1584 Application Support Jobs - Page 35

Power Builder Developer Programer (around 4 years) of Developer exp in Power Builder Excellent verbal & written communication as this role requires direct interaction with customersStrong Analytical skills Location: Chennai (City office) Prime Location Mode: work From Office Job Description: . The Developer is also responsible for assisting in the design, delivery, and improvement of Application and assisting in business requirement analysis and QA testing as required. Job Responsibilities (include but not limited to): Prioritize the incoming tickets received from end users and to resolve application issues with a quicker TAT based on the ticket types Troubleshooting moderate to highly complex issues Escalating problems appropriately Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Strict adherence to the SOP / SLA standards Prioritize, schedule, and administer all instances where enhancements and defect resolution are required Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems Communicate application problems and issues to key stakeholders, including management, development teams and end users Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Continuous follow up with the end users till the issue is completely resolved Maintain / update the productivity tracker with information and status of the tickets Strong problem solving and communication skills Looking for Candidates who is presently working / Living in chennai only. One Face to Face Intw is mandatory. Looking for short joiners. pl apply to : mail: krishnan.g@talentfocuz.com

Hi, We're Looking for System Application Support with excellent communication,Window Server Knowledge-.Net & Java,Domain-Healthcare NP-Immediate or those who are serving/Don't apply if you have 60-days mail me - anjali.bahukhandi@elevancesystems.com

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Job Description Q2 is seeking an Intermediate Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable. RESPONSIBILITIES: Provide first-line telephone technical support for the Q2 Solution Troubleshoot/resolve basic customer problems Answer phone calls in a high-paced environment within acceptable service levels Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details Accurately establish and record case priority De-escalate customer concerns and provide resolution Use available tools, procedures, instructions, and documents to resolve technical problems Maintain in-depth knowledge of Q2 Solution usage to answer how to questions and provide step-by-step instructions to customers Thoroughly document all research/conversations utilizing a case tracking system Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts Manage an individual open case queue, while being assigned new cases on a daily basis May receive escalated cases and tasks from customers or management, and must prioritize accordingly Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines Develop and maintain effective relationships with customers Follow internal change control process to implement any required product modifications Occasionally assist with testing emergency product fixes received from Product Development, as needed Often make data or configuration edits in a production environment, requiring extreme care and attention to detail Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Participate in shift rotati on covering 24x7 and on call support coverage for all issues Communicate customer status, concerns, and issues to the Operations Management as needed Work closely with employees in other functions, such as implementations and development Working the US business hours (India night-time is a must ask) EXPERIENCE AND KNOWLEDGE: Typically requires a Bachelors degree in (relevant degree) or equivalent experience and 2-4 years of related experience; or an advanced degree without experience Intermediate level on SQL skills Understanding of remote tools and basic networking required Previous enterprise/mid-sized software support or delivery experience preferred Excellent communication and organizational skills required Ability to quickly learn new technologies and programs Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner Knowledge of Banking practices is helpful Some troubleshooting experience preferred This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

PowerBI Developer- Role Location Exp Mandatory Skill set Roles and Responsibilities Power BI Developer BANG 7-9Y Power BI, Power Query SQL Server Power Apps Power Automate Advanced DAX Tasks: Continuous Development and Maintenance of Power BI reports Development Power BI reports Support of current IT application Support Power Automate flows Technical skills Must-Have: Proactive and self-driven work style Strong consulting mindset Openness to working with a variety of technologies and tools (on-prem, cloud, low-code) Key Skills: Power BI Data Engineering SQL server Power Apps Power Automate Preferred (At least one is highly valued): Experience with MS Fabric Experience with Oracle development Additional/Softskills Nice to have: Experience with Azure Location- Bangalore Yrs of Exp-7+Yrs

