Customer Support Executive (Arabic Speaker) Trukker Technologies

1.0 - 5.0 years

1 - 5 Lacs

bengaluru

Work from Office

Job Summary The Customer Support Executive (Arabic Speaker) at TruKKer will be responsible for delivering exceptional service to customers in the Kingdom of Saudi Arabia. This includes resolving queries, handling complaints, and supporting clients throughout the logistics lifecycle. The role requires strong communication skills in Arabic and English , with a focus on ensuring customer satisfaction, maintaining high service standards, and building trust in a fast-paced logistics and transport environment. Roles & Responsibilities Act as the first point of contact for KSA customers via phone, email, and chat in Arabic and English . Manage bookings, delivery status updates, and post-delivery feedback . Handle and resolve issues related to shipment delays, truck availability, invoicing, and service complaints . Coordinate with Operations, Dispatch, Accounts, and other internal teams to provide real-time and accurate updates to customers. Maintain accurate CRM records of all customer interactions. Monitor customer satisfaction and escalate unresolved issues to the relevant teams. Ensure timely closure of service-related issues with proactive follow-up. Support key client accounts and ensure SLAs (Service Level Agreements) are consistently met. Contribute to a customer-first culture that reflects TruKKers commitment to excellence in the Middle East logistics sector. Skills & Expertise Bachelor’s degree in any field ( preferred: Logistics, Business Administration, or Communication). 1–3 years of customer support experience , preferably in logistics, transportation, or tech platforms . Fluency in Arabic and English (spoken and written) – mandatory . Strong interpersonal and communication skills with a customer-centric approach . Ability to multitask, prioritize, and resolve issues in a fast-paced environment . Knowledge of CRM tools, ticketing systems, and MS Office . Team player with strong coordination and collaboration skills. Willingness to work in rotational shifts if required.

Posted 12 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.