5105 Application Support Jobs - Page 6

Administer Windows and Linux servers and cloud infrastructure (Azure), manage backups and DR, and provide telecom/voice platform support for contact center technologies to ensure reliable service delivery. Responsibilities: Monitor backups, disaster recovery procedures and storage provisioning (e.g., Commvault, NetApp). Provide application support, monitor system health and capacity planning. Manage server/cloud infrastructure and application support. Provide Operating System Support (Windows ~90%, Linux ~9%, Mac ~1%). Support Azure Cloud Infrastructure. Document SOPs and support compliance audits. Execute patching schedules across servers and endpoints. Coordinate with application and infra...

Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring. Create, configure, and manage JMS queues and topics ; resolve issues related to stuck messages or delivery failures. Troubleshoot application and infrastructure issues related to WebLogic and JMS components. Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures. Work with Jenkins for building and deploying applications using Docker images . Maintain and optimize CI/CD pipelines ; support feature flag deployments using Unleash . Perform application performance monitoring using Dynatrace ; take proactive ...

Provide 2nd and/or 3rd level support, resolving complex technical issues. Log and track 2nd and/or 3rd level support requests, ensuring timely resolution. Review and oversee documentation including guides, FAQs and knowledge based articles. Collaborate with other IT teams to ensure seamless service delivery. Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs). Conducting system analysis, configuration management and develop improvements for system software performance, availability and reliability. Provide guidance and support to firstline support staff. Work with other IT teams to resolve systemwide issue...

Lead the design and implementation of systems infrastructure to meet business and client requirements. Monitor and optimize system performance, ensuring high availability and reliability. Troubleshoot and resolve complex system issues in collaboration with cross-functional teams. Implement and manage upgrades and enhancements to system architecture and infrastructure. Ensure compliance with industry standards, best practices, and company policies. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience youll need to have: 4+ years of experience in systems engineering 2+ years of experience with system design and implementation 2+ years of exp...

Point of Contact for all CSV related matters for GxP Computerized Systems and act as an interface between IT and Business for eCompliance topics in relation to GxP classified Computer Systems promoting a Quality Culture. Review and approve project related documents for GxP relevant systems including determination of GxP applicability for all GxP and non-GxP relevant systems. Establish trusted partnership with assigned IT Function with understanding of business drivers, and provide the needed day to day operational support. Review and approve the GxP impacted deviations, ensure appropriate CAPA are implemented. Contribute for the preparation of VMP and execute the plan for the systems associa...

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Provide Application support for banking applications. Aware of application used in T&M, Custody and PCM Clearing business functions. Technical support for UAT, Production and Project specific requirements. Should have knowledge of various regulatory applications used by business ...

Sr Application Support Engineer Chennai, Tamil Nadu, India Apply now Share Company Overview At Zuora, we do Modern Business . We re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experienc...

Teleperformance Global services is looking for Application Support to join our dynamic team and embark on a rewarding career journey An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end-users They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise Responsibilities of an Application Support Professional typically include:Troubleshooting: Identifying and resolving software application issues reported by users or discovered through monitoring systems User Support: Assisting end-users with technical questions, providing gu...

Issues & outages troubleshooting and quick resolution. Level-1 SR closures. Daily Checklist executions ( EOD and BOD Jobs) Daily Health Checks.(on Applications, Middleware and DB servers) Working on new server inductions DR Drill executions. Data purging activities. Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams. Basic knowledge in any monitoring tools. Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation. ARSIM Gaps Closure, Vulnerability closure. Compliance activities like OS patching, server maintenance. Port opening/firewall related process CR execution for application deployme...

Provide first-line support to RM queries on the Omnia Dashboards, CME, CSP, AI and other Frontline applications. Action user requests by following the agreed procedures, investigate and provide resolution for all requests received on (FLHD) Frontline helpdesk. Investigate and triage RM queries on client profitability and RoRWA, including root cause diagnosis on queries made regarding CP Systems and forwarding queries to relevant teams as needed. Resolve queries related to RoRWA for source of revenue related data, source of risk weighted assets, liquidity premium, and expected loss data, and source of cost data, which require changes in the underlying systems or data. Report technical issues ...

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software ...

Responsibilities As a team member of APS , you will have to : Provide L1/L2 Application support to Front Office and Operations users. Ensure adherence to APS support roster in terms of mailbox, web portal and hotline. Ensure batch related issues are attended and resolved on time Adhere to Service Level objective target and roadmap Escalate timely to Head of APS on possible risks, escalation matters and management issues. Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures Review and create application Support knowledge a...

Primary PL/SQLL/SQL Expertise: Proficient in writing, debugging, and optimizing PL/SQL code, including stored procedures, functions, packages, and triggers. Database Design and Management: Understanding of database modeling, normalization, and performance tuning, including the ability to analyze and optimize database queries. Scripting and Automation: Proficient in Linux/Unix systems along with Shell Scripting. Ability to automate tasks and build scripts for deployment, configuration, and other DevOps activities. Cloud Infrastructure Knowledge: Strong understanding of cloud architecture best practices, standards and services Good knowledge on container manager (Docker) and container orchestr...

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications. Key Responsibilities Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support. Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL proc...

Position Purpose Incumbent will be responsible to offer support and technical assistance to users who are using ReadSoft, PDAP, Basware, Ivalua and Tymetrix applications in BNPP Scope. Responsibilities Roles and Responsibilities Thorough understanding of accounts payable workflow in application Handling all daily activities of L1 support and being an effective back up for L2 support Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee ...

JOB RESPONSIBILITY:Provide technical support to users on GIS based application, Co-ordinate with L2 & L3 support team, Evaluate issues, troubleshoot, GIS application is must. E.g. Smart Inventory or Network Engineer.

Position Purpose To Work on the support and technical assistance to users using applications in BNPP Scope and also responsible for Project management activities for offshoring initiatives/Tool Deployment Responsibilities Roles and Responsibilities Thorough understanding of accounts payable workflow in application Handling all daily activities of L1 support and being an effective back up for L2 support Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should...

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provid...

Position Purpose The Application Production Support squads within Agile Production Services Tribe work together with the tribes and Release Engineers on the release of applications on the infrastructure provided by our partners. They also provide 24/7 Level 2 support for certain of these applications. And they assist during the infrastructure releases that involve these applications. Responsibilities Second line support for applications Coordinate production deployments (creation of runbooks + follow-up during the complete deployment). Responsible for monitoring / documentation / life cycle management of these environments and participation in a correct H20 (Handover to Operations). Being fl...

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining t...

Role & responsibilities Providing technical and functional support: Providing technical and functional support Managing incidents within the scope Guaranteeing the eradication of problems Implementing monitoring and supervise the applications technical and functional components: Implementing the system and parameters used to monitor its scope Monitoring the smooth implementation of processing according to the production plan Checking the functional and technical quality of the interfaces / transfers between applications Monitoring the condition of the applications technical components Ensure that the application meets its functional requirements and operates as intended Checking the proper r...

Position Purpose Senior Support Analyst will be responsible to provide level 1 and level 2 functional and technical support, role will require high level of commitment and pro-activeness to maintain the 24*7 availability of the applications leveraging on other sites in follow the sun model. Support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events. Maintaining the application Infrastructure & peripherals in production and staging, managing obsolescence & upgrade activities, Role will be responsible for resolving user queries and provide functional support utilizing systems technical architecture knowledge. Ens...

Position Purpose BMC Discovery has been CIBs primary automated discovery solution since 2010. As part of an internal program, one of the critical focusses is on IT Asset Obsolescence. BMC Discovery has been flagged as a process-critical tool to provide data for: run time environment & environment management software, technical & operational software, bespoke software and business software. The data required is primarily software product version data. The core activities will be BMC Discovery TPL development, testing and release management. Engage with the vendor BMC to ascertain the TKU supportability of each product and with internal software subject matter experts. Responsibilities Direct ...

Position Purpose Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal. Associate will be responsible for performing daily tasks related to Income process carried out in the principal lending department. He/ She will work on the daily tasks, monitor the Income events, and process the payments, Redemption event and reconciliation of claims. directly reports to the Team Manager of the Income. The staff will be working closely with Paris management, Relationship management, Front office, and external Brokers /counterparties as part of their daily BAU. Responsibilities Direct Responsibilities Keep up an...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Key Responsibilities: ...