Position Title: Software Development Engineer Requisition ID: 33040 CAMPUS HIRING Embark on an Exciting Tech Journey with Us! Are you ready to kickstart your career in the dynamic world of technology? As a fresh graduate, youll begin your journey with us as a Software Development Engineer, laying a solid foundation in one of our key sub-verticals in Information Technology: Infrastructure & Operations Digital Enabler SAP COE Application Support Cybersecurity Platforms But thats just the beginning! As you grow and discover your passions, youll have the opportunity to specialize and advance along tailored career tracks. Your performance, interests, and our organizational needs will align to shape your unique path forward. Imagine diving deep into innovative cybersecurity challenges, unlocking insights from vast datasets, or driving digital transformation across a global FMCG powerhouse. The possibilities are endless, and your potential is limitless! JOB DETAILS Job Title Software Development Engineer Department Infrastructure & Operations Digital Enabler SAP COE Application Support Cybersecurity Platforms Location: Gurugram, India JOB PURPOSE: As a Software Development Engineer, you will be responsible for developing, testing, and maintaining software applications that support business operations and enhance user experience. You will collaborate with senior developers to design and implement new features, ensuring robust and efficient solutions. Your role is crucial in troubleshooting and debugging issues to maintain the smooth functioning of software systems. KEY RESPONSIBILITIES: Collaborate with senior developers to design and implement new features. Troubleshoot and debug issues in existing software. Participate in code reviews and contribute to team knowledge sharing. Create and maintain documentation for software applications. Continuously learn and apply new programming techniques and technologies to improve development efficiency. Assist in the development and optimization of machine learning models. Analyze large datasets to extract insights and trends. Develop and maintain dashboards and reports to provide actionable insights into business performance. Ensure network security and compliance with industry standards. Work with cross-functional teams to identify data needs and solutions. Monitor and respond to security incidents, protecting company data and systems from threats. KEY QUALIFICATIONS & EXPERIENCES: Bachelor s degree in Computer Science or a related field. Proficiency in programming languages such as Java, Python, or C++. Knowledge of statistical methods and data analysis tools such as SQL. Understanding of network protocols and security measures. Experience with BI tools such as Power BI or Tableau is a plus. Enthusiasm for learning innovative technologies and methodologies. Strong critical thinking skills and attention to detail. Excellent communication and people skills, with the ability to effectively interact with team members. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain s Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here . Job Family: Information Technology Division: Global Digital Technology Department: GDTC India Function Location(s): IN - India : Haryana : Gurgaon Company: McCain Foods(India) P Ltd "

