantifying business value from technology initiatives. Consulting Skills: Strong written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Problem-Solving & Agility: Highly analytical and structured problem-solver, comfortable with ambiguity and rapid iteration. Ability to manage multiple parallel initiatives and prioritize effectively in a fast-paced environment. Collaboration & Risk Awareness: Experience working cross-functionally with legal, security, compliance, and engineering teams. Strong understanding of data privacy, security, and ethical considerations related to AI. Nice to Have: Experience in a BizOps, Data Science, Data Engineering, or Product Engineering role with a strong focus on automation. Prior experience building or implementing AI agents or advanced workflow automation solutions. Active participation in the broader AI community (e.g., open-source contributions, conference presentations). Job Id : GPBE05IN *Answers to crypto-related questions may be used to evaluate your onchain experience Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. Coinbase is on a mission to become an "AI-Native" company by 2028, fundamentally transforming how we operate across all functions. As an individual contributor in this space, you will drive AI adoption across Coinbase by working within one or more AI Growth Pods — internal accelerators that partner with non-engineering functions (e.g., Finance, HR, Legal, Operations, Marketing, Security) to identify, prototype, and scale high-impact AI automation solutions. You will drive initiatives from initial implementation to broader productionalization, while ensuring these solutions deliver tangible ROI and pave the way for broader AI adoption. This role requires a unique blend of hands-on technical ability, and strong cross-functional collaboration. What you’ll be doing (ie. job duties): Partake in AI Opportunity Discovery: Partner with teams across the organization to understand workflows, identify pain points, and uncover high-leverage opportunities for AI automation and efficiency gains. Design & Prototype AI Solutions: Apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to rapidly design, build, and iterate on functional prototypes (e.g., AI agents, custom copilots, intelligent workflows) that address business needs. Write high-quality, well-tested code in Python and Golang to support these solutions. Deploy Sustainable Solutions: Collaborate with cross-functional teams to evolve prototypes into scalable, secure, production-grade AI solutions aligned with long-term organizational goals. Drive Adoption & Enablement: Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and support adoption to ensure demonstrable value and smooth transitions. Collaborate with Core AI Teams: Partner with central AI Platform and DevX teams to leverage existing infrastructure, contribute to shared knowledge bases, and ensure scalability and security of solutions. Ensure Responsible AI: Work with Security, Legal, and Compliance teams to ensure all AI solutions adhere to strict security, privacy, and ethical guidelines, especially for sensitive data and high-risk workflows. Measure & Communicate Impact: Measure success metrics, track ROI, and effectively communicate the value delivered by AI initiatives to stakeholders. Stay Ahead of the Curve: Continuously research and experiment with emerging AI models, tools, and industry best practices to bring cutting-edge solutions to Coinbase. What we look for in you (ie. job requirements): Experience: 3+ years of experience in software engineering or a highly analytical, operational, or technical role, with some time focused on applied AI, Generative AI, or intelligent automation. Deep AI & Automation Expertise: Good understanding of LLM capabilities, limitations, and architectures (e.g., RAG, agents, fine-tuning concepts). Hands-on experience with AI tools and platforms (e.g., enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). Ability to rapidly prototype and demonstrate working solutions. Strong Software Engineering Skills: Expertise in building, scaling, and maintaining production services, with a strong understanding of microservices architecture. Ability to write high-quality, well-tested code that meets customer needs. Strong technical skills in coding, and debugging complex technical issues to enhance system reliability and scalability. Problem-Solving & Agility: Highly analytical and structured problem-solver, comfortable with ambiguity and rapid iteration. Ability to manage multiple parallel initiatives and prioritize effectively in a fast-paced environment. Collaboration & Risk Awareness: Ability to work cross-functionally with legal, security, compliance, and engineering teams. Good understanding of data privacy, security, and ethical considerations related to AI. Nice to Have: Experience in a BizOps, Data Science, Data Engineering, or Product Engineering role with a strong focus on automation. Prior experience building or implementing AI agents or advanced workflow automation solutions. Active participation in the broader AI community (e.g., open-source contributions, conference presentations) Job Id : GPBE04IN *Answers to crypto-related questions may be used to evaluate your onchain experience Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .

Job Summary: We are looking to onboard a highly motivated and commercially astute Assistant Legal Counsel to support the full spectrum of legal and regulatory functions within a high-growth, innovation-driven financial services environment. The role involves hands-on responsibility in contract negotiation, governance, cross-border structuring, compliance, and legal advisory services. This position is ideal for law graduates with 0–3 years of experience, including exceptional freshers with strong academic credentials and demonstrable legal acumen. Key Responsibilities: Advise internal stakeholders on corporate, commercial, financial, and regulatory legal matters. Draft, vet, and negotiate legal documentation including term sheets, shareholder agreements, NDAs, service agreements, investment instruments (such as OCDs, debentures, convertible notes), and MoUs. Ensure compliance with applicable regulatory frameworks, including but not limited to: the Companies Act, FEMA, SEBI, RBI, IFSCA regulations, and international financial standards. Support board governance functions, including preparation of resolutions, secretarial filings (ROC, MCA, IFSCA), and corporate records. Conduct legal due diligence and risk assessment for strategic initiatives, new product launches, and cross-border transactions. Collaborate with external counsel on legal matters, litigation management, and transaction execution. Monitor legal and regulatory developments and communicate actionable insights to internal teams. Assist in managing audits, inspections, and internal reporting obligations linked to legal and regulatory compliance. Qualifications and Skills: LL.B. from a reputed law school; LL.M. or PG diploma in Corporate/Financial Law is an added advantage. 0–3 years of post-qualification experience in a corporate legal team, law firm, NBFC, or financial institution. Exceptional freshers may be considered. Proficiency in Indian corporate law, financial sector regulations, and international business transactions. Strong drafting, negotiation, analytical, and communication skills. Ability to handle sensitive information with discretion and professionalism. Comfortable working in a fast-paced, regulated, and cross-functional environment. Preferred Qualifications: Exposure to financial services, fintech operations, or cross-border structuring. Prior experience with IFSC/SEZ regulations or GIFT City legal frameworks.  Familiarity with dispute resolution, arbitration, and regulatory litigation processes.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time - Work from Office Hours of Work: Monday - Sunday 7:00am - 7:00pm EST Department: President's Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

We are providing technical and legal services in arbitration matters to various companies. A person with experience with arbitration matters will be preferred. Key Responsibilities: Document Preparation: Assist in drafting and reviewing legal documents, pleadings. Case Management: Organize and maintain case files, documents, and correspondence.Manage the scheduling of hearings, meetings, and deadlines.Prepare materials for arbitration filings, including exhibits and supporting documents. Correspondence and Communication: Prepare and proofread legal correspondence, emails, and memos.Maintain effective communication with internal and external parties. Job Type: Full-time Pay: From ₹25,000.00 per month Schedule: Day shift Work Location: In person

Line of Service Advisory Industry/Sector GPS X-Sector Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: The successful candidate will join a high-performing, business-facing legal function that operates at the forefront of complex domestic and cross-border transactions that underpin PwC’s Advisory practice, including, consulting, cyber, technology service offerings, government & public sector business, ensuring that every engagement is executed within a robust risk-management framework while preserving commercial agility and client service excellence. Responsibilities Principal Accountabilities: Act as a business enabler and work closely with business teams, leadership and other internal teams in identifying workable solutions to issues and suggesting risk mitigations. Government RFP and contract review - 30% Review and highlighting the risks in government RFPs Identify risks in government contracts and guide business teams in drafting pre-bid queries Review business proposals to be submitted to Government Clients Advising business teams on legal / commercial risks and mitigation strategies Contract management Assist in responding to various legal / show cause notices Contract review and negotiations - 70% Review and redlining of commercial contracts in line with PwC standards Negotiations with clients on commercial contracts Advising business teams on implications of deviations from PwC standard terms and helping them prepare mitigation plans Drafting contracts from scratch Advising business teams on legal risks and mitigation strategies Mandatory Skill Sets Candidate must have completed 5 years integrated law course from reputed law college in India Candidate must have in depth knowledge of commercial laws, specifically contract laws and must be up to date on current laws Knowledge of Government procurement regulations and guidelines will be added advantage Preferred Skill Sets Experience of reviewing government tenders / RFPs will be added advantage Candidate must have minimum 4 years of PQE Candidate must have excellent drafting, communication and negotiating skills Candidates with experience of handling litigation, arbitration, responding to notices will be given preference Years Of Experience Required 3 – 8 years Education Qualification Graduation / Post graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree, Bachelor Degree Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Commercial Laws Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity, Business Process Improvement, Business Process Modeling, Business Risk, Business Risk Identification, Communication, Contract Negotiation, Contractual Risk Mitigation, Corporate Governance, Creativity, Crisis Management, Data Analysis and Interpretation, Embracing Change, Emotional Regulation, Empathy, Enterprise Risk Management (ERM), Governance Risk Compliance (GRC), Inclusion, Intellectual Curiosity, Learning Agility, Mitigation Measures {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Company Description SADP & Co. is a leading chartered accountancy practice headquartered in Rajkot, with branches in Mumbai & Ahmedabad. The firm, led by six Fellow Chartered Accountants, specializes in taxation, audits, and financial advisory. Offering services in tax advisory, corporate compliance, audit, M&A, and arbitration, we are dedicated to providing ethical and client-centric financial solutions. Role Description This is a full-time onsite role for an Audit Assistant located in Rajkot. The Audit Assistant will be responsible for preparing financial statements, audit reports, conducting financial audits, and using analytical skills to support the audit process. Qualifications Financial Statements and Audit Reports Analytical Skills and Financial Audits Experience in finance Strong attention to detail Ability to work independently and collaboratively in a team Bachelor's degree in Accounting, Finance, or related field

Company Brief: BLS International Services Ltd., established in 2005, is a global leader in visa, passport, consular, and citizen services, recognized as one of the top 2 firms in its field with over 19 years of experience. It boasts collaborations with over 46 client governments and operates across 64 countries, maintaining over 50,000 centers, supported by 60,000 employees. The company is acclaimed for its data security and service quality, processing over 220 million applications to date. It has received numerous accolades from prestigious publications and holds several quality and security certifications. Uniquely, BLS International is the only publicly traded entity in its sector, listed on BSE, NSE, and MSE, underscoring its industry prominence and commitment to excellence. For more information on BLS International's comprehensive services and global presence, please visit the official website at www.blsinternational.com Key Roles and Responsibilities Litigation Management: Strong understanding of statutes and procedural frameworks governing proceedings before the Supreme Court, High Courts, Civil and Criminal Courts, as well as cases under the Insolvency and Bankruptcy Code (IBC), arbitration proceedings and consumer courts. Proficient in effectively engaging with and briefing law firms, senior counsels, legal experts, and practitioners. Adept at formulating and implementing legal strategies aligned with organizational objectives while mitigating risks. Contract Management: Ability to manage all aspects of contract management, including drafting, execution, documentation, and ensuring compliance with contractual terms. Prepare, review, and revise contractual instruments to support and facilitate business operations. Ensure proper contract-related documentation and streamline the audit process for efficiency and compliance. Employment & Labor Law Advisory: Provide legal guidance on labor laws compliance and dispute resolutions in different regions across the globe where BLS is operating. Strategic Business Advisory & Collaboration: Ability to support business operations on legal issues and provide workable solutions. Ability to legal strategies with organizational growth objectives. Qualification & Experience Required LL.B or LL.M from a reputed institution. 10 to 14 years' experience with a reputed Law Firm in Delhi NCR Experienced in drafting pleadings, contracts, and managing court proceedings.

