1499 Application Support Jobs - Page 45

provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.

provides technical assistance to users, either internal or external, regarding a company's software, hardware, or network systems.

This requirement is only open for candidates who have applied under the prime Ministers Internship Scheme through their portal. As part of your internship, you will get to understand the scheduling and production monitoring activities, our consultants in these roles administers the application and does monitoring operations and you will get to observe and gain industry experience. You should be flexible to perform your internship in shifts. Your primary responsibilities:- Your primary responsibilities include observing the following activities of IBM Consultants, and getting experience in these activities under specific circumstances:Application Monitoring (Monitoring application processes, Incident & Fault Analysis, Simple Rectification) Gain knowledge to manage Low to Medium production (Technical) support tasks and activities that require knowledge regarding application, and its functionality along with the key technology using which the application is developed Scheduling and production monitoring of applications Administration of Applications related to Services Non-code related application configuration activities Required education Bachelor's Degree Required technical and professional expertise Graduate BSc, BCA 12 Plus 3 Academic years Pass percentage of 60 percentage throughout their academics in 10th, 12th and College Excellent written and verbal interpersonal skills Ability to take up challenging tasks Preferred technical and professional experience 1. Analytical Skills, 2. Communication Skills, 3. Technical Skills: - a. Ability to speak read & write English. b. Good interpersonal skills. c. Subject knowledge of graduation 4. Ethical

Own and manage the trading floor IT for the Mumbai dealing room. Owning everything as per the below. Market Data Services (MDS) - market data apps like Bloomberg, Refinitiv (London Stock Exchange Group) EIKON, EBS support Regulatory Trading apps within the AG (at least India and Germany) Broker apps support & coordinate with Regulators / Brokers Trading voice System - IPC voice logger - part of voice communications, FMIS own IPC trader voice globally which is one of the critical components for trading floors. Transactional systems - Refinitiv FXT, EBS, BTS etc High end FM Workstations - The FM traders use multiple high configuration desktops called workstations, equivalent to mini servers. These power multiple critical trading applications for high performance & stability. Hardware, operating system, software & all the application support on these workstations will be required. VIP support to Financial Market traders - We support the trading floor on real time basis once they inform us, we resolve the incident, log an incident ticket for them & close once resolved. Support of the incident is managed by FMIS end to end, ticket will not go to any GBS team, they are not supposed to take control of a trader desktop. FMIS manage the support end to end & liaise with all the relevant support teams & vendors to ensure timely resolution like service delivery management along with desktop & app support. New technical requests from FM business are tracked & followed up with multiple support teams for timely closure to get the necessary application accesses. Support the trading floors across shifts during the day (standard 8AM to 6PM) & also follow the sun support to other geographies when required. Regular communications to the stake holders on any kind of issues and the progress until complete resolution. Microsoft email support, Instant Chat e. g. , MS-Teams, Refinitiv Workspace etc Basic networking knowledge or experience with networks. To provide 1st and 2nd line support for all users within Financial Markets, to respond to faults and to requests for change, including purchase and delivery of new products and services. Ensure all problems are resolved and Service Now tickets updated in a timely fashion. Work with the respective Technology Service Managers to deliver technical support consistent with the global strategies. To manage and support the technical Dealing room standards and relationships - internal and external. To ensure that the support is delivered globally with demonstrable Client focus in support of our objective to become core bank to our clients. Key Responsibilities To provide 1st & 2nd technical support for all Financial Markets business products and infrastructures (Trader workstation, EUC and ECN applications, dealer telephony & market data). To prioritise resources to ensure services are delivered according to severity and urgency. Problem and change (Scheduled change & SRM) management - outstanding problem\change management, call logging, call trends, call reporting including high severity problem control. All Service Now related initiatives and updates. Ensuring standards are adhered to, or dispensations raised. To help manage vendors including onsite support engineers (OSV) who are responsible for the ongoing support of the Financial Markets businesses. Ensuring a secure, stable and highly resilient environment. To apply knowledge of IT, Financial Products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas: networks, market information systems, services and communications. To plan, implement and subsequently maintain efficient, cost effective and highly resilient front office production systems (Infrastructure and Applications) and services to Group Audit and IT Technical Standards for Financial Markets businesses. To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of all standard desktops, servers, local and wide area networking infrastructure, legacy systems, as well as email system. To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards. To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting. To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. Responsible for the enforcement of global strategies and standards in all Financial Markets locations including ensuring risk / compliance, processes / procedures and security / build standards are followed. Risk management control, KCSA assistance, SIP initiatives and reporting, including technical audit compliance, directly and indirectly. Project delivery into the FM business - to schedule, to budget, to agreed standard. Accountable for the implementation and ongoing verification of Security patch s (OS and Virus) within SCB locations. Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc. To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business and ensure adherence with the Group s technical and security standards in all aspects of the team s activities. Manage high severity problem co-ordination with local vendors / resources and ensure ITSC s are updated with relevant information. Ensure relevant postmortem attendance and ownership of actions. To ensure that technology related audits are completed successfully. Technology plays a vital role in business related audits, for the handling of IT related matters. To raise risks in the appropriate forums. Skills and Experience Financial Markets business Trading Room Support Trader Voice Support Regulatory, Brokers Trading Applications Qualifications Minimum 8+ Yrs knowledge experience in managing IT support, operations, and project implementations in a wholesale bank environment including trading room. Knowledge of wholesale bank services that includes FX, MM, FI, Commodity, Equity Derivatives products, Regulatory & Broker Trading applications. Understanding of the end-to-end IT infrastructure that supports the wholesale bank services, including mainframe, mid-ranges, client-server, networking, telecommunications. Strong knowledge of e-business trading tools Strong PC / Server applications skills Strong knowledge of market information systems and services Strong knowledge of client server technologies Strong understanding of networking Knowledge of technologies and industry trends in relation to business requirements, and the direction of the Group. Clear understanding of IT security policies. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 27458

