1499 Application Support Jobs - Page 4

Team works on providing L2 application support to FIS hosted Payment solutions for clients in AMER region. We are looking to add an energetic, self-driven, critical thinking, talented, and experienced operations analyst to our growing team. The role is to provide L2 support, examine client reported payment and system issues, internal notification of alerts mistaken payments along with incident management, change management, problem management. Day to day processing of files and fixing the production issues that may arise and require further investigation and resolution. What you will be doing: Will be responsible for Incident Management, Change Management, Problem Management, Monitoring of systems for functional processing of payments. File Uploads that come from schemes. Closely work with Developers/L3 team to provide correct analysis and solution. Monthly reporting for Volumes and SLAs for all PaaS clients Configuration changes Business Validations for all Changes/Releases that goes to PROD. What you bring: Overall experience of 7-10 years into Banking, Payments Domain, Change Management, Basic testing skills Experience in ServiceNow, Basic knowledge of OPF or OPF basic training done BA knowledge will be added advantage. Knowledge on ISO 8583, ISO 200022 and other payments formatters will be added advantage. Basic knowledge of tool like CI, Jenkins, Database, Cloud setup What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step! A competitive salary and benefits Great workspaces with dedicated and motivated colleagues

Project description Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Automate builds, deployments, and other aspects of the release lifecycle through CI/CD tools such as Git, Jenkins, and Jira Collaborate and work with the various application teams to develop, support, and manage enterprise DevOps CICD pipeline and workflow Manage the processes of deployments using the blue-green deployment pattern whenever possible Day-to-day monitoring, backup, deployment, and maintenance of Release Environments Supports day-to-day testing activities for implementations, upgrades, weekly, and monthly releases Need to work in a 24/7 format Available over the weekend for deploying CR for GFMT applications Skills Must have At least 3+ years working in an Application Support Environment that includes BAU, SIP, KPI/KRI measurement, Stakeholder management, and reporting Experience in Release Support CR Management GitHub and CI CD pipeline Source code management and branching strategies with Bitbucket and GIT Bash Manage the various different code scanning tools, OSS, Fortify, and SonarQube Nice to have Apache Server, Citrix user working knowledge Exposure to Monitoring tools ITRS, ELK Kibana Network troubleshooting basics Other Languages EnglishC2 Proficient Seniority Regular

Data Guard - RMAN backup, cloning and restoration Performance tuning - performance analysis and optimization Security patching - Applying Oracle security patches and updates Application Support - Troubleshooting and resolving issues related to Oracle E-Business Suite (EBS), Java, Weblogic, and other Oracle applications Health check and Monitoring Scripting - Writing and executing scripts Month-end support - providing support during critical month-end processing periods Additional Support - Addressing other Oracle-related tasks as needed and agreed upon

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Own, refine, and implement build processes for desktops, laptops, and mobile devices Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively Daily user support for all End User Computing including maintenance and support Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Graduation

Job Description: Who We Are Saks is a world-renowned luxury ecommerce destination. The company s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores which extend that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home d cor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the pre-eminent destination for luxury, globally. Role Summary As a Lead Database Administrator, you will work with other members of our DBA teams to develop and track key database measures and metrics. Your focus will be on evaluating runtime systems, building monitoring and incident response capabilities, and automating monitoring and automatic feedback systems for our development, staging, and production systems Key Qualifications 9+ years of experience in a DBA role supporting 24/7 environment with on call duties as per team rotation. DBA will be responsible for supporting other database types (Postgres, DB2, aurora) in Saks environments. Demonstrated ability to mentor junior team members and develop internal experience in DBA best practices Experience with database migration from data center to Azure / AWS RDS. Managing Databases as IaaS, PaaS. Exposer to Azure VMs and /Azure SQL MI Experience with Automation of routine tasks and setup monitoring. Shell scripting, Powershell, PL/SQL for automation. Strongly desired: experience in the retail or fashion industries Appreciated: interest and curiosity for working in a variety of languages and frameworks with flexibility towards team and organizational adoption Role Description Assist with issues relating to system performance: Diagnosis of SQL problems, Application Support and SQL Support Assist with the design and maintenance of systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets. Be a consultant in the review, planning, testing, and execution of business applications and database upgrades Develop and track key database measures and metric Good understanding of data models and assisting the application team providing recommendations for schema designs o Demonstrate extensive hands-on experience with SQL Server & Oracle with a particular emphasis on performance and tuning. Skills include, but are not limited to: Installations, migrations/upgrades, configuration, tuning and performance analysis, backup/restore/failover Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget for Database project work Good understanding of Failover clustering and Log shipping Use quantitative and modeling techniques to forecast database capacity and growth trends On call duties per team rotation. Conduct research and make recommendations on database products, services, protocols, and standards in support of development efforts. Develop key automation, monitoring and performance tuning software Review and tune data access calls and stored procedures to ensure both individual database performance and overall system performance Provide technical leadership in the design, implementation and management of our database environments Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

