34 Application Troubleshooting Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Workday Extend Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Mandatory to have Workday Related certification for the Primary skill15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity in handling client issues and resolving system or application problems. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication with clients- Analyze system or application issues- Implement resolutions based on product knowledge Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Extend, Mandatory to have Workday Related certification for the Primary skill- Strong understanding of system or application troubleshooting- Experience in system or application support- Knowledge of system or application design principles Additional Information:- The candidate should have a minimum of 5 years of experience in Workday Extend- This position is based at our Bengaluru office- A mandatory Workday Related certification is required Qualification Mandatory to have Workday Related certification for the Primary skill15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain accurate records of client issues and resolutions.- Stay updated with the latest technology trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of system and application troubleshooting.- Experience in providing technical support to clients.- Knowledge of system maintenance and performance optimization.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Apple macOS Management.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : OutSystems Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet client needs and expectations. You will also be responsible for developing new features and functionalities, contributing to the overall success of the projects you are involved in, and ensuring high-quality deliverables through rigorous testing and debugging processes. Your role will require you to stay updated with the latest technologies and methodologies to enhance your contributions effectively. Roles & Responsibilities:- Define and drive technical strategy for OutSystems projects, ensuring scalable, secure and maintainable architecture.- Lead cross-functional development teams, providing technical direction and oversight throughout the project lifecycle.- Collaborate with business stakeholders to align solutions with strategic goals and translate complex requirements into robust applications.- Ensure high code quality, performance and compliance with OutSystems and enterprise development standards.- Guide application modernization, including migration to OutSystems Developer Cloud (ODC) and integration with legacy or third-party systems.- Conduct technical reviews, risk assessments and troubleshoot complex application issues.- Foster technical excellence and innovation by mentoring developers, encouraging best practices and driving continuous improvement.- Ensure thorough technical documentation, including solution architecture, integration plans and deployment guides.- Manage resource planning, effort estimation and coordinate closely with project managers for timely delivery.- Prepare and maintain comprehensive technical documentation, including architecture diagrams, to support development and future maintenance efforts.- Oversee OutSystems installations (on-premises and cloud), environment management, and deployment processes. Professional & Technical Skills: - Expertise in OutSystems architecture concepts, design and implementation.- Strong technical competency in OutSystems platform architecture and general solution design principles.- Capable of contributing effectively as both an individual contributor and a collaborative team player/leader.- Hands-on experience with both OutSystems 11 and OutSystems Developer Cloud (ODC)- Proficient in designing, building, and configuring OutSystems applications to align with complex business and technical requirements.- Proven track record of writing high quality, efficient code using OutSystems, APIs and scripting languages- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps- The candidate must have over 11+ years of total industry experience, with 5+ years dedicated to OutSystems development. 5+ years in an architect role.- OutSystems certifications:Associate Reactive/Web Developer, Tech Lead, Architecture Specialist. with hands-on experience delivering 34 full-cycle OutSystems projects.- Strong command of OutSystems Reactive, Traditional Web and architectural best practices- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps.- Proficient in building BPT (Business Process Technology) flows within OutSystems applications.- Expertise in data modeling and working with relational databases.- Having strong knowledge and experience in using Architecture Canvas, Service Studio, Integration Studio, Lifetime, Forge Components, Monitoring Tools etc.- Proficient in designing and integrating with REST and SOAP APIs. Strong command over custom component development, JavaScript, HTML/CSS, and integration patterns (REST/SOAP/OAuth)- Solid understanding of full-stack development and layered architecture. Capable of enhancing existing OutSystems applications by handling change requests, performing in-depth investigations and implementing effective solutions.- Strong front-end development skills using HTML5, CSS3, JavaScript, and jQuery.- Good understanding of architectural patterns, software design principles and scalable system design.- Proven expertise in writing and optimizing complex SQL queries and database design- Good understanding of OutSystems ODC- Solid experience in application security, governance, and multi-environment deployments- Knowledge of OutSystems installation and configuration in both on-premises and cloud environments, with a focus on performance optimization.