Key Responsibilities • Handle matters related to civil and commercial litigation independently or under supervision. • Represent clients in arbitration proceedings both institutional and ad hoc. • Draft pleadings, written statements, rejoinders, applications, legal notices, and other documents. • Appear before various forums including Civil Courts, High Courts, Tribunals, and Arbitration Panels. • Conduct legal research and prepare case strategies and opinions. • Assist senior lawyers and partners in complex dispute matters and cross-border arbitrations. • Liaise with clients and counsel, and provide regular updates on case progress. • Maintain case files, documentation, and deadlines in a structured and timely manner. Key Requirements • LL.B. degree from a recognized university; LL.M. is an advantage. • Minimum 3 years PQE in litigation and arbitration. • Sound knowledge of Civil Procedure Code (CPC), Indian Contract Act, Arbitration & Conciliation Act, and related commercial laws. • Strong drafting and communication skills (English proficiency is a must). • Ability to work independently as well as part of a team. • Proactive, detail-oriented, and capable of managing multiple cases simultaneously. Preferred Skills • Prior experience with domestic or international arbitration proceedings. • Familiarity with contract enforcement, shareholder disputes, construction arbitration, and commercial suits. • Good client-handling and negotiation abilities.

About The Role We are looking for a dynamic and experienced legal professional to join our in-house legal team. The role involves managing end-to-end legal and regulatory responsibilities for Lotus Herbals, ensuring compliance with industry standards while supporting cross-functional business units. Key Management Draft, review, and negotiate a wide spectrum of commercial contracts including vendor agreements, influencer tie-ups, marketing collaborations, distribution agreements, NDAs, and joint ventures. Regulatory Compliance Ensure ongoing compliance with applicable laws and regulations including Drugs & Cosmetics Act, Legal Metrology, FSSAI, and consumer protection laws. Stay abreast of advertising standards and regulatory updates. Intellectual Property Assist in trademark filings, oppositions, brand protection, and managing infringement actions in coordination with IP counsel. Dispute Resolution & Litigation Respond to legal notices and consumer complaints. Coordinate with external counsels on litigation and arbitration matters. Corporate Governance & Secretarial Support Work closely with the Company Secretary to manage statutory compliance, draft board resolutions, maintain minutes, and support ROC filings. Internal Legal Advisory Provide sound legal counsel to internal stakeholders across marketing, HR, sales, R&D, and other business functions to proactively mitigate legal risk. Risk Management & Audits Conduct periodic legal audits, implement standard operating procedures (SOPs), and devise risk mitigation strategies. Desired Candidate UG: LLB (Any Specialization) PG: LLM (Law 2-5 years of relevant in-house legal or law firm experience, ideally in FMCG/consumer brands. Strong exposure to contracts, IP, regulatory frameworks, and litigation management. Key Skills Legal Drafting, Contract Negotiation, Regulatory Compliance, Intellectual Property Rights (IPR), Corporate Law, Legal Metrology, Dispute Resolution, Legal Documentation, Arbitration, Litigation Management Soft Skills Strong attention to detail Effective communication with business functions Proactive and solution-oriented mindset (ref:iimjobs.com)

Line of Service Advisory Industry/Sector GPS X-Sector Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: The successful candidate will join a high-performing, business-facing legal function that operates at the forefront of complex domestic and cross-border transactions that underpin PwC’s Advisory practice, including, consulting, cyber, technology service offerings, government & public sector business, ensuring that every engagement is executed within a robust risk-management framework while preserving commercial agility and client service excellence. Responsibilities: Principal Accountabilities: Act as a business enabler and work closely with business teams, leadership and other internal teams in identifying workable solutions to issues and suggesting risk mitigations. Government RFP and contract review - 30% · Review and highlighting the risks in government RFPs · Identify risks in government contracts and guide business teams in drafting pre-bid queries · Review business proposals to be submitted to Government Clients · Advising business teams on legal / commercial risks and mitigation strategies · Contract management · Assist in responding to various legal / show cause notices Contract review and negotiations - 70% · Review and redlining of commercial contracts in line with PwC standards · Negotiations with clients on commercial contracts · Advising business teams on implications of deviations from PwC standard terms and helping them prepare mitigation plans · Drafting contracts from scratch · Advising business teams on legal risks and mitigation strategies Mandatory skill sets: · Candidate must have completed 5 years integrated law course from reputed law college in India · Candidate must have in depth knowledge of commercial laws, specifically contract laws and must be up to date on current laws · Knowledge of Government procurement regulations and guidelines will be added advantage Preferred skill sets: · Experience of reviewing government tenders / RFPs will be added advantage · Candidate must have minimum 4 years of PQE · Candidate must have excellent drafting, communication and negotiating skills · Candidates with experience of handling litigation, arbitration, responding to notices will be given preference Years of experience required: 3 – 8 years Education qualification: Graduation / Post graduation Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree, Bachelor Degree Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Commercial Laws Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity, Business Process Improvement, Business Process Modeling, Business Risk, Business Risk Identification, Communication, Contract Negotiation, Contractual Risk Mitigation, Corporate Governance, Creativity, Crisis Management, Data Analysis and Interpretation, Embracing Change, Emotional Regulation, Empathy, Enterprise Risk Management (ERM), Governance Risk Compliance (GRC), Inclusion, Intellectual Curiosity, Learning Agility, Mitigation Measures {+ 22 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Job opening for Head of Collection role in a NBFC at Mumbai Job Role : Head of Collections Location : Mumbai Product : Two Wheeler Roles & Responsibilities: Strategic Leadership: - Design and execute a comprehensive collections strategy across products and geographies, ensuring alignment with overall business objectives. Portfolio Performance Oversight: - Track and optimize recovery performance across delinquency buckets (0-30, 30-60, 60-90, 90+ DPD, and NPA) to maximize collection effectiveness. Team Management: - Recruit, develop, and lead zonal and area-level collections teams-both in-house and outsourced-to drive high performance and accountability. Agency Oversight: - Select, onboard, and manage external collection agencies and field partners, ensuring performance standards, compliance, and ethical practices are maintained. Digital & Analytical Integration: - Collaborate with technology and analytics teams to implement digital tools, automation, and predictive models to enhance collection processes and efficiency. Compliance & Risk Governance: - Ensure adherence to RBI regulations and internal policies, manage customer grievances, and uphold ethical collection standards. Cross-Functional Coordination: - Work closely with Credit, Legal, Risk, Operations, and Customer Service teams to reinforce and streamline the overall collections framework. Required Qualification: - Over 15 years of experience in retail collections, ideally within top-tier NBFCs or banks. - Demonstrated success in reducing delinquency rates and leading large, field-based collection teams. - In-depth knowledge of legal recovery processes, including SARFAESI, arbitration, and related frameworks. - Strong leadership, negotiation, and interpersonal capabilities. - Proficient in leveraging data analytics and digital tools, including dialer-based collection systems, to drive performance. - Flexible and willing to travel as required to meet business needs. -MBA is mandatory. Interested candidates can share their resume on [HIDDEN TEXT] #HeadOfCollections #CollectionsStrategy #TwoWheelerCollections #TwoWheeler #TW #RetailProducts #PersonalLoan #PL #CollectionLegalProcess #DigitalCollections #AllBuckets #NPA #DPD #DebtCollection #CollectionSystem #NationalCollectionManager Show more Show less

Company Description Lex Premier is a comprehensive law firm dedicated to providing client satisfaction by offering a wide range of legal services. We specialize in arbitration, litigation, contract management, Corporate Consultancy, IPR, and matrimonial disputes. Our mission is to help individuals, start-ups and organisations grow by taking care of their legal problems. We serve as a one-stop solution for all your legal needs from our office located in Chandigarh. Role Description This is a full-time, on-site/hybrid role for an Intern at Lex Premier. The intern will assist in various legal tasks, including researching case laws, preparing legal documents, and participating in client meetings. Responsibilities also include contract management, supporting litigation & arbitration processes, and aiding in corporate consultancy. This position is based in New Chandigarh. Qualifications Proficiency in researching case laws and legal precedents Strong skills in preparing and drafting legal documents Familiarity with arbitration laws, CPC, BNSS, & BSA. Excellent communication and interpersonal skills Ability to work independently and as part of a team Pursuing or holding a degree in Law Previous internship or experience in a law firm is a plus

