1499 Application Support Jobs - Page 49

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications. Description As an Application Support Associate, you will be responsible for: Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e. g. Access Requests, AD Group and permission set changes) . Triages, diagnoses, and investigates application issues and works with the end-user through resolution . Manages case workflows within and across JLL s service tools, using reports to manage work . Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user . Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization . Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting . Documents case resolution and leverages existing documentation to ensure a consistent experience for end users . Executes application validation testing after any engineering activities have been completed ( e. g. server upgrade) . Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported . Works with other application specialists to actively improve messaging consistency and efficiency of resolution . Completes administrative requests in support of the product support organization and partner teams . Trains users and technology partners 1:1 as requested . Qualifications / Experience Comfort with documentation tools or willingness to learn (Confluence, as an example) Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner) Basic knowledge of Excel reporting/querying large datasets; or willingness to learn Willingness and ability to learn new or tangential technology products to supported product(s) Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred Advanced English and secondary language fluency in speaking, reading, and writing is required 1+ years of application support experience; or 2 years of experience in technical support People Skills Commitment to Excellence in customer/user support [documented example or letter of recommendation required]. Excellent interpersonal, communication, problem-solving and organizational skills. Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. Ability to work independently, unsupervised, and as a team player. Location: Remote -Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ROLE SUMMARY: • To manage and enhance the IT service delivery and application support of KYC and TPRM data and technology processes supporting Financial Crime, aligned with regulatory requirements and commitments, internal policy frameworks, and relevant technology standards. The ideal candidate needs to have a strong background in IT application support / service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. They should also have experience working with KYC, Transaction Monitoring, and/or similar regulated processes. We are looking for an experienced individual with previous experience in E2E application lifecycle management, including incident, problem and change management, service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. In addition, you will be playing a key role through the transformation programme, including proactively supporting and guiding the development teams through current state challenges, opportunities and lessons learnt. RESPONSIBILITIES: Run the Financial Crime BAU processes and ensure all application integrations are functioning as expected. Monitor and review daily integration jobs, verifying successful execution and identifying any anomalies. Diagnose and perform root cause analysis (RCA) for any integration job failures related to Financial Crime application integrations. Lead knowledge and transition from the current teams into dedicated Financial Crime technology support teams, Data Quality (DQ) analysis, and detailed activity level documentation. Use ITIL framework to implement strong service management processes to deliver consistent, efficient and stable services to the GC, KYC and TM clients. Be part of the technology support team to manage business-critical daily processes for Financial Crime delivery. Enhance and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Develop and enforce data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements. Collaborate with various teams and functions to understand their data processes and needs. Provide guidance and support in establishing efficient data collection, storage, and retrieval processes. Monitor and analyze the performance of the current state of technical processes to identify areas for improvement, implement upgrades, and solve any issues to minimize downtime. Conduct regular data audits to identify and resolve data quality issues, ensuring the accuracy and reliability of data used for reporting and analysis. Train and support end-users with current processes, providing guidance on data entry, extraction, and interpretation. Stay up-to-date with industry trends and changes to internal technology standards and ways of working to identify opportunities for innovation and improvement within the organization. Collaborate with other IT teams and vendors to manage system integrations and data interfaces with other business applications. Prepare and present reports and analyses to support strategic decision-making processes. SKILLS: • Solid background in IT application support management or IT service management in large financial services organisations with KYC, Transaction Monitoring, and/or similar regulated processes. • Previous experience in E2E BAU lifecycle management, including incident, problem & change management, knowledge and service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. • ITIL Foundation certification preferred or strong working knowledge of ITIL framework and its processes. • Deep technical knowledge and experience in managing complex MI and reporting applications. • Technical tools / skills: SQL, Alteryx (or similar data profiling and analysis), PowerBI (or other BI tools), ServiceNow (or similar ITIL applications). • Proficient in database management and data analysis tools. • Excellent problem-solving and troubleshooting skills to identify and resolve system issues. • Ability to develop and implement data management policies and procedures. • Good project management skills to lead and coordinate system upgrades and integrations. • Excellent verbal and written communication skills to effectively interact with stakeholders at various levels. • Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology.

Application Support Engineer (Python + Database), Experience 4+ Yrs Location Chennai/Noida, CTC: 18 LPA, Python -code reading, should be able to troubleshoot analyze logs, support applications & coordinate with development teams for issue resolution.