Technical Support Lead We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Preferred candidate profile Responsibilities: • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solving and cross-functional collaboration. • Serve as a technical escalation point and customer-reported product issues requiring in-depth analysis and troubleshooting. • Maintain strong communication with customers and internal stakeholders to ensure timely updates and resolutions. • Interface with Engineering and Product teams to escalate unresolved product defects and contribute to long-term fixes. • Develop and maintain internal knowledge base articles, troubleshooting guides, and runbooks. • Monitor and report team KPIs, including ticket volumes, resolution times, and SLA adherence. • Conduct root cause analysis and post-mortems for recurring or major customer incidents. • Drive continuous improvement in support processes, tools, and automation to reduce resolution times and case volume. • Assist in hiring, onboarding, and training new support engineers. Qualifications: • Bachelors degree in computer science, Information Systems, or a related technical field, or equivalent practical experience. • 5+ years of experience in technical support or product support roles, including at least 2 years in a senior or lead capacity. • Strong troubleshooting skills and experience working with software products, Web APIs, server and network administration, system configurations and customer environments. • Experience in SaaS, enterprise software, or B2B platforms is preferred. • Familiarity with Azure Cloud, MS SQL, scripting, or debugging tools is a plus. • Hands-on experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) and remote support tools. • Excellent verbal and written communication skills, with the ability to translate technical concepts to both technical and non-technical audiences. • Demonstrated experience handling critical escalations and interfacing directly with customers and engineering teams. • Ability to prioritize effectively, manage multiple issues simultaneously, and work in a fast-paced environment

- Managing L1 support. - Troubleshooting database and application related issues. - closing the tickets as per SLA. - Update customer on regular intervals. Required Candidate profile - Should have good database and sql knowledge. - Should have good communication skill. - Should have good customer management skill.

