1499 Application Support Jobs - Page 48

Job Summary: As an Application Support Engineer at L1 Support, you will be the first point of contact for customers experiencing issues with software applications. Your role involves diagnosing and resolving basic application problems and providing excellent customer support to ensure smooth resolution of end- user issues. Key Responsibilities: Should have CRM Banking Domain experience (Mandatory) Respond to customer inquiries and provide technical support for software applications via phone, email, and chat. Diagnose and resolve basic application issues. Document and track issues in the ticketing system. Escalate complex problems to L2 support teams. Follow up with customers to ensure that issues are fully resolved. Maintain technical documentation and service catalog for applications. Participate in team meetings and contribute to knowledge sharing. Qualifications: High school diploma or equivalent; an associate or bachelors degree in IT is a plus. Previous experience in a technical support or customer service role. Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Ability to work independently and manage multiple tasks simultaneously.

Key Responsibilities: WebLogic Server Administration: Installation, configuration, tuning, and troubleshooting of Oracle WebLogic Server. Deploy and manage Java-based applications on WebLogic. Perform regular health checks, patching, and upgrades for WebLogic environments. Application Support: Collaborate with development and operations teams to deploy and manage banking applications. Ensure application uptime and minimize downtime through proactive monitoring and alerting. Troubleshoot and resolve WebLogic-related issues in production and non-production environments. Performance Tuning and Optimization: Monitor and analyze the performance of WebLogic and Java applications. Implement and configure performance-enhancing measures such as load balancing, clustering, and JVM tuning. Security and Compliance: Implement and enforce security policies for WebLogic Server, including user authentication, authorization, SSL configurations, and encryption standards. Ensure compliance with internal and regulatory requirements within the banking domain. Disaster Recovery and High Availability: Configure and maintain WebLogic clusters for high availability and failover. Implement disaster recovery plans for WebLogic environments and perform regular DR drills. Log Management and Troubleshooting: Analyze logs for system behavior, performance bottlenecks, and errors. Work with application developers and DBAs to resolve complex issues affecting WebLogic and applications. Collaboration and Documentation: Collaborate with cross-functional teams (DevOps, security, network) to optimize the entire application stack. Create and maintain technical documentation, including standard operating procedures, configuration guides, and troubleshooting steps. Upgrades and Patches: Plan, test, and execute WebLogic server upgrades and patches. Keep abreast of WebLogic and Java updates, applying them as necessary in a controlled and tested manner. Skills & Qualifications: Education: Engineering degree in Computer Science, Information Technology, or a related field is mandatory Experience: Minimum of 5 years of hands-on experience administering Oracle WebLogic Server in large, production environments, preferably within the banking or financial services industry. Strong experience in deploying, monitoring, and troubleshooting Java-based banking applications. Technical Skills: Proficient with Oracle WebLogic Server (10.x, 11g, 12c). Familiarity with Java, Java EE, JMS, and JDBC. Experience with clustering, load balancing, and WebLogic Domain and Server configurations. Expertise in shell scripting, automation tools, and monitoring tools (e.g., Nagios, AppDynamics, Splunk). Experience with databases (Oracle, SQL Server, etc.) and web servers (Apache, IIS). Familiarity with containerization and cloud platforms (AWS, Azure) is a plus. Soft Skills: Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills and ability to work collaboratively across teams. Ability to manage multiple tasks in a fast-paced, dynamic environment. Familiarity with ITIL and incident management processes. Desirable Skills: Experience with banking applications such as core banking systems, payment processing systems, or financial transaction platforms. Knowledge of enterprise-grade monitoring tools (e.g., Oracle Enterprise Manager). Experience in DevOps practices and CI/CD pipelines. Familiarity with regulatory standards and compliance requirements in the banking domain (e.g., PCI DSS, SOX). Working Environment: The position may require on-call support and occasional after-hours maintenance. Work within a team-oriented environment with collaboration across IT infrastructure, development, and security teams.

Experience: 2 to 4years Mandatory skills- SQL Server Preferred Skills: - Crystal report Responsibilities:- 1) Installation of MS SQL Server, ERP software. 2) Provide proper Training of software to user. 3) SQL queries optimization - Clauses, functions, etc. 4) Programming in VFP9. 5) Reports designing in Crystal report and Dados. 6) Analyzing issues in software and solving ASAP. 7) Customization in software. 8) SQL database backup. 9) Implementation & Support Requirement: - Should be able to provide support to client virtually or visiting at client location (Preferred Male Candidate only)

Role & responsibilities: Design, develop and implement technical solutions in Microsoft Azure environments using .NET and other programming languages Work with business analysts and end users to define system requirements Work with the functional testers to ensure accuracy and solution integrity Frequently communicate with users, and team members during program development to review progress and ensure that requirements have been met. Evaluate best approach to solve problems Present solutions and recommendations to stakeholders. Provide technical training and mentoring to other teams and team members Requirements: Excellent Written/Oral communication skills in English Minimum 4 years of development experience is required on below technologies: Azure Logic Apps Azure Service Bus Azure Web/API Apps Azure Functions Azure SQL Database / Cosmos DB Minimum 4 years of experience in enterprise software development using .NET stack, including: REST APIs, Web Applications and distributed systems Working knowledge of security best practices (e.g. OWASP) Experience in NoSQL data stores development is an asset Non-Technical Skills: Excellent Written/Oral communication skills in English Quick learner Passionate for technical excellence Self-motivated worker, that can complete tasks under minimal supervision Ability to work under pressure Team Player Comfortable performing component demonstration in front of key business holders, PMs, and clients. Domains worked on: CPG, Retail, Logistics, Banking Project type: Application Development and Support

