Application Support Specialist

Role: Technical Support

Location: Noida (Sec 135)

Shift: Rotational Shift (including night shift and rotational weekends)

Working Mode: 100% Onsite

Note: Strictly looking for immediate joiners with 1-3 years of experience as Application OR Production Support.

Description:

Responsibilities:

In this role, you will:

• BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to client’s product and engineering teams.
• WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and
• far-reaching consequences.
• EMPOWER OTHERS: Collaborate with your teammates and the client's Product and Engineering teams, including filing JIRAs to report reproducible bugs.
• RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).

Required:

• Fluent in the English language (both oral and written)
• 1+ years’ experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions.
• Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk.
• Excellence in task prioritization and evaluation of situational urgency.
• Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Enthusiasm for interacting and collaborating with other departments within client in your search for the solutions our customers need

Desired:

• Coming from a technical background
• Experience working with top-tier customers.
• Experience working with REST APIs.
• Experience working with JIRA, Confluence, Airtable and other project tools.