Shockingly poor customer care missing response deadlines. Their on-line document access and pension illustrators aren't working again and when they do, one has to question their accuracy given their obvious fragility. The management …

Shocking experience. After takeover from Mercer I forgot my password. Reset it on their form but still can't log in. Tried a second time but still doesn't work. Trying a different way I was asked for my payroll number. They said it was …

Absolutely rubbish, took over my pension from Mercer, first they tell me my monthly pension is wrong and have dropped it 10%, now they tell me I owe them £1600 in overpayments. No figures or proof, I'm just expected to believe them, can anybody out there advise me who can help me.

I stop receiving my pension since April purchase Mercer. After many months and multiple web contacts, my pension is still not coming. They are hiding phone number to contact which is one of indications something is wrong with April and they do not care about us, pensioners

Highly frustrating company to deal with - requested pension information and they missed the deadline. All other providers required information within acceptable timescales. Will definitely be transferring pension pot away from this poor company

Switch from Mercer is a disaster. Cannot access my pension details. The website URL has changed and I was not informed. The person on the phone on from the "Customer Support" refused to believe that the redirection they claim is …

Shockingly poor customer care missing response deadlines. The on-line document access and pension illustrators rarely works and when they do, one has to question their accuracy given their obvious fragility. …

APTIA customer services deserves a minor number of stars After days of trying for days to raise a complaint I have still not found out how to do this. I have never experienced anything this bad.