Overview The role will provide IT support related to the MUFG Retirement Solutions application environments and interfaces, both, on-prem and cloud. This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments. Key Accountabilities and main responsibilities Strategic Focus Assist with the transition to cloud & cost optimisation initiatives. Identify, collect requirements, develop workflows to automate application support processes. Analyse, develop and implement process to secure, reduce downtime and optimise application performance. Operational Management Ensure service requests are appropriately actioned according to service levels and performance targets. Provide technical support to core business application environments to ensure 24x7 availability. Provide support in large complex application environments especially working in complex and secured cloud platform like Azure. Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to support Enterprise business applications and associated integrated system environment solutions. Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces. Provide IT support to business applications through systems problem solving and maintenance. Ensure IT Systems stability fixing minor issues within the application development framework. Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues. Support application systems as required by business units including installation of software and configuration. Provide High Availability (HA) management and Disaster Recovery (DR) Support. Completion of regular tasks to support team SLAs. Manage code release and deployment across multiple platforms when required. Support both production and non-production environments. Contribute to improve efficiency of IT Operations process and procedure. Provide system and environment related KPIs as required. Assist to scope system change requirements. Provide effective support and minimise downtime to the business by liaising with developers, back end support, database administrators and vendors. Collaborate with other team members to improve the overall performance delivered to customers. Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment). People Leadership Provide training to the IT support teams on supported tools and environments. Governance & Risk Help resolving Information Security Corrective actions. Complete the CSA on time. Develop and Maintain Documentation related to Standard Operations Procedures. Ensure that established procedures and standards are adhered. Raising security issues and breaches to Manager. Report to Management of any issues that may impact the Business. Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives. Adhere to all MUFG Retirement Solutions standards, policies and procedures. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience Total 4-6 years experience with 2-3 years experience in DevOps. Prior experience in Platform Engineering and support to large complex 24x7 application environments. Experience in supporting multiple Application Servers like JBoss, Tomcat, WebSphere and WebLogic, RDBMS including Oracle and SQL Server and Web Servers. Strong experience in Supporting multiple Application Servers including JBoss, IIS. Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat. Strong experience providing technical support of applications in Azure. Strong experience in implementing CI/CD in multi-branch development model. Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure. Experiencing in writing PowerShell and Groovy script. Experience in Jira & Jenkins. Experience in High Availability and Disaster Recovery Support. Competency across a blend of operating systems such as Windows and Unix. Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential. Experience with IT Service management within ITSM / ITIL framework. Experience with ESB architecture and web application troubleshooting. Sound knowledge of MS Office Products. High level of problem-solving skills to handle complex software and interface support issues. Good documentation skills. Personal Attributes Ability to work within a team assisting in: Timely completion of task assigned. Effective technology usage for problem solving. Introduce Innovation to solve business challenges. Ability to work on new and emerging technologies as required by MUFG Business. Effective verbal and written communication skills, needed to communicate with global teams/stakeholders. Practical and simple problem-solving approach. Willingness to accept responsibility and be accountable for service provided. Analytical and Systematic approach to work. Effective Team player with collaborative skills, learning and proactive attitude.

Hi All, PFB opening. Please find below opening Positions- 1.Application /Production Support Engineer (Linux and SQL) - Experience-6 to 8 Years CTC-upto-9 LPA Location: Chennai, Kothurpuram-Work from Office. I mmediate joiners only Mode: Work from Office (5 Days a Week) Interview Process: 1st Round: Virtual Interview,2nd Round-Face to face. Notice Period: Immediate joiners only Job Description Overview: We are seeking a highly skilled and experienced Application/Production Support to join our team in Chennai. The ideal candidate will have a strong background in application and production support, with expertise in Linux and SQL. Experience in the Capital Market, Trading, or BFSI domain is highly preferred. Key Responsibilities: Application Support: Provide end-to-end support for applications, including troubleshooting, issue resolution, and performance optimization. Production Support: Monitor production systems, ensure stability, and address any issues that arise. Incident Management: Manage and resolve incidents, ensuring minimal disruption to business operations. Collaboration: Work closely with development teams, business analysts, and other stakeholders to understand application requirements and ensure smooth deployments. Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. Continuous Improvement: Identify areas for improvement and implement best practices to enhance system performance and reliability. On-Call Support: Provide on-call support as needed to address critical issues outside regular working hours. Mandatory Skills: Technical Expertise: Strong experience with Linux and SQL. Background: Proven experience in Application/Production Support roles. Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable. Problem-Solving: Excellent troubleshooting and analytical skills. Communication: Strong verbal and written communication skills. Preferred Qualifications: Certifications: Relevant certifications in Linux, SQL, or ITIL. Education: Bachelor's degree in Computer Science, Information Technology, or related field. Why Join Us? Dynamic Work Environment: Be part of a fast-paced and innovative team. Career Growth: Opportunities for professional development and career advancement. Competitive Salary: Attractive compensation package commensurate with experience. Work-Life Balance: Enjoy a 5-day work week with a supportive work environment. Share your updated resume on monika.salvi@nusummit.com Regards Monika 8828079506

Smart infrastructure from Siemens makes the world a more connected and caring place "“ where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Job ID Customer Care Engineer Location Switchboard Factory, Kalwa Department SI EA QM&GCC AIS&SD THA Classification Non-Senior Management Grip Position Level As per Experience Level Type of employment Permanent/Full-time Job Role: As a Service Engineer, it is your responsibility to handle customer complaints as Level 2 in a ticket management tool. Clarify the cases and communicate the solutions via the tool with the contact persons in the region, Order Manager and Customer. Follow up on the complaints regularly in timely manner and ensure that the cases are processed quickly. Analyse the complaint and plan necessary actions for mitigation. Identify cause of defect and communicate internally to develop awareness. Escalate complex or critical issues to Level 3 in Quality Management. Maintain close cooperation and collaboration with other departments such as Quality Management, Operations, Logistics, Order Management, etc. Support our Customers and Service Technicians on site by providing remote support, sending technicians to the customer's site, or delivering spare parts. In case of critical issues, it is requiring visiting Customer site for investigation, collect all data for further analysis and arrive at an resolution in consultation with QA/QM, R&D or Operation team. Abel to learn from experience, understand and handle abstract concepts, and use knowledge and experience to make informed decisions. In addition, you will create documentation for service assignments and be able to create repair method statement, videos for our assignments etc. Assist to conduct Product Training courses for Medium Voltage Switchboard & Circuit Breakers at Kalwa location for Customers, Channel Partners & Franchisee Partners. EHS Management in Service Activities and EHS Regulation implementation to drive Zero Harm Culture at all levels. Job Profile: Must have successfully completed technical training in the field of Electrical Engineering, Mechanical Engineering, or a Comparable field. 7-8 Years of professional experience in Technical Customer Support or a similar role, ideally in the Medium Voltage Switchboard Industry. Possess very good knowledge in the field of Medium Voltage Switchboard Testing, Production and Service of Medium Voltage Circuit Breakers. Sound knowledge about Medium Voltage Systems and Engineering. In addition, you have strong communication skills and the ability to communicate Technical Solutions in an understandable way, in English and local Languages. Fluent in written and spoken English. Able to prepare formal Technical Reports and Official Letters to Sales / Customer. You drive topics forward independently, have a high level of motivation, are assertive and can communicate empathetically. Initial experience in dealing with customer complaints and Engineering solution would be a preferred. Willing to travel Domestic and International Customer sites as and when required. About Us We're Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow. Want to join us and be a Future Maker? We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere For 70 years, our team has driven meaningful innovations in kidney care As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients? that is what Vantive aspires to deliver, We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us At Vantive, you will become part of a community of people who are focused, courageous and dont settle for the mediocre Each of us is driven to help improve patientslives worldwide Join us in advancing our mission to extend lives and expand possibilities, Consultant, IT EHS/QA Apps About Vantive Vantive Corporation is a global leader in vital organ therapy healthcare, delivering innovative products, digitally enhanced solutions, and advanced services to support dialysis and ICU-based critical care Spun off from Baxter Kidney Care in February 2025, Vantive is committed to transforming kidney care and beyond, impacting over 1 million patient interactions daily in 100+ countries, We are seeking a Consultant, IT EHS/QA Apps to serve as a Technical and Functional Lead, responsible for ensuring EHS and Quality global applications meet business requirements and remain in a validated state throughout their lifecycle, This role requires hands-on experience with quality solutions such as TrackWise, LabVantage LIMS, Benchmark SaaS, or other Quality & Regulatory applications, Position Overview As The Consultant, IT EHS/QA Apps, You Will Own and manage Regulatory applications, ensuring they are designed, operated, and maintained per business requirements, Serve as the functional business analyst, gathering and analyzing business needs, defining requirements, and architecting solutions, Lead system validation, testing execution, and change management in a regulated environment, Oversee system maintenance, upgrades, defect tracking, and issue resolution in collaboration with IT and business teams, Act as the primary liaison between IT, business process owners, and external vendors, Key Responsibilities Technical Leadership & System Support Lead the technical configuration, maintenance, and optimization of EHS and Quality systems like TrackWise (QMS), LabVantage LIMS, and Benchmark SaaS Provide technical expertise in AWS-based cloud solutions, SaaS platforms, and on-prem EHSS application architectures, Support the implementation of EHSS dashboards, analytics, and reporting tools to provide real-time compliance insights, Analyze, troubleshoot, and resolve technical issues, ensuring high availability and performance of applications, Work closely with business stakeholders, vendors, and IT teams to align solutions with business needs, Application Development & Integration Manage and support EHS and Quality applications used for compliance tracking, incident management, occupational health, and environmental sustainability reporting Support and oversee application enhancements, upgrades, and deployments in compliance with IT governance policies, Collaborate with developers, system architects, and business analysts to design and implement solutions that integrate with other enterprise systems (ERP, HRIS, and BI tools), Ensure seamless data flow between systems through API integrations, middleware, and ETL processes, System Ownership & Governance Serve as the primary system owner for Quality & Regulatory IT applications, ensuring compliance with GxP, 21 CFR Part 11, and Computer System Validation (CSV) requirements, Implement solutions that align with business needs and regulatory requirements, Maintain system documentation, including functional requirements, design specifications, validation plans, and change control records, Ensure systems remain in a validated state throughout their lifecycle, Functional Business Analysis & Solution Design Gather, analyze, and document business requirements, workflows, and process improvements, Translate business needs into functional and technical specifications, Collaborate with IT teams to develop and deploy configurable solutions in Veeva, TrackWise, LabVantage LIMS, and other Quality/Regulatory applications, Ensure solutions are scalable, compliant, and aligned with Vantives digital transformation strategy, System Administration & Continuous Improvement Proactively monitor, maintain, and optimize application performance, security, and compliance, Identify and recommend improvements, automation opportunities, and best practices to enhance system efficiency, Train and mentor junior IT team members and provide technical leadership in the EHSS & Quality IT space, System Maintenance, Enhancements & Issue Resolution Oversee system upgrades, patches, and maintenance, recommending enhancements as needed, Manage issue triage, root cause analysis, and resolution for system defects, Work closely with business process owners to ensure applications align with operational needs, Coordinate with vendors and internal teams for system support and enhancements, Stakeholder Collaboration & Project Support Act as a key liaison between IT and EHSS and Quality business stakeholders, Support global Quality and EHSS IT projects, including new system implementations and digital transformation initiatives, Provide end-user training and support, ensuring smooth adoption of system enhancements, Assist with project management tasks, ensuring timely delivery of IT solutions, Technical Skills & Experience The Ideal Candidate Should Have a Strong Technical Foundation With Hands-on Experience In Enterprise Application Support, Configuration, And Deployment Key Technical Competencies Include Programming & Scripting: Basic understanding of Java, Dot net, and SQL, with the ability to analyze and troubleshoot application logic, scripts, and database queries, Cloud & Infrastructure: Knowledge of AWS or Azure, including experience with deploying, configuring, and maintaining applications in a cloud environment, Validation & Compliance: Experience working in a regulated life science environment with understanding of CSV (Computer System Validation) and GxP requirements, including writing and executing IQ/OQ/PQ scripts Cloud Computing and Data Management: Familiarity with SaaS environments (e-g , Veeva Vault Platform, Salesforce-based systems), including workflows, lifecycles, and user permissions, Regulatory Domain: Hands-on experience with platforms like TrackWise Digital, LabVantage LIMS Understanding of regulatory process and submissions, including submission registration and publishing, promotional materials, etc egulatory authorities, global registration of products, The candidate should be able to collaborate with developers, business analysts, and cloud teams, ensuring seamless deployment, maintenance, and optimization of critical Quality and Regulatory applications, Soft Skills Analytical Thinking: Ability to analyze complex business requirements, map them to system capabilities, and identify gaps or risks Problem-solving skills to troubleshoot system issues while maintaining regulatory compliance, Communication and Collaboration: Strong verbal and written communication to liaise between IT, quality assurance (QA), regulatory affairs, and business stakeholders Ability to translate technical concepts into actionable insights for non-technical teams (e-g , explaining validation requirements to QA), Project Management: Basic project management skills to coordinate system upgrades (e-g , Veevas 3 annual releases), implementations, or process improvements Familiarity with methodologies like Agile or Waterfall, often used in IT projects, Attention to Detail: Precision in documenting system changes, validation protocols, and SOPs to withstand regulatory audits, Qualifications & Experience Must-Have Qualifications 8+ years of experience in IT application support, preferably in regulated healthcare, pharma, life sciences, or EHSS industries, Hands-on experience with applications such as Benchmark Gensuite, TrackWise (QMS) and LabVantage LIMS or other EHSS/Quality applications, Strong knowledge of AWS (including cloud security, deployment, and infrastructure management), Experience with SaaS platforms, system integration, APIs (REST/SOAP), and middleware solutions, Strong knowledge of GxP, 21 CFR Part 11, Computer System Validation (CSV), and regulatory compliance, Ability to troubleshoot complex technical issues, perform root cause analysis, and provide long-term solutions, Excellent analytical, communication, and problem-solving skills, Certifications in AWS, EHSS/Quality systems, or ITIL are a plus, Bachelors or Masters degree in Computer Science, Information Systems, or a related field, Preferred Qualifications Experience with SQL, Dot net, Java, or scripting languages for system troubleshooting and automation, Familiarity with ITSM tools (e-g , ServiceNow) and Agile methodologies, Knowledge of business intelligence and reporting tools (e-g , Tableau, Power BI) for Quality and EHSS applications, Experience with Veeva, Salesforce, AWS, Azure, or cloud-based environments, Basic project management experience (Agile, Waterfall, or hybrid methodologies), Strong problem-solving and analytical skills to address complex system issues, Excellent communication and stakeholder management skills, Reasonable Accommodation Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information Form Link Recruitment Fraud Notice Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information To learn how you can protect yourself, review our Recruitment Fraud Notice, Show more Show less