- Certified in OutSystems Cloud Deployment (OCD), demonstrating proficiency in cloud-based deployment strategies.- Experience with application migration from OutSystems 11 to OutSystems Developer Cloud (ODC).- Strong capability in application troubleshooting, including diagnosing issues and implementing effective solutions.- Experience with other low-code platforms (e.g., Mendix, Power Apps, Appian, others).- Knowledge of Azure/AWS services, containerization (Docker), or microservices architecture.- Understanding of Agile/Scrum methodologies and DevOps principles.- Familiarity with CI/CD tools, version control (Git), and API Gateways. Additional Information:- The candidate must have over 11+ years of total industry experience, with 5+ years dedicated to OutSystems development. 5+ years in an architect role- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : OutSystems Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the applications function optimally and meet the highest standards of quality and performance. Your role will require you to stay updated with the latest technologies and methodologies to continuously improve the development process and deliver exceptional results. Roles & Responsibilities:- Define and drive technical strategy for OutSystems projects, ensuring scalable, secure and maintainable architecture.- Lead cross-functional development teams, providing technical direction and oversight throughout the project lifecycle.- Collaborate with business stakeholders to align solutions with strategic goals and translate complex requirements into robust applications.- Ensure high code quality, performance and compliance with OutSystems and enterprise development standards.- Guide application modernization, including migration to OutSystems Developer Cloud (ODC) and integration with legacy or third-party systems.- Conduct technical reviews, risk assessments and troubleshoot complex application issues.- Foster technical excellence and innovation by mentoring developers, encouraging best practices and driving continuous improvement.- Ensure thorough technical documentation, including solution architecture, integration plans and deployment guides.- Manage resource planning, effort estimation and coordinate closely with project managers for timely delivery.- Prepare and maintain comprehensive technical documentation, including architecture diagrams, to support development and future maintenance efforts.- Oversee OutSystems installations (on-premises and cloud), environment management, and deployment processes. Professional & Technical Skills: - Expertise in OutSystems architecture concepts, design and implementation.- Strong technical competency in OutSystems platform architecture and general solution design principles.- Capable of contributing effectively as both an individual contributor and a collaborative team player/leader.- Hands-on experience with both OutSystems 11 and OutSystems Developer Cloud (ODC)- Proficient in designing, building, and configuring OutSystems applications to align with complex business and technical requirements.- Proven track record of writing high quality, efficient code using OutSystems, APIs and scripting languages- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps- The candidate must have over 8+ years of total industry experience, with 3+ years dedicated to OutSystems development. 3+ years in an architect role.- OutSystems certifications:Associate Reactive/Web Developer, Tech Lead, Architecture Specialist. with hands-on experience delivering 34 full-cycle OutSystems projects.- Strong command of OutSystems Reactive, Traditional Web and architectural best practices- Proficient in designing & building applications and services in OutSystems for web and/or mobile apps.- Proficient in building BPT (Business Process Technology) flows within OutSystems applications.- Expertise in data modeling and working with relational databases.- Having strong knowledge and experience in using Architecture Canvas, Service Studio, Integration Studio, Lifetime, Forge Components, Monitoring Tools etc.- Proficient in designing and integrating with REST and SOAP APIs. Strong command over custom component development, JavaScript, HTML/CSS, and integration patterns (REST/SOAP/OAuth)- Solid understanding of full-stack development and layered architecture. Capable of enhancing existing OutSystems applications by handling change requests, performing in-depth investigations and implementing effective solutions.- Strong front-end development skills using HTML5, CSS3, JavaScript, and jQuery.- Good understanding of architectural patterns, software design principles and scalable system design.- Proven expertise in writing and optimizing complex SQL queries and database design- Good understanding of OutSystems ODC- Solid experience in application security, governance, and multi-environment deployments- Knowledge of OutSystems installation and configuration in both on-premises and cloud environments, with a focus on performance optimization.- Certified in OutSystems Cloud Deployment (OCD), demonstrating proficiency in cloud-based deployment strategies.- Experience with application migration from OutSystems 11 to OutSystems Developer Cloud (ODC).- Strong capability in application troubleshooting, including diagnosing issues and implementing effective solutions.- Experience with other low-code platforms (e.g., Mendix, Power Apps, Appian, others).- Knowledge of Azure/AWS services, containerization (Docker), or microservices architecture.- Understanding of Agile/Scrum methodologies and DevOps principles.- Familiarity with CI/CD tools, version control (Git), and API Gateways. Additional Information:- The candidate must have over 8+ years of total industry experience, with 3+ years dedicated to OutSystems development. 3+ years in an architect role.- A 15 years full time education is required. Qualification 15 years full time education

Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Job Responsibilities:1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide3) Answer incoming customer phone calls and e-mail while providing superior customer service4) Responsible for the ownership of incident creation, resolution and closure5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests6) Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue8) Utilize basic networking functions and support for e-mail clients is essential Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical : Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs. 1) Good verbal and written communications skills2) Must be able to enunciate clearly over the telephone3) Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment5) 7/365 availability is required. 24x7 shift model6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking7) Requires experience with two or more of the followingWindows based OS's and basics of UNIX or Linux operating system 1) Bachelors degree required2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment3) Customer service, technical training and/or industry standard certifications preferred4) Contact Center experience will be a plus

Developer leads the cloud application development/deployment for client based on AWS development methodology, tools and best practices. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. You will participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations. If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experiencewith managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus

Developer leads the cloud application development/deployment for client based on AWS development methodology, tools and best practices. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

The SuccessFactors Administrator will contribute to the administration of our SuccessFactors installation and serve as a System Administrator and resource for our rapidly growing team. This includes deployment activities, configuration, installation, and ongoing improvements on the platform. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role. Essential Duties and Responsibilities: Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH Ensure application deployments and administration follows controls process Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team Participate in Agile squads and ensure related the deployment activities follows controls process Certify all user access and changes every quarter Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting Contribute to ongoing improvements in the value delivered by the IT HR team Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards Perform all other related duties as assigned Competencies: 3+ years of SuccessFactors administration experience Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc. Experience in the compensation and performance modules. Familiarity with Testing frameworks and design patterns Experience in an Agile organization Excellent communication and interpersonal skills Ability to work cohesively in a team environment Ability to use business acumen to develop solutions to functional and technical issues and be results driven In-depth application troubleshooting skills Understanding of regulations applicable to IT applications (GxP, SOX, GDPR) Ability to provide feedback to manager, peers and team members Creative and analytical thinker with strong problem-solving skills A strong sense of customer service, with proven experience in a similar role In depth application troubleshooting skills. Good to have experience in ADP but not mandatory.

A career in IBM Software means you ll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages. IBM s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. You will participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations. If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus ABOUT BUSINESS UNIT

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. Youwill participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations.If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus

Developer leads the cloud application development/deployment. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction 3-5 years of relevant experience in Linux Work from Pune (kharadi location) and Hyderabad - 5 days a week 1. Good Hands on experience in Websphere & Linux 2. Application Troubleshooting (Anything) 3. ITIL Knowledge 4. FTP&SFTP 5. Well verse on Linux Commands 1.Should have Power shell scripting knowledge in Linux (Creating scripts will be preferred) 2.Should have knowledge of how to read log file & fix it in Linux 3.Should have knowledge of configuring and setting up Secure Transport 1.Should be able to identify the root cause of fails (IP center / Scripting / Automation) 2.good knowledge in scripting and programming languages (Python/Javascript/Shell/PowerShell) 3.application support and support background ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Role: Azure Devops Engineer Experience : 7 - 10 years Notice Period: Immediate Job location: Pune Job Type: Permanent Work Mode: Hybrid Mandatory skills: Azure devops , Linux, Shell scripting, SQL(Basics) , Application Troubleshooting , SQL (basics), monitoring tools , Jenkins (CI/CD), Git/Bitbucket, Ansible/Chef(Basic) Job Description: The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. Design, develop and standardize Monitoring and Alerting mechanism for the supported applications. Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. Work with a global team spread across tech hubs in multiple geographies and time zones. Ability to share knowledge and explain processes and procedures to others. Able to perform on-call duties on a rotational basis. Occasional off hours work required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM WebSphere DataPower Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes and procedures.- Stay updated with the latest technologies and trends in the industry. Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in analyzing and resolving technical issues.- Knowledge of system integration and data transformation.- Hands-on experience in system monitoring and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualifications 15 years full time education

Position : SRE (Application and production support) - Splunk experience is must Experience - 5 - 6 Yrs. Job Type -Full time. Notice Period - Immediate Location - Pune (Hybrid) Mandatory Skills: Splunk, Linux, Shell Scripting, Git, Jenkins, Application Troubleshooting. Job Description: The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. Design, develop and standardize Monitoring and Alerting mechanism for the supported applications. Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. Work with a global team spread across tech hubs in multiple geographies and time zones. Ability to share knowledge and explain processes and procedures to others. Share knowledge and mentor junior resources Able to perform on-call duties on a rotational basis. Occasional off hours work required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM WebSphere DataPower Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes and procedures.- Stay updated with the latest technologies and trends in the industry. Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in analyzing and resolving technical issues.- Knowledge of system integration and data transformation.- Hands-on experience in system monitoring and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualifications 15 years full time education

