1584 Application Support Jobs - Page 38

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Identity and Access Management.- Strong understanding of system architecture and integration principles.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Identity and Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for efficient system operations.- Conduct regular performance evaluations and provide feedback. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system monitoring and troubleshooting.- Knowledge of ITIL framework for incident and problem management.- Experience in scripting languages like Shell or Python. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Nutanix Administration, Vmware Virtualization Administration, Nutanix Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement best practices for software support- Conduct regular performance evaluations Professional & Technical Skills: - Must To Have Skills: Proficiency in Nutanix Administration, Nutanix Architecture, Vmware Virtualization Administration- Strong troubleshooting skills- Experience in system monitoring and maintenance- Knowledge of cloud computing technologies- Ability to work under pressure and meet deadlines Additional Information:- The candidate should have a minimum of 5 years of experience in Nutanix Administration- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Horizon Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationTemplateRoleVMware Horizon AdministrationJob TitleView Horizon Career Level10Entity:IO Shared ServicesKey ResponsibilitiesIn-depth knowledge on all Horizon Infrastructure server components like the connection, composer, security/ UAG, App volume manager, DEM, JMP. Cloud POD Architecture.Managing and provisioning virtual desktops like instant clones, instant clones, full clonesCreating desktop pools both dedicated and floating and configuring policies for the VDIs, hands-on experience in troubleshooting issues related to Windows 10/ Windows 11.In-depth knowledge on packaging applications using the app volume manager and Thin-App console.Work as a team player and collaboratively work with multiple teams.Upgrading the Horizon infra to the next best version. Client handling communication, managing team, providing KT both technical and Process related to the new joiners.Managing Citrix Xen-App and Xen-Desktop management.Understanding and hands-on experience of configuring Citrix policies.Basic knowledge of Azure Cloud administration and good to know Azure AVD functionality.Experience on working in incidents, service requests and changes.Experience in creating SOPs and Runbooks Identify RCA for re-occurring issues.Document RCA for P1 and Major incidents, provide technical expertise as per best practices and should come up with automation solutions as per client need. Technical Experience.1.Minimum of 5 years of experience in managing Horizon sites and strong VDI administration skills 2. Hands-on in managing VDI farm, packaging applications and troubleshooting performance-based issues 3. Providing effective inputs to enhance user experience and configuring optimization policies for the environment 4. Deep knowledge on GPOs specific to the Horizon infrastructure, DEM/ View Persona policies and managing the Composer server database, back up of the view components 5. Hands-on experience in working on the View Horizon Console, DEM, and App volume manager console 6. Certificate management and good understanding on VMware vSphere concepts like Snapshot management, HA, DRS, resource pools, template and clone management.7 Should be able to understand architectural set up of an environment and the flow of the user session to connect to the VDI and also RDSH sessions and applications.8. Good to have PowerShell scripting skills. Professional Attributes.1.Should be able to work in 24/7 Rota 2. Should have a minimum experience of 36 months 3. Should have good communication skills 4. Should be ready to acquire new skills 5. Should be flexible during OOH. Educational QualificationGraduate Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP HANA DB Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues in business systems.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Develop and implement solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HANA DB Administration.- Strong understanding of database management principles.- Experience in performance tuning and optimization of SAP HANA databases.- Knowledge of SAP HANA backup and recovery procedures.- Hands-on experience in SAP HANA system monitoring and maintenance. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP HANA DB Administration.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Functional Test Planning Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to software-related issues.- Collaborate with cross-functional teams to address system problems.- Conduct root cause analysis for recurring issues.- Implement software patches and updates.- Document troubleshooting steps and solutions.- Assist in software testing and quality assurance processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Functional Test Planning.- Strong understanding of software testing methodologies.- Experience with test case design and execution.- Knowledge of defect tracking and reporting tools.- Good To Have Skills: Experience with test automation tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Functional Test Planning.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with team members to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document troubleshooting steps and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus.- Strong understanding of ESB concepts and integration patterns.- Experience with middleware technologies and message brokering systems.- Hands-on experience in troubleshooting and resolving integration issues.- Familiarity with monitoring tools and performance optimization techniques. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Integration Bus.