Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : DevOps Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your in-depth product knowledge to diagnose issues and design effective resolutions. Your commitment to quality will be evident as you work diligently to maintain the integrity of our systems and enhance client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for team members to enhance their understanding of system functionalities.- Develop and maintain comprehensive documentation for troubleshooting processes and client interactions. Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps.- Strong understanding of continuous integration and continuous deployment practices.- Experience with cloud platforms such as AWS or Azure.- Familiarity with containerization technologies like Docker and Kubernetes.- Knowledge of scripting languages such as Python or Bash. Additional Information:- The candidate should have minimum 3 years of experience in DevOps.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education