Manage all student training whether online or offline i. Plan and structure each course ii. Oversee student registrations iii. Coordinate each activity for the proper conduct of student training iv. Conduct classes and train juniors Work with the content team to create/ co-create and design content for e-learning modules, YouTube videos, etc. Assisting the Head Accounts trainer in designing interesting methods and means of evaluating students. Ensure content is of high quality and meets student requirements. Creatively present course content in videos/notes / MCQs etc. Interact with students and understand their requirements better; liaison with various internal teams ensure our product meets students requirements. Write/translate articles for Finprov Assist in College visits/seminars when needed Attend trainings and seminars to learn new software/ERP and to be updated Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole

Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly. Major Responsibilities Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients Handle inbound and outbound calls completely Career Counsellor should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information. Identify and escalate issues to the management team Research required information using available resources Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries. Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work. Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole Desired Profile: Any degree 2-3 years experience in career counselling field (preferably worked in an educational institute in Kerala) Key Personal Attributes: Excellent communication skills Experts at assessing aptitude, personality, interests of a person Demonstrates good interpersonal skills. Excellent time management skills. Must have the ability to multi-task.

Manage and oversee all student training whether online or offline i. Plan and structure each course ii. Oversee student registrations iii. Coordinate each activity for the proper conduct of student training iv. Conduct classes and train juniors Responsible to prepare, oversee, check and validate all technical content and matters for all student and professional training whether online or offline before the training begins. Work with the content team to create/ co-create and design content for e-learning modules. Designing interesting methods and means of evaluating students. Ensure content is of high quality and meets student requirements. Interact with students and understand their requirements better; liaison with various internal teams ensure our product meets students requirements. Assist in College visits/seminars when needed Attend trainings and seminars to learn new software/ERP and to be updated Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole. Required Qualification: Bachelors degree in related field. Should have minimum 1+ year experience in training or as end user consultant. Desired Profile: Excellent communication skills. Should have a passion for teaching

1. Should be the first and important point of contact for the students and their parents over the telephone or direct enquiry 2. Carrying out student support-related activities such as responding to emails, calls, queries, etc. 3. Overseeing the performance of the students by taking feedback from the faculty members and sharing the feedback and performance results with the students and their parents 4. Work closely with the faculty team to identify each month s best performers andshare their details with the DM team. 5. Establish and maintain a good rapport with the students and parents and get class feedback from them regularly. 6. Identify and escalate issues submitted by the students and their parents and submit a report to the management team 7. Inform students of the due date of their fees through email, WhatsApp, and phone calls regularly and collect the fees on or before the due dates as per the installment pattern. 8. Maintain the dropout google sheet and report to the CAO and GM if the dropout reason is connected to Finprov 9. Work closely with the HR team for arranging the placement and internship support for eligible students after their course completion 10. Arrange the preparation and distribution of soft/hard copies of all certificates including course completion, experience, Software, etc. soon after the course completion 11. Manage and communicate effectively the course details or other details required in the case of references passed by the students and their parents 12. Conduct alumni engagement activities including email sharing, arranging webinars/seminars etc. 13. Understand in detail each course and suggest potential career paths and set career goals for the students/ clients whenever required 14. Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole. Desired Profile: 1. Graduation in any stream. 2. Experience of a minimum of 2+ years in the education industry is preferred. 3. Candidates must know Malayalam and English. Key Personal Attributes: ENERGETIC AND SMART Excellent communication skills Demonstrates good interpersonal skills. Excellent time management skills. Must have the ability to multi-task.