1584 Application Support Jobs - Page 36

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP ABAP Development Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with team members to ensure seamless operations. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the business processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development.- Strong understanding of object-oriented programming principles.- Experience with debugging and performance tuning of ABAP programs.- Familiarity with SAP modules and integration points.- Ability to work with various SAP tools and technologies. Additional Information:- The candidate should have minimum 3 years of experience in SAP ABAP Development.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP CRM Service Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CRM Service.- Strong analytical and problem-solving skills to diagnose and resolve issues effectively.- Experience with system monitoring tools to ensure optimal performance.- Ability to collaborate with cross-functional teams to implement solutions.- Familiarity with software development life cycle and application support methodologies. Additional Information:- The candidate should have minimum 3 years of experience in SAP CRM Service.- This position is based at our Bengaluru office.- A 15 years full time education is required. Mandatory to work from office 5 days - Sunday to Thursday Work Schedule Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Change Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, managing project timelines, and facilitating communication among stakeholders. You will also be responsible for overseeing the technical aspects of application development, ensuring that best practices are followed, and addressing any challenges that arise during the project lifecycle. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality applications that meet user needs. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Change Management.- Good To Have Skills: Experience with Agile methodologies.- Strong understanding of project management principles.- Ability to analyze and mitigate risks effectively.- Experience in stakeholder management and communication. Additional Information:- The candidate should have minimum 7.5 years of experience in Change Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : AWS Glue Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Additionally, you will monitor project progress, address any challenges that arise, and facilitate communication among team members to maintain alignment and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in AWS Glue.- Strong understanding of data integration and ETL processes.- Experience with cloud computing platforms, particularly AWS.- Familiarity with data warehousing concepts and best practices.- Ability to troubleshoot and optimize data pipelines. Additional Information:- The candidate should have minimum 3 years of experience in AWS Glue.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP EWM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the application development process and ensure successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Mentor and guide team members for skill development Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM- Strong understanding of SAP EWM functionalities- Experience in configuring and customizing SAP EWM modules- Knowledge of integration with other SAP modules- Hands-on experience in troubleshooting and resolving SAP EWM issues Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP EWM- This position is based at our Chennai office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Natural Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Work on Natural Adabas and support tickets. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural Adabas, mainframe Additional Information:- The candidate should have a minimum of 3 years of experience in Natural Adabas, mainframe- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management- Understanding of Retail Procurement Allocation and replenishment methods- Article master - Merchandise hierarchy, assortment and listing- Hands on experience on Stock transfer processes - DC to store transfers- Configuration and setup experience on Retail in store MIM Fiori applications- Strong understanding of SAP MM functionalities- Experience in configuring SAP MM modules- Knowledge of SAP MM integration with other SAP modules- Hands-on experience in SAP MM implementation projects Additional Information:- The candidate should have a minimum of 5 years of experience in SAP MM Materials Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Nutanix Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationBTech Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and system management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Nutanix Administration.- Good To Have Skills: Experience with virtualization technologies and cloud computing platforms.- Strong understanding of system monitoring and performance tuning.- Familiarity with scripting languages for automation of tasks.- Experience in incident management and problem resolution processes. Additional Information:- The candidate should have minimum 3 years of experience in Nutanix Administration.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time educationBTech

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP EWM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM- Strong understanding of SAP EWM functionalities- Experience in configuring and customizing SAP EWM modules- Knowledge of integration with other SAP modules- Hands-on experience in leading SAP EWM implementation projects Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP EWM- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

We are looking for enthusiastic graduates or early-career professionals to join our dynamic team as an Application Support Engineer. This is an exciting opportunity to gain hands-on experience in financial risk management, market data processing, and application support, while working closely with cross-functional teams across the UK, Netherlands, and India. Role & responsibilities Manage and monitor daily valuations for client derivatives portfolios. Ensure accurate and timely delivery of start-of-day positions by coordinating with the Chandigarh-based IT Production Support team. Perform quality checks on market data and valuations, including resolving discrepancies. Collaborate with the Operations, Engineering, and Product teams across geographies. Contribute to the optimization and automation of existing processes and propose continuous improvements. Develop familiarity with financial products such as swaptions, FX, bonds, indices, and portfolios. Preferred candidate profile 0-3 years of professional experience, ideally in financial services or IT support. Bachelors degree (or higher) in Finance, Engineering, Mathematics, or related field. Strong sense of responsibility, attention to detail, and analytical mindset. Proficiency in English communication (verbal and written). Exposure to or interest in: oFinancial Risk Management, Trading, Bonds, Indices, Swaptions, FX, portfolios and Valuation. oSQL, Data Engineering tools (e.g., Hive, Hadoop, NiFi, Airflow) oLinux command line and Git workflows oPython (preferred or willing to learn) oPower BI (preferred or willing to learn)

Setup, configuration, general maintenance and troubleshooting of HPC Cluster for CAE Dept. Manage large & diverse HPC environment including design, build, capacity planning Knowledge on High Performance Computing HPC like managing CAE Softwares, troubleshooting failed HPC jobs, PBS/SLURM/LSF/SGE or any scheduler knowledge will be added advantage New CAE application integration to the existing HPC Cluster Application knowledge on CAE applications like STARCCM, Abaqus, Numeca, LS-DYNA, Preonlab, Converge, Console Should have a working experience on Altair Applications like ANSA, Hypermesh, Hyperworks, Medina Knowledge on Altair PBS, License server management. Evaluate and recommend systems CAE software and hardware for enterprise systems. Work with core production support personnel in IT and Engineering to automate deployment and operation of the infrastructure LDAP configuration and Integration Manage and maintain monitoring to ensure uptime and SLA levels. Primary Skills Minimum 6+ years of HPC experience (required). Having Hands on experience in HPC Infra Working knowledge on HPC schedulers like PBS, SLURM Providing application support for CAE applications like STARCCM, Abaqus, Numeca, LS-DYNA. Troubleshooting knowledge on HPC jobs Work with CAE Dept closely, get all the requirements and provide best solutions to the end user Must be able to work with and provide support for cross functional groups and technical areas (compute, storage, network, applications) Secondary Skills Must have firm understanding of Linux internals and have automated system building, patching, and configuration management Knowledge in systems management automation using industry-standard and open-source tools such as Python, Bash, Puppet, Ansible. Good understanding of various server technologies available to deploy servers in DC and also Vendor Management Excellent Communication Skills, team coordination and interpersonal skill

Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: We are seeking a highly skilled Associate IS Bus Sys Analyst to join our Quality Control Product team. You will be responsible for designing, developing, and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles & Responsibilities: Maintain existing code and configuration: Support and maintain Quality Control applications Development & Deployment: Develop, test, and deploy code based on designs created with the guidance of senior team members. Implement solutions following standard methodologies for code structure and efficiency. Documentation: Generate clear and concise code documentation for new and existing features to ensure smooth handovers and easy future reference. Collaborative Design: Work closely with team members and collaborators to understand project requirements and translate them into functional technical designs. Code Reviews & Quality Assurance: Participate in peer code reviews, providing feedback on adherence to standard methodologies, and ensuring high code quality and maintainability. Testing & Debugging: Assist in writing unit and integration tests to validate new features and functionalities. Support fix and debugging efforts for existing systems to resolve bugs and performance issues. Perform application support and administration tasks such as periodic review, manage incident response and resolution, and security reviews. Continuous Learning: Stay up-to-date with the newest technologies and standard methodologies, with a focus on expanding knowledge in cloud services, automation, and secure software development. What we expect of you Must-Have Skills Solid technical background, including understanding software development processes, databases, and cloud-based systems. Experience configuring Quality Control Platforms (LIMS, ELN, Empower CDS) Experience working with databases, data modeling and data warehousing (Oracle, MySQL). Strong foundational knowledge of testing methodologies. Good-to-Have Skills: Understanding of Quality Control Process. Curiosity of modern technology domain and learning agility Experience with the following technologies: AWS (Amazon Web Services) Services (DynamoDB, EC2, S3, etc. ), Application Programming Interface (API) integration and Structured Query Language (SQL), Remote desktop application access management (Citrix Workspace, Middleware Experience (Mulesoft, Datadobi). Superb communication skills, with the ability to convey complex technical concepts. Professional Certifications NA Soft Skills: Excellent analytical and problem-solving skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Basic Qualifications: Bachelor s degree and 1to 3 years of Computer Science, IT or related field experience OR Diploma and 4 to 7years of Computer Science, IT or related field experience EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .

Key Responsibilities Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Fill in for regulated roles] Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] * [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Take responsibility for the system component design and development. Ensure developed code has significant coverage by automated tests. Build relationships with key stakeholders. Adhere to SCB development practices. Manage application support handover to global teams. Maintain and enhance the code base after project go-live. Build relationships with teams inside/outside FM, Infrastructure units etc. Advocate delivery excellence, ensuring application release quality. Embed Here for good and Group s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience C++ STL Boost Oracle Multhithreading Qualifications C++14/17 skills, knowledge of the STL, experience of the Boost libraries is highly desirable. Experience in one or more of the following is highly desirable: system, network or low latency programming Development on Linux using gcc, gdb, git and associated debugging tools. Knowledge of all aspects of software design, development, and deployment. Working knowledge of FX products, pricing, and real time risk management desirable. Working knowledge of the design of scalable, high availability, supportable distributed architectures. Working knowledge of messaging and communication protocols including TCP, UDP, multicast, and data encoding Working understanding of SQL and simple DDL operations. Excellent oral and written communication skills, ability to interact with business representatives. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28987

Business Report to Network Lead, Data Responsible for end-to-end quality delivery of assigned network project ensuring adherence to Network engineering standard and the subsequent handover to Operation team. Responsible to provide consistent and on time update on assigned network project task in coordination with network project lead, overall project PM and application support team Responsible to resolve issues related to assigned network project in all project life cycle (initiation, build, migration and handover) Responsible to provide support required in resolving issues/risk and dependency of assigned project in coordination with other stakeholders for both technical and non-technical issue Ensures assigned network project tasks are delivered on time, on budget against agreed scope Responsible to highlight and provide resolution to risk and issues related to assigned network project Responsible to ensure projects solution are in line with approved standard and meets the required outcome from stakeholder. Provide consultancy and advisory services to business, system developer and technology stakeholders for any matter related to assigned project working together with engineering team and project lead. Escalation point for all matter relating to assigned project in all phases of the project Delivers high quality solutions for the bank on both internal & external connectivity requirements. Interfacing with engineering and stakeholder team balancing conformance to engineering standard against project requirement. Develop a centre of excellence within Network Design and Delivery function Develop influential and trustworthy working relationships with other technology and business peers to achieve performance objectives. This should be aimed at improving team efficiency in performing their work. Value - add to various technology streams by timely and proper engagement and recommending appropriate solutions. Develops relationships with IT vendors and partners for the benefit of the bank and business. Undertake continuous improvement for the current Network Infrastructure Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e. g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Other Responsibilities Embed Here for good and Group s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills and Experience Routing & Switching, Catalyst, Nexus, ACI Wireless VMWare NSX Firewall DNS SDWAN Qualifications Bachelor Degree CCNP or Equivalent About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30294

What You Will Do In Your Role (Oracle Application Support - Dev/Ops) Provide first-line application support for a wide range of product or systems-related service requests Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines Analyze, troubleshoot, and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team members to reassign to the appropriate resource or group. May reproduce technical issues that customers report in a test environment to troubleshoot & resolve. Extensive knowledge of program development and analysis of capabilities designed to resolve business requirements utilizing Oracle products and tools. Ability to influence and set technical direction. Apply best knowledge fixing application issues, implementing standards to medium complexity and recommend process improvements. Recognize upstream and downstream impacts; communicate effectively (verbally & in writing). Work on the oracle SQL queries and PL/SQL objects like functions, procedures, packages, triggers, views, cursors. Develop and optimize database structures, store procedures, complex PL/SQL code, dynamic management views, DDL triggers and user define functions. Develop /Update Unix shell scripts Perform Maintenance and Support Activities for application Decrease incidents and increase uptime of the applications. Analyze performance bottlenecks and perform tuning on code. Develop and enhance software programs and data structures that meet business objectives. Produces technical design documentation as required and ensures work complies with the architectural roadmap. Identifies and updates existing design documents impacted due to changes Ensures individual and team tasks are performed on-time by communicating and working closely with other members of the team. Retains a focus on completion, identifying and resolving issues. Experience with Java, Springboot, Eclipse, Angular preferred. Carry out other duties as reasonably requested by your line manager The Experience You Will Bring Requirements 5+ years of technical experience developing or supporting Oracle Database solutions using Oracle PL/SQL and SQL. 5+ years of user interface and presentation design and development skills 5+ years analysis, design, and ability to deliver a quality product on time Strong experience in SQL and Oracle PL/SQL. Advance PL/SQL programming such as bulk handling, pipelined functions, analytical queries, collections, objects etc. At least 1+ Experience with Java, Springboot, Eclipse, Angular preferred. Thorough understanding of application development project lifecycle and methodologies used. Ability to effectively prioritize and execute tasks in a fast-moving environment. Able to interact professionally with customers and colleagues. Excellent listening, interpersonal, written, and oral communication skills. Should have strong knowledge on Incident management, Change management and Release management. Ability to learn in fast pace and support custom applications and/or new technologies in a rapidly changing environment . Must be a strong team player

? ?Job Description ?Exp: 4 to 7 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role & 5 Days working Key Accountabilities & Responsibilities: Administrate and Configure SAP PIPO and SAP BTP Integration Suite in maintenance activities and projects Ensure delivery of maximum business value through the exploitation of SAP Standard functionality and configuration objects to achieve the desired end result Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions Adhere to security and control, and change control processes Design, develop and maintain the SAP Systems to meet support and/or project requirements. Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code via controlled design documents. Work with IT support teams (DBA, server teams) to ensure support and project requirements are developed and successfully implemented Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA`s Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications. Responsible for full System Development Life Cycle Work with business team to complete acceptance testing and participate in integration testing Participate in production support/ duty rotation including weekend and off-hour support coverage Undertake performance tuning activities for SAP integration activities Provide Solution Delivery Methodology artefacts associated with application components. Participate in technical reviews at appropriate stages of development Plan, manage and support the transition from SAP PI/PO to SAP BTP Integration Suite. Plan, manage, implement, support and/or monitor integrations, interfaces and middleware for on-premise, cloud or hybrid scenarios Design, build and test integrations and interfaces?based?on the latest SAP integration technologies Experience?with ALE/IDOC, RFC, ?Webservices, AIF and API management???? Good knowledge with Integration into at least one SAP Cloud Solution like Coupa, ARIBA or SuccessFactors/HCM Programming skills in at least one language e. g. (ABAP, JAVA, ?SQL or similar)? Troubleshoot and resolve integration issues as they arise Develop and maintain technical documentation related to SAP integration solutions Monitor and?analyse?system performance, and suggest and implement enhancements Key Competencies & Skills required: SAP PIPO and SAP BTP Integration Suite Administration SAP PIPO and SAP BTP Integration Suite Authorizations SAP PIPO and SAP BTP Integration Suite Interface Development SAP PIPO and SAP BTP Integration Suite Monitoring MS Office, Jira and Azure DevOps Knowledge Very good knowledge in written and spoken English IT technical background & programming experience Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items Strong analytical and problem solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, & maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly Education/Qualification: A degree in Business Administration, Business Information Systems or IT Consulting or equivalent or a related discipline; or equivalent work experience Knowledge & Experience: 4 - 7 years of SAP modules such as SAP PIPO and SAP BTP Integration Suite Significant experience of Service Management, Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment. Experience of working within multi-location teams.