"> Home / Home / Careers / Careers / Senior .Net Lead Senior .Net Lead Introduction We are looking for candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure DevOps. . This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. for any clarification/ alerts on this subject. Apply Now

We are looking for candidates with 7+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure DevOps. . This is to notify jobseekers that some fraudsters are promising jobs with Reflections Info Systems for a fee. Please note that no payment is ever sought for jobs in Reflections. We contact our candidates only through our official website or LinkedIn and all employment related mails are sent through the official HR email id. for any clarification/ alerts on this subject. |This is a client facing role and hence should have strong communication skills and the resource should be hands-on - experience in coding and Azure. Working hours - 8 hours (12 PM -9 PM) Responsibilities include: Develop, enhance, document, and maintain application features in .Net Core 5/6+ , C#, /REST API/T-SQL and AngularJS/React JS Application Support & API Integrations with third party solutions/services Understand technical project priorities, implementation dependencies, risks and issues Participate and develop code as part of a unified development group, working the whole technological stack Identify, prioritize and execute tasks in the software development life cycle Work with the team to define, design, and deliver on new features Broad and extensive knowledge of the software development life cycle (SDLC) with software development models like Agile, Scrum model, Jira models. Effective communication skill ,technical documentation , leadership and ownership quality Primary Skills : Develop high-quality software design and architecture 6+ years of development experience in C# , .Net technologies, SQL and at least two year working with Azure Cloud Services Expertise in C#, .Net Core 3.0/6.0 or higher, Entity framework, EF core, Microservices, Azure Cloud services, Azure DevOps and SOA Ability to lead, inspire and motivate teams through effective communication and established credibility Guide team to write reusable, testable, performant and efficient code Proficient in writing Unit Test Cases using X-Unit, MS-Test Build standards based frameworks and libraries to support a large-scale application Expertise in RDBMS including MS SQL Server with thorough knowledge in writing SQL queries, Stored Procedures, Views, Functions, Packages, Cursors & tables and objects types. Experience in large scale software development. Prior experience in Application Support & API Integrations Knowledge of architectural styles and design patterns, experience in designing solutions Strong debugging and problem-solving skills Azure Skills - Azure Messaging services - Service Bus or Event Grid, Event hub - Azure Storage Account - Blobs, Tables, Queue etc - Azure Function / Durable Functions - Azure DevOps - CI/CD pipelines (classic / YAML) Secondary Skills : Good knowledge of JavaScript, React JS, jQuery, Angular and other front end technologies API Management - APIM Expertise in Microsoft Azure Cloud Service , Application Insights, Azure Monitoring, KeyVault and SQL Azure. Azure DevOps - CI/CD pipelines (classic / YAML) Hands on experience in building and deploying applications by adopting Azure DevOps practices such as Continuous Integration (CI) and Continuous Deployment (CD) in runtime with Git, Docker, Kubernetes and managing Azure Cloud Services.

iScala Support - 4 Positions4 Responsibilities: Liaise with client application lead for day-to-day activities. Provide L2/L3 support for issues related to iScala ERP Finance Modules Attend all internal and client meetings. Monitoring and tracking tickets and alerts, ,maintain agreed SLAs Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB On-call support for P1 issues. Raise risks/issues (if any) on time. Skills & Experience Required: 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules Must HaveiScala - Budget, forecasting and actuals L2/L3 ticket support Good to HaveExperience in Hospitality industry Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc. Understanding of basic XML, Unix, and PL/SQL ITIL certification will be an added advantage. Excellent communication skills Ready to work in rotational shift.