SUMMARY Job Description: Java Production Support Specialist Location: Gurgaon We are seeking a Java Production Support Specialist with 8+ years of experience to join our team. The ideal candidate should have hands-on experience with Java and Microservices, as well as a strong background in managing BAU or support teams. Additionally, the candidate should be adept at stakeholder management. Requirements Requirements: 8+ years of relevant experience in Java with Production Support Hands-on experience with Java and Microservices Experience in managing BAU or support teams Strong stakeholder management skills

Roles and Responsibilities Collaborate with development teams to identify and fix bugs, errors, and defects in the application. Provide technical support to customers via phone, email, or chat for software applications. Document customer feedback and suggestions for future product improvements. Desired Candidate Profile 1-3 years of experience in application support or a related field (software engineering). B.Tech/B.E. degree in Computers or equivalent from a recognized university. Strong understanding of computer science concepts including algorithms, data structures, object-oriented programming languages such as Java/C#/C++ etc., .Net framework.

Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback. Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for interacting with clients and team members. Problem-solving : Ability to troubleshoot and resolve issues effectively. Project Management : Proficiency in managing application enhancements workstream and tracking progress. Customer Service : Strong focus on customer satisfaction and service improvement. Qualifications: 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is an opportunity to work in a fast-paced start-up, learn the Icertis platform and CLM domain, and become an expert on how customers use Icertis. The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

Role & responsibilities: Ensure On-time Applications support across all modalities within the Territory. Responsible for self and all clients within the region. Provide timely application (hands on) training and technical support to existing and new customers. Provide support to sales team in technical discussions for prospective customers. Provide trouble-shooting and address customer queries. Responsibilities: Application Support / provide training on Molbio's instruments and products. To coordinate with the sales team and customer to ensure readiness of site for application training and plan for training. Provide onsite training to new customers and re-training to existing customers in order to enhance optimal utilization of Molbio's instruments. Joint working with the sales team to support sales Participation in technical discussion during the ongoing sales process with prospects. Drive media sales and revenue generation. Work with regional Branch manager to achieve and deliver business objectives Participate in sales review meetings and work closely with Regional manager to meet the business objectives and achieve budget numbers. Able to complete complicated application calls and service assignments Preferred candidate profile Graduate or Post-Graduate in Science or Medical Lab Technology Prior experience in Diagnostics, working in or with a field force team. 2-3 years of experience is necessary. Ability to build excellent relationships with the different stakeholders including end-users, customers. Knowledge of the local market

Job Title : Technical Support Engineer Enterprise Customers Company: Tech Mahindra Location: Bangalore (Work from Office) Experience: 2–6 years Shift: Night Shift (Predominantly US hours) Employment Type: Full-Time Job Summary: Tech Mahindra is looking for skilled Technical Support Engineers to join our team in Bangalore. This role involves supporting enterprise customers, troubleshooting network and application-level issues, and working across Windows and/or Linux environments. Candidates should have strong technical and communication skills, with experience in a global support environment. Key Responsibilities: • Deliver high-quality technical support to enterprise customers over phone, email, and remote tools. • Troubleshoot and resolve complex issues related to networking (TCP/IP, DNS, DHCP, routing, switching, VPN). • Investigate and resolve application-level issues including performance, configuration, and integration. • Provide OS-level support for either Windows or Linux-based environments. • Document detailed case notes, resolution steps, and known issues in the internal knowledge base. • Collaborate with engineering, product, and escalation teams to ensure timely issue resolution. • Adhere to SLAs and provide prompt updates to customers throughout the resolution process. • Participate in night shift coverage and on-call rotations, as required. Required Skills & Qualifications: • 2–5 years of experience in technical support, preferably for enterprise or global customers. • Solid understanding of networking technologies and troubleshooting: TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs. • Hands-on experience with network devices (Cisco, Juniper) is an advantage. • Strong troubleshooting experience on Windows and/or Linux platforms. • Familiarity with support tools like Wireshark, system logs, or remote debugging tools. • Excellent communication skills (spoken and written) and ability to work independently. • Strong customer service orientation and problem-solving skills. Preferred Qualifications: • Certifications such as CCNA, Network+, Linux+, or Microsoft certifications. • Experience working in a 24/7 support or global delivery model. • Exposure to ITIL-based service management practices. Notice Period: Immediate Joiners Preferred Work Mode: Work from Office – Bangalore Shift Timing: Night Shift (US Hours) Role & responsibilities Preferred candidate profile

Role: Support Lead Job-Type: Full-Time Years of Experience: 7-12 Years Location : Chennai- Hybrid- (3 Days WFO) JD: We are hiring a Support Lead to manage a cross-regional team supporting Core Banking, Merchant, and Biller systems across the US, India, and EU. The role demands strong process and technical leadership to ensure effective service delivery, team coordination, and regular client communication. Key Responsibilities: • Lead a team of 4-6 members providing L1 to L2 support across multiple regions • Drive process and tech support efficiency through KPI tracking and operational best practices • Act as the first escalation point for support issues and coordinate timely resolutions • Conduct weekly client reporting calls and manage daily client escalations • Ensure alignment with SLAs, incident response, and service delivery standards • Collaborate with cross-functional teams for process improvement and documentation • Oversee onboarding, KT, and continuous development of team members Senior Process and Tech support leads with domain knowledge in Core Banking, Merchant, Billers and Payment processing systems. Basic knowledge of technology in Java, SQL is preferred.

We are looking for a motivated and skilled .NET Developer with SQL Support experience to join our growing team. In this role, you will contribute to the development and support of .NET applications, as well as assist in managing and troubleshooting related SQL databases. This is an excellent opportunity for a professional with 2-4 years of experience who is passionate about enhancing the performance and reliability of both applications and databases. Key Responsibilities: Develop, maintain, and support .NET-based web and desktop applications using C#, ASP.NET, MVC, and Web API. Write efficient SQL queries, stored procedures, and perform database optimization on SQL Server. Troubleshoot and resolve issues in both .NET applications and SQL databases. Collaborate with the development team to implement new features and functionality for existing applications. Assist in designing and developing database schemas, tables, and relationships for new applications. Perform regular database maintenance, backups, and performance tuning to ensure reliability and scalability. Participate in code reviews and follow best practices for development and SQL query optimization. Monitor application and database performance, identify bottlenecks, and provide solutions to optimize them. Provide timely support for production environments and resolve critical issues in a fast-paced setting. Document technical solutions, procedures, and troubleshooting steps for future reference and training. Required Skills and Qualifications: 2-4 years of experience in .NET development with strong knowledge of C#, ASP.NET, MVC, and Web API. Hands-on experience with SQL Server (including writing and optimizing queries, stored procedures, and functions). Strong understanding of relational database concepts and database design. Experience with debugging and troubleshooting application issues and SQL-related problems. Familiarity with front-end technologies like HTML, CSS, JavaScript, and jQuery. Knowledge of version control systems (Git, SVN). Strong problem-solving and analytical skills. Excellent communication skills and ability to work effectively in a team environment. Ability to handle multiple tasks and prioritize effectively in a dynamic work environment. Knowledge of Agile/Scrum methodologies is a plus. Preferred Skills: Experience with Entity Framework or other ORM tools. Basic knowledge of cloud services like Azure or AWS. Familiarity with reporting tools such as SSRS or Power BI. Understanding of automated testing techniques and unit testing frameworks. Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2-4 years of hands-on experience in .NET development and SQL database support.

Senior Functional EBS Consultant Full-time DepartmentEnterprise Applications Company Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Were also an award-winning employer reflecting how employees are at the heart of Version 1. Weve been awardedInnovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. Were focused on our core values; using these weve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. About The Role We have an exciting new role for an Oracle EBS Functional Consultant to work as part of Version 1s Managed Services (MS) ERP practice. Working as part of a team of consultants, the primary role will be the functional support of Oracle e-Business Suite applications across a wide range of EBS modules and client specific customizations. Provide day to day application support for a variety of clients. Requirements gathering and documentation for business changes. Work with technical consultants to deliver client requirements. Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized and managed through to completion. Managing Incidents within the set-out SLAs and ensuring Incidents are updated timely with the expected quality of data and information. Identifying problems and work with key stakeholders to address the root causes. Providing end user application and functionality training. Creating test plans and coordinating testing with the different stakeholders. Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building. Help ensure that MS ERP initiatives follow the proper planning, scheduling and management processes. Assist with risk management and change management on projects. You will have a proven track record of supporting Oracle for mid to enterprise level organisations, across multiple sectors. We are looking for an individual who enjoys a fast pace, can prioritize workload and is eager to gain industry experience. You will be experienced in identifying process improvements that translate into Value Level Agreements and tangible business benefits to the customer. Qualifications A minimum of 7years experience as an application support consultant or similar role. Experience ideally in Oracle implementations and/or upgrades Previous experience of any or all: Purchasing, iProcurement , iSupplier Portal, Account Payables, Accounts Receivable, Cash Management, General Ledger, Fixed Assets Must have good experience translating business requirements and design into functional solutions ITIL process Knowledge Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. Cookies Settings