Responsibilities Responsible for managing and recovering overdue and non-performing personal loan accounts. Contact delinquent borrowers through calls, messages, and field visits to negotiate repayment plans. Engage with guarantors or family members when required to facilitate recoveries. Monitor allocated loan portfolio and track follow-ups and resolutions in the internal system. Classify delinquent accounts into buckets (DPD-wise) and prioritize actions accordingly. Ensure timely escalations for legal or repossession actions in consultation with the legal and credit team. Liaise with external collection agencies and recovery agents as per policy guidelines. Maintain daily and weekly MIS on recovery performance, visit reports, and payment commitments. Work closely with collections and legal teams to coordinate recovery efforts and strategies. Ensure adherence to RBI and internal compliance standards during borrower interactions. Maintain professional conduct and protect the company's reputation during all recovery activities. Identify early warning signals in accounts and suggest preventive actions. Keep updated with legal procedures related to loan recovery, arbitration, and settlements. Achieve monthly recovery targets and contribute to a reduction in portfolio delinquency. Provide feedback to management on borrower behavior, recovery bottlenecks, and field insights. This job was posted by Murthy Balaji from CreditMitra.

Line of Service Advisory Industry/Sector FS X-Sector Specialism Risk Management Level Manager Job Description & Summary A career in our Investigations and Fact Finding practice, within Fraud, Investigations and Regulatory Enforcement (FIRE) services, will provide you with the opportunity to help our clients understand where they might have vulnerabilities and develop solutions to manage the risks involved. We prevent, respond to and remediate a wide range of business threats, risks and complex issues. Our team helps businesses detect and investigate fraudulent activities or irregularities within their organisation. As part of our team, you’ll help investigate issues such as corporate irregularities, whistleblower allegations, asset misappropriation, regulatory violations, patent and copyright infringement and financial reporting fraud. Below is the brief experience to help you understand the role Investigation & Dispute – Quantum Analysis Location : Mumbai / Bangalore / Gurgaon For financial Quantum:  Quantum Analysis: o Conduct detailed quantum analysis for various types of claims including loss of profits, business interruption, breach of contract, and other financial damages. o Evaluate and quantify financial impacts, ensuring accurate and reliable calculations.  Financial and Economic Analysis: o Perform comprehensive financial analysis, including the assessment of financial statements, economic forecasts, and market trends. o Analyze economic and financial data to support dispute resolution and expert testimony. Claim Management:  Support the preparation and defense of financial claims.  Work closely with legal teams to develop strategies for claim resolution. For construction Quantum Quantum Analysis: o Conduct detailed quantum analysis for construction claims including loss and expense claims, prolongation costs, and disruption claims. o Evaluate and quantify variations, contractual entitlements, and damages.  Delay Analysis: o Perform comprehensive delay analysis using industry-standard methodologies (e.g., Time Impact Analysis, As-Planned vs. As-Built, Window Analysis). o Identify and analyze the causes and impacts of project delays. o Prepare detailed delay analysis reports and provide expert advice on delay-related issues.  We prefer CA and MBA, while for construction quantum we look for : Bachelor’s degree in Construction Management/ civil engineer, Engineering, Quantity Surveying. Professional certification in delay analysis, construction law, or arbitration is preferred Mandatory skill sets- Expert report, Claim management Preferred skill sets- Expert report, Claim management Year of experience required- 7-11 Qualifications- B.Tech Required Skills Claims Management Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Description Amazon's Selling Partner Identity Verification (SPIV) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. ‘In-Person Investigation (IPI)’ process that provides partner teams the flexibility to verify customer information for multiple use cases and action types, and vends ground truth data to 1) train risk models that detect identity and payment instrument abuse, 2) provide legally defensible evidence to deny disbursement to bad actors and support arbitration, 3) detect bad actors exploiting dormancy and 4) support SPS teams in escalations and deep dives. This team lives within the SPIV organization which believes in solving problems, taking on every challenge and identifying the camouflaged bad actors with an exceptional amount of pride. Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. We execute this through In-Person Investigations (IPI) and we believe in holistic review of accounts which includes registration exploits, listings abuse, counterfeit, product review abuse, fraudulent MO's, relations, ownership transfer, drop shipping, external identity verification tools. We are looking for a strong group of people specializing in video verification, supply chain, document investigations and risk management. Key job responsibilities Performs investigation through calling (video verification) and appeals process based on high judgement to identify bad actors in Fulfillment Centre. 2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience. Communicates to business leaders on pre-defined guidelines with data and resolves issues with limited guidance. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals. Adheres to set targets on productivity and quality. Manages escalations on routine and predefined tasks with minimal supervision. Learns new tools / SOPs / processes with minimal supervision. Basic Qualifications Graduate of a Bachelor’s degree. Should have a minimum of 12 months tenure as an L4 IC in Risk Investigations team. Willingness to work in rotational shifts Fluency in English and Arabic language (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses Leverages team knowledge across several specialty areas to help resolve recurring seller issues Demonstrate the ability to self-manage on priority tasks and objectives Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome. Attention to details and deep dive skills Preferred Qualifications Experience in conducting In-person Verification/RA/AP/PQ investigations is an advantage. Experience working in relevant industries such as seller experience, Investigations, Risk management, etc. Proficiency in HI/AR/TR/DE/FR/IT/ES is advantageous. Knowledge of Microsoft Office products and applications (esp. MS Excel, Word, Outlook). Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3027196

Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset.

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Position: Joint Recovery Processing / Chargeback Analyst Position Status: Full Time – Work from Office Hours of Work: Monday – Sunday 7:00am – 7:00pm EST Department: President’s Choice Financial Rate of Pay: Responsibilities: Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes. Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met. Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations. Proactively manage and investigate potential fraud cases. Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate. Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback. Respond to all merchant challenges and assessing next steps in the Second Cycle Representment Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback Decisioning Pre-arbitration, Case Filing and Good-faith Collections Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters. Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. Report on each fraud type as required. Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. Proactively manage and investigate potential fraud cases. Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable. Co-operate with law enforcement agencies. Report customer feedback by adhering to established escalation matrix. Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill. Mentor new employees on procedures and systems related to chargeback lifecycle. Adhere to Quality Standard Guides defined by the client. Adhere to requirements and controls in relation to PCI standards. Adhere to all service level agreements outlined by the client. Actively participate in team meetings, one on ones and coaching. Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards. Requirements: Demonstrated analytical and problem-solving skills. Proficient in Microsoft Suite Applications. Excellent communication skills Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability. Willingness to pursue continuous learning and self development. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills Positive attitude and demonstrated ability to get along with others. Demonstrated ability to implement change efforts. Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills – interpersonal skills are essential. Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. Minimum of 1-2 years of credit card and/or financial experience 1-2 years Customer Service experience an asset. Recoveries/chargeback experience within the financial services sector Association rules and regulations TS2/TCS knowledge considered an asset."

Job Summary: We are seeking an experienced and highly motivated In-house Legal Manager/Senior Legal Counsel to join our dynamic legal team. The ideal candidate will be a key contributor, providing comprehensive legal advice and support across various business functions. This role demands a proactive, commercially astute, and solution-oriented legal professional with a strong understanding of Indian legal frameworks and a track record of effectively managing legal risks. Key Responsibilities: Contract Management: Drafting, reviewing, negotiating, and finalizing a wide range of commercial contracts and agreements, including but not limited to: Master Service Agreements (MSAs). Vendor/Procurement Contracts. Sales and Customer Agreements. Partnership and Collaboration Agreements. Non-Disclosure Agreements (NDAs). Licensing Agreements (IPR, Technology, Software). Employment Contracts. Lease Agreements. Ensuring contracts are legally sound, align with business objectives, and mitigate risks. Developing and maintaining contract templates and legal documentation. Legal Advisory: Providing timely, accurate, and practical legal advice to various internal departments (e.g., Sales, Marketing, HR, Finance, Operations, Product Development) on a broad spectrum of legal issues. Conducting thorough legal research and analysis on complex legal matters, staying abreast of changes in relevant laws and regulations (e.g., corporate law, contract law, intellectual property, data privacy, employment law, consumer protection). Identifying and proactively advising on potential legal risks and implications of business strategies and operational activities, proposing effective mitigation plans. Litigation and Dispute Resolution: Managing and overseeing all aspects of litigation (civil, criminal, commercial, arbitration matters) from inception to resolution. Coordinating effectively with internal stakeholders, external counsel, and arbitrators / mediators. Reviewing pleadings, conducting independent research to support cases, advising the business on settlements/disputes, and ensuring cost-effectiveness. Responding to legal notices, government inquiries, and regulatory requests. Compliance and Risk Management: Developing, implementing, and enforcing company policies and procedures to ensure compliance with all applicable laws, regulations, and internal guidelines. Conducting legal audits and assessments to identify compliance gaps and recommend corrective actions. Promoting a culture of legal and ethical compliance throughout the organization through training and awareness programs. Assisting with corporate governance matters, including board resolutions and maintaining corporate records. Intellectual Property (IP) Management: Advising on intellectual property rights (trademarks, copyrights, patents, trade secrets). Managing the company's IP portfolio and protecting its intellectual assets. Drafting and reviewing cease and desist notices and other communications related to IP infringement. Stakeholder Management: Building and maintaining strong professional relationships with internal business units and senior management. Effectively communicating complex legal issues and risks in clear, concise, and business-friendly terms to non-legal colleagues. Managing relationships with external legal counsel, ensuring high-quality and cost-effective representation. Team Contribution: Contributing to the development and enhancement of the legal team's knowledge, processes, and systems. Mentoring and guiding junior legal professionals, if applicable. Preparing monthly and quarterly reports for management. Qualifications: Bachelor of Laws (LL.B.) or equivalent degree from a recognized university. A Master of Laws (LL.M.) qualification is a plus. Enrolled with the Bar Council of India and in good standing. 8-10 years of Post Qualification Experience (PQE) in a reputable law firm or an in-house legal department of a well-established company. Experience combining both is highly desirable. Proven expertise in drafting, reviewing, and negotiating a wide array of commercial contracts. Strong understanding of Indian corporate law, contract law, intellectual property laws, labor laws, and data privacy regulations. Demonstrated experience in litigation management and dispute resolution. Excellent legal research, analytical, and problem-solving skills. Exceptional communication, interpersonal, and negotiation skills. Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment. High level of integrity, professionalism, and ethical conduct. What We Offer: A challenging and rewarding role within a dynamic and growing organization. Opportunity to work on diverse and impactful legal matters. A collaborative and supportive work environment. Competitive salary and benefits package (commensurate with experience).

What are the responsibilities of Corporate Counsel ? Expertise in securities laws, corporate and business law Experience in fund documentation and investment documentation Preparation, review and negotiation of various legal documents and agreements Interpersonal skills and commercial acumen will be important as he/she will collaborate with a broad range of internal groups -Investment teams, Product, Finance, Tax, Distribution, Marketing, HR etc. Continually learn the dynamic changing laws and regulations of the securities and corporate law on a national and international scale Undertake and perform in-depth legal research for laws applicable to the FT companies in India. What ideal qualifications, skills & experience would help someone to be successful? Education Qualification: Bachelors degree in law from a recognized university Company Secretaryship (will be an added advantage) Registered with the Bar Council of India Experience: Minimum experience of 8 years as a legal counsel either in a law firm or legal department of a corporate group. Required skills: Excellent verbal and written communication skills Strong analytical and negotiation skills Comprehensive understanding of corporate law and securities laws Ability to work collaboratively as a team Other Skills: Strong organizational skills and attention to detail. Ability to work under pressure and manage multiple tasks simultaneously.