Job Description Summary Responsible for providing formal technical and clinical support in CT during the sales process within a geographic region. Responsibilities include delivering pre-sale product demonstrations, post-sale installation, training, customer service activities, and ongoing customer support. This includes on-site clinical in-servicing and go-live support. May also be required to take on a leadership role within the local team. . Job Description Roles and Responsibilities The incumbent will be responsible for providing clinical application support for CT to customers of radiology imaging solutions at healthcare facilities across the territory. They will deliver on-site training as well as remote technical assistance for troubleshooting and resolving product-related issues. They will also actively engage in promoting our products and services through presentations and demonstrations at conferences, trade shows, and customer sites. Provide on-site clinical application support to customers, including installation, configuration, testing, validation of application software, and user training. Assist in pre-sales activities by supporting marketing efforts with product evaluations and demonstrations, and by offering clinical input to potential customers. Remotely support customers with product selection, system configuration, connectivity, networking, and technical troubleshooting. Coordinate the activities of other application specialists assigned to customer sites. Collaborate closely with sales representatives to ensure effective communication of customer clinical needs and priorities. Work with internal teams (e.g., development, quality assurance, documentation) to relay customer requirements and feedback for existing and new products. Develop educational materials such as image galleries, brochures, posters, and videos. Attend conferences and trade shows to promote products and services to current and prospective customers. Act as a liaison between customers and internal departments to facilitate problem resolution and product improvement. Required Qualifications Masters degree in Medical Imaging Technology from an accredited university or college Minimum three years experience in radiology department of hospital with experience in CT Experience in PACS/RIS/HIS would be added advantage Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Organization Cigna is a multinational organization and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security. You ll be joining a global team with offices located in America. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia. Role The Technical Support Senior Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments. The Production Support team provides several services for International Health (IH) including: Application Support 24/7 Production Support Monitoring, batch support and optimization, defect identification and remediation Configuration updates, data fixes, ad-hoc reporting requests Release Management Change Management Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents. The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernization and automation across the team s processes and practices. The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams. The primary focus of this role will be working with an emerging support team based in Cigna s CHSI location in India and providing services to the International Health Americas business. Must be comfortable dealing IT control processes taking ownership of the controls for the applications and supporting the production release process. This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related task, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs. Working with our development teams closely understanding and managing the release process. Following and improving our governance processes. Candidate profile Cigna is specifically looking for a dynamic, seasoned, experienced Technical Senior Analyst with Java, ,SQL Server & Unix experience. An IT professional with strong skills in Service Delivery, Application Management & Support processes. Insurance or financial services background would be a strong advantage. Integrated applications - understand where application sits in wider Architecture Must have confidence to quickly learn the technical and functional aspects of a complex service. Ability to communicate with technical and operations (non-technical) team member Behaviors Self-Motivated Problem Solver Autonomous Process Minded Ambitious Continuous Improvement Driven Skills and Experience Candidates must have strong experience in the following areas: Strong stakeholder relationship and communication skills Incident Management Skills Proven track record in day to day production support Knowledge of automation MS SQL Server SSIS Packages Windows & Unix / Linux Basic Java Perform in-depth data and systems analysis Application Integrations and ETL Strong analytical and troubleshooting skills Incident Management Skills Advantages in having experience in the following areas: ServiceNow Dynatrace & Splunk Confluence Jira Application Integrations TOAD/SQL Navigator

As an Incident Manager, a member of IT Service Management pool within the SAS 24x7 Global Operations Center, you will p articipate in operational and transformational initiatives as related to Service Management. As an Incident Manager, you will be responsible in the ongoing definition and improvement of service management policies, processes, procedures, and their supporting tools. While this position primary focusses on Incident Management (including Major Incident Management. This position will also be responsible for encouraging the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Responsibilities: Participates in the development, implementation and communication related to several Service Management processes including Incident, Problem, Change, Configuration, Event, Knowledge, Request and Service Portfolio Management Perform the Major Incident Management (MIM) role to anchor and drive quick resolution for high priority incidents Participate and champion the Change governance initiatives including reporting, coordination and tracking activities Participate in efforts to implement ITSM technical solutions necessary to automate processes and support the operation of end-to-end IT services delivery and support processes. Provide business analysis support by identifying requirements for ITIL based tools and applications, specifically ServiceNow and executes user acceptance testing. Work with development teams and project management on the implementation, enhancement, and support of IT service management tools (CMDB, ticketing system, etc.) Champion ITIL best practices and their implementation throughout SAS Define and propose the key performance indicators and critical success factors for global IT services Work with IT leadership to ensure alignment and adoption of ITSM processes and tools within the overall service management strategy Act as advisor in recommending continual service improvements to operational activities that will enhance service robustness and reliability Monitor key ITSM dashboards or queues to ensure the appropriate priority and triage during assigned shift. Work with the team, management, and SAS Service Owners to create, maintain, and improve the documentation needed by the team for successful execution of daily tasks. Review and assess OLA/SLA data with SAS Service Owners to improve incident resolution and request execution. Drive customer first approach in all service interactions in a dynamic environment while managing competing demands. Work with Global Operations Center supervisors and management to ensure consistent service delivery. Work 24x7 on monthly rotating schedule including weekends and holidays. Qualifications Essential: Bachelor s degree in Computer Science or related field plus seven years experience in IT. An equivalent combination of education, training, and experience may replace these requirements. Experience providing infrastructure, OS, and/or application support for customers. Technical Skills Operating Systems: Windows, RHEL Linux Application: SAS, Java based enterprise applications Self-driven with ability to train/coach employees on varied ITSM topics Strong troubleshooting skills Professional written, verbal, and interpersonal communication skills are essential. Ability to work in a strong team environment as well as independently. Preferred: ITIL Foundation Certified Experience with ServiceNow (IT Operations Management, IT Service Management). Solid knowledge of multiple operating systems. Knowledgeable in Six Sigma, Lean or related methodology. ISO, SOC 2, FedRAMP Compliance hands on knowledge. Knowledge of VMware and cloud hosting providers. SAS only sends emails from verified sas.com email addresses and never asks for sensitive, personal information or money. .

