PLEASE DO NOT APPLY IF YOU HAVE MORE THAN 4 YEARS OF EXPERIENCE. Job Purpose: Responsible for appointment scheduling, Tele-calling, clinic business performance, client counseling, and feedback.Responsibilities:Maintaining Consumption, tracking business pipeline, Collection planning for the month, and ensuring that individual and team targets are met to achieve the business goals of the clinic.Focus on Ticket Size, Customer Count & Customer conversionCategory management (Ortho, Neuro, women’s health care, Pediatrics) . Customer Services: Responsible for providing Quality and Effective services to the customer.To meet and engage with HNI and other customers and focus on repeat buysResponsible for Client Feedback on quality of services and customer experience.Responsible for Complaint Management; acknowledge and resolve complaints; timely escalating unresolved complaints.Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting the clinic i.e. living up to the Aqua-Centric promise of a world-class clinic.Focus on Customer Retention Education Qualifications: Required bachelor's degree from various field Experience: Maximum 4 Years Experience in managing Front Line BusinessPreferred experience in Health care or Hospitality Industry. Skills: Well-versed in Excel, word & managing dataShould be excellent in communicationsShould have a better understanding of Business strategies, client acquisition, and client retention.
Education Qualification: Master's degree in Physiotherapy (MPT) • To work as an autonomous practitioner in providing physiotherapy/aquatherapy assessments and aqua treatments and goal setting to own designated caseload of patients. • To maintain up to date physiotherapy records in line with professional standards. • To use evidence based practice and specialist skills to assess, plan, implement and evaluate interventions. • To liaise with other health care professionals, care givers and relatives. To provide education and training as required. • To participate activities to further develop own development and other service developments. Values • AquaCentric values consist of Respect, Integrity, Courage, customer obsession, and Bias to action. Clinical Responsibility • To provide physiotherapy/aqua therapy input to people with a variety of musculoskeletal, neurological and other complex conditions. • To provide physiotherapy input into management of clients with highly complex needs. • To monitor, evaluate and modify treatment in order to measure progress and ensure effectiveness of intervention. • To provide physiotherapy input into comprehensive interdisciplinary assessment / treatment / discharge. • To discuss services and treatment options to potential clients and / or their relatives / care givers. • To ensure that clients are involved in planning and prioritization of their rehabilitation plans wherever possible. • To provide support, consultation and advice on relevant physiotherapy issues to patients and care givers. • To contribute to management of complex cases, ensuring co-ordination of services involved such as health, social, statutory and voluntary services. • To adapt practice to meet individual patients’ circumstances, including due regard for cultural, social, and linguistic differences in addition to their cognitive and physical disabilities. • To demonstrate high level of clinical effectiveness by use of evidence based practice. • To contribute to patients’ care and delivery of service by developing skills beyond one’s own professional training. • To train / supervise therapy assistants and students. • Work as a lone practitioner with support available from a senior therapist if required. Communication • To use appropriate methods of communication with patients and care givers to maximize rehabilitation potential and their understanding of condition. Communication skills of persuasion, motivation, explanation and gaining informed consent will be used with a wide variety of patients. Barriers to effective communication will regularly be evident, e.g. expressive and receptive dysphasia, loss of hearing, pain and fear, etc • To provide specialist spontaneous and planned advice, teaching and instruction to relatives, care givers and other professionals, to promote understanding of aims of physiotherapy and to ensure a consistent approach to patient care. • To communicate effectively and collaboratively with all health and social care sectors to ensure delivery of a co-ordinate service. This will include case conferences, joint sessions and documentation. • To contribute to regular goal planning and ensure that information is shared/ communicated on a frequent basis. • To deliver complex, sometimes unwelcome, concepts and ideas, to clients and care givers. This requires using high levels of communication skills with clients who may have severe cognitive and physical impairment or may be in a highly emotional state. • To key work a number of complex cases by acting as the catalyst and ensuring a seamless service for the client by responding in a timely manner and liaising with other services when a client’s condition or situation changes. Research, Development and Services Improvement • To advise senior aqua therapists on issues of service delivery. Clinical findings to be documented and done on aqua therapy and its benefits Email your resume at Email: Neha.samuel@sharrpventures.com Group HR - SVCPL, AquaCentric Therapy and Ascent Foundation
Job Title: Projects Manager (New Centers Building and Present Center Maintenance) Location: Mumbai Position Overview: We are seeking a dynamic and highly organized Projects Manager to oversee the development of new aqua therapy centers and manage the maintenance of our present centers. The ideal candidate will be adept at coordinating construction projects, ensuring timely completion, and maintaining the highest standards for the existing facility. This role requires a proactive and detail-oriented individual with excellent project management skills. Responsibilities: New Center Building: Project Planning: Collaborate with architects, contractors, municipal authorities, and stakeholders to develop comprehensive project plans for the new aqua therapy center. Ensure alignment with organizational goals and budgetary constraints. Construction Management: Oversee the construction process, including monitoring progress, quality control, and adherence to timelines. Address any challenges or deviations from the plan promptly and efficiently. Budget Oversight: Manage project budgets, tracking expenditures, and ensuring cost-effective solutions. Provide regular financial updates to the leadership team. Regulatory Compliance: Ensure all construction activities comply with local regulations, building codes, and safety standards. Obtain necessary permits and approvals. Stakeholder Communication: Act as the primary point of contact between the project team, contractors, and internal stakeholders. Provide regular updates on project milestones and challenges. Present Center Maintenance: Facility Maintenance: Develop and implement a preventive maintenance program for the present aqua therapy center. Coordinate routine inspections and repairs to ensure optimal functionality. Vendor Management: Liaise with maintenance contractors, ensuring their adherence to service level agreements and quality standards. Negotiate contracts and agreements with vendors. Equipment and Asset Management: Oversee the maintenance of aqua therapy equipment and ensure their proper functioning. Develop and maintain an inventory of all center assets. Energy Efficiency: Implement energy-efficient practices and technologies to minimize operational costs. Monitor utility usage and identify opportunities for conservation. Emergency Preparedness: Develop and implement emergency response plans for the aqua therapy center. Conduct periodic drills and ensure staff awareness of safety protocols. Qualifications: Bachelor’s degree in Project Management, Construction Management, or a related field. Proven experience in managing construction projects and facility maintenance. Strong knowledge of building codes, regulations, and safety standards. Excellent organizational and multitasking abilities. Effective communication and leadership skills. Problem-solving mindset and ability to work under pressure. Aqua Centric Pvt Ltd is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Job Purpose: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. Responsibilities: · Greet all visitors and patients professionally and with empathy. · Answer incoming calls, WhatsApp messages, and emails promptly and accurately. · Educate callers about services, packages, pricing, and consultation process. · Category management (Ortho, Neuro, women’s health care, Pediatrics) · Responsible for providing Quality and Effective services to the customer. · To meet and engage with HNI and other customers and focus on repeat buys · Responsible for Client Feedback on quality of services and customer experience. · Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints. · Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic. Focus on Customer Retention Education Qualifications: Required Bachelors degree from various field Experience: Minimum 2 Years’ Experience in managing Front Line Business Preferred experience in Health care or Hospitality Industry Skills Well versed in excel, word & managing data Should be excellent in communications Should have a better understanding of Business strategies, client acquisition and client retentions
Job Purpose: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. Responsibilities: Greet all visitors and patients professionally and with empathy. Answer incoming calls, WhatsApp messages, and emails promptly and accurately. Educate callers about services, packages, pricing, and consultation process. Category management (Ortho, Neuro, women's health care, Pediatrics) Responsible for providing Quality and Effective services to the customer. To meet and engage with HNI and other customers and focus on repeat buys Responsible for Client Feedback on quality of services and customer experience. Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints. Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic. Focus on Customer Retention Education Qualifications: Required Bachelors degree from various field Experience: Minimum 2 Years Experience in managing Front Line Business Preferred experience in Health care or Hospitality Industry Skills Well versed in excel, word& managing data Should be excellent in communications Should have abetter understanding of Business strategies, client acquisition and client retentions
