Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : DevOps Good to have skills : Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Troubleshoot and resolve technical issues reported by clients. Communicate effectively with clients to understand their needs and provide appropriate solutions. Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: Must Have Skills: Experience with Python (Programming Language) and Ansible skills. Must Have Skills: Proficiency in DevOps. Strong understanding of DevOps principles and practices. Experience with continuous integration and deployment tools such as Jenkins or GitLab. Knowledge of containerization technologies like Docker and Kubernetes. Familiarity with cloud platforms such as AWS or Azure. Ability to write scripts and automate tasks using scripting languages like Bash or PowerShell. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Additional Information: The candidate should have a minimum of 5 years of experience in Ansible and Python. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education