We are seeking an experienced, motivated, creative Lead Production Support Project to join our Cognitive/AI Automation Support team to support AI solutions using Java/J2EE across our 450+ market-leading customer base. This role requires a high degree of independent execution, hands-on technical leadership of teams, ownership and responsibility for customer success. The Manager Development /support is expected to be highly resourceful at swiftly executing Support tasks along development with high quality coding standards. This is a varied role which offers exposure to a wide range of technologies. A commitment to collaborative problem solving, sophisticated design, and delivering quality product(s) is essential. We are seeking an experienced, motivated, creative Lead Production Support Project to join our Cognitive/AI Automation Support team to support AI solutions using Java/J2EE across our 450+ market-leading customer base. This role requires a high degree of independent execution, hands-on technical leadership of teams, ownership and responsibility for customer success. The Manager Development /support is expected to be highly resourceful at swiftly executing Support tasks along development with high quality coding standards. This is a varied role which offers exposure to a wide range of technologies. A commitment to collaborative problem solving, sophisticated design, and delivering quality product(s) is essential. Key Duties and Responsibilities Design, develop, support and automate applications, modules and tasks using Java/J2EE and related Technologies Provide technical leadership to small development teams working on Java and web applications Provide hands-on technical leadership to the Support and development team by jumping into the coding mode when needed by team. Understand business requirements and transform non-technical, business requirements into technical requirements Break down program specifications into its simplest elements and translate this logic into a programming language. Prepare effort/cost estimates/plans which consistently demonstrate minimum deviation from plan. Provide technical designs and solutions and supporting documentation to business/customer problems Accountable and responsible for meeting project timelines Work with minimum guidance from senior leaders, and collaborate with internal team members, shared services teams (e.g., Server team, Network, etc.) as well as external stakeholders as needed throughout each project s lifecycle Independently perform all necessary end-to-end setup (software and middleware) on development, testing Support & production environments. Proactively identify bottlenecks and bugs, and devise solutions to mitigate and resolve these issues Develop and maintain code quality, organization, and automatization Proactively contribute to and shape quality deliverables, particularly during the design phase Carry out code reviews to ensure quality deliverables from Application support Practice and encourage knowledge sharing with a focus on establishing best practices Ready to work in flexible time zone as per client requirement(s). Support AI Application and Deployment on Production. Qualifications and Experience Required Bachelor s Degree in Computer Science required; Master s degree preferred. 10+ years of enterprise application development & Support experience in various development roles and technologies with at least 6 years experience with Java/J2EE Technologies. Minimum 3 years experience in leading small agile/scrum development teams. Strong development experience in Restful Web Services using Spring or Jersey Frameworks Strong development experience using any ORM (JPA/Hibernate) Knowledge on MERN stack with SQL Server Knowledge on Cloud hosting. Prior web development experience using HTML5, CSS and AJAX/JQuery and AngularJS/DOJO preferred. Demonstrable working knowledge of CI/Build tools like Maven, Ant and Jenkins Strong knowledge of Test Driven Development Solid foundation and experience in agile development methodology Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g. Mockito) Knowledge of design pattern, which includes java, j2ee design pattern. Familiarity with mainstream application servers like WebSphere 8.0, Apache Tomcat. Working knowledge of UNIX commands and scripting. Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, Microsoft LUIS will be preferred Proven experience in SQL and Database programming. Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organizations with regards to all aspects of a project solution with managers, client and project team. Strong interpersonal abilities to collaborate across teams Can think creatively and provide innovative designs and solutions to problems. Experience/knowledge of entire software lifecycle process/SDLC. Experience developing and deploying solutions/applications across various environments (on premises and cloud (AWS, Azure, Amazon, etc.). Experience in contact center domain and multi channel customer engagement platforms like Genesys, eGain, Avaya) preferred