IBG SAP PI Interview questions. 1.Differentiate between PI and CPI?SAP Process Integration (PI)/Process Orchestration (PO):Deployment: On-premise.Focus: Primarily designed for integrating on-premise applications and systems.Scalability: Can be highly scalable, particularly for large SAP landscapes.Complexity: Can be more complex to manage, especially for large or complex projects.Integration: Enables integration between different SAP systems and also with non-SAP systems.Example: Used for integrating different SAP modules like SAP CRM, SAP ECC, and SAP SCM.SAP Cloud Platform Integration (CPI) :Deployment: Cloud- based. Focus: Designed for integrating cloud applications, on-premise applications, and third-party systems. Scalability: Offers good scalability and flexibility for integrating cloud-based applications.Ease of Use:CPI is generally considered easier to manage and use, with a more intuitive user interface. Integration: Facilitates integration between cloud applications, on-premise applications, and third-party systems.2.How does SAP PI handle complex scenarios involving multiple systems, asynchronous communication, and various integration patterns (e.g., point-to-point, hub-and-spoke)?Answer: SAP PI utilizes a robust architecture with components like the Integration Engine, Adapter Engine, and Integration Directory to manage complex integrations. The Integration Engine routes messages, the Adapter Engine handles communication with different systems, and the Integration Directory provides a central repository for integration artifacts. Asynchronous communication is supported through message queues, and various integration patterns can be implemented by configuring the Integration Engine and Adapter Engines appropriately.3.What are the key considerations when designing and implementing a complex SAP PI solution, especially concerning scalability, performance, and security?Answer: Key considerations include:Scalability: Ensure the system can handle the expected message volume and system load. This may involve optimizing the Integration Engine and Adapter Engine configurations, as well as using appropriate message queues and infrastructure.Performance: Monitor message processing times and identify bottlenecks. Optimize mappings, message formats, and adapter configurations to improve performance.Security: Implement robust security measures, including user authentication, authorization, and data encryption, to protect sensitive data during transmission and storage. Use secure communication protocols and ensure that the PI system is hardened against security threats.4.How does SAP PI handle data transformations and mappings in complex scenarios involving different data structures and formats?Answer: SAP PI provides powerful mapping capabilities through the Integration Engine, allowing for complex data transformations and mappings. You can use the Integration Engines mapping tools to transform data between different formats, perform calculations, and enrich data based on business requirements. You can also use external mapping tools or custom mappings to handle more complex scenarios.5.How do you troubleshoot and monitor a complex SAP PI landscape, including identifying and resolving issues related to message failures, performance bottlenecks, and security breaches?Answer: SAP PI provides monitoring tools and business logs to track message flows, identify failures, and monitor performance. You can use these tools to track message status, analyze performance metrics, and identify potential issues. For security breaches, you can use security logs and monitoring tools to detect and respond to security events.6.How does SAP PI integrate with other SAP technologies, such as SAP Business Process Management (BPM) and SAP Cloud Platform Integration (CPI)?Answer: SAP PI can integrate with SAP BPM for process orchestration, allowing you to model and execute complex business processes that span multiple systems. SAP CPI is the next-generation integration platform, and it can be used to build cloud-based integrations and extend the capabilities of SAP PI.7.How Do You Configure an iDoc Collection Scenarios?For Outbound iDoc collection, you need to provide the iDoc package size in Partner Profile (we20) and select the option Collect iDocs . In PI side, Sender Communication Channel should be configured to handle Multiple iDocs in Same XI message .8.What Are the Receiver Routing Techniques Available in SAP PI/PO?Standard Receiver Determination and Extended Dynamic Receiver determination are the main methods to define routing in SAP PI interfaces.9.What Are the Different Types of User-Defined Functions?Single Value, All Values in Context, All Values in Queue.10.What Is the Purpose of EDI Separator?EDI separator is an adapter provided with B2B Toolkit. EDI separator splits bulk (batch) EDI messages to individual EDI messages for processing. EDI Seperator supports EDI message format ANSI ASC X12, Edifact, Odette, and VDA.11.What Are the Standard Functions (Objects) Used in Extended Receiver Configuration?Extended Receiver Determination allows us to dynamically derive the message receivers from Message Mapping program. (This is different to routing messages using XPath rules). We need to use several standard objects delivered by SAP under SWCV SAP BASIS and namespace http://sap.com/xi/XI/System . You need to use standard Service Interface ReceiverDetermination , Message Type Receiver to implement Extended Receiver Determination.12.What Are Data Type Enhancements and How Do You Configure Data Type Enhancements?Read my article on Data Type Enhancements.13.How Do you Search for the PI Message of an Inbound iDoc if You Know the iDoc Number?PI message ID can be found