We are seeking enthusiastic and proactive freshers to join our Client Support team. This role is ideal for individuals with strong communication skills, a knack for problem-solving, and a desire to grow in the tech support domain. You will be the first point of contact for our clients, helping resolve technical queries and ensuring a smooth support experience. Key Responsibilities: Handle and respond to client queries via tickets and emails. Understand and replicate client issues to provide timely resolutions. Coordinate with internal teams (L2/L3) for escalations, bugs, or customizations. Maintain organized mailbox management and identify priority issues. Build and maintain strong client relationships through proactive communication. Support team performance and contribute to a collaborative work environment. What Were Looking For: Excellent verbal and written communication skills. Strong analytical thinking and a customer-first mindset. Basic understanding of ticketing tools Jira/Zoho/Servicenow & SQL queries Willingness to learn, adapt, and grow in a fast-paced tech environment. Open to working on weekends (rotational basis - 5 days a week). Why Join Us? Opportunity to work with a dynamic tech team. Learn and grow in a supportive environment. Career development and mentorship from experienced professionals.

Job Title: SRE Engineer - Bangalore About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Title: SRE Engineer - Bangalore Key skills: SRE, Garfana, Python/ Scripting, Unix, SQL Location – Bangalore (Hybrid - 3 days WFO) Shift Timings: 12:30pm-9:30pm Looking only for immediate joiners Technical Requirement: Job Summary: Capco is looking for a Bengaluru based Developer with prior experience in developing operational tooling. Candidates should have a technical background in Grafana, Python, and DBMS, and be prepared to support development at an Enterprise Command Center with 60+ India based SRE and Production Support Engineers. • Design, build and maintain core infrastructure that enables our client to maintain 8,000+ users • Work on performance enhancements/developments as prioritized by Business and collaborate with Production Support for implementation • Support debugging of production issues across services • Lead initiatives to improve system stability and efficiency • Identify automation opportunities throughout daily processes to streamline tasks and increase operational efficiency • Collaborate across teams such as operations, IT, and business stakeholders to improve operational tools Desired Experience / Skills: • Bachelor’s degree, preferably in Computer Science or Engineering or other relevant technical fields • Expert on Unix/Linux using Python • Expert in a data management system (DBMS) • In-depth knowledge and experience with Grafana • Experience in developing Grafana Dashboard • Build monitoring solutions that alert on symptoms rather than on outages • Experience working within SRE, DevOps and Production Support • Ability to operate with a managed services mentality and utilize Agile methodologies to accomplish all tasks • Financial Services Industry experience preferable • Experience with knowledge management systems, preferably Confluence and SharePoint • Knowledge of Cloud – AWS, Azure and Snowflake would be considered a big plus If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will identify the tasks and responsibilities of developing distributive applications, utilizing Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS. Candidate must be team oriented and have interpersonal skills, as the existing team values productive collaboration to enable high output and good business value. This role requires making we'll-thought-out decisions on complex or ambiguous issues and effectively communicates to individuals at all levels of the technical and business communities. The Software Engineering Lead Analyst must develop a strong affiliation with the requirements, technology solution and operational readiness organizations, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best practices used to build enterprise-scale solutions. Responsibilities Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing technologies such as Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS for Cigna Health Services / Evernorth Technology. Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause Work cross-functionally with the support team, development team and business team to efficiently address customer issues. Active member of high-performance software development and support team in an agile environment. Required Skills: Technical Acumen: Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Strong hands-on knowledge on JAVA and able to design and develop Spring Boot microservices. Strong knowledge of OOPS concepts, datastructure and algorithms. Technologies covered: Strong experience in implementing software using ReactJS framework, relational and non-relational databases, testing strategies. Experience with a cloud platform such as AWS and the services available in there to build and host the applications. Experience with building Infrastructure as Code using Terraform or CloudFormation is an advantage. Experience with ECS/EKS, Docker and Kubernetes are an advantage. Experience with Hibernate ORM Experience with using Restful standards, building API documentations, CORS, API security such as JWTs, OAuth 2.0, etc Experience with building and deploying application code and configured CI/CD pipelines using tools such as Jenkins, GitHub Actions, GitLab CI. Experience with working in agile teams and understood the concepts of iterative delivery, fail-early fail-fast, continued improvements. Communication Skills: Good communication skills to interact with team members and customers. Experience of using Jira, confluence, SharePoint. Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle. Exceptional analytical and problem-solving skills Structured, methodical approach to systems development and troubleshooting Ability to ramp up fast on a system architecture Experience designing and developing process-based solutions or BPM (business process management) Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Desire to work in application support space Passion for learning and desire to explore all areas of IT Required Experience Education: 6-8 years in an application development role or as a quality engineer Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelors degree education requirement Location Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