Job Title IT Consulting Responsibilities Key Qualifications 4+ years of running services in a large scale Unix environment. Understanding of SRE principles and goals along with good Oncall experience Experience and understanding on Scaling, Capacity Planning and Disaster Recovery Fast learner with excellent analytical problem solving and communication skills The ability to design, author, and release code in any language (Go, Python, Ruby or Java would be a plus) Deep understanding and experience in one or more of the following - Kubernetes, AWS, Ansible, Hadoop, Spark, Cassandra, Docker, Mesos, Spinnaker, Helm Experience working on supporting Java applications Experience using monitoring and logging solutions like Prometheus, Grafana, Splunk etc. Familiarity with DNS, HTTP, message queues, queueing theory, RPC frameworks, datastore Technical and Professional Requirements: Skillset Spark (primary) + Kube + Application Troubleshooting (Java+ Scala) Preferred Skills: Bigdata->Hadoop Bigdata->Spark Bigdata->Pyspark Bigdata->Python Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit * Location of posting is subject to business requirements

Project Role : Application Developer Project Role Description : You'll use your SAP ABAP Development expertise to design and implement effective ERP solutions. Your day-to-day activities will involve developing and maintaining ABAP programs, debugging and troubleshooting issues, and collaborating with functional teams to ensure seamless integration of ERP components. You should have advanced proficiency in SAP ABAP Development and intermediate proficiency in Application Troubleshooting.Design and develop ABAP programs to meet client requirements.Debug and troubleshoot issues i Must have skills : SAP Master Data Governance MDG Tool Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As an Application Developer, you will utilize your expertise in SAP ABAP Development to design and implement efficient ERP solutions. Your typical day will involve developing and maintaining ABAP programs, troubleshooting issues, and collaborating with functional teams for seamless integration of ERP components. With advanced proficiency in SAP ABAP Development and intermediate proficiency in Application Troubleshooting, you will play a crucial role in ensuring the success of ERP projects. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop ABAP programs to meet client requirements. Debug and troubleshoot issues in ABAP programs. Collaborate with functional teams to ensure seamless integration of ERP components. Contribute to the continuous improvement of ERP solutions. Stay updated with the latest SAP ABAP Development trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP Master Data Governance MDG Tool, SAP ABAP Development. Strong understanding of ERP systems and processes. Intermediate proficiency in Application Troubleshooting. Experience in designing and implementing efficient ERP solutions. Knowledge of SAP ABAP Development best practices. Familiarity with SAP modules and integration points. Ability to analyze complex business requirements and translate them into technical solutions. Excellent problem-solving and debugging skills. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Master Data Governance MDG Tool. This position is based in Noida. A BE or equivalent degree is required. Qualification BE or equivalent

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Agile Project Management Good to have skills : Design Innovation Minimum 5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As an Application Developer, your typical day will involve designing and developing ABAP programs, debugging and troubleshooting issues, and collaborating with functional teams to ensure seamless integration of ERP components. Roles & Responsibilities: Design and develop ABAP programs to meet client requirements. Debug and troubleshoot issues in ABAP programs. Collaborate with functional teams to ensure seamless integration of ERP components. Develop and maintain ABAP programs. Professional & Technical Skills: Must To Have Skills:Advanced proficiency in SAP ABAP Development. Intermediate proficiency in Application Troubleshooting. Experience in Agile Project Management. Experience with Development Lifecycle Tools. Experience with Design Innovation. Solid understanding of ERP solutions. Additional Information: The candidate should have a minimum of 5 years of experience in Agile Project Management. This position is based at our Bengaluru office. Qualification BE or equivalent

Project Role : Application Developer Project Role Description : You'll use your SAP ABAP Development expertise to design and implement effective ERP solutions. Your day-to-day activities will involve developing and maintaining ABAP programs, debugging and troubleshooting issues, and collaborating with functional teams to ensure seamless integration of ERP components. You should have advanced proficiency in SAP ABAP Development and intermediate proficiency in Application Troubleshooting.Design and develop ABAP programs to meet client requirements.Debug and troubleshoot issues i Must have skills : Worksoft Certify Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE Summary :As an Application Developer, you will be responsible for designing and implementing effective ERP solutions using your SAP ABAP Development expertise. Your typical day will involve developing and maintaining ABAP programs, debugging and troubleshooting issues, and collaborating with functional teams to ensure seamless integration of ERP components. Roles & Responsibilities: Design and develop ABAP programs to meet client requirements. Debug and troubleshoot issues in ABAP programs. Collaborate with functional teams to ensure seamless integration of ERP components. Develop and maintain technical documentation for ABAP programs. Professional & Technical Skills: Must To Have Skills:Advanced proficiency in SAP ABAP Development. Good To Have Skills:Intermediate proficiency in Application Troubleshooting. Experience in designing and developing ABAP programs. Experience in debugging and troubleshooting issues in ABAP programs. Experience in collaborating with functional teams to ensure seamless integration of ERP components. Experience in maintaining technical documentation for ABAP programs. Additional Information: The candidate should have a minimum of 3 years of experience in SAP ABAP Development. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ERP solutions. This position is based at our Bengaluru office. Qualification BE

Skills: . SQL, MS SQL, PostgreSQL, docker, Application Troubleshooting,, Performance Optimization,. Job TitleApplication Support Lead. Experience5-8 Years. Job Summary. We are seeking an experienced Application Support Lead to oversee and manage the support of our applications. The ideal candidate will have strong expertise in database programming, performance tuning, and troubleshooting. You will be responsible for ensuring the smooth operation of applications, providing root cause analysis (RCA), and collaborating with engineering teams to resolve issues efficiently. Key Responsibilities. Database ExpertiseDevelop and optimize SQL queries for MS SQL and PostgreSQL to enhance application performance, focusing on indexing and query efficiency. Deployment and TroubleshootingManage application deployments in Docker, troubleshoot issues, and ensure rapid resolution to minimize downtime. Code ManagementCheck in code changes, review application data flow, transaction flow, and code flow to ensure optimal performance and functionality. Root Cause AnalysisProvide detailed root cause analysis (RCA) for incidents, communicating findings to both clients and engineering teams effectively. DocumentationCreate and maintain support documentation and RCA documents to ensure clear communication and knowledge transfer. CollaborationWork closely with engineering teams to address application issues, provide insights on architecture, and recommend improvements. Technical SupportProvide advanced technical support to clients and internal teams, ensuring all issues are resolved in a timely manner. System KnowledgeMaintain a solid understanding of network architecture, Linux server environments, and application frameworks to troubleshoot effectively. Qualifications. Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in application support, database management, or related roles. Strong proficiency in MS SQL and PostgreSQL, including database programming and performance tuning. Experience with Docker for application deployment and management. Excellent troubleshooting skills with a focus on performance issues and application flow. Strong understanding of application architecture, transaction flow, and data flow. Familiarity with Linux server administration and network architecture. Exceptional communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders. Preferred Skills. Knowledge of monitoring tools for performance tracking and alerting. Familiarity with scripting languages (e.g., Bash, Python) for automation. Must skills :SQL (MS SQL, PostgreSQL), Docker, Application Troubleshooting, Performance Optimization. Show more Show less

Description As requested, Srivatsan shared the below updated /detailed JD . Please help upload it to the GTD portal for external hiring as a priority. Primary Skills: 9 to 10 years of experience in Linux Admin, Shell Scripting, Zookeeper and Ansible Tower (Writing Playbooks) Secondary Skills: 4 to 5 years of experience in Disaster Recovery, Server Migration (Application Migration), High Availability Infra understanding, 3 to 4 years of experience in Advanced troubleshooting skills, Load Balancer understanding and Types of load Balancing, Firewall, good debugging skills, knowledge on SSL certificate renewals, 2 to 3 years of experience in Project Management Skills and good in Good in communication and soft skills. Good if they knowPython Scripting, Splunk, Open shift, Kubernetes, Docker, Sybase DB Basics and AWS Basics LocationPreferably Mumbai or Bangalore Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To be defined Local Skills Linux;UNIX scripting;Apache ZooKeeper Languages RequiredENGLISH Role Rarity To Be Defined

General Summary: Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Minimum Qualifications: High School Diploma or equivalent. 1+ year of experience in IT, Engineering Support, or related area. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).Physical Requirements: Frequently transports between offices, buildings, and campuses up to 2 miles. Frequently transports and installs equipment up to 40 lbs.Job Responsibilities:Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems.Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide.Answer incoming customer phone calls and e-mail while providing superior customer service.Responsible for the ownership of incident creation, resolution and closure.Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests.Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution.Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer's issue.Utilize basic networking functions and support for e-mail clients is essential.Min. QualificationsGood verbal and written communications skills.Must be able to enunciate clearly over the telephone.Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities.Minimum of two years practical experience in the computing industry and corporate service-desk computing environment.7/365 availability is required. 24x7 shift model.Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking.Requires experience with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues efficiently. Collaborate with cross-functional teams to enhance system performance. Document and maintain accurate records of client issues and resolutions. Stay updated with the latest technology trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of system and application troubleshooting. Experience in providing technical support to clients. Knowledge of system maintenance and performance optimization. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education