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2.0 - 3.0 years
4 - 8 Lacs
kozhikode, kerala, india
On-site
Key Responsibilities: Act as the first point of contact for all student/client enquiries via phone or direct interaction Provide accurate and comprehensive information about courses and potential career paths Guide clients in setting realistic and personalized career goals Handle both inbound and outbound calls effectively Address inquiries, manage complaints, and troubleshoot service-related issues Research relevant information using available internal tools and resources Update and maintain detailed records of all client interactions in CRM on a daily basis Escalate unresolved or critical issues to the management team in a timely manner Identify customer call trends and notify management f...
Posted 1 day ago
2.0 - 3.0 years
4 - 8 Lacs
cochin, kerala, india
On-site
Key Responsibilities: Act as the first point of contact for all student/client enquiries via phone or direct interaction Provide accurate and comprehensive information about courses and potential career paths Guide clients in setting realistic and personalized career goals Handle both inbound and outbound calls effectively Address inquiries, manage complaints, and troubleshoot service-related issues Research relevant information using available internal tools and resources Update and maintain detailed records of all client interactions in CRM on a daily basis Escalate unresolved or critical issues to the management team in a timely manner Identify customer call trends and notify management f...
Posted 1 day ago
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