I. Job Summary This senior level analyst position is responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides complex analytical and consultative support delivering HR processes. Generally, provides technical input for Digital/vendor support. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required. Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert. Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application. Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to HR service delivery and downstream systems and integrations. Leads meetings to resolve priority issues. Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers. Provides analysis and consultation on the implementation of new software application products or new modules in existing applications . Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary. Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management. May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: bachelors Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Eight (8) years of previous experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Database queries/extracts using calculations, formulas, and complex commands. Extensive experience evaluating requirements and specs for development, testing and deployment. Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as we'll as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc). May need to attend after hours calls with the offshore team. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As we'll as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site

We are looking for a skilled ServiceNow Associate-2 to join our team in Bengaluru. The ideal candidate will have 2 to 4 years of experience and a strong background in IT services, with expertise in ServiceNow modules such as ITSM. Roles and Responsibility Configure and customize ServiceNow modules to meet business requirements. Troubleshoot production and test issues, recommend corrective actions, and perform resolutions. Manage development deliverables using Agile Framework to ensure timely project completion. Support customers across various time zones, providing excellent customer service. Develop and implement solutions to enhance system performance and efficiency. Collaborate with cross-functional teams to identify and prioritize project requirements. Job Requirements Strong knowledge of ServiceNow modules, including ITSM, SPM, CMDB, ITOM, and ITAM. Experience with application support and development activities, including coding best practices. Understanding of technical aspects of ServiceNow, such as JavaScript, XML, HTML, AngularJS, and CSS. Ability to work independently and as part of a team, with strong problem-solving skills. Excellent written and oral communication skills, including presentation skills. Strong organizational, multi-tasking, and time-management skills to prioritize tasks and meet deadlines. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ServiceNow Certifications - CSA. Must have experience with ServiceNow modules - ITSM. Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, and Scoped applications. Experience working in a client-facing environment.

The Delivery Account Operations Associate III has responsibility for the day-to-day assistance of our clients in the use of our Content to Capture solutions. Under the direction of the Quality Assurance Manager, the Delivery Account Operations Associate III will work both alone and with assigned team members to provide support and issue resolution for clients in a timely and professional manner. The primary focus will be on troubleshooting issues, analyzing the nature of the ticket received and routing it to the correct department within Xerox. This is a helpdesk role that will require system and process knowledge, and a consultative response to customers. This position requires to work 24/7 shifts. Exceptional verbal and written communication skills in American English are required. Scope of role : Provide timely and regular communication to customers on open cases, not letting cases remain in progress without an update for more than 2 days at a time Should understand all product modules, starting with purchasing, then moving to invoicing, reporting and other modules per performance plan Own all cases that have been assigned up through resolution, or to approved escalation Proactively engage clients to gather all information needed to resolve the case, or to gather requirements needed for Enhancements or Task Assignments Review and track all cases pertaining to, Production, Feedback, Implementation and RD tickets for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc. Proactively communicate updates with clients regarding all open cases, such as updates from Implementation and testing, or notification when a fix is available and has passed internal testing Take lead on taking care of the tickets assigned to self and doing a proper follow up until resolution Take lead starting the requirement gathering process for cases that will involve change management Contribute to the client facing online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources Should be able to Completes work with a limited degree of supervision Acts as an informal resource for colleagues with less experience Completes a variety of atypical assignments Areas of expertise and focus : Exceptional verbal and written communication skills are required. Able to provide support via ticketing system Able to handle stress with ease and not get flustered or easily frustrated Should be open to work in different shifts Results and goal-oriented, with a strong work ethic Energetic, assertive, customer-centric personality Team player with the ability to form strong working relationships with clients and team members Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus. Ability to handle multiple issues at once, and prioritize that work Has a strong desire to learn new technology (and may have a strong technical background - such as SQL, web servers, enterprise application support) Should be ready to accept change Provides suggestions and improvement ideas for process. Background, skills, and qualifications : University Graduate or Diploma Holders, Preferably IT, Computer science Preferred Relevant language skills - Should be able to converse and comprehend in English. Customer support experience preferred Previous experience as a Sr Quality Analyst/Quality Analyst Demonstrated ability to work collaboratively Should have a minimum experience of 2-6 years Good to have Specialized external certification e.g., ITIL/SQL For Internal Candidates - DVT is not eligible to apply

Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): Insignia / Intellirad PACS (Picture Archiving and Communication System) IMS Maxims (Electronic Diagnosis Orders Patient Administration Systems) Magentus RIS (Radiology Information System) Medilogik EMS (Clinical Cardiology Reporting Solutions) CIMAR (Cloud-based Medical Image Exchange Platform) iQemo (Oncology Treatment Workflow Solution) IEP (Image Exchange Portal) eRS (Electronic Referral System) Ideal Candidate Profile: 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment. Strong analytical and troubleshooting skills for healthcare IT systems. Good understanding of clinical workflows in radiology, oncology, and patient referrals. Familiarity with PACS, RIS, and EHR integrations. Experience with ITSM tools (e.g., ServiceNow, Jira) for incident request management. Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable. Excellent communication skills with a customer-centric approach. Ability to work collaboratively in a multi-stakeholder environment. Preferred Qualifications: Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field. ITIL Foundation certification (optional but good to have). Basic understanding of DICOM, HL7 (advantageous but not mandatory). Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams. Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs. Support users (clinical and administrative) with application usage, configurations, and minor enhancements. Coordinate with vendors and technical teams for complex problem resolution. Document solutions, contribute to knowledge base articles, and provide training where needed. Support system updates, patches, and validation activities under IT governance. Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): Insignia / Intellirad PACS (Picture Archiving and Communication System) IMS Maxims (Electronic Diagnosis Orders Patient Administration Systems) Magentus RIS (Radiology Information System) Medilogik EMS (Clinical Cardiology Reporting Solutions) CIMAR (Cloud-based Medical Image Exchange Platform) iQemo (Oncology Treatment Workflow Solution) IEP (Image Exchange Portal) eRS (Electronic Referral System) Ideal Candidate Profile: 4 plus years of experience in Level 2 application support within a healthcare / clinical systems environment. Strong analytical and troubleshooting skills for healthcare IT systems. Good understanding of clinical workflows in radiology, oncology, and patient referrals. Familiarity with PACS, RIS, and EHR integrations. Experience with ITSM tools (e.g., ServiceNow, Jira) for incident request management. Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable. Excellent communication skills with a customer-centric approach. Ability to work collaboratively in a multi-stakeholder environment. Preferred Qualifications: Bachelor s degree in Life Sciences, Computer Science, Health Informatics, or related field. ITIL Foundation certification (optional but good to have). Basic understanding of DICOM, HL7 (advantageous but not mandatory).

Total experience: 4yr to 6yr Work location: Chennai (Siruseri SIPCOT IT Park) Work Mode: Hybrid (3 days at office every week) Shift timings: UK Shift and UK Holidays 4+ Years with Retail Knowledge and Application, should be experienced in SSAS and Cube Reports and Quickly understand Business process and enable to onboard Application Support ASAP Work with an experienced product and architecture team to build IT solutions that support merchandising processes. Be an expert on certain functions, processes, or tools. Use SSAS and SSIS for reporting and able to write complex Queries in SQL Strong SQL skills, experience with data warehousing concepts, proficiency in the respective toolset (SSAS for data modeling and analysis, SSIS for data extraction, transformation, and loading), and understanding of data integration best practices. Experience with data visualization tools like Power BI or Tableau (preferred) Performance optimization techniques for SSAS cubes Knowledge of ETL processes (especially if working closely with SSIS) Qualifications B.E / B.Tech / M.E / M.Tech / MCA