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description: Provides highly skilled technical support/delivery capability as technical lead for the current and future delivery, support, and maintenance of future production services in the technical operations environment. Leads technical and procedural consistency within a team focused on the implementation, service delivery, and support of products, systems, & networks. Leads initiatives for driving down incident rates and working with 1st line operations to improve service recovery times. Leads the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Complies with operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility. About the Role In this opportunity as Senior Software Engineer, you will Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty. Produces, delivers, and maintains appropriate documentation for systems in accordance document control standards and procedures. Provide input to records, quality systems and management reports as required Contributes to the definition and implementation of improved operability on new and current systems. Uses innovative methods including the redesign of process and providing technical solutions to reduce the volume and mean time to recover incidents in assigned business unit. Identifies risks & issues and takes ownership to deliver appropriate resolutions. Provides technical expertise for root cause analysis and problem management. Provides detailed implementation/project plans across multiple, complex work streams according to agreed standards and ensures project processes and timelines are understood and followed. Works and cooperates with internal and external groups when required in order to fully support environments and maintain service. Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements. Improves change management processes and procedures to ensure the most efficient processing of change within appropriate service risk constraints. Provides specialist support during complex and/or major incidents. May be asked to lead recovery efforts during major incidents within business unit. Deputize for the team manager as required. Contributes to or author technical documentation such complex changes instructions. Reviews, and updates as appropriate, operations procedures, standards, and technical policies. May be asked to assist with production of white papers on technical R&D projects Collaborates with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes. Stays abreast of recent developments in related technical community, including new technology and business news that may impact vendors ability to provide service. Responsible to seek out all information and to fully understand all aspects of each device s technology configuration and uses all approved engineering tools available to implement conforming change. Leads the analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations, costing design elements, and obtaining agreement to proposed solutions. Reviews and coordinates the implementation of proposed modifications, and changes to the production environment. Provides direction into standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time. Database Engineer: Provides direction for: proactive health and performance monitoring of databases, indexes and logs, and troubleshooting of reported issues. Reviews implemented scripts, stored procedures, and reports generated by automated database maintenance scripts. Participates in the technical design process as it relates to database implementations, reviews technical documents, and communicates any risks or issues using the appropriate escalation procedures. Provides directions to Technical Recovery plans (Database Standby and Replication, Backup and Recovery) About You Yo: u re a fit for the role if your background includes: .Platform Engineer: Packages company-approved hardened versions of targeted operating systems. Ensures stack of agents for management systems are properly installed and connected. Maintains patch levels in accordance with change management and security standards. Storage Engineer: Provides leadership for storage-related projects, including switch installations, disk consolidations, disk assignments, replication, and more. Works closely with architecture teams to set, communicate, and maintain storage standards. Network Engineer: Reviews the network infrastructure documentation/ run book for standards adherence. Complies with all routing and rules sets, sequences, defaults, and standards. Documents and maintains all applicable configuration standards. Assures all NIC and port speeds are appropriately locked down. Application Engineer: Fully familiarizes self with all aspects of the developed code. Recognizes design problems and errors and takes corrective action from a design perspective on the object code environment.Interfaces with development teams on system design enhancements and the elimination of intermittent hardware/software problems.. #LI-SM1 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

About your role: You will report to Help Desk Analyst, Operations for our Mumbai office Yo u will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. How your day will unfold: Escalation Management (25 % of time): Leverage Endpoint Manager/Autopilot Escalate priority support issues to senior staff and/ or corporate technology groups Collect and forward all relevant information prior to escalation to allow seni or staff to operate efficiently Maintain a positive working relationship with business lines and other departments Networking & Troubleshooting (50% of time): Prioritize and schedule work as necessary to maintain department service level agreements Maintain and monitor department mailbox Update and maintain cases in a timely fashion PC hardware and software procurement Basic networking skills and troubleshooting Wireless and remote connectivity troubleshooting Works within a small or large systems team and contributes independently Understands roles and responsibilities within the team Technical Documentation (25% of time): Writes clear and concise technical documents. Enhances team productivity by helping others Provides technica l supervision on small projects Working well with both internal and external group teams Qualifications and Requirements we seek: Education : You hav e a Bachelor s degree in IT, Computer Science, engineering or relevant field Experience : You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment Experience in endpoint/workstation experience - Dell preferred Experience in support Windows 10/11 in a corporate environment Experience in support MS Outlook Experience in support MS o365 suite desktop/web apps Experience in Azure/Endpoint Manager experience Must be team oriented and possess strong oral and written communication skills. Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment Strong analytical and troubleshooting skills Certifications are a plus - Microsoft preferred Languages : Full fluency in English requir ed and second language preferred Requirements : Existing work authorization is required where this position. WRI is unable to authorize visa work authorization Location: Mumbai Duration: 1 years as term hire extendable based on performance and project requirements.

Description Who we are and What we do World Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable cities and working towards a low carbon economy. Through research, analysis, and recommendations, World Resources Institute puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. Overview for WRI India Operations WRI Operations team supports the crucial front-line work of the organization, they directly interact and work with Clients, Government agencies, Statutory bodies, Board of Directors, Vendors, and Consultants in fielding their inquiries, providing support at all the fronts and solving problems. So that the WRI programs can be implemented without any hurdles and the researchers can develop high quality research documents, plans. WRI operations team consists of various functions such as Budget and Finance, Accounting and Reporting, Legal Counsel, Human Resource, IT and Facilities management. Each role comes under the purview of operations and each function lead reports to the Director Operations and Director Operations report to the CEO of the Organization. WRI Operations team strive for operational excellence across all functions starting with the recruitment, retention and management of WRI s staff, our most important asset. We manage our endowment, the contributions entrusted to us, and our facilities in ways that are in line with our values and advance our mission. We maintain strict budgetary planning and financial controls to ensure that all contributions are managed in compliance with clients requirement. About the Program. WRIs Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices. About your role: You will report to Help Desk Analyst, Operations for our Mumbai office Yo u will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you. How your day will unfold: Escalation Management (25 % of time): Leverage Endpoint Manager/Autopilot Escalate priority support issues to senior staff and/ or corporate technology groups Collect and forward all relevant information prior to escalation to allow seni or staff to operate efficiently Maintain a positive working relationship with business lines and other departments Networking & Troubleshooting (50% of time): Prioritize and schedule work as necessary to maintain department service level agreements Maintain and monitor department mailbox Update and maintain cases in a timely fashion PC hardware and software procurement Basic networking skills and troubleshooting Wireless and remote connectivity troubleshooting Works within a small or large systems team and contributes independently Understands roles and responsibilities within the team Technical Documentation (25% of time): Writes clear and concise technical documents. Enhances team productivity by helping others Provides technica l supervision on small projects Working well with both internal and external group teams Qualifications and Requirements we seek: Education : You hav e a Bachelor s degree in IT, Computer Science, engineering or relevant field Experience : You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment Experience in endpoint/workstation experience - Dell preferred Experience in support Windows 10/11 in a corporate environment Experience in support MS Outlook Experience in support MS o365 suite desktop/web apps Experience in Azure/Endpoint Manager experience Must be team oriented and possess strong oral and written communication skills. Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment Strong analytical and troubleshooting skills Certifications are a plus - Microsoft preferred Languages : Full fluency in English requir ed and second language preferred Requirements : Existing work authorization is required where this position. WRI is unable to authorize visa work authorization Location: Mumbai Duration: 1 years as term hire extendable based on performance and project requirements. To Apply: Qualified applicants should apply online at www.wri.org/careers . All applications must be submitted online through this career portal in order to be formally considered. Only shortlisted applicants will be contacted for interview purpose. List of Documents to be attached: Cover Letter Resume Only shortlisted applicants will be contacted for interview purpose. Diversity, Equity, and Inclusion (DEI) @WRI India WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development. Learn more about WRI India s commitment to Diversity, Equity, and Inclusion (DEI). Click Here People-centric to the core: We keep our people at the center of everything we do - from a welcoming work environment to benefits and a culture that encourages staff to stay healthy, happy, engaged, and growing. Some of the non-monetary benefits that our staff get: Health benefits: We cover health insurance for you and your loved ones for up to INR 8 lakhs Term Insurance: Our term insurance policy covers life coverage of 50 lakhs per staff member Employee Assistance program: Promoting mental well-being and supporting staff in achieving a satisfying work-life balance Health & Nutrition: Personalized diet recommendation from a certified dietitian based on the physical health condition and lifestyle Flexible work schedule: Alternative work arrangements for all who are eligible by nature of their job Learning culture : Workshops and trainings to empower staff, encourage new learning opportunities Rest and Recharge weeks: We encourage staff to take time off to rest, rejuvenate, upskill, and pursue their interests. Our leave policy: Avail personal time off at 36 per year, along with public holidays, maternity, paternity, and adoption leaves. Click here to know more about our benefits Careers | WRI INDIA (wri-india.org) Equal employment @WRI India We believe in equal employment, it is our policy to recruit, and provide opportunities for advancement in all job classifications without regard to caste, religion, sex, age, marital status, sexual orientation, parental status, or disability.

Job Description POSITION TITLE (ENGLISH): Product Support Specialist REPORTING TO: Manager REPORTING LOCATION: Bangalore, India WORKING LOCATION: Bangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities- Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging.- Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge.- System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly.- Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment.- User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences.- NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance.- Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x)- Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery).- Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance.- Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis.- Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering).- Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities.- Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment.- Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills- Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Services (MCS)Citrix Machine Creation - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments Good-to-Have Skills: - Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging.- Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems.- Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.- Ability to work independently and as part of a team in a fast-paced environment.- Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual App, VDI, NetScaler, MCS.- This position is based at our Bengaluru office.- A 15-year full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Functional Test Planning Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide technical support to end-users and troubleshoot software issues.- Collaborate with cross-functional teams to resolve complex technical problems.- Document and track software defects and resolutions.- Conduct software testing and quality assurance activities.- Assist in the development and implementation of software solutions.- Stay updated on industry trends and best practices in software support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Functional Test Planning.- Strong understanding of software testing methodologies.- Experience with test case design and execution.- Knowledge of defect tracking tools and software testing frameworks. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Functional Test Planning.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft SQL Server Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, resolving technical issues, and collaborating with various teams to ensure system functionality and performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth operation of critical business systems.- Analyze and resolve technical issues efficiently.- Implement best practices for system performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server Administration.- Strong understanding of database management principles.- Experience in performance tuning and optimization.- Knowledge of backup and recovery procedures.- Good To Have Skills: Experience with Azure SQL Database. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft SQL Server Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP SuccessFactors Succession & Development Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain detailed records of system issues and resolutions.- To support day to day incidents- Reporting and weekly status calls- Delta updates Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP SuccessFactors Succession & Development.- Strong understanding of system troubleshooting and problem-solving techniques.- Experience in system maintenance and support.- Knowledge of system integration and data migration processes.- Familiarity with cloud-based software solutions.-SAP Succession certified/EC- Has at least 1 implementation and support experience and AMS experience will be added advantage- Addition module experience like SF EC, Comp or RCM Additional Information:- The candidate should have a minimum of 3 years of experience in SAP SuccessFactors Succession & Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Test Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as owning and debugging and issue fixing for LabVIEW and TestStand , hosting DDM (Design Data Management) environment for end users. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Extensive experience in TestStand and LabVIEW- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in TestStand and LabVIEW, Test Management(JIRA server, Jenkins, GitLab, Bitbucket, Artifactory and build scripts).Problem solving and debugging on LabVIEW and TestStand-migrated Jira projects for users between different instances and versions- Strong understanding of software testing methodologies and processes.- Experience with test automation tools and frameworks.- Ability to analyze and interpret test results effectively.-Ability to do LabVIEW DDM configurations and resource backups, maintaining updated documentation.- Familiarity with defect tracking and management systems. Additional Information:- The candidate should have minimum 5 years of experience in Test Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

