1584 Application Support Jobs - Page 40

The Professional, Application Development job maintains, integrates and implements software applications within the organization. With limited supervision, this job performs moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs. APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts.. Qualifications Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience. Functional or Technical Depth in atleast one or two Lab applications like Lab Information management system (LIMS) or Product Life Cycle Management (PLM) will be a big plus. Ability to explore and understand existing and new software requests and coordinate with vendors and Cargill stakeholders. Adaptability to needs of R&D Labs both managing steady state as well as projects is a must Basic understanding of AWS /Azure Cloud ecosystem , Onprem vs cloud architecture, SaaS products , infra requirement gathering , OS MS & Linux , DR setup, SSO setup etc is a must. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud

Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations. Managing Teams : Leading project teams and coordinating with various teams to resolve issues. Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels. Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality. Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback Skills: Leadership : Strong leadership and team management skills. Communication : Excellent communication skills for interacting with clients and team members. Problem-solving : Ability to troubleshoot and resolve issues effectively. Project Management : Proficiency in managing application enhancements workstream and tracking progress. Customer Service : Strong focus on customer satisfaction and service improvement. Qualifications: 10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. We are looking for a passionate Service Delivery Manager (SDM). You will be leading efforts to ensure customers continue to get value from Icertis implementations. This role ensures Application Enhancement and Application support services are delivered seamlessly to clients. You will be leading the IROS (Icertis Run and Operate) Service for customer. This is an opportunity to work in a fast-paced start-up, learn the Icertis platform and CLM domain, and become an expert on how customers use Icertis. The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solution

Are you interested in starting a career within IT? You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products. You will be based in our Bangalore office. What You Will Do As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. #LI-MP1 What You Will Have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience of supporting a Financial Management System (FMS) such as Sage for example Good understanding of basic accountancy principles Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave 20 days of annual leave, plus public holidays Employee Assistance Programme Free advice, support, and confidential counselling available 24/7. Personal Growth We re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success. OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UKs most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here

Description Who we are and What we do World Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable cities and working towards a low carbon economy. Through research, analysis, and recommendations, World Resources Institute puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. Overview for WRI India Operations WRI Operations team supports the crucial front-line work of the organization, they directly interact and work with Clients, Government agencies, Statutory bodies, Board of Directors, Vendors, and Consultants in fielding their inquiries, providing support at all the fronts and solving problems. So that the WRI programs can be implemented without any hurdles and the researchers can develop high quality research documents, plans. WRI operations team consists of various functions such as Budget and Finance, Accounting and Reporting, Legal Counsel, Human Resource, IT and Facilities management. Each role comes under the purview of operations and each function lead reports to the Director Operations and Director Operations report to the CEO of the Organization. WRI Operations team strive for operational excellence across all functions starting with the recruitment, retention and management of WRI s staff, our most important asset. We manage our endowment, the contributions entrusted to us, and our facilities in ways that are in line with our values and advance our mission. We maintain strict budgetary planning and financial controls to ensure that all contributions are managed in compliance with clients requirement. About the Program. WRIs Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices. About your role: You will report to Help Desk Analyst, Operations for our Mumbai office Yo u will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. How your day will unfold: Escalation Management (25 % of time): Leverage Endpoint Manager/Autopilot Escalate priority support issues to senior staff and/ or corporate technology groups Collect and forward all relevant information prior to escalation to allow seni or staff to operate efficiently Maintain a positive working relationship with business lines and other departments Networking & Troubleshooting (50% of time): Prioritize and schedule work as necessary to maintain department service level agreements Maintain and monitor department mailbox Update and maintain cases in a timely fashion PC hardware and software procurement Basic networking skills and troubleshooting Wireless and remote connectivity troubleshooting Works within a small or large systems team and contributes independently Understands roles and responsibilities within the team Technical Documentation (25% of time): Writes clear and concise technical documents. Enhances team productivity by helping others Provides technica l supervision on small projects Working well with both internal and external group teams Qualifications and Requirements we seek: Education : You hav e a Bachelor s degree in IT, Computer Science, engineering or relevant field Experience : You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment Experience in endpoint/workstation experience - Dell preferred Experience in support Windows 10/11 in a corporate environment Experience in support MS Outlook Experience in support MS o365 suite desktop/web apps Experience in Azure/Endpoint Manager experience Must be team oriented and possess strong oral and written communication skills. Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment Strong analytical and troubleshooting skills Certifications are a plus - Microsoft preferred Languages : Full fluency in English requir ed and second language preferred Requirements : Existing work authorization is required where this position. WRI is unable to authorize visa work authorization Location: Mumbai Duration: 1 years as term hire extendable based on performance and project requirements. To Apply: Qualified applicants should apply online at www.wri.org/careers . All applications must be submitted online through this career portal in order to be formally considered. Only shortlisted applicants will be contacted for interview purpose. List of Documents to be attached: Cover Letter Resume Only shortlisted applicants will be contacted for interview purpose. Diversity, Equity, and Inclusion (DEI) @WRI India WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development. Learn more about WRI India s commitment to Diversity, Equity, and Inclusion (DEI). Click Here People-centric to the core: We keep our people at the center of everything we do - from a welcoming work environment to benefits and a culture that encourages staff to stay healthy, happy, engaged, and growing. Some of the non-monetary benefits that our staff get: Health benefits: We cover health insurance for you and your loved ones for up to INR 8 lakhs Term Insurance: Our term insurance policy covers life coverage of 50 lakhs per staff member Employee Assistance program: Promoting mental well-being and supporting staff in achieving a satisfying work-life balance Health & Nutrition: Personalized diet recommendation from a certified dietitian based on the physical health condition and lifestyle Flexible work schedule: Alternative work arrangements for all who are eligible by nature of their job Learning culture : Workshops and trainings to empower staff, encourage new learning opportunities Rest and Recharge weeks: We encourage staff to take time off to rest, rejuvenate, upskill, and pursue their interests. Our leave policy: Avail personal time off at 36 per year, along with public holidays, maternity, paternity, and adoption leaves. Click here to know more about our benefits Careers | WRI INDIA (wri-india.org) Equal employment @WRI India We believe in equal employment, it is our policy to recruit, and provide opportunities for advancement in all job classifications without regard to caste, religion, sex, age, marital status, sexual orientation, parental status, or disability.