Experience required: 6yr to 8yr Work Location: Chennai Mode of work: Hybrid (3 days at office every week) Shift: UK Shift and UK holidays 6+ Years with Retail Knowledge and Application, should be experienced in SSAS and Cube Reports and Quickly understand Business process and enable to onboard Application Support ASAP Well versed with Dataware housing knowledge and expert in SQL DB technologies Should be able to drive the team, manage team, deal with clients, involve in meetings and provide technical decisions. Work with an experienced product and architecture team to build IT solutions that support merchandising processes. Be an expert on certain functions, processes, or tools. Use SSAS and SSIS for reporting and able to write complex Queries in SQL Strong SQL skills, experience with data warehousing concepts, proficiency in the respective toolset (SSAS for data modeling and analysis, SSIS for data extraction, transformation, and loading), and understanding of data integration best practices. Experience with data visualization tools like Power BI or Tableau (preferred) Performance optimization techniques for SSAS cubes Knowledge of ETL processes (especially if working closely with SSIS/SSAS) B.E / B.Tech / M.E / M.Tech / MCA

What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually. What Youll Do: Responsibilities- Experience in a 2nd line Technical Operations or Application Support role Familiarity with support processes, including Incident, Problem, Request, Event, and Change Management. Proven track record of delivering exceptional customer service to end users, with a focus on meaningful communication. Ability to troubleshoot basic to advanced computer operations and software issues. Proficient in database configuration changes (SQL, MongoDB, RDS). Strong knowledge of SQL and Database Scripting languages Understanding of software development practices, concepts, and technologies. Familiarity with technical and business environments and processes. Ability to understand product development processes and how support interacts with them Insight into the functional aspects and technical behavior of operating systems, development environments, and deployment practices. Self-motivated with a strong initiative and able to organize and correctly prioritize own work based on business impact or customer needs Experience with working on knowledge databases, capturing, updating or creating new articles What Were looking for: Proficient in database configuration changes (SQL, MongoDB, RDS) Experience in working with C#, .Net core/Framework, IIS, MS SQL, PowerShell Bachelor s degree in an IT related direction (computer engineering or any stream) Experience in software development and/or .Net application support Strong analytical mind, you can quickly seize a situation Flexible, autonomous and well-organized Other Details: Location: Bangalore, Mumbai. (Remote) Work Timings: 12 pm to 9 pm, 3 pm to 12 am, 5 pm to 2 am (can be rotational) Joining availability: 30 to 45 days United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Our Business Elemica offers a state-of-the-art supply chain operating network in the areas of customer supplier management and logistics promoting new levels of efficiency and profitability for a leaner and more fully optimized supply chain. Elemica s clients achieve significant value from reduced cost of operations, faster process execution with fewer resources through the automation of key business processes, removal of transactional barriers, and seamless information flow between business partners. Our Values All members of the Elemica team from our CEO to our newest entry-level employees are expected to adhere to a set of core values that we think are critically important to our success. Trust and Respect Growth and Development Communication and Collaboration Accountability and Ownership Position - Senior Manager, Global Customer Support (Location: Hyderabad, India) The Elemica Global Customer Support Team is looking for an energetic results-oriented individual that is self-motivated with experience in, or exposure to, Logistics and Supply Chain methodologies. An Elemica Support Manager would be responsible for overseeing and managing customer support operations for Elemicas Digital Supply Chain Network, ensuring high levels of client satisfaction and support. This role involves managing a team of support engineers, handling client escalations, developing and implementing support processes, and working with other teams to improve customer experience. The Senior Manager is responsible for providing technical support for Elemica s logistics and Shipment Execution business applications. This includes not only reactive support to customer issues, but also proactive engagement to improve the functional and technical performance and reliability of these applications. The candidate must be comfortable multi-tasking in a fast paced, dynamic environment. Responsibilities Supervise and mentor a team of support engineers, providing guidance and support to ensure they are effective and engaged. Directly interact with clients to resolve issues, address concerns, and provide guidance on using Elemicas products and services. Troubleshoot and resolve complex issues, working with development and other internal teams to ensure timely and effective solutions. Develop and implement improved support processes and procedures to streamline operations and enhance customer experience. Handle escalated client issues, ensuring they are resolved quickly and efficiently. Document and maintain knowledge base articles and other resources to assist support engineers and clients. Clearly communicate with clients, internal teams, and leadership regarding support-related matters. Track and report on key support metrics, such as customer satisfaction and resolution times, to identify areas for improvement. Collaborate with other departments, such as product management, sales, and engineering, to improve the overall customer experience. Experience and Skills Required 12+ years of work in Engineering or Support Teams. Working knowledge in supporting high-volume transaction applications. Good knowledge of SAP modules, including SAP ABAP, SAP ERP, SAP S/4HANA, and SAP UI5/Fiori. Understanding of SAP architecture, integration points, and data flow. Understanding of databases (e.g., HANA, Oracle) and SAP hosting environments (cloud or on-premises). Experience in managing application support ticketing systems. Strong interpersonal and communication skills with technical and non-technical audiences. Degree in Engineering or Computer Science or, or another related major. Ability to analyze business and functional problems. Experience and Skills Desired Exposure or experience with Supply Chain, Logistics business processes and systems. Knowledge of Software Design Patterns and SAP coding principles. Experience in technical support and interacting directly with external clients. Knowledge of hardware and networking infrastructure necessary to support applications. Software development experience is highly desirable. Personal Characteristics Flexible, adaptable, able to work independently and must have the ability to handle multiple priorities in a fast-paced environment. Strong interpersonal and communication skills with technical and non-technical audiences. Sound communication skills and experience working alongside other IT and business professionals. ELEMICA offers an excellent total rewards package. Initiative, creativity, learning, and results are far more important than hierarchy, position or title.