About The Position The Wells Product Owner position is responsible for supporting the Wells Digital Platform This role involves delivering the highest priority objectives, based on value, on a quarterly basis for the digital portfolio, Key Responsibilities The Wells Digital Product Owner will be accountable for the support, operation, and maintenance of digital solutions within the Wells Digital Platform This position entails updating the product roadmap, contributing to the vision and strategy of digital products, and ensuring alignment with the overarching product line strategy This position will be actively engaged in sprint planning, providing clear details and elaborating on features and user stories to develop comprehensive requirements and success metrics The goal is to deliver valuable outcomes that align with the Wells functional vision for Wells digital This role necessitates close collaboration with IT resources, the Wells Digital Platform, and teams across Chevron's global units to ensure the integration of essential skills and operational capabilities for delivering advanced digital products Supporting the main platform, this position will assist in maintaining and prioritizing the product backlog to maximize business value, aid in trade-off decisions, and ensure customer satisfaction The position reports to the Product Line Manager and may flex between primary product ownership and supporting other product owners as team dynamics evolve Central mission for this position will be to drive business results and enhance customer value through the strategic implementation of digital solutions within the context of well construction and execution workflows The responsibilities for this position include providing day-to-day operations support for applications through troubleshooting and technical analysis to pinpoint root causes and develop solutions The role involves partnering with global customers to address application break-fixes and enhancements to meet maintenance requirements, participating in application upgrades, enhancements, or deployment in new sites, and having experience with applications interfacing with SQL databases and API Integrations The candidate should have experience in design, configuration, and unit testing within the product lifecycle methodology, possess fundamental knowledge of processes and tools related to Security & Control (cyber), Problem Management, and Change Management Additionally, the role requires the ability to frame business problems, identify and collaborate on solutions with analysts, architects, and stakeholders, and gather business requirements, workflows, and associated data models Required Qualifications Bachelor or Masters Degree from a recognized university in petroleum, mechanical, chemical, civil, or electrical engineering with minimum CGPA 7 5 and above Minimum 5 total years of work experience in Oil and Gas Industry specializing in Drilling, Completions, or Workovers Including 3 years of experience in related fields such as Applications Support and Business Analysis is required The ideal candidate should have 1 year of field-related experience in Drilling, Completions, or Workovers The ideal candidate should have hands-on experience with multiple engineering basins, though it is not mandatory, and be familiar with engineering design processes such as casing design, directional planning, and completion design, Proficiency with software tools and digital applications used on rig/frac sites is essential Additionally, the role requires a strong digital awareness, the ability to utilize technology to solve problems and complete tasks, and an understanding of the importance of data for making informed business decisions, The candidate must demonstrate clear communication, foster positive relationships, and encourage team collaboration by sharing information and providing feedback Empowering others to make decisions, identifying crucial data for decision-making, removing barriers to success, and tracking performance through impactful data are also key skills An understanding of well construction design and execution workflows is necessary Chevron ENGINE supports global operations, supporting business requirements across the world Accordingly, the work hours for employees will be aligned to support business requirements The standard work week will be Monday to Friday Working hours are 8:00am to 5:00pm or 1:30pm to 10:30pm, Chevron participates in E-Verify in certain locations as required by law, Default Terms and Conditions We respect the privacy of candidates for employment This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site If you do not consent to the terms of this Privacy Notice, please do not submit information to us, Please access the Global Application Statements, select the country where you are applying for employment By applying, you acknowledge that you have read and 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Embark upon a transformative journey as an Application Support Tech Lead At Barclays, we dont just embrace change we drive it As an Application Support Tech Lead, you will effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations, To be a successful Application Support Tech Lead, you should have experience with: Over 14 years of experience in business continuity, operations or IT continuity, Excellent stakeholder management skills Experience in Risk function, operations or an IT Audit role Working experience in ITIL Incident and crisis management policies, procedures and good practice, Resilience, understanding the new regulatory requirements around business services, mapping, impact tolerance and scenario testing Business Continuity assessment, design and implementation, governance framework development and the necessary processes and controls, Bachelors degree in information technology, Information Security, Business or Risk Management (or equivalent professional qualification), Additional Relevant Skills Given Below Are Highly Valued Resilience/Continuity related qualifications such as CBCI/AMBCI/MBCI, Master BCM, ISO22301 auditor, ISO 27001 auditor, Project and program related qualifications; Prince II, Scrum, Agile, You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills, This role is based in Pune, Purpose of the role To effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations, Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients Develop the support model and service offering to improve the service to customers and stakeholders, Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance, Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing, Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes, Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management, Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues, Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur, Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures, If managing a team, they define jobs and responsibilities, planning for the departments future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements, If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others, OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions, Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment, Manage and mitigate risks through assessment, in support of the control and governance agenda, Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does, Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business, Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies, Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions, Adopt and include the outcomes of extensive research in problem solving processes, Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes, All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave,

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing & Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications. Description As an Application Support Associate, you will be responsible for Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e.g. Access Requests, AD Group and permission set changes) . Triages, diagnoses, and investigates application issues and works with the end-user through resolution . Manages case workflows within and across JLL’s service tools, using reports to manage work . Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user . Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization . Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting . Documents case resolution and leverages existing documentation to ensure a consistent experience for end users . Executes application validation testing after any engineering activities have been completed ( e.g. server upgrade) . Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported . Works with other application specialists to actively improve messaging consistency and efficiency of resolution . Completes administrative requests in support of the product support organization and partner teams . Trains users and technology partners 1:1 as requested . Qualifications / Experience Comfort with documentation tools or willingness to learn (Confluence, as an example) Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner) Basic knowledge of Excel reporting/querying large datasets; or willingness to learn Willingness and ability to learn new or tangential technology products to supported product(s) Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred Advanced English and secondary language fluency in speaking, reading, and writing is required 1+ years of application support experience; or 2 years of experience in technical support People Skills Commitment to Excellence in customer/user support [documented example or letter of recommendation required]. Excellent interpersonal, communication, problem-solving and organizational skills. Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. Ability to work independently, unsupervised, and as a team player. Location Remote –Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role : Job TitleProduction Specialist, AVP LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As an Assistant Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. You will also be working as application lead and will be responsible for technical & operational processes for all application you support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management. Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties. Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Define and track KPIs, SLAs and operational metrics to measure and improve application stability and performance. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time) using an array of monitoring tools. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates. Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts. Mentor and guide junior team members, fostering technical upskill and knowledge sharing. Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Drive service resilience by implementing SRE(site reliability engineering) principles, ensuring proactive monitoring, automation and operational efficiency. Ensure regulatory and compliance adherence, managing audits,access reviews, and security controls in line with organizational policies. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Your skills and experience 9-15 years of experience in providing hands on IT application support. Experience in managing vendor teams providing 24x7 support. Preferred Team lead role experience, Experience in an investment bank, financial institution. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred ITIL v3 foundation certification or higher. Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Understanding of KPIs, SLO, SLA and SLI Monitoring ToolsKnowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring, Airflow,Splunk. Working Knowledge of creation of Dashboards and reports for senior management Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Proven experience in leading L2 support teams, including managing vendor teams and offshore resources. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Working knowledge of Big Data Hadoop/Secure Data Lake is a plus. Prior experience in automation projects is great to have. Exposure to python, shell, Ansible or other scripting language for automation and process improvement Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. Ability to manage high-pressure issues, coordinating across teams to drive swift resolution. Strong negotiation skills with interface teams to drive process improvements and efficiency gains. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About The Role : Job TitleProduct and Change Specialist, VP LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As a Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. You will also be working as application lead and will be responsible for technical & operational processes for all application you support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Lead and drive production support strategy, ensuring alignment with business objectives and SRE/RTB transformation goals Provide thought leadership in implementing ITIL principles to enhance automation, monitoring and operational efficiency. Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties. Guiding technical subject matter experts on the applications being supported including business flows, application architecture, and hardware configuration. Own, define and track KPIs, SLAs, Dashboards and operational metrics to measure and improve application stability and performance. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Fostering a culture of continuous learning, proactive monitoring, and incident prevention. Establish governance frameworks for production support operations, ensuring effective tracking and reporting of incidents, problems and changes Mentor and guiding AVPs, fostering technical upskill and knowledge sharing. Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Evaluate and implement emerging technologies to enhance production support capabilities. Ensure regulatory and compliance adherence, managing audits, access reviews, and security controls in line with organizational policies. Drive Programs and Projects for RTB function across domains Lead Application onboarding for all new applications coming into RTB remit to ensure safe and timely transition Develop executive-level reporting on production health, risk, and stability metrics for senior leadership. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Your skills and experience 13-20+ years of experience in providing hands on IT application support. Experience in managing vendor teams providing 24x7 support. Preferred VP or head of domain role experience, Experience in an investment bank, financial institution or Managed Service Industry Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred ITIL v3 foundation certification or higher. Knowledgeable in cloud products like Google Cloud Platform (GCP), AWS and hybrid applications. Understanding of SII and Audit concepts and ability to drive Audit calls Strong understanding of ITIL / DEVOPS best practices for supporting a production environment. Monitoring ToolsKnowledge of Control M, Grafana, Geneos, Google Cloud Monitoring. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Proven experience in leading and managing large L2/L3 support teams, including managing vendor teams and offshore resources. across multiple geographies. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Prior experience in automation projects is great to have. Budget and resource planning experience, optimizing operational costs and workforce efficiency. Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. Ability to manage high-pressure issues, coordinating across teams to drive swift resolution. Strong negotiation skills with interface teams to drive process improvements and efficiency gains. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce . THE TEAM Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers. As customer zero, we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success. THE ROLE We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This is a perfect position for someone technical and solution-oriented, who loves problem-solving and has a passion for providing product support to customers and business users. This position requires an individual with strong Salesforce Marketing Cloud platform knowledge, technical prowess, and impressive business-facing skills. Ideal candidates should be able to understand, troubleshoot, and coordinate operational issues and fixes to our Customer Engagement Ecosystem. The MC developer will investigate and help resolve complex issues, engaging with multiple cross-functional engineering teams and developing solutions/workarounds where needed. In this role, you will work closely with business users, engineering teams, operations teams, and vendor teams to support existing and new business processes and systems functionality by analyzing problems, providing RCA, resolving issues, and planning long-term support. RESPONSIBILITIES * Understand and adapt to Digital Success Engineering team structures and culture * Conduct technical requirements gathering, review, and architecture sessions and translate business requirements into data architecture, data pipelines and Salesforce Marketing Cloud software design appropriate for internal team needs. * Provide guidance and thought leadership in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility. * Design and implement robust, scalable solutions for complex Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems. * Responsible for triaging, troubleshooting, and ensuring issues are fully resolved * Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise * Quickly develop and maintain technical and domain expertise in assigned areas of product functionality. * Engage other engineering, digital program management, and data platform teams in a continuous feedback loop. * Effectively communicate with development, leadership, and business users throughout the support process, maintaining accountability. * Partner effectively with agile, cross-functional teams to drive successful digital program execution. * Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards * Be the primary contact for application support/incidents in Pacific time. Quickly respond and maintain SLAs PROFESSIONAL EXPERIENCE/SKILLS REQUIRED * Bachelors degree required in Computer Science, Software Engineering, or Equivalent Curriculum * Overall 8+ years of relevant hands-on experience in Salesforce Marketing Cloud and various Salesforce Core products such as Sales Cloud, Service Cloud, and Data Cloud * Must be a self-starter, able to self-manage and adhere to deadlines in a fast-paced environment. * Advanced background in systems integrations, APIs, cross-cloud, marketing compliance, and security protocols * Technical proficiency: AMPScript, HTML, CSS, SSJS and/or JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API. * Experience with data management and governance best practices including data privacy and messaging consent. * Ability to work under pressure, highly adaptable, and data driven * Problem Solver with technical capability and troubleshooting skills * Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on-shore, nearshore, and off-shore teams * Technical communication: clean visual design of technical concepts in slide decks, diagrams, charts and solution documents. * Strong analytical and problem-solving abilities that help translate business requirements into technical solutions. * Effective and efficient project management skills that organize, prioritize and simplify engineering work across business teams and technical domains. * Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment

You have to do work from office from Perficient Nagpur Location. As a Senior Technical Architect, you will provide best-fit architectural solutions for one or more projects; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients business needs. The Senior Technical Architect will provide technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients business needs. This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members. Perficient is always looking for the best and brightest talent and we need you! we're a quickly-growing, global digital consulting leader, and we're transforming the world s largest enterprises and biggest brands. you'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Role Description: As a SDM (Service Delivery Manager) you will be responsible to lead, manage and oversee Managed Services engagements that require 24/7 coverage, monitoring, and SLA based tiered Support. This role involves coordinating with various teams (Internal/Onshore teams, 3 rd Parties, Clients) to ensure seamless service delivery as per client expectations and service level agreements (SLAs). The SDM will closely work with support teams, onshore project leads, practice & delivery leads to ensure escalation free MSO service delivery to the clients. Key Responsibilities: Team Management and Leadership: Lead and manage a team of support professionals, including recruiting, mentoring, and evaluating staff performance. Create a collaborative and productive environment, fostering a customer-focused culture. Ensure team readiness for 24x7 operations, including shift scheduling, resource allocation, and backup planning. Service Delivery & Operations: Oversee daily operations to ensure all incidents, requests, and changes are handled according to SLA requirements. Act as the primary point of escalation for critical incidents, ensuring timely resolution and customer communication. Develop and implement processes and procedures to streamline operations and improve service delivery. Ensure adherence to ITIL best practices and maintain accurate documentation for all support processes. Understand training/certifications requirements for the team based on business needs and coordinate for tracking & completion as per defined timelines. Incident and Problem Management: Manage major incidents and provide timely and effective communication to stakeholders. Conduct post-incident reviews, ensuring that root cause analyses are performed, and preventative measures are put in place. Collaborate with project, development, infrastructure, and third-party vendors to resolve complex technical issues and minimize recurrence. Continuous Improvement: Identify and implement opportunities to enhance support services, reduce incident rates, and improve response times. Work with technical teams to recommend and develop automation tools and solutions to optimize support processes. Establish key metrics to measure team performance, identify trends, and drive improvement initiatives. Stakeholder Management & Communication: Maintain strong relationships with onshore teams, customers, ensuring alignment on expectations, SLAs, and service quality. Provide regular service delivery reports and updates to management and clients, including performance metrics and service improvements. Lead and participate in regular service review meetings with internal teams and clients to address any issues and discuss service enhancements. Compliance and Risk Management: Ensure adherence to all compliance, security, and regulatory standards as required by the client. Maintain a thorough understanding of application dependencies and associated risks, working to mitigate them proactively. Collaborate with internal audit and security teams to meet organizational and industry compliance standards. Qualifications: Education: bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. Experience: 4-6 years of experience in IT Service Delivery or Enterprise Support Proven experience managing 24x7 support teams in a high-availability, high-demand environment. Strong understanding of ITIL principles and experience in incident, problem, and change management. Technical Skills: Familiarity with common application support technologies, monitoring tools, and ticketing systems (ServiceNow, Jira, etc). Knowledge of cloud environments (AWS, Azure) and DevOps practices is a plus. Strong troubleshooting and analytical skills, with an understanding of both infrastructure and application layers. Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively across teams and with customers. Strong organizational skills and the ability to handle multiple priorities in a fast-paced environment. Proven leadership capabilities, including the ability to motivate and develop teams. Problem-solving mindset with a focus on continuous improvement. Preferred Certifications: ITIL Foundation or higher certification PMP or other project management certifications Relevant technical certifications (AWS, Azure, etc) are a plus