Job Description: Value Preposition As a Principal Software Engineer, you act as a technical leader, bridging business needs with technical solutions in a global environment. You collaborate with various stakeholders to develop and implement efficient, reliable software solutions that align with project goals. Your responsibilities include understanding complex business requirements, leading technical design, and implementation, and mentoring junior engineers. Job Details Position Title: Principal Software Engineer Career Level: P4 Job Category: Assistant Vice President Role Type: Hybrid Job Location: Bangalore About the Team: You will be part of the Enterprise Fraud Technology team, a motivated and skilled group of engineers, analysts and product specialists focused on implementing solutions that detect and prevent financial crime. We collaborate closely with cross-functional teams to build robust and scalable fraud solutions. We value precision, accountability, and strong sense of purpose in our work. Impact In this role, you will be responsible for actively preventing and detecting fraudulent activities within the bank, aiming to reduce financial losses, operational expenses, and reputational damage, while ensuring the security of customer assets Key Deliverables (Duties and Responsibilities) Lead technical design and development of software solutions, ensuring they meet project requirements and adhere to best practices. Design, develop and maintain end-to-end fraud detection and prevention systems. Analyze and translate complex business requirements into a functional system design document. Collaborate with cross-functional teams, including other engineers, system analysts, and product managers, to ensure seamless integration and alignment. Be responsible for identifying and resolving complex technical issues, ensuring the quality and reliability of the software. Technology and system related analysis using knowledge of current applications, interfaces, and data structures to recommend solutions and provide input. Configure systems and develop expertise in system functionality and design. Understand points of interaction and impact on other systems across the enterprise. Design and implement Microservices and APIs to support fraud detection and response. Design, develop, and manage automated unit, integration, and acceptance tests. Assist in developing and executing test scripts. Assist with performing applications changes and configurations. Manage the installation of application software patches and upgrades. Mentor and guide junior engineers, helping them grow their technical skills and contribute effectively to the team. Skills and Qualification Understanding of systems design and architecture. Hands-on development experience in Java J2EE and SQL applications. Strong skills in Spring, Spring Boot, and Spring Cloud. Experience in containerization (Dockers, Kubernetes). Hands-on experience with relational databases (Postgres, MySQL, Oracle, SQL Server). Ability to design applications in AWS and Azure. Experience with streaming (Kafka). Strong understanding of CI/CD pipelines for automated deployment. Strong hands-on expertise in debugging and fixing streaming jobs by reviewing debug logs and configurations. Demonstrated experience with Application Servers (Tomcat, Websphere, Jetty, JBoss) and Web Servers (Apache, NGINX). Experience with distributed source control systems - Preferably Git. Experience with agile methodologies and tools (e. g. JIRA). Excellent problem solving and communications skills. Qualification Bachelor s in computer science or engineering or related field. 12+ years experience in full stack software development and maintenance Preferred Qualification Experience in API, Microservices, DevOps, AWS, Azure and Integrated Solutions. Experience with Confluent Kafka and MQ. Experience in SDLC and Agile methodologies. Experience in payments domain (ACH, Checks, FedNow, RTP, Wires, ISO, etc.,) is a plus. Prior financial services or banking experience. Experience in industry leading fraud detection, prevention, and analytics solutions. Relationships & Collaboration This role is focused on building and implementing scalable systems by fostering collaboration across different departments. The role involves working closely with technology, operations, and application support teams, as well as partnering with product and business teams to align on goals. Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Position at GroupM Nexus Product Support Analyst - Level 1 , GroupM India Offshoring Team, India Position Overview: We are seeking a Level 1 - Application Support Analyst, who will play a key role in ensuring our customers receive timely, accurate, and well-communicated resolutions to the issues they raise. You will provide a service-driven experience ensuring that speed, quality of resolution, and communication all play an equal part in providing our customers what they need. In this position you will focus on the customer experience and resolving issues, script basic troubleshooting, understanding user issues, and driving high-quality outcomes. You will be responsible for cataloging, triaging, and tracking issues logged by users across multiple products. This position must be clear on SLAs, processes, procedures, drive process improvements, but most importantly, direct issues to the appropriate team for resolution. This position requires strong teamwork and communication skills, and the ability to thrive in a fast-paced customer service-oriented environment. You will be expected to be naturally inquisitive, always striving to understand the root cause of problems, and ensure that issues are resolved within SLA. Your attention to detail, listening skills to understand customer use cases, and your technical ability to execute will be the keys to your success. A strong desire to develop both technical and customer service skills is a must. Key Responsibilities: Provide 1st Line Technical & Application support Provide excellent customer service Present a calming and confident behavior when working with a client resource experiencing a problem Perform user password resets Provision access requests to approved applications Keep detailed notes related to each support ticket noting error messages, troubleshooting steps, and any other details specific to resolution. Follow established runbook procedures to resolve user issues Utilize established decision tree in escalating user issues to the appropriate team Monitor ticket aging to ensure resolution within established SLA Monitor product solutions to detect errors or incidents Recognize when an escalation to L2/L3 is required for an incident or request Identify opportunities to improve the process and/or customer experience Contribute to maintaining a Knowledge Base of information that can be used in expediting resolution of future issues Participate in internal meetings Assist client service team with client reports via ticketing system Perform routine technical assistance and maintenance duties Maintain and update support ticket tracking system Maintain user instructions Perform routine technological systems support by troubleshooting and resolving general system hardware, software, and network failures and conflicts Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems Perform miscellaneous job-related duties as assigned Desirable Experience: Minimum 1-2 years of experience in software support or equivalent relevant experience Bachelor s degree in Marketing , Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field OR equivalent professional work experience Excellent customer service skills Strong problem solving/analytical mindset Solid experience of customer issue management tools (e.g. JIRA, Zendesk) Minimum 1 years of experience working with reporting tools (ideally Tableau or Looker) Excellent written and spoken communication skills Sound understanding of ITIL best practices Desirable Skills: Experience or background in technical support Experience or background in AdTech or Digital Advertising ecosystem Experience in building/implementing support processes Some Project Management experience Understanding of Advertising APIs ITIL Qualified Desirable Attributes: Strong prioritization skills under pressure. Ability to explain complex technical issues to users in an open, unassuming, and non-technical way Ability to operate in a fast-paced environment Relish the opportunity to work with customers and technical teams alike. Self-organizing and self-motivated More about GroupM: GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https: / / www.linkedin.com / company / groupm / More about GroupM India Offshoring Team: GroupM India Offshoring Team is the industry s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world s leading advertisers. About India:

Sell, promote, and Installation base expansion of IVUS, Rota, FFR Capital Equipment and Consumables within a defined geographic territory by developing new accounts expanding usage, and increasing therapy penetration in current accounts to meet a sales quota based on company sales goals and directly increase sales revenue of the company. Location - Kolkata, India Responsibilities & Requirements: Selling capital equipment and consumables by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by the company on a monthly, quarterly, and annual basis. Demonstration, Capex Lead generation, and Capex Lead conversion expand the IB. Post-sales Capex Installation, Capex onboarding training at new installation sites, and application support. Rota IVUS Therapy expansion by training key customers, IC Team, and Cath. Lab. Presence. To support all BSCI-sponsored physicians training, IAS training center, training during various conferences, case support during planned workshops/ Proctorship events as & when required, and supporting Centre of Excellence (COE) during training programs. To Initiate the tendering process for Capex acquisitions, attending negotiation meetings, and technical bid meetings in Govt., KAM, and Pvt. Accounts. To Gather & share market intelligence on competition activities for IVUS, OCT, NIRS, IVL, OA, IFR & FFR. Helping the CS team to maintain Warranty/AMC/CMC contracts. Develop sales strategies and action plans (e.g., weekly, quarterly, and monthly) by analyzing quarterly and monthly sales figures and reports, identifying the needs of particular accounts, and discussing issues with the Regional Sales Manager to help the organization achieve its annual sales goals. Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which products can best address their needs. Develop relationships with hospital personnel (e.g., through clinical/casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key purchasing decision-makers in order to facilitate future sales. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. Graduate with 7+ years of experience in medical devices. Key account management, stakeholder management, clinical knowledge, and sales and strategy. Should have good communication skills.

Software Engineering Lead Analyst - HIH - Evernorth vices, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Software Engineering Lead Analyst Position Overview: The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will identify the tasks and responsibilities developing distributive applications, utilizing Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS. This candidate must be team oriented and have interpersonal skills, as the existing team values productive collaboration to enable high output and good business value. This role requires the ability to make well-thought-out decisions on complex or ambiguous issues and to effectively communicate to individuals at all levels of the technical and business communities. The Software Engineering Lead Analyst must develop a strong affiliation with the requirements, technology solution and operational readiness organizations, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best practices used to build enterprise-scale solutions. Responsibilities: Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause Support all software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications Work cross-functionally with the support team, development team and business team to efficiently address customer issues. Active member of high-performance software development and support team in an agile environment. Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies for Cigna Health Services / Evernorth Technology. Qualifications: Required Skills: Desire to work in application support space Passion for learning and desire to explore all areas of IT Experience in Java SpringBoot, Jenkins, GitHub, OpenShift, ReactJS. Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle. Exceptional analytical and problem-solving skills Structured, methodical approach to systems development and troubleshooting Ability to ramp up fast on a system architecture Experience designing and developing process-based solutions or BPM (business process management) Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 5- 8 years in an application development role or as a quality engineer Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor s degree education requirement Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) About Evernorth Health Services

Back Key Responsibilities Retail point of Sale system testing and Certification resources for both Fujitsu POSplus and GTC POS (GTC POS will be learned through project) Validate POS transaction flows for new functionalities Validate transactional data and receipt data for accuracy Prepare financial validation Design and build simulators for Telco Retail Sales flow Enhance Production support tools to support new functionalities Build simulators for Telco Retail Sales flow Document for production support hand over Document POS certification requirements Preferred Qualifications Must have POS experience and Bell Retail experience Must be able to validate the transactional flows for functionality Test Automation What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