locationsIN - Bangalore posted onPosted 10 Days Ago time left to applyEnd DateMay 30, 2025 (13 days left to apply) job requisition idR139071 A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. MollerGroup. Connecting and simplifying trade to help our customers grow and thrive. With a dedicatedteam of over 80,000, operating in 130 countries; we go all the way to enable global trade for a growingworld. From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller - Maersk isdeveloping solutions that meet customer needs from one end of the supply chain to the other. Team / Opportunity At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model. Who we are looking for 5+ years of Cargowise support engineer's responsibilities include: Bachelors/masters degree in computer science, Information Technology, or Engineering Providing second and third line support to users of the CW1 service desk Investigating support service level deviations and performing proactive troubleshooting Leading CW1 deployments and in-country engagements, including new country implementations Troubleshooting existing customizations workflow, tag rules files received via eAdaptor Demonstratable technical knowledge and expertise of CargoWise Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis Experience in SNOW and handling of tickets before (preferred but not required) Producing comprehensive supporting documentation Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications Proactively learning and sharing upcoming CW1 features Identifying continuous improvement opportunities Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NetApp NAS Architecture and Design Good to have skills : Storage Area Networks (SAN) Architecture and Design Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: Should have sound experience in providing L3 support for Storage Management and support on NetApp Cluster mode and NetApp CVO Design and implement Cluster mode and systems including installation, configuration, software upgrades, and storage provisioning. Administer Fibre Channel SAN fabrics, including installation, configuration, zoning, software upgrades, and maintenance of switches. Design and Configure Replication for Disaster Recovery using Recovery point and SnapMirror. Plan and implement best practices for NAS and SAN solutions. Create and update documentation for storage procedures. Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Troubleshoot and resolve technical issues related to applications. Collaborate with cross-functional teams to identify and solve issues within critical business systems. Provide support to end-users and address their queries and concerns. Contribute to the improvement of application performance and stability. Stay updated with the latest technologies and industry trends to enhance application support services. Professional & Technical Skills: Should have sound experience in Cluster mode and Pure Storage high Availability, Disk technologies, RAID Levels, Snapshot/Snapvault technologies and Flexclone. Good knowledge on CIFS, NFS, ISCSI and FCP protocols. Experience with installation, configuration and management of storage arrays and switches expected. Experience with Brocade and Cisco SAN Switches. Experience on Storage Pools, Tiering, LUN masking and zoning. Proven skills in understanding customer storage requirements, implementing Fiber Channel and iSCSI SAN solutions, and integrating different operating systems and applications. Should have knowledge about the ITIL framework. Relevant certifications will be an added advantage. Must To Have Skills:Proficiency in NetApp NAS Architecture and Design. Good To Have Skills:Experience with Storage Area Networks (SAN) Architecture and Design. Strong understanding of storage technologies and concepts. Experience in designing and implementing NetApp NAS solutions. Knowledge of storage protocols such as NFS, CIFS, and iSCSI. Familiarity with storage management tools and techniques. Ability to troubleshoot and resolve storage-related issues. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 2 years of experience in NetApp NAS Architecture and Design. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective troubleshooting and resolution of application issues. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to enhance application performance. Conduct regular audits to identify areas for improvement. Professional & Technical Skills: Must To Have Skills:Proficiency in Electronic Medical Records (EMR). Strong understanding of software troubleshooting and debugging. Experience in analyzing and resolving complex application issues. Knowledge of database management systems and SQL queries. Familiarity with ITIL processes and incident management. Good To Have Skills:Experience with healthcare industry applications. Onbase, RightFax, API Time and Attendance Additional Information: The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualifications Any degree 15 years of Full time education