As a Lead Database Administrator, you will work with other members of our DBA teams to develop and track key database measures and metrics. Your focus will be on evaluating runtime systems, building monitoring and incident response capabilities, and automating monitoring and automatic feedback systems for our development, staging, and production systems Key Qualifications: 9+ years of experience in a DBA role supporting 24/7 environment with on call duties as per team rotation. DBA will be responsible for supporting other database types (Postgres, DB2, aurora) in Saks environments. Demonstrated ability to mentor junior team members and develop internal experience in DBA best practices Experience with database migration from data center to Azure / AWS RDS. Managing Databases as IaaS, PaaS. Exposer to Azure VMs and /Azure SQL MI Experience with Automation of routine tasks and setup monitoring. Shell scripting, Powershell, PL/SQL for automation. Strongly desired : experience in the retail or fashion industries Appreciated: interest and curiosity for working in a variety of languages and frameworks with flexibility towards team and organizational adoption Role Description: Assist with issues relating to system performance: Diagnosis of SQL problems, Application Support and SQL Support Assist with the design and maintenance of systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets. Be a consultant in the review, planning, testing, and execution of business applications and database upgrades Develop and track key database measures and metric Good understanding of data models and assisting the application team providing recommendations for schema designs o Demonstrate extensive hands-on experience with SQL Server & Oracle with a particular emphasis on performance and tuning. Skills include, but are not limited to: Installations, migrations/upgrades, configuration, tuning and performance analysis, backup/restore/failover Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget for Database project work Good understanding of Failover clustering and Log shipping Use quantitative and modeling techniques to forecast database capacity and growth trends On call duties per team rotation. Conduct research and make recommendations on database products, services, protocols, and standards in support of development efforts. Develop key automation, monitoring and performance tuning software Review and tune data access calls and stored procedures to ensure both individual database performance and overall system performance Provide technical leadership in the design, implementation and management of our database environments Your Life and Career at Saks: Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount

WHAT YOU WILL BE DOING This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends. Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries. Provide business application support where standard operating procedures are defined Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs Create and follow SOP documentation and escalate issues appropriately to higher-level or respective staff Manage individual workflow and maintain current ticket queue via IT ticketing system Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements Develop and maintain a productive and professional relationships with user base WHAT YOU BRING Any degree in tech or related discipline or equivalent military experience Must have 7+ years of relevant experience in IT admin roles Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x , PC and Apple hardware, and mobile devices Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc. Should be able to handle office network issues and other IT related queries.

About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e.g., password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e.g., L2, L3) as per SLAs.

The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Android developer with basic programming knowledge, 3-4 years of experience, experience in application support would be added advantage. Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Android developer with basic programming knowledge, 3-4 years of experience, experience in application support would be added advantage. Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Android developer with basic programming knowledge, 3-4 years of experience, experience in application support would be added advantage. Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role 24/7 On call cover is required on a rotational basis Were offering this role at associate level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery Providing application support, manging incidents on a On call basis Perform Production deployments making sure all deployments into production environments meet the appropriate quality standards. The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Experience providing application support, manage incidents, be on On-Call ROTA Experience in Perform Production deployments making sure all deployments into production environments meet the appropriate quality standards A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Exposure in identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Experience in production/application support process along with experience in Java, Springboot, Microservices, Rest API, Oracle / Cosmos DB / PostgreSQL Cloud (AWS/MS Azure) experience would be an advantage Hours 45 Job Posting Closing Date: 04/06/2025

Company description Resources is the backbone of Publicis Groupe, the world s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare, and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do their best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications, and tools to enhance productivity, encourage collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. Overview Roles & Responsibilities: Maintain high standards of software quality within the team by following set practices and habits. Collaborate with other software developers, business analysts and software architects to develop, test, and maintain web, desktop business applications built on various technologies. Assist in the collection and documentation of users requirements, development of user stories, estimates and work plans, conduct peer reviews of code and design, communicate with clients when needed. Adhere to high-quality development principles while delivering solutions on-time and onbudget, participate in project planning/Sprint planning, team mentoring exercises. Research on latest technology areas to build capability. Last but not least - should be able to demonstrate high degree of ownership and mentor juniors. Fundamental knowledge and understanding of the SDLC process, unit testing, and packaging to deploy from DEV to PROD The ability to work independently, prioritize well, multitask, and manage time efficiently, superior problem-solving, critical thinking, and analytical abilities. The ability to be adaptable, inventive, and organized in a fast-paced business environment with requirements. Experience being responsible for the over-all project database design, application architecture and application design. Create website designs using OOTB, UI extensions, page layouts, themes, and display templates using SharePoint Framework SPFx Create pages for all devices using HTML5, JavaScript, Typescript, jQuery, CSS, SQL, Bootstrap, or responsive design. Build web components, lists/libraries, content kinds, site columns, master pages, search navigation, permissions, and data management. Application support and maintenance (troubleshooting, defect fixing, upgrades) Prepare deployment documents and deployment, new technology exploration and conduct proof-of- concept. Responsibilities Skill Required : .NET - C#, ASP.NET, .NET CORE API, ASP .NET Core, SQL - Able to write complex queries, Store Procedure, Function, View React, TypeScript, JavaScript, SharePoint Online, SharePoint 2016/2019 PowerApps, Power Automat Qualifications Graduate (B-Tech)

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role 24/7 On call cover is required on a rotational basis Were offering this role at associate level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery Providing application support, manging incidents on a On call basis Perform Production deployments making sure all deployments into production environments meet the appropriate quality standards. The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Experience providing application support, manage incidents, be on On-Call ROTA Experience in Perform Production deployments making sure all deployments into production environments meet the appropriate quality standards A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Exposure in identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Experience in production/application support process along with experience in Java, Springboot, Microservices, Rest API, Oracle / Cosmos DB / PostgreSQL Cloud (AWS/MS Azure) experience would be an advantage Hours 45 Job Posting Closing Date: 04/06/2025

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors backing but also by our commitment to foster the growth and success of our people. At Aptia, were investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values arent just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements Role & responsibilities: Undertake user access management tasks across the application portfolio accurately and within agreed SLAs. Provide user access reports to the Internal Controls team for access certification, and to the business as part of external and internal audit exercises. Undertake other administrative application duties on request from the business or based on internal regular task rotas. Examples include activities such as setup of new customer pension scheme application records and performing of data extracts. Create and maintain internal process documentation. Issue communication emails to the user community to notify of forthcoming planned downtime. Contribute towards monthly Sunday-morning application smoke testing on rota shared across the team. Liaise with users to handle queries associated with administrative support tasks. Ensure that incoming service desk tickets and requests have been assigned correctly, and that they are re-routed appropriately when not. Ensure that any high-impact or priority incident tickets are brought to the attention of the Product Support Manager and senior support analysts. Assist in the reporting of incident and request ticket productivity statistics for management consumption. Experience & Qualifications: Graduate / Postgraduate with over 8 years of relevant experience in Application Support Admin role. Demonstrable IT/Application/SQL Server Support in a similar 1st / 2nd Line Support role. Good level of technical understanding of a range of software/systems including Windows OS & SQL. Time management skills, with the ability to prioritize work and competing requests. Able to step into an unfamiliar troubleshooting scenario and apply a framework of existing technical knowledge in order to suggest ways forward for investigation and resolution. Experience working within an Enterprise level organization. Experience of the Pensions Administration Industry will be desirable