in the iDoc Control record. Find the PI message ID in iDoc Archive Key of iDoc control key. Search for the PI message in Message monitor using the message ID.If you have configured iDoc Monitor in SAP PI, you can search for the PI message directly using iDoc number.14.How Do You Configure AS2 Adapter Certificates?AS2 certificates are installed in Key Storage of Netweaver Admin (NWA). Public certificates of PI host and third party systems are exchanged and installed. In PI, keys are installed as a combination of Key Store View and Key Store Entry.15.How Do You Set up a SAP ABAP System in System Land Scape Directory?Usually, SAP technical systems are installed in SLD by BASIS team. You need to create the Product, Software Component Version, and Business System of the SAP system.16.What Is the Functionality of Service Registry?Service Registry is the central location for webservices. Service Registry allows us to expose webservices of PI (host) in accordance with Service Oriented Architecture (SOA). Read how to configure service end points in SR.17.What Is the Purpose of Local Software Component Versions (SWCV) and Their Limitations?Local SWCVs are used to test message mapping programs. Objects in local SWCVs cannot be used in end-to-end integration scenarios or viewed in Integration Directory (ID).18.How Many SWCVs Are Required to Build an Interface with One Sender and One Receiver?I prefer to use Three Tier Architecture to represent an integration. One SWCV for Sender, one for Receiver, and another one for cross-system objects, such as Message Mapping and Operation Mappings.19.What Is the Difference Between Business System and Business Component?Previously known as Business Service, Business Component is an abstract representation of a system in which attributes are unknown or partially known. Business System, on the other hand, represents a known system in SLD, for example, internal systems in the organization landscape. Business systems require underline Technical systems. All SAP systems should be represented as Business systems.20.Highlight a few activities in SAP post-go-live knowledge management.Activities include monitoring system performance, managing message queues, and ensuring data consistency.21.What is an Adapter Engine? Mention the use of Adapter Engine AAE in the SAP PI system.The Adapter Engine handles communication between SAP PI and external systems. The Advanced Adapter Engine (AAE) provides enhanced performance and supports additional adapters.Define/Answer in a sentence:SAP PI/PO is a middleware technology that enables seamless integration and process automation within an organization.22.Explain Synchronous communication under SAP PI. Highlight a few advantages and disadvantages.Synchronous communication involves real-time data exchange where the sender waits for a response. Advantages include immediate feedback and data consistency. Disadvantages include potential delays and system dependency.23.Explain asynchronous communication under SAP PI. Highlight a few advantages and disadvantages.Asynchronous communication involves data exchange without waiting for an immediate response. Advantages include reduced system dependency and improved performance. Disadvantages include potential data inconsistency and delayed feedback.24.What is Global Container & its uses in SAP XI?Global Container is a storage area used to store data that can be accessed across different message mappings and transformations.25.List the various adapters in the Advanced Adapter Engine and Integration Engine in the PI system.Adapters include HTTP, SOAP, JDBC, File, and IDoc adapters. They are used for communication between SAP PI and external systems.26.List down the components you can monitor under Configuration and Monitoring options.Components include message flows, communication channels, and system performance metrics.27.How many SAP sessions can you work for a particular client at a particular time?You can work on up to six SAP sessions for a particular client at a particular time. Key Responsibilities: Design, develop, and maintain SAP PI/PO integration solutions to support business processes.Configure and manage adapters (IDoc, SOAP, REST, JDBC, File, SFTP, etc.) and work with various protocols (XML, JSON, HTTP, FTP, AS2).Develop message mappings using graphical mapping, XSLT, and Java-based mappings.Implement BPM (Business Process Management) and BRM (Business Rules Management) solutions for workflow automation.Troubleshoot and resolve complex integration issues and optimize performance.Ensure compliance with security standards , including encryption techniques and authentication mechanisms.Collaborate with functional and technical teams to understand integration requirements.Work in Agile and DevOps environments , leveraging tools like Jenkins, Git, and CI/CD pipelines for automation.Provide application support and maintenance for existing integrations. Skills Required: Strong experience in SAP PI/PO development and support.Proficiency in Java scripting for developing user-defined functions (UDFs) and adapter modules.Solid understanding of SAP CRM integration and related business processes.Hands-on experience with BPM and BRM for workflow automation.Knowledge of cloud platforms (AWS, Azure, Google Cloud) and SAP cloud integrations.Strong problem-solving skills and the ability to troubleshoot integration issues.Excellent communication and teamwork skills. Preferred Skills: Proficiency in Java, JavaScript, and XML transformations .Experience working with security standards, encryption techniques, and compliance regulations .Familiarity with DevOps tools (Jenkins, Git) and CI/CD practices .SAP certification in SAP PO or a related area is a plus. IBG

As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC2 Career Level - IC2 Basic Qualifications: A minimum of 3 years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 3-6 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Good to have Healthcare EMR experience but not mandatory Prospective employees need to be ready to work different shifts and provide on-call support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate vice president level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Eight plus yeas of experience in AWS infrastructure and services like Elastic Compute Cloud (EC2), Elastic Load Balancers, S3, Cloud Front, RDS, VPC, Route53, Cloud watch, Cloud Formation Hans on experience in Handling Incident Management, Problem Management, Change management, Application Support, ITIL Process and methodologies Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 07/06/2025

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking for a Lead Application Support Analyst (Individual Contributer), based out of Bangalore, India individual that is responsible for advanced level case work covering the different applications for Digital Banking. You will be exposed to a highly customizable product that is configured and engineered differently for each customer to produce like results. You must be exceptionally detail-oriented and an energetic self-starter who can work independently and, in a group setting to succeed in this role. RESPONSIBILITIES - What you will be doing: Core US Banking Application Support: Provide level 2/3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis. Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, Loan servicing, and risk management. Optimize SQL queries, PS Queries, and database scripts for performance tuning and reporting. Design and implement solutions for application support model and analyse bugs/develop fixes for Core Banking Solution by collaborating with Engineering and Product functions. Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, configuration or modifications in database tables Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively. Working experience with companies like FIS, Fiserv, Jack Henry or any 3rd party vendors is a plus. (add exec escalations) Identify and build SMEs. Have 1-1 with team members on a regular basis to help them with their cases/escalations/backlogs Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates. Ability to manage complex projects with extreme attention to detail, data accuracy, and control rigor. EXPERIENCE AND KNOWLEDGE - What you bring: Must have 9 + years of experience, or 6 years with a masters degree Working experience with Unix/Linux , Cloud Technology - AWS/Azure. Advanced Experience with Python, Shell and other scripting languages Demonstrated success in driving DevOps practices and implementing CI/CD pipelines using tools like Jenkins, Bitbucket, and GitLab. Knowledge on Splunk, Snowflake, Hands on and architectural experience working advanced SQL queries, log analysis, understanding Database related errors and debugging the logs CRM/Ticketing knowledge experience - Salesforce, Jira, Confluence Good to have working experience on Monitoring tools like, Cloud Watch, Logic Monitor, Grafana Demonstrated ability to lead a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment. Should wear the Technical Leadership cap and act as the technical lead for backend development projects, providing architectural guidance and strategic direction. Work closely with international teams and stakeholders across different time zones. Expertise in leveraging AI and other emerging technologies to transform support experiences and efficiencies. Shift timing will be 7 PM IST to 3 :30 AM IST #LI-RR This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS? About the role: HP Nonstop release & deployment analyst: This role is a part of our Technology Support Team. Involves in implementing, maintaining, and supporting applications software that is delivered on time and within budget. Work closely with customers, business analysts, and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with the business. What you will be doing Managing risks and resolving challenges that impact release scope, quality, and schedules. Planning release windows and cycles across portfolios, components. Managing relationships working on interrelated processes. Communicating crucial release plans and changes. Measuring and monitoring progress to achieve a timely software release within defined budgetary limits and defined quality standards. Coordinating processes between different teams (possibly in various locations). Communicating necessary release details to business teams. Managing, planning, and negotiating release activities. Initiating and overseeing progressive release processes. Coordinating enterprise release content and efforts based on OS updates and third-party apps. Producing deployment, implementation, and run books plans. Conducting release readiness and milestone reviews. Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders. Working with release engineers to comprehend code merges and branch ramifications. Leading and coordinating checklist and deployment plan execution. Developing automation and release management tools along with scripts necessary for the construction, continuous integration, and deployment of software release. Researching new software development and the best methods and techniques for managing configurations regarding a business s existing needs. Ensuring that releases operate as per expectations. Ensuring that requirements are clear across dependent project streams with an effective release. Initiating and overseeing the development of technical guides and training for external functionality. Managing the development of deliverables into production environments. Validating release notes. Deployment management of deliverables to the test environment particularly guaranteeing that the external dependent items are available during the test runtime. What you bring: At least 7+ years in experience in HP Nonstop Application Support Working Experience in Production support. Good knowledge of FUP, Pathways, RSC, etc utilities. Good in SQL/MP & Enscribe Database Knowledge. Good to have tacl scripting knowledge. Experience in managing codes on Disaster recovery system. What we offer you: An exciting opportunity be a part of Worlds Leading FinTech Product MNC To be a part of vibrant team and to build up a career on core banking/payments domain A broad range of professional education and personal development possibilities FIS is your final career step! A broad range of professional education and personal development opportunities Time to support charities and give back in your community

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Role : IT Manager VXI Global Solutions Job Summary: We are seeking a highly skilled and experienced IT Manager to lead our information technology team. The ideal candidate will be responsible for overseeing the company s technology infrastructure, ensuring optimal performance, security, and scalability to support business operations. Key Responsibilities: Manage and supervise the IT department and staff. Manage IT support teams to provide seamless desktop, network, and application support for floor operations. Oversee the installation, maintenance, and upgrade of hardware and software. Ensure network security and data protection policies are adhered to. Troubleshoot and resolve system and network issues. Manage IT budgets, vendor relationships, and procurement processes. Lead IT projects including infrastructure upgrades, migrations, and digital transformation. Develop and implement IT policies and procedures. Provide end-user support and training where needed. Monitor and evaluate technology trends and innovations. Coordinate with telecom vendors, internet service providers, and cloud service providers to ensure reliable connectivity and scalability. Maintain data privacy and security in accordance with client-specific requirements Ensure compliance with industry standards and regulations (e.g., GDPR, ISO, etc.). Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. 10+ years of experience in IT operations, including 3+ years in a leadership or managerial role. Strong knowledge of IT systems, networking, cybersecurity, and cloud technologies. Experience with [list tools/systems relevant to your company, e.g., Microsoft 365, AWS, Cisco, ERP systems]. Excellent problem-solving and communication skills. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Role & responsibilities Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Hands-on experience with Windows environments Working knowledge of office products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Basic knowledge for SQL server installation, MS TEAMS, OUTLOOK, and proxy related issues. Preferred candidate profile Minimum 3.5 years of experience in similar field. This position will be on third party payroll. Basic hardware course or any certificate holder in IT field. Candidates having fluent communication and ready for off role those should only apply.