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations. The role is part of a global team covering US, EMEA and APAC regions. The team provides support during regional business hours 7am-6pm, handing over responsibility from region to region during the global working day. The position is based in India. MAIN RESPONSIBILITIES Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support Perform issues resolution, incidents/problems management Track BAU support issues, bug fixes and changes with vendors Work with cross-functional teams to resolve technical issues with the system Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes. Manage user on-boarding and certification renewals. Manage the identification, resolution and escalation of risks and issues Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%) Ensure support documentation is maintained in collaboration with the Development Team KEY SKILLS AND EXPERIENCE Effective communication and presentation skills that can be used with both technical and business audiences Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines Risk aware - able to demonstrate experience identifying and mitigating risks Able to form effective relationships with the business and to understand business drivers Able to form effective relationships with development teams, technical services teams, third party vendors. Technical skills required to diagnose issues at levels 2 and 3 Experience with ServiceNow platform Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs Knowledge of cloud-based infrastructure (preferably Amazon Web Services) PERSONAL QUALITIES Basic understanding of investment management in terms of products, processes, and systems Approachable & able to work with people at all levels in the organization (demonstrable Team player) Inquisitive, pro-active, with good logical, analytical, and diagnostic skills Strong attention to detail Self-starter, uses own initiative Strong written and oral communication skills Owns and resolves issues Ability to gain an in-depth understanding of all Front Office systems and business processes QUALIFICATIONS AND TRAINING Qualifications in project management and / or software development methodologies would be beneficial Understanding of ITIL processes Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology

This role is responsible for day-to-day operations for the applications you support, deliver reliable infrastructure and application operations according to business expectations across the application portfolio. The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the role This role is part of a high-performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Conga, Ortoo, Copado, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Contribute to the strategy of the department and drive implementation of department goals that support the companys core values. Participate in complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. About You Youre a fit for the role if your background includes: Bachelors degree or equivalent required; Computer Science or related technical degree preferred. 3+ Years of experience in software development and/or technology infrastructure and operations. Fluent in speaking and writing English. Experience in supporting applications built on modern application architecture and cloud infrastructure, Salesforce - sales cloud and service cloud, Data Security Knowledge, Copado, Certinia , Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure DevOps, Git, Git Hub . Integration knowledge high desired. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges Whats in it For You? Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: ?We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Application Support - Banking domain LOS , Banking domain. NBFC Domain 2+ years 5 days working. Mumbai - Lower Parel

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 3 + years of experience in Linux and Windows. Job Description Primary Skills Linux Windows Troubleshooting and Monitoring Database - Oracle / Sql / Postgres Patching Global stakeholder management Interested candidates for above position kindly share your CVs on chaitrali.pa @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

What Youll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. What Youll Need to be Successful 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment.#LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment.#LI-Onsite You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira.

Troubleshoot application errors, performance issues, and integration failures. Monitor application health and proactively resolve incidents before they impact end-users. Participate in application upgrades, patch management. 8898807167