In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Functional Consultant with 5 to 7 years of Application Support experience of Oracle EBS – Order Management , Advance pricing modules. Should have Experience in Oracle PTP/Receiving/Inventory modules. OTC Functional Lead have experience in implementing Order to Cash business processes in Oracle. Should have implementation experience with focus on Oracle OTC modules/Shippin Preferred technical and professional experience Must have at least 4 full life cycle implementation experience in Inventory/ PTP/ OTC/ Shipping

Exciting opportunity for experienced PHP professionals to join a product support team handling a high-impact e-commerce product. This role is ideal for candidates with a technical background in PHP/Magento who are looking to transition into a non-development product support role with strong exposure to client communication and live issue resolution. Location: Gurugram (Onsite, 24/7 Shift Flexibility | 5 days working + 2 days off | Pickup & drop provided) Your Future Employer Our client is a leading global tech company delivering cutting-edge digital solutions. They provide a collaborative environment, learning-driven culture, and strong growth potential for professionals in technology and support domains. Responsibilities Providing prompt technical/product support for a PHP-Magento-based e-commerce platform Collaborating with cross-functional teams to resolve functionality or performance issues Handling live issue diagnosis, documenting defects, and assisting in product improvement Communicating effectively with internal and client stakeholders for problem resolution Maintaining updated documentation and contributing to support knowledge base Participating in shift-based support to ensure 24/7 issue resolution coverage Requirements Bachelors degree in Computer Science or relevant field 3+ years of experience in PHP Web Development (Magento experience preferred) Strong communication skills (written and verbal) Open to working in 24/7 rotational shifts Ready to join within 30 days Whats in it for you Work on a global recognized e-commerce product Transport facility (pickup/drop) and flexible shift coverage Career growth within product support and client engagement roles Exposure to fast-paced, customer-focused operations

Roles and Responsibilities: Provide first-level technical support via phone, email, or remote tools. Troubleshoot hardware, software, network, printer, and connectivity issues. Log and manage incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, Remedy). Escalate unresolved issues to higher-level support teams when necessary. Install, configure, and maintain desktops, laptops, printers, and software applications. Support user account management activities (e.g., password resets, access control, Active Directory). Monitor systems and proactively identify and resolve potential issues. Maintain documentation of issues and resolutions to contribute to a knowledge base. Follow ITIL processes for incident, request, and change management. Ensure high levels of customer satisfaction through professional and timely responses.