Job Implementation of Oracle ERP (EBS) module for the IBD businesses Implement the financial solutions for the EBS Oracle accounting Responsible for Accounting and inventory transactions data interfaces from digital across ERP applications Responsible for Internal audits for POS & Oracle data integration (Accounting Posting) Participate in Month end closures with commercial, Costing & Accounts Work Experience 5-8 years of Oracle Applications R12.x Functional experience in Finance Modules (AP, AR, GL, FA) and Inventory (INV,OM,PO) Excellent domain knowledge and strong hands-on experience in P2P & O2C processes Strong Functional knowledge of Oracle EBS 12.2.6 modules Payables, Receivables, General Ledger. Experience with multiple Technologies such asSQL, PL/SQL, Alerts, ADI, Data Loader Should have exposure to FIN Tables and Views Experience in Implementations / Upgrades / Application Support Solid customer service / client facing experience. Demonstrable knowledge/skills of JIRA is must Will be responsible for liaising with Business & IT teams for requirement gathering, functional specifications analysis, solution design, data conversion, execute SIT, assist UAT testing, user trainings, as needed. Good communication skills to interact and collaborate within the team and with client. Function independently with minimum direction Work effectively in a team environment spanning regions across the globe. Good in Oracle AIM documentation BRD, MD050, TE020, TE040

Software Engineering Lead Analyst About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will identify the tasks and responsibilities of developing distributive applications, utilizing Java Spring Boot, Jenkins, GitHub, OpenShift, ReactJS. This candidate must be team oriented and have interpersonal skills, as the existing team values productive collaboration to enable high output and good business value. This role requires the ability to make well-thought-out decisions on complex or ambiguous issues and to effectively communicate to individuals at all levels of the technical and business communities. The Software Engineering Lead Analyst must develop a strong affiliation with the requirements, technology solution and operational readiness organizations, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best practices used to build enterprise-scale solutions. Responsibilities: Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause Support any production & post production and ensure resolution. Work cross-functionally with the support team, development team and business team to efficiently address customer issues. Active member of high-performance support team in an agile environment. Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies for Cigna Health Services / Evernorth Technology. Qualifications Required Skills: Desire to work in application support space Passion for learning and desire to explore all areas of IT Experience in Java SpringBoot, GitHub, OpenShift, Microservices NoSQL(Mongo DB/Postgres), SQL, Production Support Good to have skills Kafka, AWS, ReactJS, Production Support Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle. Exceptional analytical and problem-solving skills Structured, methodical approach to systems development and troubleshooting Ability to ramp up fast on a system architecture Experience designing and developing process-based solutions or BPM (business process management) Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 4- 6 years in an application development role or as a production support Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor s degree education requirement

ServiceNow ITOM developer The Infrastructure Support Engineer (Standard) is responsible for providing support for various IT infrastructure systems and ensuring their availability and reliability. They work on diagnosing and resolving hardware, software, and network-related issues and may also assist in maintaining system security and compliance. EXPERIENCE 4.5-6 Years SKILLS Primary Skill: Infrastructure Support Sub Skill(s): Infrastructure Support Additional Skill(s): Infrastructure Support

