Process Developer - Workforce Management (WFM or MIS) Genpact

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Process Developer - Workforce Management at Genpact, your role will involve being a part of the core sourcing team and driving various channels for timely delivery. It will be crucial for you to understand each business requirement as it comes in and ensure that the sourcing is directed appropriately. **Key Responsibilities:** - Monitor and manage activities to support service level agreements for the Philippines. - Keep track of real-time agent schedule adherence. - Monitor attendance and maintain scheduling information. - Conduct scheduling, re-scheduling, and optimization of meetings, coaching, and other activities. - Optimize breaks on the day of or the day before the actual schedul...

Posted 3 weeks ago

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Process Developer - Workforce Management (WFM or MIS) Genpact

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

Genpact is a global professional services and solutions firm focused on delivering outcomes that shape the future. With a workforce of 125,000+ individuals spread across 30+ countries, we are driven by curiosity, agility, and a commitment to creating lasting value for our clients. Our purpose is the relentless pursuit of a world that works better for people, enabling us to serve and transform leading enterprises, including the Fortune Global 500, through our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Process Developer - Workforce Management. As a member of the core sou...

Posted 3 months ago

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