SUMMARY IT Product Coordinator Our client, a leading IT Technology & Services Management MNC, is in need of an experienced IT Product Coordinator to provide support for the operation and development of small enhancements for business-managed applications. The ideal candidate will take on internal product responsibility for designated IT products or product groups, facilitate communication between various teams, manage budgeting and vendor relationships, and offer user support. This position is located in Hiranandani Garden, Powai, and candidates who are open to relocating to Mumbai are encouraged to apply. Experience: 6+ years Requirements Key Responsibilities: Coordinate with stakeholders to support the operation and development of small enhancements for business-managed applications. Assume internal product responsibility for designated IT products or product groups. Facilitate communication between various teams to align project objectives and ensure timely delivery. Manage budgeting and vendor relationships related to IT products and services. Provide user support by acting as a liaison between users and the product teams. Assist with project management office (PMO) functions to ensure adherence to project timelines and objectives. Maintain documentation related to product management, application enhancements, and stakeholder engagement. Qualifications: 4 to 8 years of experience in a coordination or product management role. Strong stakeholder management and communication skills. Knowledge of budgeting and vendor management processes. Familiarity with product management principles and application lifecycle. Ability to collaborate effectively with cross-functional teams. Proficiency in project management methodologies and tools. Preferred Skills: Understanding of application development processes. Strong organizational skills and attention to detail. Problem-solving abilities and a proactive approach. Nice to have: Good communication skills with German at minimum B1 level Experience as an IT Project Manager In - depth project finance knowledge Behavioral Skills: Good interpersonal, communication and organizational skills relevant to the role. Willingness to learn and quickly adapt to changing requirements. Proactive approach to identifying issues and presenting solutions and options Ability to direct and guide teams as relevant

Key Purpose The Application Support Analyst will support Vitality Groups systems, applications and services by providing technical support to customers and partners around the world. The Application Support Analyst will drive the resolution of non-major incidents and service requests in accordance with defined Service Level Agreements and Operational Level Agreements. This role requires working flexible hours due to the 24x5 nature of the function. Passive standby during weekends is also required in the event of major incidents. The ideal candidate will have experience supporting systems in production in a cloud based environment. Areas of responsibility may include but not limited to 1st line troubleshooting, application of work arounds and service restoration using available tools, knowledge base and Standard Operating Procedures Investigate, debug and troubleshoot code in order to resolve problems and defects. Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified Service Level Agreements/Operational Level Agreements Assist with communication, creation, maintenance, scheduling and distribution of reports Ensure all incidents logged meet the minimum entry criteria to enable efficient debugging Application and verification of known solutions or Standard Operating Procedures to Incidents and Service Requests (e.g. assisting with the restarting of services on request, data fixes, ad-hoc data extracts and query executions, etc.) Proactive ticket status updates and escalation/follow ups where applicable Verify resolution with end-users and resolve assigned Incidents and Service Requests Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) in order to provide input for continuous improvement initiatives regarding ticket trends and opportunities for improvement of processes and procedures Record and classify received alerts and events and initiate an immediate effort in order to restore a failed IT Service as quickly as possible as per severity classification and associated Service Level Agreements Analysis of logs in the error queue and initiating resolution with the respective resolver group Evaluation and escalation of Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Team Leader/Manager according to the agreed priority and severity of the incident Collaborate with other VG work streams to troubleshoot and restore services in the event of outages Escalate risks and issues to management timeously depending on severity and impact Create and submit knowledge articles Provide knowledge transfer and upskilling of direct subordinates, peers and junior analysts Available for on-call and emergency response rotation as needed Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Review records produced by Junior team members and provide recommendations for improvement and enhance processes where applicable. Participate in various cross-functional forums and work streams to contribute to the improvement and implementation of policies, frameworks and standards. Personal Attributes and Skills Communicates effectively Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver Education and Experience Education: BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification Formal Java Qualification (Advantageous) Experience: More than 5 years of experience in an Application Service Desk and Development Role Customer support experience (Advantageous) ITSM Tools (ServiceNow experience Advantageous) SDLC experience (Advantageous) Knowledge: Java, SQL, JSON, GIT, Core Java, Advantageous: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Clients

Job description, Hiring for Java & SQL application support with experience range 5 years & above Mandatory Skills: Java , SQL, Application support Location - Bangalore Education: BE/B.Tech/MCA/M.Tech/MSc./MS Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: BMC Control M. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role ? ? ? ?