: 2025-05-18 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. Manage all administrative and technical aspects of the Workday LMS system, including uploading content, creating courses & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content Maintains data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc. Serve as Tier 2 end-user support (application support, e-learning, training support requests, and other areas as requested). Serve as LMS subject matter expert and liaison with Global Learning COE. Document of customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved. Run and manage regular reporting dashboards and ad-hoc reporting requests. Create and run regular reports for certifications, and other enablement efforts. Make recommendations for future improvements to content management, workflow processes, and user experience. Manage Knowledge Articles and Standard job aids. Collaborates in current and future system enhancements, configuration changes in alignment with changing business needs. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Utilize the CORE framework of tools to continuously improve processes, quality standards and process compliance. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLAs and KPIs align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Bachelor s or Master s Degree in HR stream from a recognized university. Experience in Workday Learning / LMS preferred. Experience in Content curation and troubleshoot on eLearning contents issues. Communicate effectively and possess strong business writing skills. Proficiency in training curriculum development preferred. Strong oral and written communication skills. Self-starter who is flexible, action-oriented, and possesses a strong sense of urgency. Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements. Excellent Customer Service skills - ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues. Strong computer skills or aptitude. Flexibility to work in different time zones. Ability to work effectively in a high-pace and deadline-driven atmosphere. Ability to learn processes, policies, and the ability to apply CORE principles to these processes for continuous improvement. Ability to work in a team environment. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle Database Administration (DBA) Good to have skills : AAAP (Accenture Advanced Analytics Platform)Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA).- Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform).- Strong understanding of database management principles and practices.- Experience in performance tuning and optimization of Oracle databases.- Knowledge of backup and recovery procedures for Oracle databases.- Familiarity with SQL and PL/SQL programming languages. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Database Administration (DBA).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Amazon Connect Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall success of the organization by delivering high-quality support and solutions. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Connect.- Strong understanding of cloud-based applications and services.- Experience with troubleshooting and resolving application issues.- Familiarity with system integration and API management.- Ability to analyze system logs and performance metrics. Additional Information:- The candidate should have minimum 12 years of experience in Amazon Connect.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft SQL Server Administration, Logical / Application DBA Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on service excellence and operational efficiency. Key Responsibilities:Manage and maintain SQL Server databases across development, test, and production environments.Perform in-depth SQL query tuning, index optimization, execution plan analysis, and resource utilization monitoring.Collaborate with developers to optimize stored procedures, views, and functions.Conduct regular performance assessments using tools like Query Store, Extended Events, Profiler, and DMVs.Troubleshoot database-related performance issues including slow queries, blocking/deadlocks, and high CPU/memory usage.Participate in application release cycles and ensure database code aligns with performance best practices.Maintain database standards and support capacity planning, disaster recovery, and backup/restore strategies.Monitor database health and implement proactive measures to ensure stability and performance.Work closely with application teams to provide DBA support during development and UAT.Flexible to work in 24x7 shift. Technical Experience:The candidate should have 3-6 years of experience as SQL Server DBA, Azure SQL, and Azure DBs.Strong knowledge of SQL Server 2016/2019/2022 and T-SQL programming.Proven experience in database performance tuning and query optimization.Experience with SQL Profiler, Query Store, Extended Events, and Dynamic Management Views (DMVs).Experience in index strategy, statistics maintenance, and execution plan analysis.Familiarity with database architecture concepts including partitioning, replication, and high availability (Always On, Log Shipping, etc.).Strong problem-solving and analytical skills. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft SQL Server Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Microsoft Azure Windows Virtual DesktopMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving application-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve application-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and maintain documentation for troubleshooting procedures.