Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Palo Alto Networks Firewalls Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will engage in resolving client issues and ensuring system functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication with clients- Implement system enhancements- Conduct system testing and troubleshooting Professional & Technical Skills: - Must To Have Skills: Proficiency in Palo Alto Networks Firewalls- Strong understanding of network security principles- Experience in firewall configuration and management- Knowledge of VPN technologies- Hands-on experience in troubleshooting network issues Additional Information:- The candidate should have a minimum of 5 years of experience in Palo Alto Networks Firewalls.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education