A biomedical technician, or biomedical equipment technician, works on a variety of equipment used in medical facilities. The technician might maintain, readjust or repair electronic or hydraulic machines used in the medical field.

Key Responsibilities 1. SME level technical investigation of complex network incidents and faster recovery by applying technical fix. 2. Situation Management - Network related major incidents and Critical Migrations. 3. Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support. 4. Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure 5. SME level knowledge in remote access VPN, S2S Tunnels, MFA Authentication, Checkpoint, SRX and FortiGate Firewalls. 6. Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support. 7. Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements. 8. Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability. 9. Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents. 10. Demonstrates continuous effort for identifying problematic areas and providing permanent fixes. 11. Stability related programmes in Service Improvement Plans for Security and vulnerability related fixes. 12. Advanced Knowledge in data flow analysis using Splunk tools and PCAP analysis. 13. Communicating and interacting with clients for providing expert advice. 14. Work as a global team to manage the operations of multiple customers with multiple shift operations. Contribute to the development of short- and long-term strategic network improvement goals. Skills and Experience ACI DC Infrastructure - Cisco ACI Platform Switching / Routing (WAN & LAN) - Cisco and Juniper Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways SME level technical & analytical skills Firewall technologies Load balancer technologies IP Services like DNS, DHCP, IPAM, AAA Platforms Time management skills and excellent customer focus Qualifications The successful candidate should possess: 1. Masters / Graduate degree in a technical discipline with good professional certifications. 2. Around 10 to 15 years of in-depth, hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience in a ISP environment - with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience. 3. Proven ability to manage diverse stakeholder expectations. 4. SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary. 5. Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management 6. Industry certifications - CCIE level knowledge is necessary (CCIE certified preferred). CCNP Equivalent is Mandatory. Following Skills are highly desired at deep technical level: ACI DC Infrastructure - Cisco ACI Platform (Preferred) Switching / Routing (WAN & LAN) - Cisco and Juniper (Preferred). Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory) IP Services like DNS, DHCP, IPAM, AAA Platforms (Preferred) Experience in working with cross-border teams, preferably in Banking and Financial Services Industry. Must have good time management skills and excellent customer focus. Ability to work and communicate with external clients and multiple groups within the company. Good interpersonal skills. Cultural sensitivity - allowing understanding of how business expectations differ in different cultural environments. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29275

