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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

wireless technologies networking protocols wireless communication troubleshooting operational excellence switching tcp gsm c++ python wan networking bgp telecommunication ospf iot routing vlan 3g linux lan lte ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Wireless Technologies Operations

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your in-depth product knowledge. Your role will be crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of system operations.- Develop and maintain comprehensive documentation of client interactions and resolutions to improve future support efforts. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Wireless Technologies Operations.- Strong understanding of network protocols and wireless communication standards.- Experience with troubleshooting and resolving issues related to wireless technologies.- Ability to analyze system performance and implement improvements.- Familiarity with client relationship management tools and techniques.
Additional Information:- The candidate should have minimum 3 years of experience in Wireless Technologies Operations.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner