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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

7 - 11 years

10 - 15 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

mpls vxlan kvm sdn nfv switching eigrp bgp networking openflow docker routing vlan linux cloud computing tcp python vmware ip software defined networking ospf stp sdwan hsrp troubleshooting openstack aws ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SDN NFV Software Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with clients to understand their issues and provide effective resolutions. Interpret client issues and design appropriate solutions based on deep product knowledge. Ensure smooth system operations by monitoring and resolving any technical issues. Maintain a high level of quality in all client interactions and system operations. Professional & Technical Skills: Must To Have Skills:Proficiency in SDN NFV Software. Strong understanding of network function virtualization (NFV) and software-defined networking (SDN) concepts. Experience in troubleshooting and resolving technical issues related to SDN and NFV software. Knowledge of network protocols and technologies such as OpenFlow, VXLAN, MPLS, and BGP. Familiarity with virtualization technologies such as VMware and KVM. Additional Information: The candidate should have a minimum of 7.5 years of experience in SDN NFV Software. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

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Accenture

www.accenture.com

Professional Services

Dublin

600,000+ Employees

36723 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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