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Position Summary: The GPS Data & Analytics Software Engineer role is accountable for developing data solutions and operations support of the Enterprise data lake. The role will be accountable for developing the pipelines for the data enablement projects, production/application support and enhancements, and support data operations activities. Additional responsibilities include data analysis, data operations process and tools, data cataloguing, and developing data SME skills in Global Product Development and Supply - Data and Analytics Enablement organization. Key Responsibilities: The Data Engineer will be responsible for designing, building, and maintaining the data products, evolution of the data products, and utilize the most suitable data architecture required for our organizations data needs to support GPS Responsible for delivering high quality, data products and analytic ready data solutions Develop and maintain data models to support our reporting and analysis needs. Develop ad-hoc analytic solutions from solution design to testing, deployment, and full lifecycle management. Optimize data storage and retrieval to ensure efficient performance and scalability Collaborate with data architects, data analysts and data scientists to understand their data needs and ensure that the data infrastructure supports their requirements Ensure data quality and integrity through data validation and testing Implement and maintain security protocols to protect sensitive data Stay up-to-date with emerging trends and technologies in data engineering and analytics Participate in the analysis, design, build, manage, and operate lifecycle of the enterprise data lake and analytics focused digital capabilities Develop cloud-based (AWS) data pipelines to facilitate data processing and analysis Build e-2-e data ETL pipelines from data integration -> data processing -> data integration -> visualization Proficient Python/node. js along with UI technologies like Reacts. js, Spark, SQL, AWS Redshift, AWS S3, Glue/Glue Studio, Athena, IAM, other Native AWS Service familiarity with Domino/data lake principles. Good to have any Knowledge on Neo4J, IAM, CFT & other Native AWS Service familiarity with data lake principles. Familiarity and experience with Cloud infrastructure management and work closely with the Cloud engineering team Participate in effort and cost estimations when required Partner with other data, platform, and cloud teams to identify opportunities for continuous improvements Architect and develop data solutions according to legal and company guidelines Assess system performance and recommend improvements Responsible for maintaining of data acquisition/operational focused capabilities including: Data Catalog; User Access Request/Tracking; Data Use Request If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Position Summary : The Software Engineer II, Aera DI role is accountable for developing data solutions and operations support of the Enterprise data lake. The role will be accountable for developing the pipelines for the data enablement projects, production/application support and enhancements, and support data operations activities. Additional responsibilities include data analysis, data operations process and tools, data cataloguing, and developing data SME skills in Global Product Development and Supply - Data and Analytics Enablement organization. Key Responsibilities: The Software Engineer will be responsible for designing, building, and maintaining the data products, evolution of the data products, and utilize the most suitable data architecture required for our organizations data needs to support GPS Responsible for delivering high quality, data products and analytic ready data solutions Develop and maintain data models to support our reporting and analysis needs. Develop ad-hoc analytic solutions from solution design to testing, deployment, and full lifecycle management. Optimize data storage and retrieval to ensure efficient performance and scalability Collaborate with data architects, data analysts and data scientists to understand their data needs and ensure that the data infrastructure supports their requirements Ensure data quality and integrity through data validation and testing Implement and maintain security protocols to protect sensitive data Stay up-to-date with emerging trends and technologies in data engineering and analytics Participate in the analysis, design, build, manage, and operate lifecycle of the enterprise data lake and analytics focused digital capabilities Develop cloud-based (AWS) data pipelines to facilitate data processing and analysis Build e-2-e data ETL pipelines from data integration -> data processing -> data integration -> visualization Proficient Python/node. js along with UI technologies like Reacts. js, Spark, SQL, AWS Redshift, AWS S3, Glue/Glue Studio, Athena, IAM, other Native AWS Service familiarity with Domino/data lake principles. Good to have any Knowledge on Neo4J, IAM, CFT & other Native AWS Service familiarity with data lake principles. Familiarity and experience with Cloud infrastructure management and work closely with the Cloud engineering team Participate in effort and cost estimations when required Partner with other data, platform, and cloud teams to identify opportunities for continuous improvements Architect and develop data solutions according to legal and company guidelines Assess system performance and recommend improvements Responsible for maintaining of data acquisition/operational focused capabilities including: Data Catalog; User Access Request/Tracking; Data Use Request If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Logiology Solutions Pvt. Ltd. is looking for Software Support Executive to join our dynamic team and embark on a rewarding career journey. Job Description:As a Software Support Executive, your role is to provide technical support and assistance to customers using software applications You will be responsible for troubleshooting issues, resolving customer inquiries, and ensuring customer satisfaction Here are the key responsibilities and tasks typically associated with the position of a Software Support Executive:Customer Support: Provide prompt and professional technical support to customers via various channels, such as phone, email, or chat Respond to customer inquiries, troubleshoot software issues, and guide customers through problem resolution steps Issue Troubleshooting: Analyze and diagnose software issues reported by customers Utilize your technical expertise and knowledge of the software application to identify the root cause of problems Provide step-by-step instructions or guidance to customers to resolve issues effectively Issue Resolution: Resolve customer issues by providing workarounds, patches, or updates as necessary Collaborate with internal teams, such as developers or quality assurance, to escalate and resolve complex or recurring issues Ensure timely and satisfactory resolution of customer problems Documentation and Knowledge Base: Maintain accurate and up-to-date records of customer interactions, inquiries, and solutions provided Contribute to the development and maintenance of a knowledge base or support documentation to improve efficiency and facilitate self-service resolution for customers Product Training and Onboarding: Conduct product training sessions for new customers to ensure a smooth onboarding process Provide guidance on software features, functionality, and best practices Address any questions or concerns raised by customers during the onboarding phase Software Updates and Releases: Assist customers in updating their software applications to the latest versions or applying patches and hotfixes Communicate software updates, new features, and enhancements to customers, ensuring they are aware of the benefits and any necessary actions to be taken Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional support and demonstrating a customer-centric approach Understand customer needs, expectations, and pain points, and provide feedback to internal teams for continuous product improvement Escalation Management: Escalate complex or critical customer issues to appropriate internal teams for further investigation and resolution Ensure proper documentation and communication of escalated cases to both customers and internal stakeholders Quality Assurance: Conduct quality checks and follow established procedures to ensure the accuracy and effectiveness of support provided Participate in quality improvement initiatives and contribute to the enhancement of support processes and procedures