Job Description: Digital Marketing Specialist – AquaCentric Therapy Key Responsibilities 1. Performance Marketing & Lead Generation Plan, execute, and optimize Facebook, Instagram, Google Search & Display campaigns for multiple centers. Maintain daily, weekly & monthly dashboards to track CPL, CPQL, conversion %, and ROI. Drive landing page optimization and ensure high-quality lead flows to the sales/CC teams. Monitor spends, allocate budgets across campaigns, and improve efficiency by 10–20% monthly. 2. Social Media Strategy & Content Management Build and own the content calendar across Instagram, Facebook, LinkedIn & YouTube . Work with physiotherapists, trainers, and operations team to create reels, carousels, patient stories, and therapy explainers. Ensure storytelling aligns with AquaCentric’s premium, science-backed, hospitality-driven brand tone. Coordinate with creators, editors, and photographers for timely content production. 3. Website, SEO & ORM Manage website updates, blogs, service pages, and location pages. Improve organic ranking for keywords related to aqua therapy, orthopedic rehab, sports rehab, etc. Track and respond to Google reviews; analyse sentiment; highlight critical service improvements. Key Skills & Competencies Strong command over Meta Ads Manager, Google Ads, Analytics, Tag Manager . Excellent grasp of content trends, medical storytelling, and creation of performance creatives . Good understanding of consumer behaviour in healthcare and wellness. Ability to work cross-functionally with physiotherapists, ops, sales, and design teams. Comfort with fast-paced, execution-first environments. Strong communication, project management, and ownership mindset.
Job Description — Projects Manager (Family Estates & Projects) Role Type: Full-time Location: Mumbai Reports To: Family Office 1. Role Overview The Projects Manager will oversee and execute all family-owned property, estate, and personal development projects , ensuring smooth coordination, excellent workmanship, confidentiality, and seamless service quality. This role requires exceptional stakeholder management , as the individual will frequently interact with UHNI family members, senior advisors, and high-value external partners . Professional communication, discretion, and an ability to operate with maturity and polish are essential. 2. Key Responsibilities A. Estate & Property Management Oversee all family-owned residential and commercial properties for upkeep, preventive maintenance, and periodic upgrades. Conduct regular property inspections and prepare maintenance/condition reports. Ensure timely execution of repairs via the right vendors (civil, electrical, HVAC, plumbing, interior, etc.). B. Family Projects Management (Renovation / Capex Works) Lead renovation, interior upgrade, and development projects for family estates. Prepare detailed project schedules, budgets, BOQs, and scope of work. Coordinate with architects, designers, contractors, and consultants to ensure timely delivery. Conduct frequent site visits and share structured progress updates with the family office. C. High-Stakes Stakeholder Management Serve as the primary point of coordination between UHNI family members , their advisors, architects, and contractors. Communicate professionally, clearly, and proactively — ensuring all updates are concise, well-prepared, and expectation-aligned. Handle sensitive conversations and instructions with absolute discretion. Build long-term trust through reliability, attention to detail, and polished interpersonal conduct. D. Vendor & Contractor Coordination Identify, finalize, and manage vendors, craftsmen, service providers, and consultants. Negotiate contracts, manage work orders, and ensure strict adherence to quality and timelines. Maintain performance logs and closure reports for all works. E. Compliance, Documentation & Approvals Maintain all property-related documents including approvals, warranties, agreements, utility records, drawings, and compliance papers. Coordinate with societies and statutory authorities for any NOCs, permits, or submissions required for ongoing projects. F. Budgeting & Cost Control Prepare project budgets and track spending with full transparency. Maintain paid/unpaid vendor logs and coordinate with the finance/accounting team for timely payments. Identify cost-saving opportunities without compromising on quality. G. Reporting & Communication Provide structured weekly updates to the family office. Prepare status dashboards, highlight delays/risks, and proactively propose solutions. Ensure all communication with UHNI stakeholders is professional, crisp, and timely. 3. Skills & Competencies Excellent communication skills — written, verbal, and presentation. Ability to deal with UHNI stakeholders with maturity, composure, and professionalism. Strong stakeholder management and expectation-handling abilities. High confidentiality, discretion, and trustworthiness. Deep understanding of project management, interior/civil works, and quality control. Vendor evaluation, negotiation, and contract management skills. Ability to independently drive multiple projects and meet deadlines. Strong documentation and reporting capability. 4. Qualification & Experience Degree/Diploma in Civil Engineering, Interior Project Management, Architecture, or similar field. 5–10+ years of experience managing high-end residential/commercial projects. Prior experience engaging with UHNI families, senior executives, or family-office environments is a strong advantage.
• To work as an autonomous practitioner in providing physiotherapy/aquatherapy assessments and aqua treatments and goal setting to own designated caseload of patients. • To maintain up to date physiotherapy records in line with professional standards. • To use evidence based practice and specialist skills to assess, plan, implement and evaluate interventions. • To liaise with other health care professionals, care givers and relatives. To provide education and training as required. • To participate activities to further develop own development and other service developments. Values • AquaCentric values consist of Respect, Integrity, Courage, customer obsession, and Bias to action. Clinical Responsibility • To provide physiotherapy/aqua therapy input to people with a variety of musculoskeletal, neurological and other complex conditions. • To provide physiotherapy input into management of clients with highly complex needs. • To monitor, evaluate and modify treatment in order to measure progress and ensure effectiveness of intervention. • To provide physiotherapy input into comprehensive interdisciplinary assessment / treatment / discharge. • To discuss services and treatment options to potential clients and / or their relatives / care givers. • To ensure that clients are involved in planning and prioritization of their rehabilitation plans wherever possible. • To provide support, consultation and advice on relevant physiotherapy issues to patients and care givers. • To contribute to management of complex cases, ensuring co-ordination of services involved such as health, social, statutory and voluntary services. • To adapt practice to meet individual patients’ circumstances, including due regard for cultural, social, and linguistic differences in addition to their cognitive and physical disabilities. • To demonstrate high level of clinical effectiveness by use of evidence based practice. • To contribute to patients’ care and delivery of service by developing skills beyond one’s own professional training. • To train / supervise therapy assistants and students. • Work as a lone practitioner with support available from a senior therapist if required. Communication • To use appropriate methods of communication with patients and care givers to maximize rehabilitation potential and their understanding of condition. Communication skills of persuasion, motivation, explanation and gaining informed consent will be used with a wide variety of patients. Barriers to effective communication will regularly be evident, e.g. expressive and receptive dysphasia, loss of hearing, pain and fear, etc • To provide specialist spontaneous and planned advice, teaching and instruction to relatives, care givers and other professionals, to promote understanding of aims of physiotherapy and to ensure a consistent approach to patient care. • To communicate effectively and collaboratively with all health and social care sectors to ensure delivery of a co-ordinate service. This will include case conferences, joint sessions and documentation. • To contribute to regular goal planning and ensure that information is shared/ communicated on a frequent basis. • To deliver complex, sometimes unwelcome, concepts and ideas, to clients and care givers. This requires using high levels of communication skills with clients who may have severe cognitive and physical impairment or may be in a highly emotional state. • To key work a number of complex cases by acting as the catalyst and ensuring a seamless service for the client by responding in a timely manner and liaising with other services when a client’s condition or situation changes. Research, Development and Services Improvement • To advise senior aqua therapists on issues of service delivery. Clinical findings to be documented and done on aqua therapy and its benefits