As a SRE at Thomson Reuters you will be responsible for supporting our cloud infrastructure by designing, implementing, maintaining and monitoring systems that make it easy to build, deploy, monitor and scale applications. You will also play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. About The Role We are looking for candidates who have experience working with complex technical environments and possess strong communication skills to effectively articulate issues and solutions to both technical and non-technical audiences. play a key role in building a culture of reliability within the organization and collaborating closely with development teams to ensure the highest standards of system availability are achieved. Collaborating with senior management and other stakeholders on projects About You 4-5 years required in AWS Cloud, Devops, terraform, Cloudformation, CI/CD, Monitoring, observability, Enterprise Application Support, Infrastructure as Code, Cloud security, Database fundamentals, Java Application knowledge, cloud administration & App support. Experience on System admin (Linux), cloud automation Implement best practices for security and compliance within AWS environments. Automate infrastructure provisioning, monitoring, and scaling using tools like Terraform, CloudFormation, or AWS SDKs. Excellent interpersonal, presentation, verbal and written communication skills Strong analytical and problem solving skills A bachelors degree in Computer Science or related field; masters degree preferred #LI-SA1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications. 2. Understand and troubleshoot solutions in a complex technical environment. 3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams. 4. Maintain a professional demeanor and customer focus when handling complex issues. 5. Interact with our clients all over the globe on need basis 6. Debug and Provide RCA (Root Cause Analysis). 7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles. 8. Understand the code flow and application functions 9. Understand the queries given by the customer Support team. 10. Coordinate with internal teams to proactively identify the issues in the system. 11. Analyse and Identify service improvement items and design solution. 12. Support continuous improvement by investigating alternatives and technologies. 13. SLA adherence with respect to keeping clients happy. 14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting. 2. Experience in supporting services using back-end technologies. 3. Knowledge on writing Database queries. 4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work. 5. Excellent debugging and troubleshooting skills. 6. Strong investigation skills using tools like Kibana or Splunk and Grafana. 7. Excellent written and verbal communication skills. 8. 2+ years of experience with enterprise software application support 9. Experience in writing quality Knowledge articles. 10. Experience with analysing the back-office reports. 11. Experience in pattern analysis and identifying the product improvement areas. 12. Willingness to work in shifts when needed #LI-AA1 WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues ABOUT US We are a leading game developer providing player-favorites to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies. Driven by a persistence to craft immersive experiences and responsible thrills, our professional team consistently delivers best-in-class services with a dedication to create games that players love time and time again. OUR VALUES PERSISTENCE We never give up and are determined to be the best at what we do. RESPECT We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise. OWNERSHIP We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.

About The Opportunity Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues. M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support. Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls. Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect. Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company s ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure. Monitoring and performance tuning of On-Prem and Cloud Infrastructure. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change Management, Problem Management as part of Continuous Improvement process. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Meet organization defined KPIs. What You Will Bring to The Table 3 years hands on experience with the following technologies: Microsoft Windows Server Administration, Troubleshooting and Monitoring Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security) Administration, Management and Troubleshooting M365 and Entra ID and Intune End-user issues, workstation and application support. Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred) Cybersecurity Best Practices and Remediation Soft skills Excellent Verbal and Written Communication Skills in E Self-motivated, taking initiative to learn and stay informed on new and relevant technologies. Ability to maintain client relationships and provide a high level of customer service and professionalism. Ability to manage your own workload, prioritize tasks and meet deadlines. Can work within a fun, cultured team environment. Documents, Updates, and adheres to standards, SLAs, and SOP s. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent timely and proactive follow up on open/outstanding tickets, issues are required Ability to work from home with a good internet connection and no background disturbances is crucial. Qualifications Bachelor s Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

About The RoleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0 We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps shopify com/bitespeed-fb-messenger-chatbot)** We’ve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can’t compromise on, it should only go up What you’ll doThis role is a mix of supporting customers who reach out over live chat & emails You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful Recording and segregating technical issues and product requests from customers and routing them to product team Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.