Company Profile: This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please Job Title: Application Support L3 Position: Senior Systems Engineer Experience:7+Years Category: IT Infrastructure Main location: Bangalore Position ID: J0525-0509 Employment Type: Full Time Assignment Title: Solution Consultant IT - SAP EWM Assignment Description Preferred Skills: SAP S4 HANA SAP EWM Responsibilities: Support implementation of the SAP S/4HANA solution to meet the specified business requirements (scoping, design, localization, testing, GoLive, transition to AM) Provide the required level of SAP and functional knowledge on SAP S/4HANA EWM Module to the Development, Integration team. Work on Support incidents and change management within project timelines. Comments on Experience & Skills Experience & Skills Possess a deep understanding EWM solutions in different areas such as Inbound, Outbound, Internal, Production Integration, Yard management etc. Should have a good understanding of SAP Manufacturing/production Logistics. Manage SAP EWM rollout & support projects ensuring alignment with project scope and timelines Collaborate with different stakeholders like business users, implementation partners etc to understand requirements, design & develop, test & deploy solutions within EWM landscape Review solutions provided by different implementation partners, taking into consideration clean core approach and system performance. Should possess knowledge of integration of SAP EWM with other Modules such as SD, MM, PP & Non-SAP Systems. Should have good understanding of different integration technologies such as IDOCs, Webservices, APIs. Good to have knowledge of serial number and batch management. Guide business end users, share best practices and support other technical & functional consultants within team. Ensure smooth transition between hypercare and run operations period. Support & resolve run time/operation incidents in a timely manner Good to have knowledge of different tools such as Solution manager, Azure Devops etc. Qualifications: Bachelor s degree in Engineering, or a related field. 7-10 years of experience in SAP EWM implementation and support. Experience with SAP S/4HANA is mandatory. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple priorities and meet deadlines.

Experience: 3 to 6 years Required Skills: Strong working knowledge in Linux environments/Infrastructure with application handling experience Strong knowledge and Hands on Experience in Python is mandatory Hands on experience in writing Jenkins Pipeline with shared libraries for CICD integration. Strong working experience in Infrastructure as a Code (IaC) and configuration management tools like Ansible Good to have experience in setup and managing Containers/Container Management Services (Docker Swarm/Kubernetes) Experience with monitoring, metrics, and visualization tools for network, server and application status (Splunk, Grafana, Prometheus) Good Understanding on Networking Protocols and REST API is preferred Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Knowledge on Binary Management Tools (Artifactory, Nexus, etc) is added advantage Knowledge on Relational Databases (Oracle , Postgres) is added advantage Responsibilities: Managing IT Infrastructure administration activities and application support, server administration, rollouts, maintenance & application deployment Continuously monitor and implement service improvement initiatives (Automate routine tasks, process improvements, etc) for value realization. Collaborate with different service teams (internal & external) to ensure service availability as agreed with customer. Provide technical solutions and alternatives, mentoring and supporting teams, handling team on need basis for service delivery and customer engagements. Define, implement and optimize monitoring solutions for applications and underlying infrastructure.

We are looking for an SAP Service Delivery Manager that oversees and manages the support for SAP Sales order management (SD) and SAP Service Cloud Module (SSC)within an organization. This role typically involves leading a team, managing projects, and ensuring smooth operation of these systems and their related processes. SAP Service Delivery Manager role includes following responsibilities: Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs. Ensuring project milestones are met, deliverables are completed on time, and risk management is effective. Act as a single point of contact of procurement operations area; Provides input for Optimization calls. Needs to be involved in identifying and implementing process improvements within the SD and SSC modules. Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency. Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions. Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams. Partner with Service Providers to drive increased value from services. Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization. Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards. Maintain a technical understanding of global & regional applications within the portfolio. Follow appropriate Governance & Compliance processes for technology engineering, project management and application support. Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility. Furthermore, the manager will oversee onshore and offshore contractors. ROLE RESPONSIBILITIES Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility. Design, develop, test, and deploy data services using SAP data management tool and Syniti ADM toolset. Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality. Participate in audit meetings to ensure all teams involved are following appropriate SOX and GMP audit procedures and policies to maintain good compliance posture. Provide technical support and troubleshooting for data issues and incidents. Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects. BASIC QUALIFICATIONS BS/MS Degree in Information Management, Computer Science, or Engineering 5+ years of SAP SD and SSC application administration and support experience Strong knowledge of SAP Sales Order Management (SD) and SAP Service Cloud (SSC) components, functions, and features. Experience in supporting projects that involve external vendors and multiple business areas. Proficient in Microsoft Project Office Suite (Word, Power Point, Excel) Project management knowledge & skills Ability to function effectively in a matrix model as well as team environment. Excellent communication, collaboration, and problem-solving skills. PREFERRED QUALIFICATIONS Extensive knowledge of SAP SD and SSC modules along with GTS experience. Experience supporting SOX, GMP audit applications with good understanding of audit processes and procedures. Experience in working with SAP S/4 HANA, GTS, SD, Logistics and SSC version 2 is a plus. Good understanding of data governance and data security principles and practices. Good understanding of SDLC processes and methodologies Certification in SAP SD or SAP S/4 HANA is a plus. Information & Business Tech #LI-PFE

Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are looking for a highly skilled Senior Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 5+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware software planning. Minimum Job Requirements: Bachelors degree, or Minimum 5 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. ISO 27001 Lead Implementer/Auditor certification. Worker Type: Employee Worker Type: Employee

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Security Operations Engineer Apply Refer Referral Bonus Eligible Yes Business Unit: Cubic Corporation When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: We are looking for a highly skilled Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 3+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware & software planning. Minimum Job Requirements: Bachelors degree, or Minimum 3 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. Worker Type: Employee Worker Type: Employee

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will Perform Environment Build Preparation of environments including VM, middleware, IAAS, PAAS and support under DevOps Model to accomplish release, project or deliverable. Provide L3/L4 support for any batch issues faced during Functional testing/User acceptance testing Plan and Execute performance test and review to upkeep Application. Provide environment management support by ensuring environments are tracked against the specific release, support any demise /new environment requests. Liaise with other engineers, architects and business stakeholders to understand and drive the product or services direction Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge Good to have Cloud environment knowledge on AWS, GCP to host application, ensuring compliance with company standard. Requirements To be successful in this role, you should meet the following requirements: Expert Level knowledge of middleware, Apache reverse proxy, Oracle Weblogic, IBM MQ, Webspshere application server, Oracle form and such. Strong Experience in automation, scripting language such as Shell or Python. Knowledge of cloud platforms such as AWS, Google Cloud, Pivotal Cloud Foundry also beneficial. Preferred certified professional. Knowledge and experience with AWS Lambda coding, terraform IaC, CiCd. Knowledge of UNIX (Linux), VCS, Veritas Volume Manager, Veritas Cluster Server (SFHA) and Veritas NetBackup Client Experience in UNIX infrastructure, FS management, runlevel etc. Hands on with scripting, Bash/Shell/python etc. Proven experience in managing and building relationship with business partners and customer service and stakeholders up and down the chain. Experience in IT Infrastructure support i. e. Production Support, Application Support & infrastructure Support. Team player; Multi-tasking; good testing skills; organized self-starter. Automation skills with a mind set to explore and exploit the technologies we could and should use safely and efficiently within the Bank. Experience with DevOps tools such as GITHub, Confluence, and Jira Good interpersonal skills with the ability to interact independently with the global and regional Stakeholders from various IT & business teams. Ability to learn proprietary tools and process needed for accomplishing day to day task.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Providing full scope of the day-to-day Application Support including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance. To provide 24/7 production support for Global Disbursement application ensuring uninterrupted service. Working on Service Improvement Initiatives, ensuring effective Problem and Change management and Governance. Initiatives for Automation of the manually task and Incident reduction. Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing. Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base. Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions. Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements. Flexible to work in shifts and provide on-call support. Requirements Providing full scope of the day-to-day Application Support including resolution of the live incidents as well as post-resolution problem management activities. To provide workarounds/resolutions with Active participation in crisis calls. Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements. Participate and contribute to implementing automations/new production support concepts in the team. Ensuring use of best practices are followed by complying with Group Compliance Policy. Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations. Be part of Reviewing, designing, and re-engineering processes with new technologies to improve performance. To provide 24/7 production support for Global Disbursement application ensuring uninterrupted service. Working on Service Improvement Initiatives, ensuring effective Problem and Change management and Governance. Initiatives for Automation of the manually task and Incident reduction. Monitor application performance and proactively address potential issues to meet the SLAs. Respond to Incident promptly and conduct Root Cause Analysis. Manage job schedulers, resolve batch failures, and ensure timely transaction processing. Act as a primary point of contact for escalation, coordinating with technical teams and stakeholders, business teams for issue resolution and enhancement. Maintain and improve monitoring tools and dashboards to ensure optimal system health. Document troubleshooting steps resolution procedure and contribute to a knowledge base. Participate is production patching and deployment activities during maintenance window (starting from Own and drive the end-to-end incident management process for Production systems, ensuring timely resolution of Incidents. Ensure effective communication during incident, providing regular updates to the management and drive PIRs to implement preventive actions. Host and conduct Crisis calls to manage incidents effectively ensuring timely communication, efficient coordination and rapid resolution of major outage or performance issues affecting business operations. Managing the communication during live incident or outage, ensuring timely update to all stakeholder, including technical teams and business and senior managements. Flexible to work in shifts and provide on-call support. You ll achieve more when you join HSBC. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: We are looking for a skilled and experienced Board developer to join our team. The ideal candidate will have expertise in Board international application, infrastructure automation, CI/CD pipelines, and cloud-native DevOps practices. You will be responsible for designing, implementing, and maintaining scalable, secure, and infrastructure to support our applications and services. Board application tool management including development and support. Board application installation and configuration. License key generation and configuration for board application. Release management for board application. End-to -End application maintenance and enhancements management handling. Production support including on-call support as required. IT service management with and incident management. Infrastructure and application support for third party vendor application. Documentation of requirements and other project specific with tools like jira, confluence, etc. . Access management for the application with tools windows Active Directory. Timely adherence to all the HSBC controls that are applied to the service. You will set out a vision and roadmap for your platform while engaging with customers, stakeholders and users to understand their perspectives and feedback. You will be a product and agile evangelist organizing around value and lean principles. You will need to get the root of technology challenges, understand them and chart a solution using the people, tools and resources available to you. Service resilience activities like Backup and disaster Recovery Testing. Understanding the business requirements and delivering the output. Documentation which would be useful for audit purpose. Control-M on boarding and monitoring the batch jobs. Requirements To be successful in this role, you should meet the following requirements: Experience in Board application tool knowledge. Experience with End-to-End infrastructure for service Excellent oral and written communication skills with a keen sense of customer service Excellent problem-solving and troubleshooting skills. Process-oriented with great documentation skills. Knowledge of best practices and IT operations in an always-up, always-available service Linux Fundamentals. Bachelor s degree in information technology. 10+ years of experience in windows administration, Infrastructure and Board development, or related roles. Work on cutting-edge cloud technologies and DevOps practices. Collaborative and innovative work environment.