- Participate in on-call rotation to provide support outside of business hours.- Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Good To Have Skills: Experience with Microsoft Azure Windows Virtual Desktop.- Strong understanding of virtualization technologies and Citrix products.- Knowledge of network protocols and troubleshooting techniques.- Experience in implementing and maintaining Citrix environments.- Ability to analyze and interpret system logs for troubleshooting purposes. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and enhance system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Python (Programming Language).- Strong understanding of software debugging and troubleshooting techniques.- Experience in scripting and automation to streamline support processes.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for incident and problem management. Additional Information:- The candidate should have a minimum of 3 years of experience in Python (Programming Language).- This position is based at our Hyderabad office.- A degree in any graduate field is required. Qualification any graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Functional Test Planning Good to have skills : SAP Functional testersSD, APO,Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to software-related issues.- Collaborate with cross-functional teams to address system problems.- Conduct root cause analysis for recurring issues.- Implement software patches and updates.- Document troubleshooting steps and solutions.- Assist in software testing and quality assurance processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Functional Test Planning.- Strong understanding of software testing methodologies.- Experience with test case design and execution.- Knowledge of defect tracking and reporting tools.- Good To Have Skills: Experience with test automation tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Functional Test Planning.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job title: Forgerock_Consultant / Sr.Consultant_Cyber & Strategic Risk Work youll do The key job responsibilities will be to: Architect, design, and implement large-scale identity and access management (IAM) solutions Interact with clients, including working with client teams in an onsite and offshore delivery model Advanced debugging and troubleshoot issues, including interacting with technology vendors Contribute to eminence activities, such as whitepapers pertaining to IAM technologies Lead requirements gathering, design documentation by conducting workshops in onsite/offshore delivery model for multiple projects Customize, configure, and develop IAM solution integrations using requirements and design and independently manage project deliverables to successful completion Lead IAM strategy engagements (IAM road map, vendor selection, etc.) Enabling business development by assisting in request for proposal and sales processes Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery and help factor reusability and related benefits Required skills Experience 5 to 9 years in Identity management domain Candidate should have overall 3+ years of experience implementing ForgeRock technology based projects Experience in implementing at least two IAM engagements, including requirements gathering, analysis, design,development, testing, deployment, and application support Experience in installation and configuration of ForgeRock OpenIDM and OpenAM products in high availability mode Experience in integrating applications with ForgeRock OpenAM for achieving SSO, coarse grain authorization,session management and password management solutions Experience in developing solutions leveraging advanced features in ForgeRock OpenAM - such as authenticationchain, custom post authentication plugin (PAP), custom authentication modules, custom login screens to achieveadaptive access management, step up authentication and other customized requirements Experience in integrating partners of different domains for achieving SSO using standards like SAML, OAuth andWS-Federation on ForgeRock OpenAM platform Experience in integrating ForgeRock OpenIDM with target systems such as - LDAP (OpenDJ, AD, etc), database,CSV, applications exposing REST APIs and cloud based applications Experience in scripting languages such as groovy scripts, java scripts Experience in development of custom workflows using BPMN engine and workflow deployment in ForgeRockOpenIDM Experience in providing the architecture for solutions involved in identity lifecycle management, access requestworkflows, SSO, federation, adaptive access management, step up authentication using ForgeRock products Experience in technologies, such as LDAP, SSL, RDBMS, and Linux Good knowledge of Web/application servers (IIS, WebSphere, WebLogic, JBoss, and Apache) Experience in hands-on development, estimations, sizing, and custom IAM integrations Advanced documentation and presentation skills and well-versed with software development life cycle processes Ability to create, plan, and execute advanced IAM trainings and independently drive proof of concepts involvingemerging IAM technologies Exposure to process frameworks and methodologies Excellent verbal and written communication Preferred skills IAM technology certifications PMP, CISSP certification, and exposure to other security domains