Technical Support: Provide timely and effective technical support to resolve Smartsheet-related issues and bugs Configuration Expertise: Customize and configure Smartsheet modules to meet the specific needs of various teams within the company Required Candidate profile Module Development: Collaborate with teams to design and develop new Smartsheet modules Continuous Improvement: Stay updated with the latest Smartsheet features and best practices

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Application Support Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are hiring for one of the leading MNC's Role - Customer Support/ Application Support (Contractual) Experience Req - 3+ Years Location - Pune Description: The Technical Support Analyst/Staff Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. Qualification: • Minimum 3 years in a Technical Support Role with software product. • Linux/Unix Certification is a plus • Strong knowledge on one of the UNIX/Linux operating systems. • Basic knowledge of windows and experience on application/production server. • Added Advantage o Database (Basics of PL SQL, DB-log analysis, system activity report, etc) o Windows Administration Active Directory, Domain controllers. o Knowledge of Cloud, Dockers, Kubernetes o Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM) o Powershell and Kerberos Authentication • Hands-on experience of troubleshooting on operating systems. • Excellent Communication skills & experience on working with global customers. • Good troubleshooting skills and Flexible with work hours. • Ready to work in rotational shift and/or weekend shift. Desired and Required Skills: • Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x • Basic knowledge of TPL Programming and Application Modelling • Experience integrating BMC Discovery with CMDB and/or ServiceNow. • ITIL Foundation Certification is a plus

NOTE : Interview mode : Face to Face at Hyderabad SaaS Engineering ( Oracle Cloud Service Center ) is looking for ideal candidate who can : - • Technical Resolution of Service Issues • Automation of day-on-day operation work. • Troubleshooting: have a deep understanding of SaaS services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur • Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation. • Stay informed of new technologies , Innovate Oracle Cloud Service Center You will be joining the OCSC (Oracle Cloud Service Centre) as an SR0 (site reliability operator). Your job role will be helping Oracle ensure the availability of cloud services 24x7.365. You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. We are responsible for preventing customer impacting events and when incidents do impact customers, we are accountable for solving those issues quickly while working to ensure those issues do not happen again. We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized/Containerized infrastructure. As a member of the Oracle Cloud Service Centre team, you will be surrounded by willing to help individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.OCSC Mission: Safeguard all SaaS services by preventing problems; and when problems do occur, solving them quickly and completely.The Oracle Cloud Service Centre monitors and responds to Service Events that are impacting our SaaS customers' ability to use their services Responsibilities Your Role/Opportunity:An opportunity for Service Reliability Operator (SRO) who will ensure the availability and resiliency of our Cloud services 24x7x365. The ideal candidate will have a pulse on the Oracles SaaS services and be accountable for the troubleshooting and resolution of service issues.Additionally, you will have the opportunity to create future automation and tooling that will allow us to continuously improve our service. Your role in driving improvements in availability, effort and velocity will delight our customers with and while reducing costs of Operations.You will leverage excellence in communication, technical/business analysis, problem solving and attention to detail to methodically resolve issues. What Youll Do: Technical Resolution of Service Issues Automation of day-on-day operation work. Troubleshooting: have a deep understanding of our services and dependencies in order to respond quickly and efficiently to major incidents and minimize service disruptions when they occur Identify the processes which becomes bottlenecks in operations management and resolve them through process improvement, automation. Stay informed of new technologies , Innovate Ownership: understand internal team process and ensure compliance with them. Administer production servers/services and test system health Offer mitigation paths to accelerate the process of system recovery Work with system monitoring and alerting tools to identify trouble source Execute defined SOPs to avoid or reduce event impact duration Undertake Incident Command training and experience working on an on-call rotation Our ideal candidate : BS degree in CS, EE, or equivalent 4+ Years work experience in supporting Production Services Strong knowledge on Unix/Linux/window OS Application support experience in SaaS (software as a service) environment Strong knowledge on SQL ( writing query, Joins, View, Hint etc) - Execute, debug and test SQL programs Excellent Working / Troubleshooting experience in Application Middleware / Tomcat/WebLogic Server Knowledge of Oracle Database Administration Understanding API calls ( Web Services (e.g., RESTful, SOAP) Exposure to DevSecOps Tools Demonstrable experience in one or more scripting/programming languages: Python, Java, shell Strong communication and analytical skills Understanding of virtualization /containerized solutions (Dockers, Kubernetes) and Cloud services Able to work as part of a shift in a 24x7x365 operations team. Understanding of monitoring / Log management tool/dashboards (Prometheus, Grafana, Kibana or Equivalent AppD, Splunk) Excellent problem-solving skills Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks. Handles complex problems with a positive "can do" attitude Team player and able to work with others all skill levels