Join us as an Application Support - Corporate Digital Banking at Barclays, where youll take part in the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of team of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. To be successful as an Application Support - Corporate Digital Banking you should have experience with: Essential Skills: Practical experience of supporting and maintaining production environments with distributed systems and highly available services Working knowledge of IT Infrastructure components (for example Linux or Windows Server OS, MS SQL or Oracle Databases, Networks, Load Balancers, Storage) Practical experience of Observability/Monitoring solutions (such as AppDynamics, AppD Synthetics, Thousand Eyes, Splunk, ELK or similar) Good knowledge of shell scripting and modern programming languages like Python. Understanding of CI/CD Pipelines and Repositories, for example Jenkins and GitHub Some other highly valued skills include: Experience of working in either a SRE or DevOps model would be desirable, however if you don t have experience but do have a passion and a demonstratable understanding of what it means we would still love to hear from you Ability to work in large, collaborative teams to achieve organizational goals Ability to construct SQL queries and interrogate databases Understanding of software skills such as design, development, maintenance, testing and software improvement Flexibility to react effectively to changing priorities and a willingness to step outside of role boundaries to achieve results. Experience of working in a financial services institution, or in a regulated enterprise scale organization You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Key Responsibilities Lead the design and implementation of a new financial cost tracking system, replacing legacy tools. Oversee integration and optimization of supplier risk platforms with internal and external stakeholders. Provide operational support for Procurement s Cost Tracking and Risk Compliance teams. Analyze and evaluate application functionality; recommend improvements to enhance business processes. Configure and verify application setup to meet functional requirements. Collaborate with vendors to resolve functionality issues and improve application performance. Document functional specifications and contribute to solution design and validation testing. Support the analysis of potential application solutions and document recommended resolutions for functionality gaps. Skills Technical Expertise Strong understanding of Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes. Proficiency in SQL is mandatory. BI tools (e. g. , Power BI, Snowflake), and data visualization/reporting would be an added advantage. Experience with supplier collaboration and risk management platforms. Skilled in requirements gathering and cross-functional coordination. Familiarity with application configuration, solution modeling, and validation testing. Preferred Experience Prior experience deploying cost tracking and risk management monitoring tools. Exposure to global supply chain operations and sub-tier supplier network analysis. Qualifications Bachelor s degree in Computer Science, Information Technology, Business, or a related field, or equivalent experience. 3-5 years of relevant work experience in procurement, supply chain, or IT application support. May require licensing for compliance with export controls or sanctions regulations. Core Competencies Business Insight - Applies knowledge of business and the marketplace to advance organizational goals. Collaborates - Builds partnerships and works collaboratively to meet shared objectives. Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Interpersonal Savvy - Relates openly and comfortably with diverse groups of people. Plans and Aligns - Prioritizes work to meet commitments aligned with organizational goals. Tech Savvy - Adopts innovations in digital and technology applications. Values Differences - Recognizes the value that different perspectives and cultures bring to the organization.