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

We are seeking a highly skilled Oracle Integration Cloud (OIC) Support Specialist to join our team. This role focuses exclusively on providing exceptional support for Oracle Integration Cloud services, ensuring seamless integration experiences for our customers. The ideal candidate will have deep expertise in Oracle Integration Cloud, robust technical troubleshooting skills, and a passion for customer success. This position requires a proactive approach to resolving complex technical issues and fostering customer relationships. As a Sr. Support engineer of the Support organization, your primary responsibility is to deliver post-sales technical support and solutions to the Oracle customer base while serving as a strong advocate for their needs. This includes addressing technical questions, troubleshooting issues, and resolving inquiries related to Oracle Integration Cloud services. You will be a key point of contact, facilitating effective communication and resolution for escalated cases. Key Responsibilities: Oracle Integration Cloud Support: Serve as a dedicated support specialist for Oracle Integration Cloud products and services. Diagnose and resolve issues related to integration flows, adapters, and APIs. Proactively monitor integration performance and recommend optimizations. Technical Troubleshooting and Solutions: Address problems involving Oracle Integration Cloud installations, configurations, and use. Investigate and resolve issues related to data mapping, orchestration, and process automations. Collaborate with development teams on complex integration problems. Customer Support and Advocacy: Provide timely and effective resolution to customer inquiries. Advocate for customer needs and ensure issues are resolved to their satisfaction. Maintain strong relationships with customers, acting as their trusted advisor for Oracle Integration Cloud. Collaboration and Communication: Work closely with cross-functional teams to resolve integration challenges. Escalate critical issues to product development or higher support tiers when necessary. Deliver clear, concise updates to customers and internal stakeholders regarding case status. Product Expertise and Knowledge Sharing: Maintain comprehensive knowledge of Oracle Integration Cloud capabilities and updates. Develop and share best practices, troubleshooting guides, and training materials for internal and customer use. Qualifications: Educational Background: Bachelor s/Master s degree in Computer Science, Information Technology, or a related field. Technical Skills: Extensive hands-on experience with Oracle Integration Cloud (OIC) components. Proficiency in using Oracle Integration Cloud adapters, process automation, and API management. Strong understanding of REST/SOAP web services, XML, JSON, and integration patterns. Familiarity with Oracle SaaS, Oracle ERP Cloud, or related Oracle applications. Proficiency with Kubernetes and Docker for containerized application support. Experience with Python and shell scripting for automation and troubleshooting. Experience in Oracle SOA Suite - BPEL, Adapters, Mediator, MFT, Oracle Service Bus(OSB), Oracle BPM Good knowledge in Oracle Database Professional Experience: 3 to 5+ years of experience in a technical role, with a focus on integration platforms. Proven ability to manage and resolve complex technical issues independently. Soft Skills: Excellent problem-solving and analytical skills. Strong verbal and written communication skills tailored for technical and non-technical audiences. Customer-focused with a commitment to achieving high satisfaction levels. Preferred Qualifications: Oracle Integration Cloud certification. Experience with DevOps tools for monitoring Oracle Integration Cloud environments. Knowledge of middleware technologies and additional integration platforms.

Group Description Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the worlds most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for On call support during off business hours on a need basis Your Responsibilities Activities in Development or Implementation or Managed Service activity streams as a Technical Consultant. Your responsibilities include: Participate as Senior Technical team member in Development or Implementation or Managed Service activity streams such as Migration, Testing support and coordination with other Oracle teams at client locations or offshore teams for various activities. Assist with analysis, design and implementation of solutions for various business requirements. Analyze solution approaches, estimations, best practices, project risks and recommendations Develop programs as per specifications/requirements given by Oracle / Client within planned schedule. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Ensure quality code delivery. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications You possess experience in end-to-end Development and / or Implementation and / or Support activities covering expertise areas such as design of customizations, Coding and Unit testing, executing Test cycle rounds including End of Days, migrations and Integrations for Oracle FLEXCUBE / Core banking products You possess good understanding of Core Banking You possess knowledge and skills in software programming in Oracle SQL, PL/SQL and Oracle Database You have working knowledge of Release management and Source control tools You should be able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders You possess good client interaction skills in areas including presentation of solutions You have exposure to software deployment and troubleshooting on Application Server software especially Oracle Weblogic You have exposure to analysis of Oracle Database AWR/ADDM reports and troubleshooting of database performance issues. You should be able to demonstrate experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives You should have very good knowledge of banking terminologies, concepts and processes You possess good communication documentation skills in English Secondary Skills You have exposure to Banking Domain You have exposure to software development processes and practices, DevOps tools, Testing tools You have exposure to software programming in Core Java, J2EE, Rest API, JavaScript, XML. You are aware of latest technologies in Banking Experience Experience of 3 to 7 years Experience in development and / or implementation and / or support of core banking applications. Educational and Other Qualifications Should hold a Bachelors degree in computer science or equivalent degree Work Environment Should be willing to work at offshore as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Team player Job Location: - Bangalore, Chennai, Mumbai Career Level - IC2 Career Level - IC2 Your Responsibilities Activities in Development or Implementation or Managed Service activity streams as a Technical Consultant. Your responsibilities include: Participate as Senior Technical team member in Development or Implementation or Managed Service activity streams such as Migration, Testing support and coordination with other Oracle teams at client locations or offshore teams for various activities. Assist with analysis, design and implementation of solutions for various business requirements. Analyze solution approaches, estimations, best practices, project risks and recommendations Develop programs as per specifications/requirements given by Oracle / Client within planned schedule. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Ensure quality code delivery. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients.