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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

continuous integration ci/cd devops cloud infrastructure cloud automation devops python microsoft azure ansible docker configuration management cloud applications linux jenkins troubleshooting terraform shell scripting aws cloud computing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Cloud Automation DevOps

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to provide quality support, accurately defining client issues and designing effective resolutions based on your in-depth product knowledge. Your role will be crucial in maintaining client satisfaction and system performance, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Cloud Automation DevOps.- Strong understanding of cloud infrastructure and services.- Experience with automation tools and scripting languages.- Familiarity with continuous integration and continuous deployment practices.- Ability to troubleshoot and resolve technical issues efficiently.
Additional Information:- The candidate should have minimum 2 years of experience in Cloud Automation DevOps.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner