Application Tech Support Practitioner

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

• Should have sound experience in providing L2 support for Storage Management and support on Pure/NetApp SAN Storage and performed Storage SAN Migration.
• Design and implement Pure Storage systems including installation, configuration, software upgrades, and storage provisioning.
• Alert and resolve any performance issues and notify end-users.
• Configure Replication for Disaster Recovery using Pure Protection Group Creation Recovery point and Snapvault/SnapMirror.
• Plan and implement best practices for SAN solutions.
• Create and update documentation for storage procedures.
• Troubleshooting Critical Storage issue related to Pure and NetApp.
• Provide architecture recommendations.
• Planning and Execution of Storage based Migration.
• SAN allocation/deallocation of Block Storage Technical Experience:
• Should have sound experience in Pure storage and NetApp Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone.
• Good knowledge on SAN Storage like ISCSI and FCP protocols.
• Experience with Brocade and Cisco SAN Switches.
• Experience on Storage Pools, Tiering, LUN masking and zoning.
• Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications.
• Should have knowledge about the ITIL framework.
• Azure Cloud certifications will be an added advantage. Professional Attributes:
• Strong written and verbal communication skills, interpersonal skills.
• Strong time management skills, problem solving and analytical skills.
• Supervise the team.
• Perform team management roles
• Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays. Educational Qualification:
• 15 years of mandatory education as per Accenture Standards.