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tech stack. Assist in onboarding new clients, ensuring seamless integration of the Prime Platform. Support and troubleshoot Unix/Linux-based environments, delivering prompt and effective solutions for clients. Utilize knowledge of Market Data, Reference Data and Other functional details to resolve issues related to specific business function. Maintain a strong understanding of support processes, adapting swiftly to changing circumstances and providing solutions in real-time. Collaborate with global teams to provide consistent support across various regions, ensuring timely resolutions to escalated issues. Streamline support processes by automating common tasks using scripting languages, improving response times and efficiency. Proactively identify performance issues and implemented solutions, reducing system downtime by 15%. Provide in-depth technical training and documentation to junior team members, improving team performance and support coverage. Qualifications: Education : Bachelors degree in computer science, Information Systems, or a related field. Experience : 7+ years of experience in Unix/Linux/Windows based environments, Scripting languages and SQL. Proven experience in automating common tasks using scripting languages. Soft Skills : Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities and work under tight deadlines. Certifications : Any relevant certification is a plus.

SQL Application Support - J46249 Responsibilities Design, Develop and Maintain custom solutions specific to client requirement Write clean, efficient code based on specifications Perform and initiate unit testing of enhancements with the internal groups to ensure accuracy, integrity, interoperability and completeness to achieve desired results Use sourced code management tool (e.g., Microsoft Team Foundation Server) to maintain code changes Adhere to department policies, procedures and standards in the development and implementation of software Create technical/functional documentation for reference and reporting, if needed Troubleshoot, debug Web Applications, when needed Update technical and functional (industry expertise) skills Required Candidate profile Candidate Experience Should Be : 1 To 3 Candidate Degree Should Be : BCA,BCS,BE-Comp/IT,BE-Other,BIS,BIT,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other

Role & responsibilities Coordination with IT Head in managing ERP systems Coordination between the Software Developers and Users Troubleshooting of ERP Application related queries across branches Remote Support for Application related Issues Manual Testing (User / Integration) of New Application and Reports. Change Request Follow-up and UAT Process Completion Oracle Cloud Custom Application Testing Preferred candidate profile MS SQL. Database Work Experience Communication & Interpersonal Skills Familiarity with Web based Application Support Familiarity with Software Testing (Manual) Excellent Technical Knowledge

Total experience: 4yr to 6yr Work location: Chennai (Siruseri SIPCOT IT Park) Work Mode: Hybrid (3 days at office every week) Shift timings: UK Shift and UK Holidays 4+ Years with Retail Knowledge and Application, should be experienced in SSAS and Cube Reports and Quickly understand Business process and enable to onboard Application Support ASAP Work with an experienced product and architecture team to build IT solutions that support merchandising processes. Be an expert on certain functions, processes, or tools. Use SSAS and SSIS for reporting and able to write complex Queries in SQL Strong SQL skills, experience with data warehousing concepts, proficiency in the respective toolset (SSAS for data modeling and analysis, SSIS for data extraction, transformation, and loading), and understanding of data integration best practices. Experience with data visualization tools like Power BI or Tableau (preferred) Performance optimization techniques for SSAS cubes Knowledge of ETL processes (especially if working closely with SSIS)

Internship Roles Available: Full Stack Web Developer Full Stack Java Developer Python Developer Dot Net Developer Software Testing Frontend Developer Backend Developer Data Science Role & responsibilities Interns will be expected to fulfill the following roles and responsibilities: Assist with IT Projects: Support senior IT staff in ongoing projects. Participate in the planning, development, and implementation of IT solutions. Technical Support: Provide technical assistance to end-users. Troubleshoot and resolve hardware and software issues. System Maintenance: Perform routine maintenance tasks on IT systems. Monitor system performance and report any anomalies. Documentation: Maintain accurate records of technical procedures and troubleshooting steps. Document project progress and prepare reports as required. Learning and Development: Attend and actively participate in mandatory classes and workshops. Continuously seek to expand knowledge and skills relevant to the IT field. Collaboration: Work closely with team members and other departments to achieve project goals. Contribute to team meetings and share insights or ideas. Compliance: Adhere to company policies, procedures, and industry regulations. Ensure confidentiality and security of sensitive information. Project Contributions: Assist in the development and deployment of new applications or systems. Engage in testing and debugging processes. Preferred candidate profile Educational Background: Degree: Currently pursuing or recently completed a degree in Information Technology, Computer Science, Software Engineering, or a related field. GPA: Preferably a minimum GPA of 3.0 or equivalent (may vary based on organization).