Krazy Mantra Group of Companies is looking for Production Support Service Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Krazy Mantra Group of Companies is looking for FIS Quantum/Echos Production Support Service Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Krazy Mantra Group of Companies is looking for Oracle Revenue Management Production Support Service Engineer to join our dynamic team and embark on a rewarding career journey. Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Krazy Mantra Group of Companies is looking for Oracle Product Lifecycle Management: Service Engineer to join our dynamic team and embark on a rewarding career journey. Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Essential skills: Proactive, positive, self-starter and team player with a skill of continually improving processes Ability to work in a team-based, collaborative environment and a passion for contributing to the creation of a world class customer success function Track record of working in a customer-facing environment Ability to digest complex data and relay it to users in a manageable, clear and concise way Excellent presentation and meeting facilitation skills including small to medium groups Experience in Customer Service is essential. Experience of operating in high pressure and fast-moving environments Excellent organisational skills. Service Level and Customer experience level Management experience Good computer skills and the ability to use business support software and ITSM tools. Strong teamwork skills and attention to detail. Advantageous skills: Experience with Freshdesk Experience with Topdesk Experience with Connectwise Experience working in the legal sector Experience with Service Now

Position Application Support Manager Location Tirunelveli Type Full-time Experience Minimum 4+ years of application support experience, including 2+ years in a managerial role. Role Overview The Application Support Manager is responsible for leading a team to ensure optimal performance, maintenance, and troubleshooting of business-critical applications. This role involves overseeing day-to-day support operations, resolving application issues, implementing process improvements, and collaborating with cross-functional teams to meet organizational goals. Key Responsibilities Team Leadership: Manage and mentor the application support team, ensuring efficient operations and professional growth. Assign tasks, monitor performance, and conduct regular team meetings. Application Maintenance and Support: Oversee the troubleshooting and resolution of application-related issues, ensuring minimal impact on business operations. Act as the primary escalation point for complex incidents and coordinate resolutions with stakeholders. Operational Excellence: Establish and enforce application support policies, procedures, and best practices. Collaborate with IT and development teams to implement system upgrades, patches, and enhancements. Collaboration with Stakeholders: Partner with business users to understand their requirements and deliver solutions to improve application usability. Liaise with external vendors for issue resolution and system improvements. Reporting and Documentation: Prepare regular reports on application performance, issue resolution metrics, and team productivity. Maintain accurate documentation of workflows, processes, and system configurations. Required Skills and Qualifications Strong expertise in application management and support. Proficiency in incident management tools and ticketing systems. Excellent problem-solving, leadership, and communication skills. Knowledge of ITIL principles and service delivery standards. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills Experience with enterprise-level applications, system integrations, and database management. Certifications in ITIL, PMP, or other relevant technical areas. Experience with cloud-based applications and SaaS platforms. Education Bachelor's degree in computer science, Information Technology, or a related field. What You'll Gain An opportunity to lead a dynamic team and contribute to critical business operations. Exposure to diverse technologies and enterprise applications. A collaborative work environment focused on innovation and continuous improvement. How to Apply Apply now and take your first big step into the world of IT with Gove Technologies! Interested candidates can apply by sending their resume and a brief cover letter to: Email: careers@gove.co Contact: 7092003838 Website: Careers -

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Manufacturing Engineering L2 Automation Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will perform maintenance, enhancements, and/or development work in a dynamic environment. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead and mentor junior team members.- Collaborate with cross-functional teams to drive project success. Professional & Technical Skills: - Must To Have Skills: Proficiency in Manufacturing Engineering L2 Automation.- Strong understanding of automation processes in manufacturing.- Experience in designing and implementing automation solutions.- Knowledge of PLC programming and control systems.- Hands-on experience with robotics and industrial automation systems. Additional Information:- The candidate should have a minimum of 15 years of experience in Manufacturing Engineering L2 Automation.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education