Applications Developer

As an Applications Developer at our company, you will be responsible for designing, developing, and maintaining advanced contact center solutions. Your expertise in web development, telephony integration, and AI-driven applications will be crucial in this role. Proficiency in JavaScript, Python, React.JS, HTML/CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, and AI technologies using Google/Azure is essential. Your key responsibilities will include designing, developing, and supporting contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting. You will integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex. Developing custom applications and automations using JavaScript, Python, HTML/CSS, and SQL will also be part of your role. Implementing and maintaining AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions is a key aspect of the position. Collaboration with cross-functional teams to gather requirements and deliver scalable solutions will be essential. Furthermore, troubleshooting and optimizing performance, reliability, and data flow across all integrated systems will be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience. A minimum of 10 years of hands-on experience developing and supporting contact center solutions using Google/Azure is required. Proficiency in JavaScript, Python, HTML/CSS, React.JS, and SQL is essential. Experience with Twilio (SMS, Voice, Chat) and its APIs is a must. Strong knowledge of Cisco CVP Call Studio and ICM scripting is also necessary. Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot is preferred. Understanding of call flows, CTI, agent desktop customization, and contact center data structures is important. Preferred skills for this role include experience with Salesforce Service Cloud Voice and Agent Desktop APIs, working knowledge of Calabrio reporting and transcription APIs, familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines), background in Agile or DevOps environments with CI/CD experience, and strong documentation and communication skills for technical and non-technical stakeholders.,