1.0 - 5.0 years

0 Lacs

ghaziabad, uttar pradesh

On-site

You will be responsible for providing efficient customer support by ensuring that customers receive excellent and consistent service. Your main focus will be to meet and exceed service standards and agreements while executing all customer-facing transactions in line with the company's strategy to enhance satisfaction and ensure timely service delivery. Your key responsibilities will include meeting Service Level Agreements (SLAs) to strengthen customer loyalty and retention. It will be crucial to ensure that agreed SLAs are met under all circumstances. In handling complaint resolution, you will be expected to professionally diffuse situations with dissatisfied customers, identify the cause of product or service issues, select the best solution, expedite resolution, and follow up to ensure customer satisfaction. Additionally, you will manage and address customer complaints, escalating unresolved issues to senior staff when necessary. To ensure client satisfaction, you will need to deliver services and solutions in a timely and successful manner according to client needs and objectives. You may also be required to assist with challenging client requests and escalate them to the concerned department for resolution. The ideal candidate should have 2-3 years of experience in a customer-centric role within an international BPO or call center. Strong team management, negotiation, and problem-solving skills are essential, along with excellent organizational skills and attention to detail. Proficiency in English is a must, while knowledge of Arabic is a plus. Being a team player, highly motivated, and capable of working under pressure during peak periods is crucial. Furthermore, the ability to review grant and contract documents for terms and conditions will be beneficial. Additional Information: - Experience: Minimum 1-3 years - Qualification: Graduate,

Posted 2 weeks ago

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